Studio | Desk, iron/ironing board, free WiFi, bed sheets

Reviews of Appart'City Classic Bordeaux Aéroport St Jean D'Illac

Appart'City Classic Bordeaux Aéroport St Jean D'Illac
1140 avenue de Bordeaux, Saint-Jean-d'Illac, Gironde

Reviews

7.4

Good

Rating 10 - Excellent. 132 out of 598 reviews" "
Rating 8 - Good. 239 out of 598 reviews" "
Rating 6 - Okay. 127 out of 598 reviews" "
Rating 4 - Poor. 59 out of 598 reviews" "
Rating 2 - Terrible. 41 out of 598 reviews" "

7.4/10

Cleanliness

7.0/10

Staff & service

7.4/10

Amenities

6.8/10

Property conditions & facilities

4.6/10

Eco-friendliness

Reviews

2/10 Terrible

Verified traveller

Warning⚠️
We booked hotel due to the beautiful way it was depicited on the internet. Everything looked very glamous & holiday resort like giving the impression it was just one appartment block with a huge pool. However when we arrived it was far from glamous!! It's a large area of very run down appartment blocks with no street lighting. When we arrived to our room we quickly realised that the rooms adjacent to us were actually being permanently occupied and obviously being used as a hostel. This created alot of noise as people were drinking alcohol. We didnt feel safe here. Definitely wouldnt recommend it to young girls travelling. There was no room service and when we asked for an extra pillow & towels this was not available. Won't be back.
Stayed 2 nights in Sep 2023
Response from Reception on 15 Oct 2023
Bonjour, Nous vous remercions de nous avoir fait part de votre expérience chez Appart’City. Nous regrettons que votre séjour à Saint Jean d'Illac n’ait pas répondu à vos attentes et vous présentons nos sincères excuses pour les désagréments rencontrés. Nous sommes désolés pour les soucis rencontrés avec logement le logement ainsi que le bâtiment en lui même,Nous nous efforçons d'enchanter votre séjour lors de votre prochain séjour chez Appart City, Bien cordialementVotre city Team

8/10 Good

Stephanie

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Excellent stop over for Bordeaux airport. Spacious and comfortable apartment and great breakfast
Stayed 1 night in Aug 2023
Response from la réception on 5 Sept 2023
Good morning,We thank you for this comment on your stay.We are already looking forward to your next visit to usSincerely,The Saint Jean team

10/10 Excellent

MARCELO

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent!
Response from la réception on 11 Jan 2023
Bonjour Monsieur, Nous vous remercions pour cet avis suite à votre séjour chez nous. Nous sommes ravis que vous ayez apprécié votre séjour dans notre résidence. Nous espérons avoir le plaisir de vous accueillir de nouveau chez nous Cordialement,

8/10 Good

Gillian

Travelled with family
Liked: Cleanliness, room comfort
Perfect city centre location
The quartier des chartrons is a great location within Bordeaux city center. Easy access to many areas and tourist places. Loads of lovely restaurants at the door step. Accommodation basic but clean.
Stayed 3 nights in Dec 2022
Response from la réception on 30 Dec 2022
Hello,Thank you for your review following your stay with us.We are delighted that you appreciated our location close to amenities.We wish you happy holidaysLooking forward to welcoming you back to usThe reception

8/10 Good

Shetul

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Jul 2022
Response from la réception on 2 Aug 2022
Bonjour, Nous vous remercions pour cette superbe notation. Nous sommes ravis que vous ayez apprécié votre sejour chez nous Dans l'attente du plaisir de vous accueillir de nouveau Cordialement, La Réception

