Standard Double or Twin Room | In-room safe, desk, free WiFi, bed sheets

Reviews of Hotel Palace

3 out of 5
Hotel Palace
Via Monte Grappa, 9/2, Bologna, BO

Reviews

7.0

Good

Rating 10 - Excellent. 141 out of 834 reviews" "
Rating 8 - Good. 321 out of 834 reviews" "
Rating 6 - Okay. 216 out of 834 reviews" "
Rating 4 - Poor. 98 out of 834 reviews" "
Rating 2 - Terrible. 58 out of 834 reviews" "

7.2/10

Cleanliness

7.6/10

Staff & service

6.4/10

Amenities

6.0/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jean

Liked: Cleanliness
Stayed 1 night in Apr 2023

4/10 Poor

George, Swadlincote

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The hallways had literal mould growing from the ceiling I have photographic evidence, the taps in our room had the chrome eroded off, the carpets looked awful and threadbare. More than 4 things were out of order including an elevator and vending machines. Staff gave us no information on arrival about breakfast, recommendations of restaurants, the sights of the city and we wasn't even told about the WIFI. Overall for a three star hotel we were disappointed we had just come from a 3 star hotel in Verona and they were miles better.
Stayed 1 night in Feb 2024

10/10 Excellent

Fiona

Stayed 1 night in Oct 2023

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was perfect for seeing, eating and drinking out on the city. Polite staff, clean rooms and a great location!
Stayed 1 night in Oct 2023

6/10 Okay

Todd

Liked: Cleanliness, staff & service
There is a rumbling. Maybe a subway or something? It was not ideal but I got over it and my stay as nice.
Stayed 1 night in Oct 2023

6/10 Okay

Alan

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

8/10 Good

David, Bath

Travelled with partner
Liked: Cleanliness, staff & service
We happened to stay when temperatures were around 30, so the lack of air-conditioning was a shame. Very helpful staff on reception desk - thank you.
Stayed 3 nights in Sep 2023

10/10 Excellent

Angela

Very very nice place. The staff are very friendly and good natured
Stayed 2 nights in Sep 2023

8/10 Good

leigh

Liked: Cleanliness, staff & service
Terrible water pressure and temperature in shower made washing in the hand basin necessary.
Stayed 2 nights in Sep 2023

2/10 Terrible

Anny

Travelled with family
Disliked: Amenities, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Lorna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel has charm and a unique feel. We had a very pleasant stay here. Staff were helpful and polite, room was clean and well presented and we had Aircon and an extra fan for temperature control. I would recommend this hotel because it's convenient, good value and it's like a piece of history in itself. Beautiful.

6/10 Okay

ljiljana

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The hotel is dated but charming. It's in an excellent location and we loved it.
Stayed 2 nights in Jul 2023

8/10 Good

Diana

Stayed 3 nights in Jul 2023

2/10 Terrible

Raewyn

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Temp was 39deg only limited rooms with aircon not advertised on Expedia, no available rooms with aircon, absolutely terrible 2 nights would never stay or recommend to anyone, breakfast was very limited. Reception not friendly at all
Stayed 2 nights in Jul 2023

8/10 Good

M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
Hotel is in great location for city centre and main sights. Rooms have air conditioning but lack a mini fridge.
Stayed 6 nights in Jun 2023

8/10 Good

Jim

Liked: Cleanliness, staff & service, room comfort
Fab location
Faded splendour fabulous building beautiful lounge areas, poor breakfast fantastic location staff were really helpful. Would stay again though just get brekkie outside
Stayed 1 night in Jun 2023

