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Reviews of Insel Hotel

4 out of 5
Insel Hotel
Theaterplatz 5-7, Bonn, NW

Reviews

8.8

Excellent

Rating 10 - Excellent. 89 out of 169 reviews" "
Rating 8 - Good. 58 out of 169 reviews" "
Rating 6 - Okay. 17 out of 169 reviews" "
Rating 4 - Poor. 5 out of 169 reviews" "
Rating 2 - Terrible. 0 out of 169 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Richard, Clearwater

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was delicious and the best we had while touring Central Europe. Since we started our vacation in this area, we guessed it would be hard to beat during the rest of our trip. We were right. This hotel has one of the best breakfasts. The hotel was very clean and our room was nice. The restaurants, etc. outside the hotel were okay, and the location is convenient to Bonn and Koblenz (where we went next).
Stayed 1 night in Oct 2023
Response from Nadine Samoilow on 23 Oct 2023
Dear Richard, thank you very much for your very good review and the time you took. We would be pleased to welcome you again. Best regards, Nadine Samoilow - Operations Manager

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice but the shower really let it down.
Overall, it's a nice hotel with modern rooms. It's clean and the breakfast was very nice. The location is good with plenty of shops and places to eat nearby. The only complaint is the shower which failed to hold a constant temperature throughout the stay. It does not have a thermostatic controller, which usually is not an issue, but in this instance it would swing from dangerously hot to freezing cold, possibly due to other guests using their showers. A good shower is a basic requirement and I feel the hotel has let itself down here by not putting in a good working shower as part of the renovation and upgrade.
Stayed 4 nights in Aug 2023
Response from Nadine Samoilow on 24 Aug 2023
Dear guest,thank you very much for your review by Expedia and the time you took. We hope you had a good journey home. Unfortunately we couldn't do anything about the shower problem ourselves and had to rely on the company, so the only option would have been to move to another room. However, this was out of the question for you, what we of course could understand. We are really very sorry that you were inconvenienced by this.We wish you all the best. Thank you for staying with us. Kind regards, Nadine Samoilow

10/10 Excellent

Sallam

Travelled with partner
Liked: Cleanliness, staff & service
I stayed for 15 days. I loved the area, lots of options for food, shopping, groceries, ice cream, walking distance to all bus routes, underground, and international trains. A beautiful park nearby, and lots of activities in the square by the hotel entrance at weekends. Highly recommended.
Stayed 19 nights in May 2023
Response from Nadine Samoilow on 12 Jul 2023
Dear Sallam, thank you very much for your wonderful review on Expedia. We would be very happy to welcome you again. Kind regards from Bonn, Nadine Samoilow

10/10 Excellent

Mounir

Stayed 2 nights in Sep 2022
Response from Nadine Samoilow on 13 Sept 2022
Lieber Mounir,herzlichen Dank für Ihre hervorragende Bewertung.Beste Grüße, Nadine Samoilow-Betriebsleiterin

8/10 Good

Mel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value
Very friendly and helpful. Will return again.
Stayed 2 nights in May 2022
Response from Nadine Samoilow on 19 May 2022
Dear Mel, thank you very much for your review. We are looking forward to welcome you again. Kind regards, Nadine Samoilow - Manager

4/10 Poor

SULTAN

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort
I live in a garden better than him
The elevator is broken, my father has bags, and I could not find anyone to help me, and the corridor is narrow .
Stayed 1 night in Feb 2022
Response from Nadine Samoilow on 27 Feb 2022
Dear Sultan, thank yiu very much for your review. I am very sorry that you had the problem with the bags. We are working at full speed to complete the work on the elevator. Our staff is available from 6:00 a.m. to 11:00 p.m. to help with bags and suitcases. I am sorry that you did not found anybody. We wish you all the best. Kind regards Nadine Samoilow

10/10 Excellent

Mohammad

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2022

10/10 Excellent

Rosanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2021
Response from Nadine Samoilow on 6 Feb 2022
Liebe Rosanna, DANKE für Ihre tolle Bewertung. Ich freue mich, dass Sie sich rundherum wohl gefühlt haben. Wir freuen uns auf einen nächsten Besuch. Beste Grüße Nadine Samoilow-Betriebsleiterin