2/10 Terrible

Linda

Travelled with family, Travelled with group
Disliked: Cleanliness
Very disappointed
We reserved 2 rooms at 6pm. At 8pm I called the hotel to tell them that I'm going to reach when the reception is already closed so they can give me check in instructions. They told me that they don't have any reservation in our name. We contacted hotels.com virtual agent that "tried her best" but didn't really help us at all. When we reached to the hotel at 10pm we called the hotel number and they solved the issue that took over an hour. So at 11:30pm we finally got our 2 rooms in wich there was intense tobacco smell and the kitchen sink blocked. They fortunately gave us new room but the cleanliness was still 3/5. I will like to still thank the hotel for giving us the rooms even they didint get the reservation but overall a big disappointment. Hotels.com has to improve their speed of reservations reaching the hotel and the hotel itself has to improve the cleanliness.
The blocked sink
Stayed 1 night in Jun 2022
Response from la réception on 13 Jun 2022
Bonjour, Nous vous remercions de nous avoir fait part de votre expérience chez Appartcity. Nous regrettons que votre séjour n'ait pas répondu à vos attentes et vous présentons nos sincères excuses pour les désagréments rencontrés. Nous espérons lors d'un prochain séjour, vous convaincre que ces désagrements étaient des incidents isolés et vous faire vivre une expérience autrement plus positive. A nouveau, nous vous remercions pour vos commentaires qui nous permettent de nous améliorer au quotidien. En attendant d'avoir le plaisir de vous accueillir bientôt, nous vous prions de reçevoir, nos meilleures salutations L'équipe de Saint Jean d'Illac

6/10 Okay

J AVIER

Travelled with family
arking door difficult to open
We arrive late in the night because there was high traffic in Paris and when we arrive it was difficutl to find the place and the correct way to put inside the car. One of the doors didnñt opened with the code provided.
Stayed 1 night in Dec 2019
Response from Hélène on 13 Feb 2020
Bonjour, Nous faisons parvenir les codes d'accès par texto sur le téléphone portable, ne vous les avaient pas reçus? Nous sommes sincèrement navrés de l'attente que vous avez pu subir. Bien à vous, Hélène, Chef de Réception

8/10 Good

Jane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay
The room was comfortable & the stuff very friendly
Stayed 1 night in Dec 2019
Response from Hélène on 19 Dec 2019
Bonjour, Merci d'avoir séjourné dans notre établissement! Au plaisir de vous revoir, Bien à vous, Hélène, Chef de Réception

8/10 Good

Verified traveller

Stayed 7 nights in Jul 2019
Response from Hélène on 10 Aug 2019
Bonjour, Merci d'avoir séjourné dans notre établissement! Au plaisir de vous revoir, Belle journée, Hélène, Chef de Réception

2/10 Terrible

Verified traveller

Stayed 3 nights in Jun 2019
Response from Frédéric on 20 Jul 2019
Madame, Monsieur, Nous vous remercions d'avoir pris le temps de nous faire part de vos impressions suite à votre séjour. Nous regrettons que vous n’ayez pas apprécié notre résidence. Nous espérons toutefois vous accueillir à nouveau dans l'une de nos résidences du groupe Appart'city. Frédéric, Directeur

6/10 Okay

Verified traveller

Liked: Cleanliness
Stayed 1 night in Jun 2019
Response from Frédéric on 20 Jul 2019
Bonjour, Merci d'avoir séjourné dans notre établissement! Au plaisir de vous revoir, Bien à vous, Frédéric, Directeur

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort
A rather frightening place to stay. The property has not been maintained very well, interior or exterior. We couldn't tell if it was a permanent residence or a hotel.
Stayed 1 night in Jul 2018
Response from Frédéric on 1 Aug 2018
Bonjour, Nous vous remercions pour vos remarques et tenterons au maximum d'apporter de nouvelles solutions. Bien à vous, Frédéric, Directeur

8/10 Good

Andrea

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Bordeaux
The stay was good however the apartments were too far out the city . Last bus was 7pm and taxis home were too expensive. Also the apartments were very rural
Stayed 4 nights in Jun 2018
Response from Frédéric on 14 Jul 2018
Bonjour, Merci de vos impressions sur notre Résidence. Au plaisir de vous revoir, Bien à vous, Hélène

10/10 Excellent

Bohuslav

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly and helpful staff, thanks for all !
Stayed 5 nights in Jun 2018
Response from Frédéric on 14 Jul 2018
Bonjour, Au plaisir de vous revoir, Bien à vous, Hélène

8/10 Good

M, UK

Liked: Staff & service
Overall good
It was not the cleanest place. The check out could have been later than 10.00 am. Ipaid 5 Euro extra for checkinh out at 12 midday. The guy at reception was friendly.
Stayed 1 night in Jun 2018
Response from Frédéric on 14 Jul 2018
Bonjour, Nous vous remercions pour vos commentaires. Au plaisir de vous revoir, Bien à vous, Hélène