8/10 Good

Lyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rooms like these Not acceptable in 2023 STAY AWAY
Staff were friendly. However..they are not going to be able to save you from a stay at the WORST HOTEL I have ever stayed in.. The hotel was build a furnished in the early 1900’s and likely not last refurbished since 1960’s. The carpet had more infectious diseases than an STI clinic. The bathroom had a horrendous smell come through the pipes. A mix of poo, bacteria and hundreds of years of pipes never being cleaned. It was similar to a slaughter house smell. The rooms had NO AIR CON, each rooms door was like an entry to a wardrobe. The floors were so rotten they creaked all night (ghosts?).. The common areas resembled an old folks home and smelt like one too. The location was good if only to be able to sit in the nearby McDonald’s to use their aircon and get away from the damp and smell. I would advise staying away even if the value looks good it’s not worth it, this hotel may be less than €100 a night for a double room but I’ve had better value out of £10 a night hostels than this hotel. PLEASE STAY AWAY FOR YOUR OWN GOOD UNTIL THEY REFURBISH
Stayed 1 night in Jun 2023

10/10 Excellent

CYNTHIA

Travelled with family
Liked: Cleanliness, staff & service
nice-old hotel-great location \
Stayed 6 nights in Jun 2023

6/10 Okay

Montserrat

Travelled with partner
Disliked: Cleanliness
I read about the carpet being unclean and the property smelling bad but I thought it may be overblown. IT IS NOT. The carpet is pretty dirty and stained and the whole place smells odd. The room is OK, but with more carpet so overall there is a feeling of things being dirty. It is very well located, that’s why I took the chance but if you can find something else around the area and the price, definitely consider another hotel.

8/10 Good

Lyndsey

Travelled with family
Liked: Cleanliness, room comfort
Good value, GREAT location
This is an older hotel, which shows signs of age as is mentioned in other reviews, but it is reflected in the price. This is a good value option if you just want to be perfectly placed to explore central Bologna. Breakfast is basic and there was no fridge or kettle in my room, but realistically you're going to be out eating all day in this city.
Stayed 4 nights in May 2023

8/10 Good

Steven D

Stayed 2 nights in May 2023

8/10 Good

Eric

Liked: Cleanliness, staff & service
Lovely art deco hotel staff were good room ?
Stayed 1 night in May 2023

2/10 Terrible

Craig

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Very dated hotel, no tea/coffee or water in rooms. Windows single pane and in poor condition. Room Vibrates with outside noise. Impossible to sleep. At €140 a night expected better. Hotel would be 1-2 stars at best avoid
Stayed 2 nights in May 2023

4/10 Poor

S

Business traveller
Disliked: Property conditions & facilities, room comfort
Free cinema experiences
Ideally located and a passable breakfast but sadly that's where the good stuff stops. It's a lovely old hotel that desperately needs some TLC, well worn carpets at reception adn up the stairs didn't leave a great first impression although the staff were helpful and friendly. Our rooms were tiny and had paper thin room
Stayed 3 nights in May 2023

10/10 Excellent

Teri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2023

10/10 Excellent

Silvano

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2023

10/10 Excellent

Tori

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Historical building. Clean rooms. Warm and friendly staff.
Stayed 12 nights in Apr 2023

8/10 Good

John

Liked: Cleanliness, staff & service
Nice vintage experience, but the hotel is a bit shopworn. One elevator "temporarily" out of service. Walls transmit noise from adjacent room. Doors are thin and you hear all of the foot traffic in the hallway. But not a bad experience overall.
Stayed 4 nights in Apr 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location, Great Price
Very nice lobby. Almost seems like a luxury lobby. But all I care about are low price and no bugs; this hotel did not disappoint. Plus it's very close to the interesting sites in the historic center of Bologna. Only issue is the top floor rooms are an attic and can get very warm like a typical attic. For me that was a plus: I sleep best when I'm baked (as in hot, not high). They do have windows you can open to air them out for those that need a more normal temperature, so I'd not expect it to be a problem for most people.
Stayed 13 nights in Apr 2023

6/10 Okay

Pablo

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Old without basic amenities
Stayed 8 nights in Mar 2023

10/10 Excellent

Jesus Edmundo, El Paso

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A short walk away from the main attractions.
Stayed 3 nights in Mar 2023

8/10 Good

Annabel Lucy

Stayed 3 nights in Feb 2023

10/10 Excellent

Francesca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice breakfast, grand and spacious reception and lobby

