Ratings based on 304 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
95% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice accessible hotel

Posted 23-Jul-2015
Pros: Location décor and facilities particularly ease of parking without being charged.
Cons: Lighting as owing to dark colours which I loved this did not help my elderly mother see.
Location: Brilliant easy to access
Nice accessible hotel love the stripped carpet throughout and local amenities.
3 out of 5
by A verified traveller

Nice hotel - not very clean.

Posted 08-Jul-2015
Modern hotel with nice fixtures and fittings. A bit put off by crowds of drunk people outside when we arrived. Easy check in late at night. Disappointed with cleanliness of the room - crumbs on the carpet, found a used piece of dental floss in the bedroom and big grubby stains down the side of the bed. A real shame as a well furnished, good size room aside from this. Enjoyed use of the leisure facilities but found the staff in the Starbucks to be rude and unhelpful - served a half empty coffee and a porridge without enough water.
Comment from Hotel Management
11-Jul-2015 by Ivona J, Hotel Management
Dear Guest, I am sorry that your experience of our stay was not as it should have been. Please accept my sincere apologies for the shortfalls you describe. I will be sharing your feedback with our teams at the hotel but in the meantime, if you would like to contact me directly via our hotels switchboard I would like to discuss your feedback in more detail.
4 out of 5
Recommended
for Everyone
by A verified traveller from A

Lovely hotel, relaxing and very nice rooms

Posted 24-Jun-2015
Lovely and clean hotel, fantastic night... Staff were very welcoming & facilities such as the pool and jacuzzi were lovely... Would deffinately stay again 😊👍🏻
5 out of 5
Recommended
for Everyone
by A verified traveller

Good facility

Posted 31-May-2015
Good for free usage of gym, spa and pool. Very clean facilities.
Comment from Hotel Management
05-Jun-2015 by Ivona J, Hotel Management
Dear Guest, we really appreciate you taking the time to share your experience. I hope to see you again soon at the Village Urban Resort London Watford.
4 out of 5
by A verified traveller from l

expected more from upgrade

Posted 03-May-2015
upgraded the room for £30 but the room was small and was atleast expecting a kingsize bed. although the upgrade includes gym passes and two starbucks drinks, i dont think i will bother next time. The hotel was very nice and had excellent facilities.
Comment from Hotel Management
09-May-2015 by Ivona J, Hotel Management
Dear I, Many thanks for your constructive feedback. Hopefully we will see you again soon.
5 out of 5
Recommended
for Everyone
by A verified traveller from Hastings

Nice hotel with friendly staff!

Posted 27-Apr-2015
Pros: Friendly Staff, nice rooms and facilities.
Cons: Include within the price of the stay (expedia) using the gym/spa facilities.
Me and my girlfriend recently stayed (April 2015) at this hotel for 2 nights. We had a very lovely stay, staff were friendly and the rooms were clean and tidy. Food at the Italian restaurant was lovely. The bar area has a wide range of drinks available and also serves food until 9.45pm on certain nights. The spa area was good, but it will be getting a slight refurb from today (27/04/15), this includes the sauna being refurbished. Overall we would recommend this hotel.
Comment from Hotel Management
01-May-2015 by Ivona J, Hotel Management
Dear Guest, Many thanks for your amazing review. It’s a pleasure to read your positive comments, it is much appreciated. It is fantastic to read that you enjoyed your stay, and that you found the reception to be warm and welcoming and that all the staff was helpful and friendly. We look forward to seeing you again soon and hope that you will have as enjoyable a stay
3 out of 5
Recommended
for Business Travellers
by paul from Lincolnshire

Hidden Charges beware!

Posted 26-Apr-2015 on Hotels
I've stayed here a number of times over the past years and it is ok for a night away and the leisure club is well equipped if you have been sitting in an office all day. Notwithstanding the above, The Village (I am assuming it is them all) have decided it is a great idea to charge £5 for using the leisure club for anyone not booking direct with them? They have also decided it is good practice to charge £2.50 for using your credit card to pay on departure? Ok, £7.50 may not sound much but when you stay away on business these types of charges soon mount up ..I will be voting with my feet until they reverse these charges....My tip, read the booking terms closely before booking to avoid hidden charges
Comment from Hotel Management
04-Jul-2015 by Ivona J, Hotel Management
Dear Paul, Thank you for taking the time to leave feedback following your stay at the Village Urban Resort London Watford. Please be assured that your helpful comments will be discussed with the rest of the team here with regards to your stay. I do however hope that overall this did not spoil your enjoyment of the hotel. I hope you will be able to return again soon.
4 out of 5
Recommended
for Business Travellers
by mark from Leicester

Mr H

Posted 23-Apr-2015 on Hotels
Very nice hotel with good service throughout
Comment from Hotel Management
27-Jun-2015 by Ivona J, Hotel Management
Dear Mr. H, Many thanks for your feedback, we are looking forward to seeing you again in the near future!
5 out of 5
Recommended
for Business Travellers
by Sophie from Staffordshire

Would recommend!

Posted 21-Apr-2015 on Hotels
Great hotel. Was really impressed with the facilities! Staff could have been a bit more friendly and then it would have been perfect.
Comment from Hotel Management
27-Jun-2015 by Ivona J, Hotel Management
Dear Sophie, Many thanks for your review and I’m pleased to hear you had an enjoyable stay. I’ll certainly share your feedback with the team and we look forward to being of service to you again in the near future.
3 out of 5
Recommended
for Families
by A verified traveller

Comfy but let down due to noise!!!

Posted 21-Apr-2015 on Hotels
The facilities were fantastic, we only paid an additional £5 for the access to the gym, swimming pool, spa, sauna etc... The room itself was ok, the furniture was chipped, it didnt have a mini fridge or safe but overall was very comfy, the biggest issue we had was that on the last night of our stay there was a wedding at the hotel and the noise was absolutely rediculous, it felt like the walls were made of cardboard, my wife did make a complaint at about 1:30am at the reception but the noise continued for at least another 2 hours. Overall our stay was actually very pleasant but only let down by our last night, we would still recommend it but fingers crossed that no weddings or other events take place on the night of your stay.