6/10 Okay

Mona, Manitoba, Canada

Disliked: Property conditions & facilities
The hotel appears to be a combination of longer stay accommodations and short stay accommodations. The accommodations were clean but in need of renovations and repair. The reason for selection was due to having two rooms and its location near the airport (approx. 15 minutes away) for our early morning flight. Our stay comprised of two nights. Housekeeping services is not provided daily. In the evening of our second night, we noticed that there was no spare toilet paper and the roll was almost done. We did call (using our cell phone as phone in room did not work) the contact number provided at check-in as reception is only open for a few hours morning and afternoon. We were disappointed to find out that there was nobody to assist us on site.
Stayed 2 nights in Aug 2017
Response from Frédéric on 12 Sept 2017
Dear Madam, Dear Sir, Thank you for taking the time to share your feedback following your stay. We are delighted that our apartment hotel gave you satisfaction and that you enjoyed your stay. We have taken note of your remarks and will be taken into account. reception is open from 7-12h am and 3-8h pm. We hope to have the pleasure to welcome you again in one of our establishments of the Group Appart'city. Frédéric, manager

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Restaurant only does breakfast. No Wifi available except at reception and the occasion that I tried it, it didn't work. Bus stop outside hotel but buses do not run according to timetable (if at all) - I never saw one despite standing there for an hour on 2 days

10/10 Excellent

Paul, Manilva spain

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place loved it

2/10 Terrible

kathryn, london

Liked: Cleanliness, room comfort
Disliked: Staff & service
misleading description
Stayed 1 night. Arrived to Fi d reception closed. No wifi though advertised as free wifi throughout. This is a lie. And is not acceptable. Gate code was emailed to me....very useful without wifi!!!!

4/10 Poor

Ines, Lyon

Disliked: Property conditions & facilities, room comfort
Difficult access
The hotel requires renovation. The time to reach downtown is enormous considering the traffic under narrow and one way roads.

2/10 Terrible

Alla, USA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't ever go to this HORROBLE place
Hotel was HORROBLE!!!!!!!! Don't ever go there!!!! Staff unfriendly !!!!!! No elevators, you should use the stairs to bring your luggage to the room. The are ANTS in the room. Very old towels that doesn't look clean. No WI-FI, small TV with limited channels.

10/10 Excellent

Thomas, Paisley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Addictive
Very relaxing maybe need a wee social room and bar too meet other guests a much needed rest came home refreshed loved the location ill remember being there the rest of my life.love Bordeaux and hope too come back

8/10 Good

rick, lancs england

Liked: Cleanliness, staff & service, room comfort
Basic but excellent value
Clean basic facilities no kettle etc but for the price, cant knock it, very quiet, breakfast ok, would stay again if your expecting high standards then book at a far higher price otherwise value hunters this is bob on

6/10 Okay

Peter, Luxembourg

Liked: Room comfort
Apartments nera Bordeaux airport
Nice apartment complex and good value for the price. It needs a good paint but it is comfortable and met our needs. Very handy for Bordeaux airport

4/10 Poor

Stephen, Tonbridge, Kent

Liked: Cleanliness
Disliked: Staff & service
Upgrade please
Hotel out of town and situated around a industrial estate. No food facilities in or around the hotel (only a McDonalds half mile a way). Beds very uncomfortable.

4/10 Poor

Stuart, Midlands

Disliked: Cleanliness
Was ok
We arrived on a Sunday after a long drive to find no reception! After calling a number provided several times I finally got to speak to a guy that only spoke french. After a 40 min wait I spent on the phone shouting at hotels.com a young guy pulled up to assist me. He then walked me all round this tired complex with no clue it turned out as to where our room was. Roughly an hour later we finally got to our room. We only stayed the 2 nights and it served our perpose ok on our trip Madrid. It seems the cheaper the room the less likely they are to CLEAN THE FLOOR!! A pet hate of mine as I dislike walking indoors with shoes on feet. Overall it's ok for the money. Bit tired as you might imagine and the whole place looked like it needed a good watering with weeds for grass. Decent gym although steam room was out of order.

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities
Short stay
Breakfast limited but OK. Decoration of site needs redoing. Room just about Ok but noise from adjacent units as limited insolation if any in very thin walls/floors.

4/10 Poor

Alison White, Glasgow

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Rather tired. Handy for the airport
We booked this because of the proximity to the airport as we had a morning flight. However on a Monday night we couldn't find any restaurants open ( even after driving all round the area) apart from MacDonalds! Both the buildings and the grounds are in need of upgrading and are very basic. Disappointing.

