Ratings based on 1,380 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
94% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified travellerfrom Santa Rosa California

Nice hotel but lots of extra charges.

Posted 17-Dec-2014
This is a great, clean hotel right next to the airport. The problem is the $50 incidental charge and the $37 parking charge!! Considering i checked in at 10:pm and checked out at 6:am. I lliterally went to bed and woke up and left. Whats the incidental charge for?? So tack on $87 to what ever your online charge is
5 out of 5
Recommended
for Everyone
by A verified travellerfrom NH

Wonderful!

Posted 17-Dec-2014
Pros: Love, love, love
Cons: No way perfect
Location: Right near airport.
We were leaving Thanksgiving day for our trip and had not intended to stay in a hotel the night before but it started to snow and we decided to book this last minute so we could be close to airport in case plane was on time. The staff were so nice. The waitress we had at supper slipped a "Thank you for joining us card" under the door and even mentioned our conversation at dinner. Nice attention to detail! They even had earplugs in room as it is near the airport! Did not even need them as it was quiet!
3 out of 5
Recommended
for Business Travellers
by A verified traveller

Convenience makes it worth it

Posted 15-Dec-2014
The hotel itself has great views, if you stay away from the air port side. The walls were pretty thing, so we could hear our neighbors at all times. The bathrooms could be updated a bit more. The staff was friendly and welcoming. The best part was the available shuttle. It could take you wherever you needed. Definitely made the decision to stay here worth it.
5 out of 5
Recommended
for Everyone
by A verified traveller

Great view of Boston harbor and downtown.

Posted 03-Dec-2014
Great view and restaurant. One side of the hotel overlooks the airport.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom California

After 30 days in the Azores, what a TREAT!

Posted 03-Dec-2014
Pros: Staff Comfy beds Location w/ such a beautiful view of Boston!
Cons: Me staying longer, lol.
Location: The question is, what can't be done from this hotel's location to Boston?
This hotel is the BEST! Location is definitely ideal. Water taxis can take you anywhere you need to go (thanks for the complimentary tickets Hyatt Boston Harbor!), the beds are sooooo comfortable & the staff was super friendly & extremely helpful. THIS is the hotel to stay while visiting beautiful Boston!!!
3 out of 5
by A verified traveller

Posted 01-Dec-2014
Location: This is at the Logan Airport.
I got this hotel just because it included 'free parking' (this location is at the airport). However, a front desk told me that there was no such a deal and had to charge us for a normal parking rate ($28 or something!), so we went to return our rental car midnight. Next morning, a different person at the front desk said that we had a free parking deal and just said "I am sorry, we train a new staff." There was no compensation for their mistake.
5 out of 5
Recommended
for Everyone
by A verified traveller

Close to airport with amazing view

Posted 29-Nov-2014
Great hotel if you're flying out of Logan airport! Spectacular views of Boston skyline. Quiet, clean, modern and friendly staff. Would definitely recommend!
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Dorset UK

Great hotel for an overnight stay

Posted 19-Nov-2014
Pros: Friendly, clean and well sited. Great views of the City and Airport. Good food and service in Grill room.
Cons: Pillows on bed are too small and uncomfortable. Bar had not got my first 2 choices of drink. More spacious bar area is needed for relaxing.
Location: Get a water taxi to the city.
Often stay at this hotel when flying from Logan. During the Summer you can sit out the front on their patio and get a great view of the city. Water taxis are available from right outside the hotel over to Boston - great trip! If you are dropping off a rental car walk to the hotel along the harborside, short pleasant walk with some great views.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 15-Nov-2014
Pros: everything
Cons: nothing
Location: great
Excellent is all I have to say if I have to say more than I will not complete anymore surveys
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Tokyo

Very nice hotel

Posted 14-Nov-2014
Pros: Clean, friendly staff, big rooms, good beds, very convenient shuttle bus
Cons: It was easy to hear sounds from the hallway into the room. This meant that it was possible to hear other guests using the hair dryer in the morning.
Location: Airport, boat taxi
We stayed for three nights and it was always good to go back to the hotel. It was clean and the hotel staff were always helpful. In other words the hotel had everything I appreciate about a hotel.