Outdoor pool, pool loungers

Reviews of Flagship Inn and Suites

2.5 out of 5
Flagship Inn and Suites
200 Townsend Avenue, Boothbay Harbor, ME

Reviews

8.4

Very good

Rating 10 - Excellent. 439 out of 1000 reviews" "
Rating 8 - Good. 388 out of 1000 reviews" "
Rating 6 - Okay. 112 out of 1000 reviews" "
Rating 4 - Poor. 39 out of 1000 reviews" "
Rating 2 - Terrible. 22 out of 1000 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Laurel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable bed, quiet and safe area, near town.
Stayed 1 night in Apr 2024
Response from V on 22 Apr 2024
It's wonderful to hear that you found the bed comfortable and that you felt the area was quiet and safe. Being near the town likely added to the convenience of your stay, allowing for easy access to amenities. It sounds like you had a pleasant experience overall. If you have any other feedback or questions, feel free to share!

4/10 Poor

Suzanne

Stayed 1 night in Mar 2024
Response from Bonnie Desai on 15 Apr 2024
It's great to hear that guests enjoy these amenities! Room service and shopping convenience seem to be highly appreciated, with a remarkable 99% satisfaction rate for each. Additionally, the pool remains popular, with an 83% satisfaction rate. If you're considering further improvements or adjustments, focusing on maintaining the high standard of room service and shopping options while enhancing the pool experience could be beneficial. Keep up the good work!

2/10 Terrible

Paula

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Never again! We never stayed and now I am being charged $147 on my credit card! This place was a dump! Full time patrons staying there, marijuana smell throughout the property, old mattresses outside the door and the parking lot was not plowed well after snow fell the day before. The guy at the front desk was no help at all. I will let other visitors know not to stay at this dump!!
Stayed 1 night in Feb 2024
Response from Aj on 18 Feb 2024
Dear Paula, We are sorry for the inconvenience you faced at our property. We tried our best to give you the room by showing you 3 different rooms. However, you didn't liked anyone by saying us that rooms smells like smokes. Our rooms are non- smoking rooms. At flagship inn we try our best to keep our guest satisfied. As per the policy we do not refund the money. I am Extremely sorry for the inconvenience you have face.

10/10 Excellent

Destiny

Stayed 1 night in Dec 2023
Response from Bonnie on 23 Feb 2024
Dear Destiny,We Appreciate you taking out time to Provide your Value Able Feedback, we Value our Guests Feedback and are Really Happy that you enjoyed your Stay at The Flagship Inn and Suites.Team Flagship

8/10 Good

Bobbi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

JoAnn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always willing to accommodate in any way shape or form .very magnificent town.
Stayed 2 nights in Dec 2023
Response from Bonnie on 23 Feb 2024
Dear JoAnn,Thank you so much for taking the time to share your positive feedback about your recent stay at Flagship Inn! We are delighted to hear that you found our staff always willing to accommodate your needs in any way possible.It's great to know that you enjoyed your time in our magnificent town. We strive to create a welcoming and comfortable environment for our guests, and it's wonderful to hear that we were able to contribute to your positive experience.Your kind words are truly appreciated, and we look forward to welcoming you back to Flagship Inn in the future. If there's anything specific you loved about your stay or any suggestions you have for improvement, we would love to hear them.Thank you once again for choosing Flagship Inn, and we hope to have the pleasure of hosting you again soon!Best regards,Team Flagship

4/10 Poor

Doug

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The property was worn and grungy, for the cost (seasonal high for new years weekend) I would have expected more. For $125/night it wouldn’t be bad, but for what we paid, not worth it.
Stayed 1 night in Dec 2023
Response from Bonnie on 23 Feb 2024
Dear Doug,Thank you for taking the time to share your feedback with us. We sincerely apologize that your experience at Flagship Inn did not meet your expectations, especially during the seasonal high for New Year's weekend.We value your input, and we are truly sorry to hear that you found the property to be worn and grungy. We understand your concerns regarding the cost and share your disappointment that the value for money fell short during your stay.Please know that your comments are taken seriously, and we will be addressing the issues you mentioned to improve the overall quality of our accommodations. Our goal is to provide a comfortable and enjoyable experience for all our guests, and we regret that we did not meet that standard during your visit.We appreciate your honesty and would welcome the opportunity to make things right. If you are willing, we would love to hear more about your specific concerns to help us address them directly. Your satisfaction is our priority, and we want to ensure that future guests enjoy a more pleasant stay.Once again, we apologize for any inconvenience you may have experienced, and we hope you will consider giving us another chance in the future.Best regards,Team Flagship

2/10 Terrible

Diane

Stayed 1 night in Dec 2023
Response from Bonnie on 23 Feb 2024
Dear Diane,We Appreciate you taking out time to Provide us with your Value Able Feedback it looks like you did not enjoy staying at The Flagship Inn and Suites please let us know the Issues you faced during the stay so that we can keep them in mind and improve our Services and Facilities.Team Flagship