10/10 Excellent

I

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect stay
Very cosy hôtel right in the pedestrian shopping area of Badgodesberg. Station 5 minutes away. Good breakfast and nice and friendly staff.
Stayed 3 nights in Nov 2021
Response from Nadine Samoilow on 24 Nov 2021
Dear guest, WOW thank you very much for your very good review. We would be pleased to welcome you again. Have a nice pre-Christmas season and stay healthy. Warm regards, Nadine Samoilow - Manager

10/10 Excellent

Orna

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is my favorite hotel in Bonn/Bad Godesberg
Stayed 3 nights in Jun 2021
Response from Nadine Samoilow on 29 Jun 2021
Dear Orna, wow thank you very much for you excellent review. We are looking forward to welcome you soon again. Kind regards, Nadine Samoilow -Manager

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019
Response from Nadine Samoilow on 29 Jan 2020
Dear Kathleen, WOW what a wonderful review. Thank you very much. We would like to welcome you again soon. Kind regards from Bad Godesberg. Nadine Samoilow - Manager

8/10 Good

Mohammed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from Nadine Kagerer on 14 Oct 2019
Dear Mohammed, thank you for this very good review.. We would like to welcome you as soon as possible. Kind regards from Bonn

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location, staff, services
Nice Hotel in the city center. The elevator and room size quite small.
Stayed 4 nights in Aug 2019
Response from Nadine Samoilow on 14 Oct 2019
Dear guest, thank you for this very good review. It would be nice to welcome you as soon as possible. With Kind regards Nadine Samoilow Manager

10/10 Excellent

Kurt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
High Praise
My family has stayed on and off at the Insel for over 40 years. It has upheld its standards for all those years. Would highly recommend for business or pleasure.
Stayed 1 night in May 2019
Response from Nadine Kagerer on 28 May 2019
Dear guest, WOW thank you for your wonderful review. We hope to welcome you again as soon as possible. With warm regards, nadine Kagerer - Assistant manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2019
Response from Nadine Kagerer on 14 Mar 2019
Dear guest, thank you so much for your excellent review ! We are very happy that you had such a good time and we are looking forward to welcoming you back here very soon again. Best regards, Nadine Kagerer - Assistant Manager

10/10 Excellent

Don

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, modern hotel. Right in the city center. Staff was excellent - went out of their way to make sure my stay was everything I needed it to be. Thanks Insel Hotel!!!
Stayed 5 nights in May 2018
Response from Nadine Kagerer on 7 Jul 2018
Dear Don, thank you for this wonderful review. We would like to welcome you as soon as possible. With best regards, Nadine Kagerer - Assistant Manager

8/10 Good

emmy

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Nice Little Hotel
The hotel was clean and well-situated, and the beds were comfortable, but our daughter was sleeping on the floor. As we brought a camping mattress pad with us, that was no problem, but it turned out that when we asked for an extra blanket the management wanted to charge us for an extra bed. We were able to convince him that we only needed an extra blanket, but the manager we dealt with was curt and rude, which left a bit of a bad taste in our mouths. Nonetheless, we enjoyed our stay and would recommend the hotel to friends.
Stayed 1 night in Oct 2017

10/10 Excellent

Rosie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2017

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This a great place to stay while in Bonn
This is a very decent hotel that is situated in a good location.
Stayed 3 nights in Jun 2017

6/10 Okay

Elisn1, Essex

Liked: Cleanliness
Disliked: Staff & service, room comfort
Hot rooms!
Returned to the Insel after a 30-year break to find it upgraded and modern. However, our double room was stifling; the only 'air conditioning' was a small fan which just pushed the hot air around. Also, the shower cubicle was the smallest ever.
Stayed 2 nights in May 2017

10/10 Excellent

Damian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Alistair

Liked: Staff & service
Very good for business people attending Kolnmesse but not wanting to pay Cologne prices. About 35 minutes by train to the venue. Very polite staff and a good breakfast.

