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Reviews of Mercure Bordeaux Château Chartrons

4 out of 5
Mercure Bordeaux Château Chartrons
81 Cours Saint-Louis, Bordeaux, Gironde

Reviews

8.0

Very good

Rating 10 - Excellent. 155 out of 475 reviews" "
Rating 8 - Good. 195 out of 475 reviews" "
Rating 6 - Okay. 87 out of 475 reviews" "
Rating 4 - Poor. 23 out of 475 reviews" "
Rating 2 - Terrible. 15 out of 475 reviews" "

8.6/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Brian

Liked: Cleanliness
RWC - Bordeaux 2023
Room was quite dark. Hotel was a little tired and needs freshening up. Bed was uncomfortable due to a mattress liner. Good breakfasts and centrally located.
O
Porte de la Cloche, Bordeaux
Stayed 4 nights in Sep 2023

10/10 Excellent

Diane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel a little out of the core. When construction is completed in front of the hotel it will seem less removed from downtown core. Breakfast buffet is fantastic
Stayed 2 nights in Aug 2023

8/10 Good

Scott

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was great, all staff were very friendly and helpful. The hotel was super clean and well maintained, and has a really nice aesthetic and design style. Great breakfast in the morning with tons of options. My only negative was the air conditioning in the room was a bit weak, even with the fan speed set on maximum, it didn’t cool the room quite to the level we would have wanted.
Stayed 10 nights in Aug 2023

8/10 Good

William

Stayed 2 nights in Aug 2023

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lives up to expectations
I just don't understand why the restaurant is closed on Saturdays and Sundays
Stayed 2 nights in Jun 2023

4/10 Poor

Tuanh

Disliked: Cleanliness, staff & service, property conditions & facilities
This property is somewhat on the outskirts of town where all of the action is. It is not too far of a walk to the rue of Notre Dame (10-15 minutes) but doesn’t feel the safest at night. The hotel appears to have spent all their money on making the lobby, bar and common areas look nice but the actual rooms are very old and have a strange smell. My room had no functioning air conditioning but since I got back late to my room, I did not have energy to pack up all my stuff and move to another room. This made the musky smell in the bathroom even worse. The water for showers is also not hot, it is lukewarm at best. The staff are not as helpful or friendly, but it could also be because I am a foreigner. For the price you pay for this hotel, it is not worth it. Even if it was discounted, I would not stay here. I would rather stay in a 3 star and below hotel with functioning air conditioners with modern thermostats (they have some kind of antiquated knob thing that makes no sense) and hot water (their sink water was hotter than shower water).

10/10 Excellent

Clare

Stayed 2 nights in Jun 2023

10/10 Excellent

Mark

Stayed 1 night in Jun 2023

6/10 Okay

Natalya

Liked: Cleanliness, amenities, property conditions & facilities

10/10 Excellent

Philip

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel and great location
Stayed 3 nights in Sep 2022

8/10 Good

Neil

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice city centre hotel with parking.
Great position to explore Bordeaux and the wine area. Decent size room with very comfy bed. Good Wi-Fi. Extensive range of food at breakfast. Bottle of complimentary water in fridge had previously been open and drunk from but returned to fridge. Left bottle on side as obviously opened but returned to fridge by room attendant - disappointing. Check in staff excellent check out staff spoke rapid French and no clue as to what was going on. Bar ok but red wine served not great for such a prestigious wine region. Would recommend - very quiet rooms.
Stayed 2 nights in May 2022

6/10 Okay

Elliot

Stayed 1 night in Apr 2022

10/10 Excellent

Thomas

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021

10/10 Excellent

Hakima

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very well
Really well.
Stayed 3 nights in Mar 2021

10/10 Excellent

Stéphanie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2021

8/10 Good

Verified traveller

Stayed 2 nights in Feb 2020

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Amenities
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2019

4/10 Poor

Anonymous, Canada

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
We stayed at this hotel for two nights and were generally disappointed with our stay. The picture made it seem like a high quality l hotel, however upon closer inspection it was not up to our standards and was way overpriced. The bathroom was recently remodelled and incredibly spacious, however the design was awkward. The shower was so small that we couldn’t fit two people in it and I suspect anyone that is overweight would also struggle. The toilet was also at an odd height. I’m 5”6’ and my feet dangled, which was odd. Additionally, our A/C didn’t seem to work in our room meaning we had to open the windows to try and get some form of breeze. Unfortunately it also meant we woke up with a bunch of mosquito bites. On our last night We decided to stop by the bar on our last day to enjoy one last glass of wine before heading out. Sadly they only had enough for one glass so we ended up sharing. On the other hand, we found the staff was incredibly nice and perfectly fluent in English. The bed was also quite comfy and everything was very clean. The hotel is about a 25 minutes walk from the city centre and close enough to the boardwalk that you can enjoy the sights on your way back. They also had a room to store luggage after check out which was a huge relief for us. Overall the place has some real potential but needs a bit more love before it can be considered a four star.
Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Stayed 1 night in Oct 2019

