Ratings based on 10,984 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
87% of guests recommend
4.1 Room cleanliness
4.0 Service & staff
3.7 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveller

Had graag geweten dat er verbouwing was

Posted 27-Mar-2015
Had graag geweten dat er een grootscheepse verbouwing bezig was. Hierdoor was er geen restaurant beschikbaar en ook geen room service. Voor iemand die laat in de avond aankomt, is dat we handig.
1 out of 5
by A verified traveller

Hotel was under construction and not reported

Posted 26-Mar-2015
Hotel is outdated.... Under construction and not reported on their webside
1 out of 5
by A verified travellerfrom san Francisco

No stores to buy coffee need A map to help guests

Posted 25-Mar-2015
No sign to guide for breakfast at hotel; lack direction Difficult access for person with disability Protect guests from construction work Too dusty; Elevator is too slow
3 out of 5
Recommended
for Everyone
by A verified traveller

Under construction

Posted 24-Mar-2015
When we saw this hotel at first we were surprised because it was under construction inside and outside. Some entrance were closed including closet one from subway. hotel lobby was most busy for construction. Room itself was clean and comfortable.
Comment from Hotel Management
26-Mar-2015 by June McDougall, Hotel Management
Thank you for taking the time to review our hotel. We appreciate and value all of our guest’s feedback, both positive and constructive, as it is an excellent tool to continually improve our processes and afford a better experience for our future guests. Please accept our sincerest apologies for the challenges you encountered during your stay. Our renovations are nearly complete and we hope you will come back to see us again in the future so we can make amends.
2 out of 5
by A verified traveller

Hotel Under Renovation

Posted 23-Mar-2015
Cons: It should be noted that the hotel is under a major renovation.
Booked this hotel through Expedia and no where did it state the hotel was under renovation. I would have never chosen this hotel had I know. Elevators were incredible slow because only a few were working. Once you got on the elevator is stopped on every floor. There was a big convention during our stay which made is very crowded. The hotel was loud with all the construction. There was no place to have a drink and sit on the lobby. Very disappointing. The price was still pretty expensive.
Comment from Hotel Management
26-Mar-2015 by June McDougall, Hotel Management
We sincerely apologize for your less than satisfactory visit with us. We hope you'll come back in the future so that we can make amends.
2 out of 5
by A verified traveller

Not Good

Posted 23-Mar-2015
Maybe it is because they are renovating but the room was tiny and had no closet then they moved me to a bigger room that was still tiny... Thought the hotel was Gonna be Amazing and it was Horrible!
Comment from Hotel Management
26-Mar-2015 by June McDougall, Hotel Management
We appreciate the feedback you have provided and hope that you will stay with us again to allow us another opportunity to "wow" you during your stay.
2 out of 5
by A verified travellerfrom MA

High price low quality. Living in the past.

Posted 23-Mar-2015
Only 1 entrance open due to construction but no signage showing you where that 1 entrance was. Ended up parking illegally and asking a construction worker where the valet entrance was. Finally found it but had to walk through workers on cigarette break to get there. Bathroom was ridiculously small. If you wanted to sit on the toilet the folding bathroom door couldn't be closed. If you are wondering I am 5'9 190 lbs if you are even slightly larger book elsewhere. At 8:30 am on Saturday housekeeping opened the door to clean room. The main lobby can only be described as total chaos due to all the construction. Maybe after construction is complete order will be restored but the ridiculous room size will still be unacceptable
Comment from Hotel Management
26-Mar-2015 by June McDougall, Hotel Management
Thank you for taking the time to review our hotel. We appreciate and value all of our guest’s feedback, both positive and constructive, as it is an excellent tool to continually improve our processes and afford a better experience for our future guests. Please accept our sincerest apologies for the challenges you encountered during your stay. Our renovations are nearly complete and we hope you will come back to see us again in the future so we can make amends.
3 out of 5
by A verified traveller

old bitter hotel

Posted 20-Mar-2015
thin walls, can hear your neighbors sneezing. lots of construction during early hours.
Comment from Hotel Management
23-Mar-2015 by June McDougall, Hotel Management
Thank you very much for taking the time to provide your feedback on your recent stay with us. We apologize for the noise challenges you experienced and hope that you will give us another opportunity to show you what true Boston Park Plaza service is about.
3 out of 5
Recommended
for Everyone
by A verified traveller

Good location but undergoing renovations

Posted 20-Mar-2015
I've stayed here before and have not had any complaints - not stellar but not bad either. This time I was not aware until arriving that the hotel is staying open while going through a major renovation. This would have been fine if I'd had some sort of warning I'm not too picky if I'm taken care of. I was able to access my room early which was good and was given free access to wifi, also good, but once I got in the room I noticed that it was not completely clean. The crucial elements were - clean bath, clean sheets - but there were some bits of trash on the carpet.
Comment from Hotel Management
23-Mar-2015 by June McDougall, Hotel Management
Your candid thoughts are much appreciated and we sincerely apologize for disappointing you. Many changes are coming to our hotel and we hope you'll come back in the future to visit us again and give us another chance to provide your with excellence service.
2 out of 5
by A verified travellerfrom 千葉県

ロケーションはよいものの・・・

Posted 20-Mar-2015
地下鉄の駅から近く、ロケーションがよい古いホテルでした。部屋は古いけれども清潔で、温水の出もよく、バスタブもそこそこ深めでしたが、私の宿泊した部屋には、クローゼットがなく、服を掛けたくてもかけられませんでした。ロビーが工事中で、大きな音が始終していました。また、大ホテルにもかかわらず、6機のエレベーターのうち、2または3機しか動いておらず、朝と夜は部屋にもどるにも長蛇の列になっていました。この不便さは、結構なストレスになり、工事は仕方ないとしても、工事中であることをわかりやすく事前に提示するとともに、もうすこしディスカウントしてもよいのでは?と思いました。