8/10 Good

Stuart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideal for business stop
Night stop on business Good wifi, parking and close to local shops, breakfast was excellent Only down side was the thin summer duvet in January was rather cold

10/10 Excellent

Arthur, NAS, BAHAMAS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quaint hotel with excellent breakfast
I have stayed at the Insel a few timed and enjoy every moment of it

8/10 Good

Mohammed, Barbados

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended
I have stayed here three times when visiting Bonn for work. The first time I stayed almost 3 weeks, the second time about 1 1/2 weeks and the third time almost 3 weeks. The rooms are clean, small and basic. The breakfast is nice but not elaborate and eating the same thing morning after morning does become a chore. There is a severe shortage of irons/ironing boards so make sure to request one when checking in although this is no guarantee that one will be made available immediately. The staff for the most part are nice but I did encounter one very rude guy at reception and one rude housekeeping staff member. The latter I never saw again after my first trip. The former was still there on my third and I came very close to losing my temper with him. The location is convenient and I prefer it to Bonn because of the variety of foods- there is Turkish/Kurdish/Arabic among others to choose from.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Return to Bad Godesberg
I was pleasantly surprised with this hotel. The town of Bad Godesberg is a little sleepy now that all of the embassy folk seem to have relocated to Berlin (assume this happened many years ago but I haven't been back here in a while) but this hotel is very nice for this area. The staff were extremely nice and helpful.

8/10 Good

Mohammed, Barbados

Liked: Cleanliness, property conditions & facilities
Comfortable and adequate
Stayed here twice this year. About 18 nights in the first instance and about 9 in the second. Convenient, adequate, serves its purpose. Small room and bathroom but clean, tidy. Breakfast is a spread of breads, cheeses, meats, boiled eggs, pastries, fruit and cereals. The first time I stayed, I encountered a few rude employees who did not seem to think my need to iron my clothes before work was important but after complaining the matter was settled. This place is not luxurious but it suits its purpose if you are in Bonn for business and need a comfortable, clean place to stay. It is also conveniently located near a number of food places which serve a variety of dishes. This is crucial for someone like me who is not a fan of bland German food.

8/10 Good

luma , washington DC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Very pleasant , the staff the breakfast and the location ..it was affordable.
Response from Inselhotel on 7 Mar 2015
Thanks for your nice comment! Hope to welcome you again!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
2 nights in bad godesburg
simply put... everything you would expect out of a typical European hotel, simple clean. relative to an American like me, it was a bit on the smaller side.

4/10 Poor

My Name, Dublin, Ireland

Disliked: Room comfort
Made colleague pay for parking even though 'free'
I had a good stay. Pros: Nice clean room, free beer in room, free water in room, nice breakfast, friendly staff. Cons: Room too hot, light came into room via glass door in bathroom, small gym. Also my colleague had to pay for parking even though my booking said 'free parking' He is going to dispute it.

8/10 Good

Aboutwerat, Uk

Liked: Cleanliness, staff & service
The car park was under constrction the room was unexpectdly small and has no veiw howevere the hotel was clean and the staff are wellcoming and friendly

4/10 Poor

Rita, United Kingdom

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
We chose this hotel because it included car parking. However when we arrived the car park was out of use because it was being re-surfaced.We hadto park some distance away at a cost of 15euros per night. When we complained the staff just shrugged it off. Another problem was that we could hear the people in the next room including having a lengthy phone conversation at4.30am on our first night.

10/10 Excellent

Damian, Dorset, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient and good value
Great hotel, less than five minute walk from the U-Bahn, good quality rooms and friendly atmosphere. Free wifi and good breakfast with a supermarket nearby. Good value and being in the centre is near to restaurants and a McDonalds if you want a quick takeaway.

8/10 Good

Ann Bowles, DC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
business trip hotel
nice clean and good service hotel.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

Construction going on very noisy too early. Ability to locate hotel and parking very difficult and stressful. Not located in Bonn as advertised.

