The staff was amazing all around. The company culture must be to go above and beyond the "normal" level of customer service that one would expect because all the staff seems to go out of their way to be astonishingly friendly.
The minor complaints I have is; that the pool was very small for such a large establishment, my 16 year old daughter could not get a spa service even if accompanied by me (mother daughter spa day), the rooms were very nice with one minor exception - the white bathroom sinks stain so easily you could tell what type of make up the last female used and where someone spilled a little red wine, kind seemed gross to me. Again, the complaints are so very minor, I only mention them so that an employee or an executive may read this a learn from it, it should not hinder you staying here. Thanks again to Brittany and...(I'm sorry I can't remember you name) at the front desk for showing such interest in my daughter and her going to see Taylor Swift, you made the experience extra special for her!
The rooms were clean and the beds were soft. New shower curtains and new shower head. The hotel could use some upkeep but was a pleasant stay. My one complaint would be that the coffe pot leaked all over the counter.
Across the Red River from Shreveport, Bossier City is home to Barksdale Air Force Base. Largely a military community, it is also a hub for gambling and horse races. It has three riverboat casinos: Harrah’s Horseshoe, Diamond Jack’s, and Boomtown. Harrah’s Louisiana Downs, a first-class thoroughbred racetrack with slot machines, is on the city’s east side.
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