8/10 Good

Nick , Southampton, UK

Liked: Cleanliness, property conditions & facilities, room comfort
Good Quality transit Hotel
We booked one night here just outside Bordeaux in our travels at the start of a few days in the Dordogne. With 2 young children it was useful to have self-catering facilities, which were quite adequate. Although I thought we had booked just a studio it was a pleasant surprise to find a separate spacious double bedroom. Everything was clean and tidy, and appeared quite new - although very functional and formulaic (like a new Premier Inn or Travelodge but a bit more up-market). We were on the second (top) floor of one of the 6 or 7 separate buildings (NB no lifts). The Pool was very welcome after a long hot drive down from the Vendee. Be aware though, that there is no 'shallow' end and no toddlers pool. Fortunately we had armbands, etc. We arrived on a Sunday, so no staff around - a code was supplied to access a safe at reception to collect room-passes but we had no problems with this. Handy for Bordeaux airport - also appeared to be a modern tram service nearby, presumably connecting Airport to the city.

8/10 Good

DMA4, NC

Liked: Staff & service
Convenient
Park & Suites Bordeaux is just off the highway between Bordeaux and Arcachon, France, which was conveniently situated for our touring of both sites. Friendly staff. Laundry facilities for mid-trip renewal. We visited in January so too cold to enjoy grounds, but spring/summer appears would be great for pool time.

8/10 Good

Ha Ha Tonka

Liked: Cleanliness, staff & service, room comfort
Nice Hotel
We are a US band and were coming through on our first tour of Europe. These were nice rooms for a good price. We will be back next time through.

6/10 Okay

Traveller12

St Jean D'Illac stays
Good price for the accommodation. Parking available onsite if you are travelling with a car.

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Good value hotel
The hotel i located in industrial area however there is a supermarkets and a bakery close by. The out door pool it is great however there is no separate pool for babies. This hotel is ok for short stays but you must have a car to move arround other wise you might get bored.

6/10 Okay

Verified traveller

a little far from Bordeaux or anything else

6/10 Okay

Verified traveller

Convenient location for the airport. We were pleased with our family suite - with 3 children it is often tricky to find a room for 5. Accommodation itself Ok for one night before taking a flight. Ants in room and cigarette butts in the front garden area though. Don't buy breakfast onsite - we found it expensive and the table wasn't fully cleared or reset ahead of our use. There are plenty of supermarkets and boulangeries nearby for a more reasonably priced croissant. Customer service helpful however and overall a convenient, functional stopover.

8/10 Good

Andrew

Liked: Cleanliness, staff & service
A very nice and reasonably priced
A very nice and reasonably priced hotel. My only complaint is that the description does not make it clear that there are no kitchen facilities in the studio apartments. The only other small problems that I had during the stay were that the gym/sauna was broken, and the only way to get wifi reception was to sit in the reception, otherwise the hotel is great. The biggest plus-point about an apart-hotel in France is the ability to self-cater as the prices in France are truly staggering, and this hotel has a Lidl and another supermarket within walking distance.

8/10 Good

Jenn, mother of 3

Liked: Cleanliness, room comfort
Disliked: Staff & service
Great for Families!! Nice place.
We stayed here just one night before a flight out. The hotel is definitely very close to the airport...and easily found. Since it was only one night, we didn't get to utlize too many ammenities. The pool looked nice and was centrally located. This is definitely a place for families or couples who want to have the option of cooking and doing their own meals. Nice places. Our room was nice and clean. I knew it was a suite with one bedroom and a sofa bed in the living room area. It did not say that the one bedroom was upstairs from the living room. We travelled as a family with 3 girls ages almost 2,5, and 8. My husband was concerned about the kids getting up at night, and falling down the stairs to find us, so we had them sleep downstairs - not great if if was for more than one night..as one might want to be up later. We asked for a baby cot and it was there in the room when we arrived..nice. Since we arrived around 8 pm, the reception was closed, we luckily had called ahead and was given codes to get in.... again if we hadn't called not sure what would have happenned. We were also only given 2 towels in the room - they knew there were 5 staying through the reservation - but no one was available to call to get more towels. One light bulb in the dining area was also out...not a big deal as we were there just overnight, but again no one to call. Overall, a nice place..liked having the flexbilibity to cook and space for kids...but definitely need to check in earlier!! We definitely used the refridgerator. Not sure exactly when the reception closes..i'm guessing 6 or 7 pm as that's the work day in France. Also had internet wireless service with code but reception was in and out...even though advertised as possible. Overall comfortable, spacious but needed a few things taken care of...Again, I would recommend perhaps for a several night stay with a family..nice and spacious but just make sure you check in early enough.

