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Reviews of Springhill Suites by Marriott Boulder Longmont

3 out of 5
Springhill Suites by Marriott Boulder Longmont
1470 Dry Creek Drive, Longmont, CO

Reviews

8.8

Excellent

Rating 10 - Excellent. 434 out of 716 reviews" "
Rating 8 - Good. 189 out of 716 reviews" "
Rating 6 - Okay. 49 out of 716 reviews" "
Rating 4 - Poor. 19 out of 716 reviews" "
Rating 2 - Terrible. 25 out of 716 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Brandee

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice size rooms. Friendly staff. Pretty decent free breakfast compared to other locations.
Stayed 1 night in Apr 2024
Response from Customer Service on 17 Apr 2024
Brandee, thank you for leaving a review about your stay at SpringHill Suites Boulder Longmont. We're thrilled to hear that our spacious rooms and complimentary breakfast meet your expectations. Our team members will certainly be pleased to learn your positive comments on their friendliness. Your satisfaction is our top priority and we look forward to hosting you again on your next visit.

10/10 Excellent

Lizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the stay, beds where comfortable and love that it had a tub!!!
Stayed 2 nights in Apr 2024
Response from Customer Service on 15 Apr 2024
Lizabeth, thank you for sharing your experience at the SpringHill Suites Boulder Longmont. We are thrilled that you enjoyed the comfort of our beds and appreciated the presence of a tub. It's wonderful to know we could meet your expectations. We hope to welcome you back soon!

10/10 Excellent

Ramesh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently situated location for both going into the Rockies or going to Denver. Property was nice and well-kept. Staff was very helpful with a snow brush when a storm hit. Would stay here again.
Stayed 2 nights in Mar 2024
Response from Customer Service on 1 Apr 2024
Ramesh, thank you for choosing to stay at SpringHill Suites Boulder Longmont. We're delighted to know that you found our location beneficial for your travels and our property well-maintained. Your appreciative words for our dedicated team members' assistance during the snowstorm are truly valued. We're eagerly awaiting your return for another enjoyable stay.

10/10 Excellent

George Luis

Stayed 2 nights in Mar 2024
Response from Customer Service on 4 Apr 2024
George, thank you for leaving us a 5-star rating following your recent stay at SpringHill Suites Boulder Longmont. We're truly happy to see that you enjoyed your time with us. We'll keep striving to provide the perfect guest experience. Look forward to welcoming you back in the near future!

10/10 Excellent

Drastic

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel attendees were all very helpful. During the night shift a male employee was kind and wen tour of his way to make sure we had everything we needed. I had 3 very young children with me and everyone sermed very compassionate and understanding Tuank you
Stayed 3 nights in Feb 2024
Response from Customer Service on 17 Feb 2024
Drastic, it's delightful to hear about your experience at SpringHill Suites Boulder Longmont. We're thrilled that our team members went the extra mile to ensure your stay was comfortable, especially while accommodating your precious little ones. Thank you for sharing, and we look forward to the possibility of welcoming you back for another pleasant stay.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Customer Service on 20 Jan 2024
SpringHill Suites Boulder Longmont truly appreciates your stellar rating, even without any additional comment. It seems we met most of your expectations and we look forward to surpassing it in the future. The team hopes to welcome you back soon. Safe travels!

8/10 Good

Harry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay was fine. The walls are a bit thin, and I was disturbed by noise from the adjoining room.
Stayed 2 nights in Jan 2024
Response from Customer Service on 20 Jan 2024
Harry, thank you for sharing your thoughts on your stay at SpringHill Suites Boulder Longmont. We are pleased that your stay was satisfactory. We recognize your feedback regarding the noise disturbance and assure you that your comfort is our top priority. We recommend requesting a more secluded room for any future stay. We're looking forward to welcoming you back for an improved hotel experience.

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Jan 2024
Response from Customer Service on 15 Jan 2024
Steve, we appreciate you choosing to stay with us at SpringHill Suites Boulder Longmont. Your excellent rating speaks volumes. We hope to have the pleasure of welcoming you back in the future. Safe travels!

