Friendly staff upon check-in. Wonderful time staying with the hotel eventhough it's was bad weather week. Staffs are very helpful and friendly. Despite the wet weather and strong winds, staffs are still as cheerful.
The hotel shuttle service is very thoughtful for all the guest.
High on a hill overlooking the island Tanawin is away from the crowds but you rely on the hotel shuttle which runs every hour to take you down to the main area. There are bicycle taxis if you want to come back at a different time but these often had trouble getting up the hill. The hotel is small which gives it a family feel. Small restaurant but adequate. Pool is nice but the grounds are small. Each of the hotel rooms are different. We had a family2 bedroom which was huge and had all cooking facilities. Beds are good. Staff very friendly and accommodating. Booked most of our activities through them and had no problem. Also make sure you book your pick up from the airport through the hotel because it is quite an adventure getting there- short bus trip , then on to a very basic outrigger type boat, short bus trip again then on to another bus which takes you up to Tanawin. All done with no problems and make sure you have local money for tipping.
I would have to admit, I rarely provide reviews unless I've had an amazing experience. I'm a strong believer of praises, not punishment but I also think bad reviews should be provided directly to the Hotel and not on a review site as it can be very subjective.
The hotel upon approach was stunning! So well designed and we were welcomed with a beautiful shell necklace by the staff. They organized the transfers with ease to and from Caticlan airport. This was something I appreciated.
The staff were courteous at all times and it wasn't hard for my mother and I to tip them everytime they assisted us.
Arturo was a pleasure to chat too. He is truly a welcoming and possibly the most relaxed hotel manager I've ever encountered.
The apartment was clean and the size for the price I paid for was outstanding. The bathroom had full facilities and even consisted of free toiletries and an extra set of toilet paper, which is lack in most hotels in the Philippines. The balcony allowed ample breeze to enjoy the natural surrounds of Boracay. This is truly the best part, is opening the balcony doors to allow the fresh air to come in. After staying a week and a half in Manila, fresh air is a commodity. I also loved how the shower had full pressure and we were on the second floor.
Food was OUTSTANDING! The selection of Authentic Philippine cuisine really stood out.
The shuttle transfers to and from White beach was fantastic!
"The Astoria Boracay is a diamond among the rough."
From the moment my family arrived until we checked out the Astoria treated us like royalty. The hotel staff went above and beyond our expectations to make us feel comfortable, relaxed, and entertained throughout the week.
In particular, Hazar greeted us at the dock in the Astoria van and drove us to the hotel. He filled us in on where to eat, what to see, and what to do during our stay. After following his recommendations we learned that he gave us great advice. Later in the week Hazar even gave us a private tour of the island!
The breakfast buffet at the hotel was exceptional. Rosanne and John John made sure we were comfortable and started every one of our days with a big smile and pleasant conversation. Both of them went out of their way to check on us when they saw us outside of the restaurant as well.
Our stay at the Astoria was fantastic. I have paid much more money for hotel rooms and received far less service. I would recommend the Astoria Boracay as the perfect hotel destination for a vacation in Boracay.
Room on 4th floor did not have free WIFI as promised due to incompetence of on-site technician. Since this was the most important thing for us, we asked to be moved to cheaper room on second floor which picked up the lobby WIFI, or allow us to move to another hotel. After that they made a thousand false promises to get it fix but the never delivered. At one point the manager came up with a cached Internet site on her cell phone trying to say nothing was wrong...an outright lie. We succumbed to going to the lobby to use the Internet and then that quit working for the last two days of our three day stay. Additionally we verified with the front desk prior to making a local call that we would not be charged, and of course we got the absolutely not from the front desk, but upon checkout we had a charge. The positive things were the location, room cleanliness, good free breakfast, friendliness of staff. The main negative thing is the staff we tell you pleasantly they were going to do something for you, but then they didn't deliver...my guess is because the were not empowered to do so, or they weren't trained properly.
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