No air conditioning on first two floors. Posted 08-May-2015
Pros.. Staff very professional. Room comfortable and clean.cons. No air conditioning on first two floors. Run by an old boiler system that they control and won't be turned on until summer, our room was pool view, so the heat and extreme noise is a deal breaker. Not bring able to adjust the heat or air or a window that opens was unbearable. On a scale of 1-10. Pool view room noise was a 10. My husband went out and bought industrial ear plugs so we could sleep when the pool closed . Front desk allowed us have a 1pm checkout at no extra cost. When we ordered room service, the price was double on our bill than on the menu in the room. When we enquired, they said prices changed months ago, but had not been adjusted in the room menus yet, only in the restaurant.food was delicious. But had to speak to three different staff to get our bill adjusted. Could not use the free breakfast, as we were kept awake by the heat until 7am. By that point, we just needed sleep as I am 8 months pregnant. I did not ask for a room change because I booked on Expedia and my bill said no changes of any kind do I assumed we were stuck. There was also a 25 dollar room charge for having a pet. Was not advertised on Expedia, that there was a charge. No fault of the hotel.
Comment from Hotel Management
11-May-2015 by Aaron Tycoles, Hotel Management
My apologies about the heat ruining your stay. We have hired an engineering firm to help us come up with a solution to allow guests to have temperature control in the room. As for the room service menus we do have new copies that are being put in each room, I am sorry that the room you were in was not completed. I am glad that the staff was professional and I hope that we will see you again once the little one arrives so we can provide a better experience.