10/10 Excellent

Antonio

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Good
Stayed 1 night in Dec 2023
Response from Customer Service on 13 Jan 2024
Antonio, thank you for your succinct feedback. SpringHill Suites Boulder Longmont is delighted you found your stay to be good. We kindly look forward to welcoming you back for another enjoyable stay.

10/10 Excellent

Brent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is great for our getaways to the area.
Stayed 3 nights in Nov 2023

10/10 Excellent

Eric

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great!
Stayed 2 nights in Nov 2023

10/10 Excellent

Zaid

Liked: Staff & service, amenities, property conditions & facilities
Amazing service. Good amount of parking. Clean.
Stayed 10 nights in Oct 2023

10/10 Excellent

Brett

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great
Stayed 2 nights in Oct 2023

10/10 Excellent

Greg

Great staff. Clean and neat.
Stayed 4 nights in Oct 2023

2/10 Terrible

Pedro

Disliked: Cleanliness, staff & service, property conditions & facilities
Very dirty room dog hair everywhere pet food on the carpet my child allergic to pet hair he got really bad bad allergies because of that just overall HORRIBLE EXPERIENCE
Stayed 1 night in Oct 2023

2/10 Terrible

Tom

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an odd review. I ASSUME the hotel was excellent. Many Marriot properties are. I selected a TERRIBLE rating because of the refund policy being what it is. There are no refunds, no matter what the circumstances. I was unable to make it to my destination b/c NYC was hit by totential rain and flooding on 9/29. Planes were grounded and cancelled all day and my flight was cancelled @ 9pm after two attempts to leave LaGuardia. When I called Spring Hill Suites in CO and Expedia, I learned there was a no refund policy and managment at the hotel wouldn’t make an exception, despite the weather emergency. So, I’m out $500 for a hotel I never was able stay at. I’m a long time customer of the Marriott, and I’m very disappointed that there are no exceptions for a refund or at least a credit. My dog sitter reimbursed me after I paid up front for four days when I only used two. He understands how to take care of a loyal customer. The same can’t be said for Spring Hill Suites in Longmont, CO.
Stayed 2 nights in Sep 2023

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

8/10 Good

Patricia

Liked: Cleanliness, amenities
Average Hotel, nothing special
Stayed 1 night in Sep 2023

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel and the staff was very nice. Breakfast is my only complaint, but other than that, was a nice stay.
Stayed 2 nights in Sep 2023

2/10 Terrible

David

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Lost my reservation from Expedia. Cost me an extra $90. Want my money back.
Stayed 1 night in Sep 2023
Response from Yolanda on 20 Sept 2023
Hello, My name is Yolanda, I am the Assistant General Manager here at the SpringHill Suites location in Longmont. Can you tell me a little bit more about what happened?Thank you

8/10 Good

Jeffery, Vancouver

Liked: Cleanliness, staff & service, property conditions & facilities
Nice fitness facilities, clean, and new. Breakfast is better than average continental. With the cleaning staff had checked in our room once during 2 night stay just to remove garbage but other than that, no complaints
Stayed 2 nights in Sep 2023

8/10 Good

Jayne

Liked: Staff & service
It was good enough.
Got the job done. Not the best, not the worst. Walls are a little thin and the rooms are a bit tired.
Stayed 3 nights in Sep 2023

10/10 Excellent

Nolan

Stayed 1 night in Sep 2023

8/10 Good

Will, Livingston

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had to move due to a noisy neighbor (not sure why they didn't have to move..) Breakfast is good. The TV & Wi-Fi worked well.
Stayed 2 nights in Sep 2023

10/10 Excellent

Janes

Stayed 3 nights in Aug 2023

10/10 Excellent

Guy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023

6/10 Okay

Christine De

Travelled with family
Disliked: Amenities
Your breakfast needs much improvement. It looked like the breakfast from 15 years ago at the hotels. You need more variety.
Stayed 3 nights in Aug 2023

10/10 Excellent

Ann

Very friendly staff! Room was clean and property was quiet.
Stayed 2 nights in Jul 2023

