Staircase

Reviews of Sofitel Bogota Victoria Regia

5 out of 5
Sofitel Bogota Victoria Regia
Carrera 13 No 85-80, Bogotá, Distrito Capital

Reviews

9.4

Exceptional

Rating 10 - Excellent. 526 out of 681 reviews" "
Rating 8 - Good. 96 out of 681 reviews" "
Rating 6 - Okay. 31 out of 681 reviews" "
Rating 4 - Poor. 16 out of 681 reviews" "
Rating 2 - Terrible. 12 out of 681 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

kathy-ann

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff! Great restaurant and location can’t be beat!
Stayed 2 nights in Jan 2024

10/10 Excellent

kathy-ann

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, great dining, lovely rooms
Stayed 3 nights in Jan 2024

6/10 Okay

Carolina

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Great and safe location! The breakfast buffet is nice. Rooms are decent in size and amenities are nice. The only problem is that the beds are extremely uncomfortable. Our bed was really stiff and poor quality. We left with back pain. The property is nice overall, but we would stay again just because of the bed.
Stayed 5 nights in Feb 2024

10/10 Excellent

Donato, montreal

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's an excellent hotel, great service, The people are very nice and helpful
Stayed 1 night in Mar 2024

10/10 Excellent

WERNER

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect
Stayed 2 nights in Feb 2024

10/10 Excellent

Gloria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My favorite part of my stay at the hotel was being greeted every morning at breakfast by the chef Nestor Maza and his staf who took the time to personaly greet us at the table. Several times chef Maza would bring us fruit or other foods for us to taste. Our experience at the hotel was like no other. I feel like we have definitely been spoiled. Everyone from our first day to our last day went above and beyond to make us comfortable and feel welcomed. Thank you to the crew of the Victoria Regia Sofitel Bogota.
Stayed 5 nights in Feb 2024

10/10 Excellent

MARIA

Travelled with partner
Liked: Amenities
Hotel bien ubicado, excelentes instalaciones, comida deliciosa y staff muy atento.
Stayed 2 nights in Feb 2024

10/10 Excellent

Pooya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

8/10 Good

raul

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel with great staff. The (24 hour) room service was not working for two straight days, though, but I am sure it is now fixed.
Stayed 3 nights in Feb 2024

10/10 Excellent

Dharsha

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location and everything you could need in the hotel
Stayed 1 night in Feb 2024

10/10 Excellent

Sydney

Stayed 6 nights in Jan 2024

10/10 Excellent

Mohammadreza, Thornhill

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Morris

Stayed 2 nights in Jan 2024

10/10 Excellent

kathy-ann

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room, great dining
Stayed 3 nights in Jan 2024

6/10 Okay

Mateo

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
TV did not worked first night Garage is a big problem. It took me more than 30 minutes to get out. There were two cars parked behind mine and the keys were not easily accessible Room super small Area is great
Stayed 2 nights in Jan 2024

10/10 Excellent

amanda

Stayed 4 nights in Dec 2023

10/10 Excellent

Sandip

Travelled with family
Liked: Amenities
Stayed 2 nights in Dec 2023

10/10 Excellent

Francisco, Southampton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

Felipe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023

10/10 Excellent

Fernando

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Dec 2023

10/10 Excellent

Shalini, Chaguanas

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location. Beautiful hotel. Staff was wonderful.
Stayed 2 nights in Oct 2023

10/10 Excellent

Shamik

Stayed 3 nights in Dec 2023

10/10 Excellent

Sabyasachi

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is extremely good, and the staff takes care of the guests very well. The manager is also onsite, and for a brief clarification required, she ensured that she understood the situation and made adjustments immediately. One feedback - the restaurant staff could be a bit more efficient and take better care of the guests. The prices for the breakfast items we ordered, seemed to be different from the menu shared with us and when we pointed it out to the restaurant, their only response was the prices have changed and the menu was not updated. This could have been handled better.
Stayed 4 nights in Nov 2023

10/10 Excellent

Igor

Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2023

10/10 Excellent

Valery

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel! The rooms are beautiful and the location is very convenient!
Stayed 1 night in Nov 2023

