Exterior

Reviews of Holiday Inn Express Blowing Rock South, an IHG Hotel

2.5 out of 5

Reviews

8.2

Very good

Rating 10 - Excellent. 485 out of 1006 reviews" "
Rating 8 - Good. 281 out of 1006 reviews" "
Rating 6 - Okay. 127 out of 1006 reviews" "
Rating 4 - Poor. 68 out of 1006 reviews" "
Rating 2 - Terrible. 45 out of 1006 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Feleica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 1 night in Mar 2024
Response from General Manager on 19 Mar 2024
Dear Feleica,Thank you so much for the high rating. It warms our hearts to know that our clean accommodations impressed you during your visit. Please consider coming back to join us again soon for another amazing stay. Hotel Management

8/10 Good

Julie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property, bed was a bit uncomfortable but im picky about that!
Stayed 1 night in Jan 2024
Response from General Manager on 19 Mar 2024
Dear Julie,Thank you for visiting Holiday Inn Express Blowing Rock South. Although it's unfortunate our bed wasn't to your comfort, we trust you otherwise had an enjoyable stay. Safe travels and we hope to welcome you back soon. Hotel Management

8/10 Good

Chris

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would like to see more camera in the parking lot, but overall have enjoyed our stay!!
Stayed 1 night in Mar 2024
Response from General Manager on 19 Mar 2024
Dear Chris,Thank you for choosing to stay with us at Holiday Inn Express Blowing Rock South. We are thrilled to learn that you enjoyed your stay. Your feedback is invaluable to us, and we appreciate you taking the time to share your thoughts. We have noted your feedback on areas for improvement and will discuss internally how to implement the suggested measures. We hope you join us again. Hotel Management

10/10 Excellent

Bryan

Stayed 2 nights in Feb 2024

4/10 Poor

Diane

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Apparently someone aka morning front desk clerk, checked us out 1 day early, and around 6pm-6:30pm night front desk called me while i was driving to the hotel, said i need to talk to you, you've been checked out, i said i am about to pull in, she loudly shouted, no, i need to talk to you, i said im driving and pulling in to the hotel now. Never got an apology from her, cleaning staff was very apologetic.
Stayed 3 nights in Feb 2024
Response from General Manager on 21 Feb 2024
Dear Diane,While we thank you for being our guest, we apologize for the misunderstanding about check-out dates and how they were handled. Please know we are usually known for our top-notch, professional service, and we apologize this wasn't your experience. Your comments will be reviewed with the staff to ensure we are always offering our best. We hope you'll give us another opportunity to impress you with our true caring spirit. Hotel Management

6/10 Okay

Bogdan

The fan cannot be located to the face of the quest sleeping in the bed
Stayed 1 night in Feb 2024
Response from Allen Edwards - Assistant General Manager on 18 Feb 2024
We apologize for the inconvenience you experienced during your stay. Please note that we take the comments and reviews left by our guests seriously and we utilize them for further training to ensure that we can increase the satisfaction of the guests who stay with us. Thanks for taking the time to leave us a review for your stay. We value and appreciate you as our guest.

8/10 Good

Jovan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Love the mountains and snow great experience
Stayed 2 nights in Jan 2024
Response from Vonda on 2 Feb 2024
So glad you enjoyed your stay. Please come back and see us soon

10/10 Excellent

Arestak

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was excellent!
Stayed 3 nights in Jan 2024
Response from General Manager on 1 Feb 2024
Dear Arestak, Thanks so much for your review. We're delighted to hear you enjoyed our tasty breakfast. On behalf of our entire team at Holiday Inn Express Blowing Rock South, it was our pleasure to host you, and we look forward to your next visit!Hotel Management

10/10 Excellent

Kali

Liked: Cleanliness, staff & service, property conditions & facilities
Was very clean and staff was great
Stayed 1 night in Jan 2024
Response from General Manager on 1 Feb 2024
Dear Kali,Keeping our property clean and updated is one of our goals, and we're thrilled that this was your experience with us. It's also a delight knowing you loved our friendly service, and we would love nothing more than to welcome you back to Holiday Inn Express Blowing Rock South for another five-star experience.Hotel Management

6/10 Okay

zeb, lewisville

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
TV didnt work.
Stayed 1 night in Jan 2024
Response from General Manager on 1 Feb 2024
Dear Zeb,We appreciate you taking a moment to leave a review. Your comments will be shared with our maintenance department to ensure any necessary adjustments or repairs are made promptly. Thank you for sharing, and we hope you enjoyed your time in Blowing Rock,Hotel Management

6/10 Okay

Lisa

Stayed 1 night in Jan 2024

10/10 Excellent

Joe

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best for the money in Blowing Rock.
Stayed 1 night in Jan 2024
Response from General Manager on 23 Jan 2024
Dear Joe,Thank you for taking a moment to share your experience at Holiday Inn Express Blowing Rock South. We are proud to deliver great value to our guests, so we are delighted that you found your experience to be well-priced. It was a pleasure having you here, and we hope you will visit us again soon!Hotel Management