6/10 Okay

Stephen

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023

8/10 Good

Gary

Travelled with family
Liked: Amenities
It was a nice safe place
Stayed 2 nights in Jul 2023

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities
Not worth the money
Rundown room and bathroom has a dirty grab bar bar in the wrong place and toilet paper fixture too far away from to he toilet. Lacks paper products and towels. Wonderful front desk clerk what he could.
Stayed 2 nights in Jul 2023

6/10 Okay

Dana

Travelled with family
Liked: Cleanliness, staff & service
need of elongated toilet, when using restroom you can’t access sink without touching door handle when shaving the sink drain stop not working
Stayed 2 nights in Jul 2023

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
It was just ok
Some what disappointed with this hotel. While it was clean and easy access to local businesses, I found it lacking. Bathrooms had the tiniest hand soap, and the shower soaps were difficult to efficiently use as they are attached to the walls. Housekeeping did not visit our room and I had to ask for fresh towels, much to the annoyance of the front desk. The “hot” items on the breakfast Buffett was far from hot and completely overcooked. Will rethink this hotel in the future.
Stayed 3 nights in Jul 2023

8/10 Good

Jill

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Beautiful hotel. Clean and spacious room. Downfall--pool was a little hazy and no room cleaning (didnt make the bed, no new towels) on 2nd day of stay.
Stayed 2 nights in Jun 2023

8/10 Good

patty

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
first room we went to was not even touched by cleaning personnel. bed us a mess, things kind of all over this has happened to us before, really can not understand Breakfast on the other hand was a step above some others.
Stayed 1 night in Jun 2023

2/10 Terrible

Ashley

Business traveller
Liked: Cleanliness
Disliked: Staff & service
The day check in staff member was only willing to accommodate Marriott members. The rest of us are just meant to pay and deal with the insane road noise. Not only was she not willing to put me in a room on the opposite side when I told her I was a light sleeper she actually put me right next the the elevator equipment room and ice machine. Couldn’t sleep!
Stayed 1 night in Jun 2023

10/10 Excellent

Lisa

Stayed 1 night in Jun 2023

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness
AC unit was very loud making it hard to sleep.
Stayed 1 night in May 2023

6/10 Okay

Thomas

Business traveller
Liked: Staff & service
Disliked: Cleanliness
The room was disgusting. There was air in the bed that was not mine, air all in the shower, again not mine. No WI-FI for both days. This is a known problem, based on the 2 front desk employees. The issue is, if you have an iPhone or Apple products, they won’t connect, not good when you need to work.
Stayed 2 nights in May 2023

10/10 Excellent

Kent

Travelled with partner
Liked: Cleanliness
Great sized room. Nice hot breakfast. Would definitely recommend.
Stayed 1 night in May 2023

8/10 Good

Brooke

Liked: Cleanliness, staff & service, property conditions & facilities
NA
Stayed 1 night in May 2023

10/10 Excellent

Travis

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet, clean, friendly staff, good breakfast.
Stayed 2 nights in May 2023

10/10 Excellent

Elizabeth

Stayed 2 nights in Apr 2023

10/10 Excellent

John E

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Very spacious room.
Stayed 2 nights in Apr 2023

8/10 Good

Cathy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the Springhill Suites property very much. Didn't like the restaurant nearest the hotel called "the Bistro" in the Marriott's property "Courtyard". Expensive and junk food quality!
Stayed 2 nights in Apr 2023

10/10 Excellent

Heidi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the breakfast!! Lots of options and the eggs were hot! Also the front desk staff made fresh hot coffee at 4:30am. Thank you!
Stayed 1 night in Apr 2023

8/10 Good

Sandra

Stayed 1 night in Apr 2023

10/10 Excellent

Georgia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2023

10/10 Excellent

Chandrasekar

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Comfortable stay
Stayed 1 night in Apr 2023

2/10 Terrible

Esteban

Disliked: Staff & service, property conditions & facilities
The staff was rude the layouts of the room is confusing, the bathroom door wouldn’t even stay closed, and the dead bolt wouldn’t lock either. Worst hotel in Longmont guaranteed.
Stayed 1 night in Mar 2023