2/10 Terrible

C, Derbyshire

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't be fooled by the photos
We stayed during the August school holidays. The pool was tiny, there were 3 gym machines - all out of order - the sauna was out of order. The wifi in reception didn't work. The restaurants in the 'town' of St Jean d'Illac all closed down. One day at 10 am we were aked to leave the pool so the guy could hoover the bottom manually for 2 hours. Its in the middle of an industrial estate for manufacturing swimming pools. We left after 3 nights.

2/10 Terrible

Anonymous

Disliked: Cleanliness, staff & service, room comfort
new category of worst run hotels
on arrival I was locked out of the hotel with no way to contact anyone. I came across a # that said there was someone available 24/7 but left a message which no on returned. Had to go to another hotel for the night. They allowed me to move my date to the 25th and waited in line for a room key for 1 hour. Finally got to room only to find no towels. Went to reception they informed me they would have more towels on Monday. This was Saturday afternoon. I was leaving on Sunday morning. It is without a doubt the worst run hotel I have ever come across and I have been a flight attendant for 37years. I can even remember anything coming close to this. couldn't sleep on sheets as they seemed to have already been used. Took pictures of the filth on the stairwell and bathroom.

6/10 Okay

Nana and family

Liked: Cleanliness, room comfort
get a code!!!
You cannot drive into the complex after 7 p.m unless you have a swipe card.There is pedestrian access to the entrance BUT it was only because a very kind guest happened to be passing the front door that we understood we had to get a code to open a safe in the lobby to access our pass swipe card and the number of the suite!He went to his apartment and brought his card to help us.There is no one on site officially to helpin the evening. .In addition, after 8.30 p.m. there is nowhere nearby to eat except a caravan on a nearby car park. The suites are situated reasonably near the airport..it took us 30 minutes to get their from the airport. The suite itself was very clean and well equipped ...can't comment on day time activities we left early in search of breakfast!!Should have arrived with supplies!!

8/10 Good

Iryna

Liked: Cleanliness
This hotel the most suitable
This hotel the most suitable for people who like drive by car and their own kitchen.

2/10 Terrible

Gonzalo

Travelled with family and small children
Disliked: Amenities
Hicimos la reserva y nadie nos atendió en el teléfono contacto. Tuvimos que buscar otro alojamiento después de tenerlo pagado…
Stayed 1 night in Feb 2024
Response from la réception on 5 Feb 2024
Buenos dias,Le agradecemos sus comentarios después de su estancia con nosotros.Lamentamos que no haya encontrado asistencia en nuestro número de guardia en caso de llegar después de las 8 p.m. No dude en sus próximas reservas en ponerse en contacto directamente con recepción para que podamos darle toda la información necesaria para su llegada tardía.Quedamos a su disposición, esperamos que este incidente no haya dañado su confianza en nuestro grupo y que tengamos el placer de volver a verle pronto.Calurosamente,

8/10 Good

Mariame

Liked: Cleanliness, property conditions & facilities
Voyage en famille dans un hébergement pour 6 personnes
Stayed 6 nights in Dec 2023
Response from la réception on 15 Jan 2024
Bonjour, Tout d'abord nous souhaitons vous remercier, au nom de toute l'équipe d'Appart'City Saint Jean d'Illac , pour ce retour et cette notation très positifs. La satisfaction de nos clients est notre coeur de métier et votre retour fort agréable est trés encourageant pour nous. Bien cordialement, L'équipe de Saint Jean d'Illac

8/10 Good

Christophe

Stayed 1 night in Dec 2023
Response from la réception on 15 Jan 2024
Bonjour à vous, Nous vous remercions de nous avoir fait part de votre avis ! Notre plus belle récompense est de savoir que nos clients sont satisfaits. Nous espérons avoir le plaisir de vous accueillir de nouveau chez nous. Chaleureusement, L'équipe de Saint Jean d'Illac