6/10 Okay

ROSANNA, Alsemberg

Stayed 2 nights in Dec 2022

10/10 Excellent

Lynne

Liked: Cleanliness, staff & service, room comfort
Superb location
Location superb and staff friendly. A good breakfast over a generous period of 3 and half hours. Would definitely stay there again.
Stayed 2 nights in Nov 2022
Response from Hotel Palace Bologna on 1 Dec 2022
Thank you very much

2/10 Terrible

Jennifer

Disliked: Cleanliness, amenities, property conditions & facilities
Avoid. Our room was covered in ants.
Stayed 1 night in Oct 2022

10/10 Excellent

kamolchanok

Stayed 1 night in Oct 2022
Response from Hotel Palace on 3 Nov 2022
Thank you very much

8/10 Good

tim

Travelled with partner
Liked: Cleanliness, staff & service
We were there for only one night. It was fine. It is well-staffed; there is someone at the front desk 24 hours a day. The room was okay - nothing special. It's an old hotel. There is not much sound insulation - we had a partying crowd on our floor so lots of talking and laughing in the hal;way, sounded like they were in our room. But that's more specific to that night's guests I imagine.
Stayed 1 night in Oct 2022

6/10 Okay

Caihu

Stayed 1 night in Sep 2022

8/10 Good

Evangeline

Stayed 2 nights in Oct 2022

6/10 Okay

Kirsty

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The positive bits first: the location of the hotel is excellent - about 20 mins walk from the railway station and right in the centre of Bologna. Eating places and tourist attractions are on the doorstep. Staff are lovely and breakfast was fine. The building and its decor are terribly dated however. Furniture is very old and I found my mattress to be pretty lumpy and uncomfortable.
Stayed 2 nights in Sep 2022

8/10 Good

Magdalena

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Hotel w pięknym budynku, dobra lokalizacja. Hotel zniszczony, stare meble i łazienki. Brudne stare wykładziny i podłogi. Słabe śniadanie
Stayed 3 nights in Aug 2022
Response from Hotel Palace on 14 Oct 2022
Thank you very much

4/10 Poor

Muharrem, Hillsdale

Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Nice staff but such an old and comfortable hotel with very small old rooms, TV’s that don’t work etc. the remote of TV in my room didn’t even have batteries. Very bad quality hotel in a decent part of downtown.
Stayed 4 nights in Sep 2022

8/10 Good

VINCENT

Stayed 4 nights in Sep 2022
Response from Hotel Palace on 30 Sept 2022
Thank you very much

10/10 Excellent

Sheryl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff, good location, good value
The front desk is multi lingual and super helpful. Large rooms. Great sitting area. Good location, easy walk to everything you would need to see.
Stayed 1 night in Sep 2022
Response from Hotel Palace on 28 Sept 2022
Thank you very much.Hotel Palace Bologna

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
The room was in poor condition. No air conditioning, very run down. The photo of the lobby must be 30 years old. The people were very nice, it is just a run down old hotel
Stayed 1 night in Sep 2022

8/10 Good

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is very central but not on a main thoroughfare. Ideally placed for city sights and lots of cafes. Very helpful and friendly staff, and comfortable surroundings. Reasonable breakfast choice, although fresh fruit would have been welcome. Bedroom nice, but would have benefitted from air conditioning in the hot city summer. Would definitely stay here again.
Stayed 2 nights in Sep 2022
Response from Hotel Palace on 8 Sept 2022
thank you very much

10/10 Excellent

Federico

Stayed 1 night in Aug 2022
Response from Hotel Palace on 5 Sept 2022
Thank you very much.

6/10 Okay

John

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
This is an old property. The room door used an old fashioned medieval looking key and wouldn’t lock. If you are lucky to get a room with air conditioning it is an ancient unit that barely works at all. Good location, just prepare to sweat in summer
Stayed 1 night in Aug 2022
Response from Hotel Palace on 5 Sept 2022
Thank you very much.