Good check in, room was comfortable. We didnt eat in the hotel but that was by choice as we were seeing relatives. Check out was good and the hotel held our bags for us for a very minimal fee. On the whole we had a brilliant experience and would stay there again.
Second visit. The hotel has on site parking which is convenient and is the main reason I choose it. The rooms are pleasant but on this occasion I had to report that I had to bathe in the dark as the window is diagonally overlooked by flats and there was no privacy curtain, just a net. The next morning the maintenance man placed butcher paper over the window for privacy. The problem was attended to, it is true, but a nice gesture from the hotel manager would have been to apologise and maybe not take payment for my morning newspaper! Yes I will book again because of the parking and I will check the room thoroughtly before retiring. The hotel has a lot going for it with rare on site parking and i hope the management guard against being complacent with their attractive draw card and keep an eye on maintaining their other hotel services and civilities to guests.
The hotel looks great and is in a great london location , but on checking in the room had clearly been used for smoking and was very smelly , i was in a rush to go out and so opened the windows and hoped it would clear , on arriving back past midnight the smell was no better to late to change rooms i went to bed on getting up the next day i discovered there was no hot water , i reported to reception they apologised and said there was a problem they offered no compensation . I then contacted the hotel and made them aware of the issues they offered a free breakfast and an upgrade if a stayed with them again but no compensation, i will not risk another £180 on a night in a smelly room with no hot water , i was disappointed they would not offer another night in a decent room with hot water or at least my money back , i would suggest you stay elsewhere as they don't care
"A smart hotel and the best breakfast in Brighton"
The Neo is a great choice if you're looking for a small, smart but friendly hotel. We couldn't fault the staff, the bed was supremely comfortable, the decor very chic and the breakfast was the best we've ever had in a Brighton hotel.
Peter from Dorset
Welcome to brighton’s original luxury boutique hotel. The neo is a beautiful, contemporary 9 bedroom hotel a stones throw …More
Payments accepted on expedia.co.uk include American Express, Diner's Club International, Maestro, MasterCard, Visa, Visa Electron and PayPal.
Flight-inclusive holiday packages and Flight-Plus arrangements created on Expedia.co.uk are financially protected by the Civil Aviation Authority (under Expedia, Inc.'s ATOL number 5788). But ATOL protection does not apply to all holiday and travel services listed on this website. Please ask us to confirm what protection may apply to your booking. If you do not receive an ATOL Certificate then your booking will not be ATOL protected. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. Please see our general terms and conditions for further details on ATOL or for more information about financial protection and the ATOL Certificate go to: www.atol.org.uk/ATOLCertificate.
For the sale of travel insurance Expedia Inc. is an Appointed Representative of Mondial Assistance (UK) Limited trading as Allianz Global Assistance which is authorised and regulated by the Financial Conduct Authority (FCA). Mondial Assistance (UK) Limited's FCA registration number is 311909. FCA authorisation can be checked at the Financial Services register at www.fsa.gov.uk/register/
Expedia, Inc., is not responsible for content on external Web sites.