10/10 Excellent

George

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great upscale hotel in Zona T in Bogotá. Surrounded by great dining options, bars and shops. Walking distance (5mins) to the upscale Andino Mall which is the best mall in Bogotá. Clean hotel with great staff and good hotel transportation if desired. Excellent breakfast, one of the very best any hotel around the world can offer
Stayed 3 nights in Nov 2023

10/10 Excellent

Ozerk, New York

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, fantastic location, great staff and service
Stayed 1 night in Nov 2023

10/10 Excellent

Manuel

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is great, the only flaw is that the rooms facing the street don't have soundproof windows and the street and neighborhood are very lively at night. Sometimes we could even hear early morning the taxi drives talking.
Stayed 3 nights in Nov 2023

6/10 Okay

michael

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
There is no restaurant. The breakfast was terrible. The service for breakfast was bad.
Stayed 5 nights in Nov 2023

10/10 Excellent

Danilo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023

8/10 Good

JOAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Luis Fernando

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
La servilleta que nos llevaron en el desayuno estaba sucia con manchas de comida
Stayed 4 nights in Oct 2023

10/10 Excellent

Matthew

Stayed 3 nights in Oct 2023

6/10 Okay

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice but in a noisy area
This is a very nice hotel that is centrally located. The staff are very helpful and friendly. Unfortunately, the area is noisy at night and you can hear music from the bars close by. I could not sleep with the noise, which ruined the experience for me. I would not stay here again for that reason.
Stayed 2 nights in Oct 2023

10/10 Excellent

Luis Augusto

Stayed 3 nights in Oct 2023

10/10 Excellent

Godwin, Miami

Liked: Cleanliness, staff & service, property conditions & facilities
Great property, additional social space, better spa area and gym would be appreciated and make the property perfect
Stayed 2 nights in Oct 2023

10/10 Excellent

Jorge

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 3 nights in Oct 2023
Response from Ibeth Collantes on 10 Oct 2023
Monsieur Castellanos,Queremos expresar nuestro sincero agradecimiento por su calificación perfecta de 5/5 en nuestra encuesta, así como por mencionar nuestra excelente ubicación. Estamos encantados de que haya tenido una experiencia positiva durante su estancia con nosotros.Su opinión es muy valiosa para nosotros y nos motiva a seguir esforzándonos por ofrecer un servicio excepcional y una ubicación conveniente para nuestros huéspedes.Esperamos tener el honor de darle la bienvenida nuevamente en un futuro cercano. Atentamente,Ibeth Collantes Guest Relations

6/10 Okay

Alejandro

Business traveller
Liked: Staff & service, property conditions & facilities
Quiet in a safe central Bogota
Stayed 1 night in Oct 2023
Response from Ibeth Collantes on 10 Oct 2023
Bonjour Monsieur Lorca,Thank you for taking the time to share your feedback with us. We appreciate your comments about our quiet and safe central location in Bogota.While we are pleased to hear that you found our location favorable, we also take your rating of 60/100 on our service survey seriously. Your feedback is important to us as it helps us identify areas for improvement and enhance our guest experience.We value your patronage and hope to have the opportunity to serve you even better in the future. Please do not hesitate to reach out if you have any further comments or suggestions.Warm regards,Ibeth Collantes Guest Relations

10/10 Excellent

TEODORO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Ibeth Collantes on 10 Oct 2023
Bonjour Monsieur Rumbos,Agradecemos sinceramente su reseña perfecta de 10/10. Estamos encantados de que haya disfrutado de su estadía con nosotros. Esperamos darle la bienvenida nuevamente en el futuro.Atentamente,Ibeth Collantes Guest Relations