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Bon rapport qualité prix, très propre
Séjour court mais agréable. Bon accueil, appartement propre et en bon état, literie bonne. Petit déjeuner correct et varié mais cher par rapport à la qualité des produits
Stayed 1 night in Nov 2023
Response from la réception on 15 Jan 2024
Bonjour, Nous vous remercions pour cette appréciation positive . Nous sommes enchantés de tenir compte d'un tel enthousiasme à l'issue de votre séjour parmi nous!Nous ne manquerons pas de partager ces compliments avec toute notre équipe. L'appartement est votre cocon pendant votre séjour et nous faisons de notre mieux pour que vous puissiez y trouver chaleur et confort . Nous nous réjouissons, d'ores et déjà, de vous accueillir à nouveau au sein de notre établissement . Chaleureusement, L'équipe de Saint Jean

10/10 Excellent

Jerome

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023
Response from la réception on 24 Oct 2023
Bonjour, Nous vous remercions pour cette notation de 5 étoiles . C'et un réel plaisir d'apprendre que que ayez apprécié votre séjour parmi nous. Votre évaluation sur notre Appart'hôtel récompense le travail effectué quotidiennement par notre équipe. Nous vous remercions d'avoir pris le temps de les partager. Chaleureusement, L'équipe de Saint Jean d'Illac

2/10 Terrible

Honorine

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Appartement vétuste et sale.
Stayed 1 night in Aug 2023
Response from Dylan on 15 Oct 2023
Bonjour Honorine, nous vous remercions de nous avoir fait part de votre expérience chez Appart’City. Nous regrettons que votre séjour à Saint Jean d'Illac n’ait pas répondu à vos attentes et vous présentons nos sincères excuses pour les désagréments rencontrés. Nous sommes désolés pour les soucis rencontrés avec logement . La propreté doit être et est au centre de nos préoccupations, c'est pour cela que nous allons immédiatement faire le point avec nos équipes pour voir ce qu'il s'est passé. Nous espérons, lors d’un prochain séjour, vous convaincre que ces désagréments étaient des incidents isolés et vous faire vivre une expérience autrement plus positive,Bien cordialement,Dylan - Premier de réception

8/10 Good

Meher

L’agencement des appartements est genial. Chaque appartement est équipé d’un jardin et d’une table de pique nique. C’est très agréable en vacance pour partager un repas à l’exterieur.
Stayed 3 nights in Sep 2023
Response from Dylan on 15 Oct 2023
Bonjour, Merci d'avoir choisi notre établissement et d'avoir pris le temps de partager vos impressions avec les voyageurs du monde entier. Nous sommes enchantés que vous ayez apprécié votre séjour chez nous. Chaleureusement, L'équipe de Saint Jean

10/10 Excellent

Sandrine

Stayed 1 night in Sep 2023
Response from Dylan on 15 Oct 2023
Bonjour, Merci d'avoir choisi notre établissement et d'avoir pris le temps de partager vos impressions avec les voyageurs du monde entier. Nous sommes enchantés que vous ayez apprécié votre séjour chez nous. Chaleureusement, L'équipe de Saint Jean

2/10 Terrible

Jamel

Stayed 1 night in Aug 2023
Response from la réception on 5 Sept 2023
Monsieur bonjour,Nous sommes sincèrement désolés des désagréments rencontrés lors de votre séjour dans notre Appart’City et tenons à vous présenter nos excuses. Les remarques de nos clients sont au cœur de nos préoccupations et nous vous remercions de nous les avoir fait remonter.Nous regrettons que vous n’ayez pas trouvé le niveau de confort attendu en venant dans notre résidence mais sachez que nous nous efforçons jour après jour d’améliorer nos prestations et nos produits et travaillons petit à petit pour parfaire la qualité de nos équipements, dans une démarche de qualité de service. Notre équipe de maintenance et de ménage met tout en œuvre afin d'offrir la meilleure prestation possible compte tenu de l'ancienneté de la résidence.Nous tenons à nous excuser pour le manque de propreté et d’entretien, nous avons d'ores et déjà mis en place des actions correctives afin de pallier ce type de situation.Toutefois, nous avons déjà solutionné ensemble le désagrément en vous offrant une nuit dans l'Appart'hotel de votre choix afin de vivre une expérience hautement plus agréable. Espérant que vous nous renouvellerez votre confiance et que nous aurons le plaisir de vous accueillir prochainement dans l’un de nos Appart’City.Chaleureusement,