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Reviews of Holiday Inn Boone - University Area, an IHG Hotel

3 out of 5
Holiday Inn Boone - University Area, an IHG Hotel
1075 Highway 105, Boone, NC

Reviews

8.0

Very good

Rating 10 - Excellent. 256 out of 565 reviews" "
Rating 8 - Good. 148 out of 565 reviews" "
Rating 6 - Okay. 70 out of 565 reviews" "
Rating 4 - Poor. 44 out of 565 reviews" "
Rating 2 - Terrible. 47 out of 565 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Paige

Liked: Cleanliness, staff & service, property conditions & facilities
Was quiet and clean. Super comfortable
Stayed 2 nights in Apr 2024

8/10 Good

Lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to the college campus but still private
Stayed 1 night in Mar 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was awesome. Issac gave great advice on where to eat and socialize. Boone was a great little town and look forward to going back.
Stayed 2 nights in Mar 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is a very good value.
Stayed 1 night in Mar 2024

8/10 Good

Anthony, Wilmington

Liked: Cleanliness, staff & service, property conditions & facilities
This property is located very near the places you will want to visit.
Stayed 1 night in Mar 2024

8/10 Good

Matthew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and the staff were ready to offer any assistance. I liked the breakfast.
Stayed 2 nights in Feb 2024

2/10 Terrible

Carrie

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Joel

Travelled with family and small children
Liked: Cleanliness, staff & service
The on-site breakfast was equivalent to an à la carte version of continental buffets you find at a Holiday Inn Express, just served out for you and charged by plate. Pool area is in need of renovation.
Stayed 2 nights in Feb 2024

6/10 Okay

Antonio

Liked: Cleanliness, staff & service
Room was run down
Stayed 2 nights in Feb 2024

10/10 Excellent

Crystal S

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Meghan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and nice staff
Stayed 1 night in Feb 2024

2/10 Terrible

Rachel

Stayed 2 nights in Feb 2024

10/10 Excellent

Luciane

Stayed 1 night in Jan 2024

10/10 Excellent

Jennifer

Liked: Property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Michelle

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities
The stay was everything we needed it to be as far as functionality. We were primarily just disappointed that the hot tub was closed as that was a major reason we chose to stay here. Other than that, it was a very nice, clean stay with great proximity to the surrounding town and leisure activities.
Stayed 2 nights in Jan 2024

8/10 Good

Gary

Stayed 1 night in Jan 2024

8/10 Good

Juan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024

4/10 Poor

Joshua

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
First of all we were charged a $100 hold in case of issues they may have with us for incidental and they said they would reimburse us if there weren’t any issues. The hotel was extremely noisy. The pool area was ok but the jacuzzi was disgusting and looked like it needed chlorine. They did not offer an included free breakfast like most all other hotels do, they were going to charge a fee per person for breakfast. Parking was difficult and there weren’t enough spots for everyone there. We would never stay back at this hotel.
Stayed 2 nights in Jan 2024

4/10 Poor

Leigh

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Was refused breakfast service at 9:50 am when breakfast ended at 10am. They said they had orders before mine and wasn’t taking anymore breakfast orders. This place doesn’t have free breakfast so no breakfast for $200 a night.
Stayed 3 nights in Jan 2024

6/10 Okay

Marc

Travelled with family
Wish the hot tub was working. After a day of skiing we wanted to be able to relax. Also someone left the windows all open in the pool area so the room was not warm at all. Pool was not warm either
Stayed 1 night in Jan 2024

6/10 Okay

todd

Stayed 1 night in Jan 2024

10/10 Excellent

Sharon, Moorefield

Stayed 1 night in Jan 2024

8/10 Good

githun

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good one cheap and best at non seasonal times
Stayed 1 night in Jan 2024

10/10 Excellent

Hannah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, comfortable, and in the middle of Boone. We had a great experience and will be back!
Stayed 1 night in Jan 2024

2/10 Terrible

David

Stayed 1 night in Jan 2024

2/10 Terrible

Mirian

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Where to start? The rooms (2 rooms) were not ready upon arriving at the hotel. It qas well after 7pm and the rooms were supposed to be ready by 4pm. Apparently staff just didn't show up, housekeepers for one, but also no cook or battender. The front desk was super apologetic, and I felt bad for her as there were quite a few people upset and waiting. She recommended that we go and eat, which wasn't something we had planned on doing without taking a shower first and unloading the car but what choice did we have? After returning from dinner we still had to wait for the rooms, as they were still not ready. By 9pm we had rooms assigned. We used the luggage carts, but almost had a child casualty as the carts all have flat tires, so they almoat flipped. Then the room key didn't work, so back down we go. Finally we are settled in, but the next day the elevator on our side of the hotel broke and now we had to either use the elevator at the other end of the hotel or the stairs. Ok fine, but try that with a bunch of luggage and from the 5th floor... anyway, checking out was therefore as much of a pain as checking in. The fitness center was beyond filthy, but I guess rooms took priority. So ok, bad experience all around. No option of breakfast at the hotel, as no staff available. So obviously, I contacted Expedia to see if there is something that could be done, I didn't expect a full refund, but at least an acknowledgement? A good faith gesture? But no, the hotel did not. Nothing!