10/10 Excellent

ANTHONY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb
Superb. Sofitel has a staff and facility that both exemplify attention to detail and of honoring the needs of those they offer hospitality. Daniella, Sebastian, housecleaning crew, concierge team, and waiters at the hotel restaurant all worked in concert to offer a seamless experience of excellence in service. Thank you Sofitel crew.
Stayed 12 nights in Sep 2023
Response from Ibeth Collantes on 10 Oct 2023
Bonjour Monsieur Miller, Thank you for taking the time to share your superb experience at Sofitel Bogota Victoria Regia. We are truly delighted to hear about your exceptional stay with us.Our entire team, from Daniella and Sebastian to our housecleaning crew, and restaurant staff, strives tirelessly to provide unparalleled attention to detail and to meet the needs of our cherished guests. It's heartwarming to know that their efforts contributed to making your long stay excellent.Your kind words serve as a great source of motivation for all of us at Sofitel, and we are grateful for the opportunity to have had you as our guest. Providing you with the highest level of service is our utmost priority, and we are thrilled to have met your expectations.We look forward to the pleasure of hosting you again in the near future and providing you with another memorable stay. Once more, thank you for choosing Sofitel, and please do not hesitate to reach out if there is anything we can do to make your next visit even more exceptional.Warm regards,Ibeth CollantesGuest Relations

10/10 Excellent

Tye

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Above and beyond
I originally booked a 5 night stay. However, when I got to the hotel the first night they had overbooked and did not have a room for me. So, they booked another 5 star hotel for me down the road for one night and drove me there and went inside with me to make sure everything was good (they covered the additional cost). Ending up having to leave after 4 nights, but will definitely stay there anytime I come to Bogota. Worked with the concierge David to set up travel across the city and to and from the airport, he also gave me advice on how to conduct myself and safely navigate around the city. ALL of the staff at this hotel are top notch and clearly care about their guests.
Stayed 5 nights in Sep 2023
Response from Ibeth Collantes on 10 Oct 2023
Bonjour Monsieur VaughtWe sincerely appreciate your understanding and graciousness during the unexpected situation you encountered during your stay with us. Your feedback is invaluable to us, and we are committed to continuously improving our services.We regret any inconvenience caused by the overbooking issue on the first night of your reservation. We are also delighted to know that you had a positive experience during the remaining four nights of your stay and that you found our concierge, David, to be helpful in arranging your travel and providing valuable advice for exploring Bogota safely.Our entire staff takes great pride in delivering exceptional service, and your kind words reinforce our commitment to our guests. We look forward to the opportunity to welcome you back on your next visit to Bogota. Your loyalty means the world to us.Once again, thank you for your understanding, and we can't wait to host you again in the future.Warm regards,Ibeth CollantesGuest Relations

10/10 Excellent

Will

Stayed 2 nights in Sep 2023

10/10 Excellent

Lyan

Stayed 3 nights in Sep 2023
Response from Ibeth Collantes on 10 Oct 2023
Dear Lyan,Thank you for your perfect 5/5 rating for our hotel! We are delighted that you enjoyed your stay. Your feedback is a great motivation for us, and we look forward to welcoming you again soon.Sincerely,Ibeth Collantes Guest Relations

10/10 Excellent

francisco

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property, centrally located, food and service was great. Staff super attentive.
Stayed 3 nights in Sep 2023
Response from Ibeth Collantes on 12 Sept 2023
Dear Monsieur Francisco,Thank you so much for your wonderful feedback! We're thrilled to hear that you had a great experience at our centrally located property. It's fantastic to know that you enjoyed the food and service during your stay, and we're delighted that our staff was able to provide you with attentive and exceptional service.Your kind words are a great motivation for our team, and we genuinely appreciate your support. Should you ever plan another visit, we'll be eagerly awaiting the opportunity to welcome you back and provide you with another memorable stay.Once again, thank you for choosing us, and for taking the time to share your positive impressions.Warm regards,Ibeth CollantesGuest Relations

10/10 Excellent

Ruben, Calexico

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente ubicacion, zona segura y con buenos restaurantes cercanos. La gente del hotel es muy amable y pendientes de lo q uno necesite. Definitivamente volvere de nuevo a este hotel.
Stayed 3 nights in Aug 2023
Response from Ibeth Collantes on 31 Aug 2023
Estimado Ruben; Nos complace enormemente leer sus amables palabras sobre su reciente estancia en nuestro hotel. Es un honor saber que nuestra ubicación estratégica y el ambiente seguro y enriquecido por restaurantes de calidad fueron de su agrado.Nuestro equipo trabaja con pasión y dedicación para ofrecer un servicio impecable, y es reconfortante saber que hemos logrado cumplir con sus expectativas en cuanto a amabilidad y atención personalizada.Estamos entusiasmados con la idea de darle la bienvenida nuevamente en el futuro. Que su próxima visita sea tan memorable, si no más, que la anterior.Con mis más cordiales saludos,Ibeth Collantes Guest Relations