10/10 Excellent

Valnei

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2019

10/10 Excellent

Josie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staffs
We stayed one night in this hotel . All the staffs were friendly and helpful . Breakfast was on the expensive side but overall it was a pleasant stay .
Stayed 1 night in Aug 2019

8/10 Good

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
Nice hotel but a little away from the local community
Stayed 1 night in Jul 2019

4/10 Poor

Verified traveller

Stayed 2 nights in Jul 2019

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business hotel in Bordeaux
A comfortable business hotel
Stayed 2 nights in Jul 2019

8/10 Good

Munehiro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019

8/10 Good

Nish, London

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is only a twenty minute walk to the main city and it was great to be away from the tourist hub, but still be within walking distance. The hotel staff that we encountered were all very helpful and attentive. The room was spacious and very clean, although a little dated. Given the price and the distance from the city, I would definitely recommend. Did not have breakfast at the hotel as we purchased outside whilst enjoying the city. Short distance to airport too!
Stayed 2 nights in May 2019

2/10 Terrible

Valentina

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never and never again
Hotel very old, room very small and also very old. There is not enough light in the room. Neighborhood horrible and tram far away. The only nice thing was breakfast
Stayed 3 nights in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fine
Nothing to complain about, bit of a walk from the city centre but there is a 'V3' bicycle hire docking station right outside, we cycled around quite a bit. The electric car charger in the garage was helpful.
Stayed 1 night in Mar 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Oct 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service
Stayed 1 night in Sep 2018

10/10 Excellent

Michael, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good hotel close to the centre in an interesting part of the city
Stayed 3 nights in Aug 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Nice hotel convenient to the city and airport. Quiet
Stayed 2 nights in Aug 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Aug 2018

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
The room was good but the staff could have been more pleasant.
Stayed 2 nights in Aug 2018

2/10 Terrible

Sergio, New York City, NY

Disliked: Property conditions & facilities, room comfort
The hotel is undergoing major renovation. I get that. However, I was not at all informed about it. I spent a few days in Bordeaux during a heatwave. Well, all three nights I had to use a ventilator; the AC was not working in the hotel. I mean....c’mon. All three nights? Seriously? The bathroom was recently remodeled and it looks great. However the rest of the room was not updated. Why?! Makes no sense. On checkout, I asked the hotel for a taxi. I was told that Bordeaux doesn’t have a substantial taxi fleet and one must be reserved. I mean really?! Bordeaux is not that small of a city! You’d think that the receptionist would call and attempt to help. No! Pas. Du.Tout. It’s going to be a long while before I return to France.
Stayed 3 nights in Aug 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for Business
very clean room. Nice service!

8/10 Good

Gerard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Eric

Disliked: Room comfort
Stayed 2 nights in Oct 2017

4/10 Poor

Christina

Disliked: Staff & service, property conditions & facilities, room comfort
Room was freezing cold. No heater available or extra duvet. Not possible for the staff to turn off the AC and no rooms available where they were able to turn it off. So I had to sleep with loads of clothes on, and still it was cold and drafty.
Stayed 1 night in Sep 2017

4/10 Poor

Cornelis

Disliked: Property conditions & facilities
Ok but not a good choice...
It should have closed during constuction.
Stayed 1 night in Jul 2017

8/10 Good

Lars

Liked: Staff & service
Stayed 2 nights in Jul 2017

6/10 Okay

Sarah

City break in a wonderful city.
The hotel was only a short 20 mins walk to the city and what a pleasant walk along the promenade. So much to see and worth the walk. The hotel is a little tired inside and the rooms although quite spacious need some modernisation. The Reception staff were just polite enough and we both separately commented on this.
Stayed 2 nights in Jul 2017

6/10 Okay

Brid

Disliked: Staff & service, room comfort
Stayed 3 nights in May 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was very well appointed and comfortable.
The hotel perfectly served my needs, which was to provide a bed for the night in a peaceful location. I did not have breakfast, so cannot comment on it.

10/10 Excellent

stephane, paris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value for money

6/10 Okay

study french, faal

Liked: Staff & service
Disliked: Property conditions & facilities
6 days in Bordeaux
The location was not too bad. But 17 euro for breakfast is very expensive. No pool contrary to what's on website

8/10 Good

Jason

Liked: Cleanliness, property conditions & facilities, room comfort
Roomy (for France). Poor wifi
Fair hotel. Not as incredible as previous Mercure stays (such as Ternes in Paris). A bit overpriced for the location (this is not particularly close to any tram station - 10 min walk at least). Room generally clean and roomy (for France). Wifi is horrible - outgoing data is basically nil, making it impossible to Skype/Facetime with loved ones at home, or even send emails with attachments greater than 500kb !!