Hotel Needs to be Refurbished, Cleaned and Updated Posted 23-Sep-2014
For an expensive downtown hotel, this was a very disappointing experience. The room was dirty - dirt was noticeable in the wall and door trim in the bathroom. The room was not well maintained. Repairs to the wall and trim were made in a very haphazard way and looked terrible. The door to the room did not fit the door jam and would stick so much so you had to push / pull with much force. The heat in the room did no work (we did not report this because we did not need it after the first night, and the hotel staff did not ask me about our stay when we checked out). There was a fire alarm one night at approximately 2:00am. The alarm only sounded in the hallway and not in our room. I could barely make out the announcement from the hallway through the room to the door, and then only had a vague idea that there was an emergency and we needed to evacuate. As a heavy sleeper, it was hard to believe that the alarm does not go off in the room too. Their announcements that the alarm was over did come over a speaker in the room. The price for internet in the room was $12.95/night - in today's day and age, you've got to be kidding and at $286.20/night you would think that internet would be included. Additionally, though we did not use it, parking in the hotel was $48.00/day. Save your money and stay out away from downtown and take the subway or a taxi in - it will be cheeper and a much nicer stay!!!
Comment from Hotel Management
01-Oct-2014 by ExecutiveTeam, Hotel Management
Please accept my sincerest apologies for your negative experience with us. This is not reflective of our service standards and it is quite troubling to read we failed to meet your expectations. While you were with us, you may have noticed that we are in the process of a complete overhaul and as part of the renovation, the lobby, guest rooms, as well as all of the exterior and interior of the hotel will be updated. I hope you will give Boston Park Plaza another try on your next visit to Boston so you can see our many changes. Best regards, June McDougall Managing Director