8/10 Good

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
I was familiar with the area.
Stayed 1 night in Jan 2024
Response from General Manager on 22 Jan 2024
Dear Eric,Thank you for choosing to stay with us at Holiday Inn Express Blowing Rock South. Our goal is to provide every guest with a wonderful experience, and we hope that was the case for you. It was a pleasure to host you, and we can't wait to welcome you back.Hotel Management

8/10 Good

Toktam, Durham

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The assistant manager (Alan Edwards) was a great person who worked his behind off to get everything working great. He was extremely short staff and was running the front desk as well as setting up the breakfast room and emptying trash. They are lucky to have him. The property needs some quality manager checking on the condition of rooms such as updating alarm clocks and making sure the drain system in bathtub works well. They need to make sure there are shampoo and soap filled up in all rooms.
Stayed 3 nights in Jan 2024
Response from General Manager on 19 Jan 2024
Dear Toktam,Your feedback is much appreciated! As you mentioned, our team works very hard, and Alan will be proud to have earned your recognition for his efforts. That said, we will also use your helpful feedback to continually improve the guest experience and ensure your next stay is even better. Thank you for your time. Hotel Management

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Allen Edwards - Assistant General Manager on 18 Feb 2024
Hey David,We appreciate that you took the time to leave us a review for your stay with us. We value your feedback and appreciate you for being our guest. We hope to serve you again the next time you are in the mountains of North Carolina.

10/10 Excellent

Abigail

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

DAEHO

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Arthur

Stayed 1 night in Dec 2023

10/10 Excellent

Aaron

Travelled with family, Travelled with family and small children
A great spot for a night’s stay, very close to downtown!
Stayed 1 night in Dec 2023
Response from General Manager on 29 Dec 2023
Dear Aaron,The pleasure was all ours to welcome you to Holiday Inn Express Blowing Rock South! We're glad you had a great stopover and found convenience in our location. Come back anytime!Hotel Management

6/10 Okay

Douglas

Travelled with family
Thin walls, you can hear everything and the slamming of doors starts at 6am. Lady was very rude that breakfast ends at 930 when it was 915. Overpriced for what you are getting.
Stayed 1 night in Dec 2023
Response from General Manager on 29 Dec 2023
Dear Douglas,While we always appreciate guest feedback, we are sorry you had a disappointing visit. To say we are surprised by your review is an understatement. This is not a typical response from our guests and we apologize for the issues and inconveniences you encountered. We will be sure to review each of your comments with our staff as we are always working to improve. It is our hope you will join us again so we have an opportunity to impress you further.Hotel Management

10/10 Excellent

Linnea

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel! Staff very friendly food was very good!
Stayed 1 night in Dec 2023
Response from General Manager on 29 Dec 2023
Dear Linnea,Thank you for choosing Holiday Inn Express Blowing Rock South! We're glad our friendly staff and tasty food impressed you, and we look forward to seeing you again soon.Hotel Management

8/10 Good

Axel

Stayed 3 nights in Dec 2023

6/10 Okay

Ignacio

Travelled with family
Disliked: Cleanliness
Stayed 1 night in Dec 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Francisco

Travelled with family
Location
Stayed 1 night in Dec 2023
Response from General Manager on 23 Dec 2023
Dear Francisco,Thank you for choosing Holiday Inn Express Blowing Rock South! We're glad our location worked well for your trip and that your overall stay was pleasant. Should you be in the area again, please come back to see us.Hotel Management

10/10 Excellent

Marcia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service and wonderful breakfast!
Stayed 1 night in Dec 2023
Response from General Manager on 23 Dec 2023
Dear Marcia,Thank you for your kind words! We're thrilled you enjoyed our great service and excellent breakfast during your visit. Your satisfaction is our priority, and we look forward to welcoming you back to Holiday Inn Express Blowing Rock South for another delightful experience.Hotel Management

10/10 Excellent

YULIA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

8/10 Good

Jennifer

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Juliann

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Delia E

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

4/10 Poor

GLENN

Travelled with family
Disliked: Staff & service, property conditions & facilities
Our room wasn't ready until 5:30pm. Staff were cleaning rooms until 10pm. Very noisy listening to the vacuuming and staff talking loudly in hallway. Check it time was 3pm. Everyone checking in were told their rooms were not ready also. This property is having major problems. Id recommend folks sty in Boone rather than Blocking Rocks.
Response from Allen E. - Assistant General Manger on 9 Feb 2024
Unfortunately, we had over 90 checkouts on the day of your arrival. I apologize for the delay in being able to get checked into your room. We now have a larger housekeeping staff and can get rooms done more efficiently.