10/10 Excellent

Conway

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, comfortable room, excellent value for break
The room was small, tastefully decorated, and I was most impressed with the shower. After 6 hours of travel, the hot, heavy pressure of the shower was most welcome. Buffet breakfast the next morning: a wide assortment of quality choices, perhaps a bit overpriced for Bonn.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel in Bad Godesberg
Good location and good value hotel. No wifi but cheap wired access in room. Not far from ubahn, about 5 mins walk and good restaurants located nearby. A good hotel.

10/10 Excellent

Aaron, Rossland, BC, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place, nice rate, great location
Very nice hotel, in a great location. Close to the metro, close to parks, close to shopping/restaurants.

10/10 Excellent

Nick, Oslo, Norway

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
High standard outside central Bonn
I was disappointed when I realised I had managed to book a hotel outside of cental Bonn. But Bad Godesburg is a lovely area and as it turned out the very pleasant underground ride took us to where we needed to be in only 10 minutes. 16 minutes by underground to central Bonn and only EUR 17 by taxi the same distance. Hotel Insel is very well kept and extremely comfortable. Friendly staff and excellent breakfast in spacious breakfast room.

8/10 Good

Hannelore

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helle, freundliche Zimmer, das Bad etwas klein, aber ausreichend, Frühstück sehr gut, nettes und sehr aufmerksames Personal, Hotel ist weiterzuempfehlen
Stayed 2 nights in Mar 2024

6/10 Okay

RENE

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Nadine Samoilow on 25 Jan 2024
Lieber Gast, vielen Dank für Ihre Bewertung und die Zeit die Sie sich genommen haben.Mit besten Grüßen, Nadine Samoilow - Betriebsleiterin

8/10 Good

Torbjörn

Stayed 2 nights in Sep 2023
Response from Nadine Samoilow on 18 Sept 2023
Lieber Gast, vielen dank für Ihre Bewertung und die Zeit die Sie genommen haben. Wir würden uns freuen, Sie erneut bei uns begrüßen zu dürfen. Beste Grüße; Nadine Samoilow - Betriebsleiterin

10/10 Excellent

Jesper

Stayed 3 nights in Aug 2023
Response from Nadine Samoilow on 18 Sept 2023
Lieber Jesper, WOW -vielen dank für Ihre Bewertung und die Zeit die Sie genommen haben. Wir würden uns freuen, Sie erneut bei uns begrüßen zu dürfen. Beste Grüße; Nadine Samoilow - Betriebsleiterin

8/10 Good

Jan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Nadine Samoilow on 18 Sept 2023
Lieber Jan, vielen dank für Ihre Bewertung und die Zeit die Sie genommen haben. Wir würden uns freuen, Sie erneut bei uns begrüßen zu dürfen. Beste Grüße; Nadine Samoilow - Betriebsleiterin

6/10 Okay

Elin Loka

Stayed 1 night in Aug 2023
Response from Nadine Samoilow on 24 Aug 2023
Sehr geehrter Frau Loka,vielen dank für Ihre Bewertung und die zeit die Sie sich genommen haben.Beste GrüßeNadine SamoilowBetriebsleiterin

6/10 Okay

Ute

Betten waren nicht so toll....Frühstück war super
Stayed 1 night in Jul 2023
Response from Nadine Samoilow on 24 Aug 2023
Sehr geehrte Ute,vielen dank für Ihre Bewertung und die Zeit die Sie sich genommen haben. Teilen Sie uns gerne mit, was mit den Betten nicht in Ordnung war und in welchem Zimmer Sie gewohnt haben - nur so können wir uns verbessern. Beste GrüßeNadine SamoilowBetriebsleiterin

10/10 Excellent

Claus Ebert

Stayed 1 night in Jul 2023
Response from Nadine Samoilow on 24 Aug 2023
Lieber Claus,herzlichen Dank für Ihre exzellente Bewertung und die Zeit die Sie sich genommen haben.Kommen Sie uns gerne bald wieder besuchen.Beste GrüßeNadine SamoilowBetriebsleiterin