2/10 Terrible

Hannah

Stayed 3 nights in Dec 2023

6/10 Okay

Richard

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
HOT TUB DOES NOT WORK
The rooms were very clean and the staff extremely friendly. That being said, we went to this hotel specifically because it had an indoor pool and hot tub. When we get there rhey tell us the hot tub has not been working for several months. Our ac/heater didn’t ,work properly it was either cold or hot no happy in between. If you want clean rooms and friendly staff, this is your place but do not expect much more.
Stayed 1 night in Dec 2023

6/10 Okay

Anthony, Wilmington

Travelled with family
Liked: Property conditions & facilities
One of the employees said they were understaffed and it was evident in the service received.
Stayed 2 nights in Dec 2023

6/10 Okay

Jenny

Stayed 4 nights in Dec 2023

8/10 Good

Brendan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

4/10 Poor

James

Stayed 1 night in Dec 2023

4/10 Poor

Phyllis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

2/10 Terrible

Michelle, Savannah

Stayed 2 nights in Dec 2023

10/10 Excellent

Dika

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/A
Stayed 6 nights in Dec 2023

6/10 Okay

Stacy

Travelled with family
I never leave reviews, but feel like this one needs to be done. I was extremely disappointed in this Holiday Inn. We showed up at 4:30pm to check in thinking our room would be ready with no problems. Wrong! We along with 20 other people had to wait for another almost 2 hours to get into our rooms due to the rooms had not been cleaned yet. After 1 1/2 hours we had to tell the Manager we needed a room to get ready for a function. He finally worked it out where we could go up to our room but allow the workers to come back to finish cleaning. He comped us drinks at the bar and breakfast this morning. We went to our function, came back to a clean room but then this morning when we went down to get breakfast the area was closed with a sign saying it was closed due to weather related issues. We will not stay here again. Too many issues with low staff/employees.
Stayed 1 night in Dec 2023

4/10 Poor

Michelle

Disliked: Cleanliness, staff & service
Skip. Stay at the mariott across the street.
Very noisy family in the next room keeping us up all night. Complained each day to the front desk. They offered us 1 free breakfast and the day we went to redeem it the breakfast was closed. Housekeeping never made our bed only changed trash and towels. We paid for a handicap room and were given a normal room.
Stayed 3 nights in Dec 2023

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Our stay was absolutely amazing, the front desk was helpful and amazing. The location was perfect for the things that we had came to do. This will now be our go to spot anytime we come back
Stayed 2 nights in Dec 2023

4/10 Poor

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointed
Disappointed in that chose the hotel due to having a pool and hot tub, along with a hot breakfast. After a day tubing and ice skating, wanted to hit the hot tub but was not working and has not been for a long time. Next morning, no breakfast that paid for when booking and could not remove from bill before I left. Staff was polite and apologized but still was completely disappointed.
Stayed 1 night in Dec 2023

2/10 Terrible

Anthony

Stayed 2 nights in Dec 2023

10/10 Excellent

Deandre

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023

8/10 Good

Kelly

Stayed 2 nights in Dec 2023

6/10 Okay

Sarah

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Frustrating checkin
It took three to four times to get into the room due to key card issues Finally after the third attempt, I requested a new room. It took so long, my daughter had to get ready in the lobby bathroom so we wouldn't be late to a dinner reservation. Fortunately, the front desk agent was super sweet and professional even when I was starting to get flustered. The hotel did a great job of setting the expectation that the hot tub was closed but it didn't seem like bar or breakfast area was ever open. I would verify before booking here. The room was comfortable and everything we needed but our specific room was a conjoining room so we heard everyone our neighbors were saying which was weird. We will most likely stay elsewhere next time we come to ski.
Stayed 1 night in Dec 2023

8/10 Good

Parag

Travelled with group
Liked: Cleanliness, property conditions & facilities
Property is located at good location. All restaurants are near by. Couple of things 1. Entrance to the hotel is not straight forward 2. Representative which help us checked in was not that friendly.
Stayed 1 night in Dec 2023

10/10 Excellent

Nick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Ulises

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023

10/10 Excellent

KEITH

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very friendly!!
Stayed 1 night in Dec 2023

8/10 Good

Michael

Travelled with family
Great hotel but the Holiday Inn Express about 2 miles away had a free breakfast. $10 for some eggs and couple pieces of bacon was disappointing. Great hotel other than that
Stayed 1 night in Dec 2023

10/10 Excellent

Matt

Stayed 2 nights in Dec 2023

10/10 Excellent

richard

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff.
Stayed 2 nights in Dec 2023