Ratings based on 252 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
94% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller

Good hotel with reservations (no pun intended)

Posted 31-Dec-2014
For my purposes and having the use of a car, this hotel is ideally located but it's not a place to stay without a car. Our 'Top Deck' room and bathroom were clean and very comfortable, the blackout curtains were excellent. The rainforest shower head in the bathroom was a pleasant change for a UK hotel of this caliber as was the excellent water pressure.There are a few weird design things in the bedroom and bathroom, especially the very dim mood lighting in the bedroom; next time I will take a torch with me, seriously. Housekeeping could pay a little more attention, we ran out of tissues in the bathroom and they were never refilled, also, the bed linens are changed daily but the sheets on our first night although clean, had ink and grease stains that had been laundered into them; there's no way the person who made up the bed couldn't have seen them. We didn't eat at either restaurant or use the gym and pool. The common areas of the hotel are heavily used and upon closer inspection some of areas are quite shabby, People living in the surrounding area use the hotel lobby and its Starbucks as a social gathering place day and night; the gym and pool are also very popular. Staff were friendly and willing.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom new york

Convenient hotel just outside London

Posted 12-Dec-2014
We have been to the hotel around 8 to 10 times when visiting family in London. Very convenient to tube, has a great gym and a large pool -- and a Starbucks. Very much recommended Can be noisy at weekends
3 out of 5
Recommended
for Couples
by A verified traveller

okay - but don't go in room 301

Posted 24-Nov-2014 on Hotels.com
Room was opposite the elevator and the corridor door banged 3 times each time it was opened
3 out of 5
Recommended
for Couples
by A verified traveller

Air con didn't work and unpleasant smell outside

Posted 21-Nov-2014 on Hotels.com
We stayed for one night due to easy access to Central London via Edgeware tube. The room was clean and OK, the pictures we were shown were of the Upper Deck so we were a little disappointed and it was compact but quite functional for our stay. The air conditioning did not work, the receptionist visited to try to fix it but it still didn't work and it was uncomfortably warm in the morning. Also a fan in the bathroom came on about 3am and kept us awake. The hotel is within an industrial park and a very strong, unpleasant smell lingers outside
3 out of 5
Recommended
for Families
by A verified traveller

Adequate but not classy

Posted 19-Nov-2014 on Hotels.com
Hotel in middle of industrial park. Room nice but cramped with 2 kids beds. Italian restaurant was good. Breakfast adequate but limited quality. Used pool but busy with swim lessons and many kids, although we had our own, no chance to find a quiet area. Overall ok but unlikely to use an Urban Village again as not quite what we expected.
5 out of 5
Recommended
for Business Travellers
by A verified traveller

This traveller left a rating score only Posted 19-Nov-2014 on Hotels.com
4 out of 5
Recommended
for Families
by chris

This traveller left a rating score only Posted 18-Nov-2014 on Hotels.com
5 out of 5
Recommended
for Everyone
by A verified travellerfrom portland, or

Village Urban resort

Posted 11-Nov-2014
Pros: Rooms were in great shape. very quiet.
Cons: everything was perfect.
Location: so..only issue with this hotel. if you are not driving. there is really nothing in walking distance. so you are forced to eat at the hotel.
Great find. very nice hotel. rooms are clean and well maintained.
5 out of 5
Recommended
for Business Travellers
by Davidfrom Leeds

Nice trend hotel, would definitely stay again

Posted 11-Nov-2014 on Hotels.com
Nice trendy hotel, just off an industrial estate so limited for places to eat (hotel only) unless you have a car. Italian nice on site though.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom london

Staff are very friendly and a cosy hotel

Posted 10-Nov-2014
Lively, fun and exciting. Staff are great, clean hotel and probably the best stay