10/10 Excellent

George

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Upscale hotel in a beautiful area of Bogotá. Close to the exclusive Adino mall within walking distance. Next door to excellent restaurants and shopping. Clean, quiet with courteous English speaking staff. Comfortable and well-appointed bed. Exquisite breakfast.
Stayed 3 nights in Aug 2023
Response from Ibeth Collantes on 31 Aug 2023
Dear George,Thank you for taking the time to share your wonderful experience at our hotel. We are truly honored by your words and delighted to hear that our location, nestled in the beautiful heart of Bogotá and proximity to the Adino mall and surrounding eateries, added value to your stay.Our team takes immense pride in providing impeccable service, and it warms our hearts to hear that you found them courteous and proficient in English. Your comments on our meticulously maintained rooms and the comfort of our beds are much appreciated.It's the finer details, such as the exquisite breakfast you mentioned, that we believe elevate the guest experience, and we're elated that you enjoyed it.We anticipate the pleasure of welcoming you back soon, ensuring your next stay is as memorable, if not more, than the last.Warmest regards,Ibeth Collantes Guest Relations

10/10 Excellent

Clara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Aug 2023
Response from Ibeth Collantes on 12 Sept 2023
Dear Clara,I wanted to express my sincere gratitude for your recent 5/5 rating of our hotel. Your choice to stay with us and your positive feedback are highly appreciated.We're delighted to learn that you had a fantastic experience during your visit. Our team takes great pride in providing top-notch service and memorable stays for our guests, and your rating reaffirms our commitment.Should you ever wish to share more about what made your stay exceptional or if you have any suggestions, please feel free to reach out. Thank you again for choosing our hotel. Your feedback is invaluable!Warm regards,Ibeth Collantes Guest Relations

10/10 Excellent

Mercedes

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Ibeth Collantes on 12 Sept 2023
Dear Madame Boyd,I wanted to extend my heartfelt thanks for your recent 10/10 rating of our hotel. We greatly appreciate your choice to stay with us and your positive feedback.Knowing that you had such a wonderful experience is truly rewarding for our team. We look forward to serving you again in the future, and if you have any specific highlights or suggestions to share, please don't hesitate to reach out.Thank you once again for choosing us and for your generous rating, Mercedes. It means the world to us!Warm regards,Ibeth Collantes Guest Relations

10/10 Excellent

Donato, montreal

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very clean and comfortable
Stayed 6 nights in Jul 2023
Response from Ibeth Collantes on 14 Aug 2023
Monsieur Donato,Thank you for sharing your positive feedback about your recent stay with us. We are thrilled to hear that you found our accommodations both clean and comfortable. Our dedicated housekeeping team takes great pride in maintaining the highest standards of cleanliness and comfort for our guests.It was our pleasure to host you, and we hope to welcome you back soon. Should you need anything during your next visit or have any special requests, please don't hesitate to let us know.With warm regards, Ibeth Collantes Guest Relations

10/10 Excellent

Daniel, Celebration

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect from the moment we arrived. The staff was so friendly and helpful. We ate breakfast every morning in the hotel and it was fresh and delicious. The bed was so incredibly comfortable too!! If we ever come back to Bogota- this is where we will stay.
Stayed 3 nights in Jul 2023
Response from Ibeth Collantes on 14 Aug 2023
Dear Daniel,Thank you so much for your wonderful feedback. Your kind words regarding our friendly staff, fresh and delicious breakfast, and incredible comfort of the bed truly warm our hearts.It is our privilege to have been a part of your experience in Bogotá, and your intention to return fills us with joy. Whenever your travels bring you back to Bogotá, we will be eagerly waiting to welcome you with the same dedication to excellence. If there is anything we can do to make your next stay even more special, please don't hesitate to contact us.Thank you once again, and see you soon.Kind regards,Ibeth Collantes Guest Relations