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't pass on this place
Great location, great room and service. The breakfast was better then just a complementary breakfast.
Stayed 2 nights in Dec 2023

8/10 Good

Vincent

Liked: Cleanliness
Disliked: Amenities

8/10 Good

Jeanine, Sidney

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Plumbing and heating was extremely noisy. Children were scared and no one slept.
Stayed 1 night in Dec 2023

8/10 Good

Kathryn

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

catherine

Travelled with family
Liked: Room comfort
Convenient Location
We stayed here to visit the Christmas lights at Coastal Botanical Gardens because it it close by. No frills and comfortable.
Stayed 1 night in Dec 2023

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, room comfort
It's an older motel and could use updating but it was clean and comfortable and the hosts were nice. The breakfast needs improvement but a nice try.
Stayed 1 night in Dec 2023

6/10 Okay

Vicki, Exeter

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023

6/10 Okay

Khyrstan

Stayed 1 night in Dec 2023

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Maria

Just ok
It was an ok stay. This hotel has changed a lot. It’s looking old and really not cared for. Curtains and bed cover very wrinkled, just unloved. The breakfast also not measuring up to how it was before, at all
Stayed 1 night in Dec 2023

10/10 Excellent

David

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was extremely helpful and the breakfast was great. We traveled with friends and our room was older but in very good condition and clean. The updated room our friends had was new and nice.
Stayed 2 nights in Dec 2023

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness
The hotel is clean and close to everything, It is very dated
Stayed 1 night in Dec 2023

10/10 Excellent

Lorraine

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Dec 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for what we needed.
Good location, good breakfast (which was included in the price). TV didn't work, sink didn't drain. But overall it was fine.
Stayed 1 night in Dec 2023

8/10 Good

Brandy

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023

6/10 Okay

Mary ann

Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Walter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

6/10 Okay

Bob

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nothing unique. Just ok for the night
Stayed 1 night in Nov 2023

6/10 Okay

Richard

Stayed 1 night in Nov 2023

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Nov 2023

4/10 Poor

Susan

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Our room was cold, wouldn't warm up. The front desk person was kind enough to deliver extra blankets after hours.
Stayed 1 night in Nov 2023

10/10 Excellent

JENNIFER

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Kim

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

6/10 Okay

Julie

.
Stayed 2 nights in Aug 2023

8/10 Good

Maynard

Travelled with family
Liked: Cleanliness
Price was attractive. Breakfas area was small.
Stayed 3 nights in Oct 2023

10/10 Excellent

Shana kay

Stayed 3 nights in Oct 2023

6/10 Okay

Ann E

Travelled with partner
Disliked: Amenities
Room was clean although there were water stains from leaks on the bathroom ceiling and tub was not clean. True, breakfast was listed as continental, but the food that was offered to some guests ran out for others, pastries stale, cereal limited and even less product available the next day . . overall breakfast was very, very limited and staff said it would not be replenished for the next day as "truck has not arrived", could smell pot being smoked or vaped through vents
Stayed 3 nights in Oct 2023

8/10 Good

nancy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean facilities with good breakfast included
Stayed 1 night in Oct 2023

8/10 Good

Walter

Stayed 1 night in Oct 2023

2/10 Terrible

Thomas

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
false advertisement
this place was a dump,food on the floor and crumbs on the bed. smelled like a dog kennel, never going back.
Stayed 2 nights in Oct 2023

8/10 Good

Dottie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room with comfortable bed.
Stayed 1 night in Oct 2023

8/10 Good

Elaine

Liked: Cleanliness, property conditions & facilities
It was very clean and quiet. Very close to the down town area. Nice staff
Stayed 3 nights in Oct 2023

6/10 Okay

John

Liked: Cleanliness, staff & service, room comfort
We have been coming here for quite a few years. Hotel is still good, comfortable and convenient, but starting to show some wear. Ice machine was broken, no ice all week at this big hotel. TV quit working one night, nobody in the office at night so we had to wait till next morning to get it fixed. Comp breakfast was cold and not very appealing, we skipped it a couple of the days during our 5 night stay. We still like the place, but it could definitely use some updates and upgrades.
Stayed 5 nights in Oct 2023

4/10 Poor

Patricia

Stayed 1 night in Oct 2023

6/10 Okay

Sarah

Stayed 1 night in Oct 2023

8/10 Good

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

10/10 Excellent

Stephanie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Updated rooms with friendly staff.
Stayed 2 nights in Oct 2023

10/10 Excellent

Mitch

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

6/10 Okay

Vincent

Stayed 1 night in Oct 2023

10/10 Excellent

Joseph

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great prices nice rooms
Stayed 2 nights in Oct 2023

8/10 Good

Errol

Liked: Cleanliness
Stayed 1 night in Oct 2023