4/10 Poor

Rachel

Stayed 1 night in Nov 2023

10/10 Excellent

Robert

Stayed 1 night in Nov 2023

10/10 Excellent

Ken

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very clean and staff very helpful
Stayed 1 night in Nov 2023
Response from General Manager on 5 Dec 2023
Dear Ken,Thank you for letting us know how much you enjoyed your visit to Holiday Inn Express Blowing Rock South. It is wonderful to see that you had pleasant interactions with our friendly staff and that you liked our clean accommodations. We look forward to welcoming you back when you are next in the area. Hotel Management

2/10 Terrible

Emily

Stayed 1 night in Nov 2023

8/10 Good

Tracy

Travelled with family
Liked: Cleanliness
Breakfast food was limited and usually cold.
Stayed 4 nights in Nov 2023
Response from General Manager on 29 Nov 2023
Dear Tracy,Thank you for taking the time to share your experience at Holiday Inn Express Blowing Rock South. We're disappointed to hear about your dissatisfaction with breakfast, and we will promptly address this with our team. Besides this matter, we hope your stay was enjoyable, and we are eager to provide a better experience during your next visit.Hotel Management

10/10 Excellent

Olivier, Coral gables

Stayed 1 night in Nov 2023

8/10 Good

Gerard

Stayed 2 nights in Nov 2023

10/10 Excellent

Scott

Stayed 1 night in Nov 2023

10/10 Excellent

Julia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice location, clean room, and overall experience is excellent.
Stayed 1 night in Nov 2023
Response from General Manager on 21 Nov 2023
Dear Julia,We were happy to provide you with clean, convenient accommodations, and we're glad you enjoyed your visit. The next time you're in town, please come see us again at Holiday Inn Express Blowing Rock South!Hotel Management

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
its a hidden gem in the mountains.. Everyone was so friendly.
Stayed 2 nights in Oct 2023
Response from General Manager on 17 Nov 2023
Dear David,Thank you so much for the high rating. We're so happy to hear that our friendly team members were the highlight of your stay and that you had a good experience overall. Please come back and join us again soon. Hotel Management

10/10 Excellent

Terese

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The staff were super friendly and accommodating
Stayed 1 night in Nov 2023
Response from General Manager on 16 Nov 2023
Dear Terese,Thank you for your five-star review. We're thrilled that our team elevated your stay by ensuring you felt welcome and cared for. We look forward to welcoming you back to Holiday Inn Express Blowing Rock South for another excellent experience!Hotel Management

10/10 Excellent

Sue

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property in good condition. Staff was very helpful. Breakfast buffet was great!
Stayed 2 nights in Nov 2023
Response from General Manager on 15 Nov 2023
Dear Sue,Thank you for sharing your comments! We are delighted to know that you enjoyed your visit and appreciated our friendly and helpful staff members, well-maintained accommodations, and delicious breakfast options. It was a pleasure serving you, and we hope to see you again soon!

4/10 Poor

Sharon

Disliked: Cleanliness
Stayed 2 nights in Nov 2023

10/10 Excellent

Bill

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Larissa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrific renovation. Room was clean and super comfortable and we loved having a small refrigerator and microwave. Breakfast was really good, with plenty of options for everyone. Outback Steakhouse and a Mexican restaurant are right next door or you can be in downtown Blowing rock within 2 minutes. We will be back.
Stayed 1 night in Nov 2023
Response from General Manager on 12 Nov 2023
Dear Larissa,Thank you for choosing to stay with us at Holiday Inn Express Blowing Rock South! We are happy to hear that you enjoyed our clean and comfortable accommodations, delicious breakfast options, and updated facilities. It was truly a pleasure hosting you, and we hope to see you again soon! Hotel Management

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everyone was so nice and the room was comfortable and clean. Breakfast was always hot and delicious. We will definitely stay again!
Stayed 2 nights in Oct 2023
Response from General Manager on 10 Nov 2023
Dear Angela,We're always delighted to hear that our guests have had such an enjoyable experience! It's especially great to know you appreciated our clean and comfortable accommodations and the friendly service our team provided, as well as the opportunity to try our delicious hot breakfast selection. On behalf of us all at Holiday Inn Express Blowing Rock South, thank you for sharing your positive review, and we look forward to your return!Hotel Management

10/10 Excellent

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean rooms and friendly staff. Good breakfast spread too
Stayed 2 nights in Nov 2023
Response from General Manager on 7 Nov 2023
Dear Thomas,It was a pleasure to host you during your recent visit! Our staff works hard to ensure we meet the needs of our guests. We're glad to hear our clean accommodations, delicious breakfast, and friendly staff provided you with the stay you expected. Your review is greatly appreciated, and we hope to get the chance to welcome you back on your next trip to the area!Hotel Management

10/10 Excellent

Deborah

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only issue was the TV didn’t work and there was no one there to fix it. Otherwise, staff was friendly and professional.
Stayed 1 night in Nov 2023
Response from General Manager on 4 Nov 2023
Dear Deborah,Thank you so much for taking the time to share your thoughts with us. We're delighted our team's warm hospitality left a memorable impression on you! Your feedback about the TV will be shared with maintenance to ensure any necessary adjustments or repairs are made promptly and to prevent an instance such as this from occurring in the future. It was a pleasure having you here, and we hope you return soon. Hotel Management

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Good location, friendly staff and a clean room.
Stayed 1 night in Nov 2023
Response from General Manager on 4 Nov 2023
Dear Andrew,Delivering friendly service and clean accommodations in a great location are our goals at Holiday Inn Express Blowing Rock South, so it's wonderful to hear this was your experience. Thank you for being our guest, and come back soon for another excellent stay. Hotel Management