Monsieur Castellanos,Queremos expresar nuestro sincero agradecimiento por su calificación perfecta de 5/5 en nuestra encuesta, así como por mencionar nuestra excelente ubicación. Estamos encantados de que haya tenido una experiencia positiva durante su estancia con nosotros.Su opinión es muy valiosa para nosotros y nos motiva a seguir esforzándonos por ofrecer un servicio excepcional y una ubicación conveniente para nuestros huéspedes.Esperamos tener el honor de darle la bienvenida nuevamente en un futuro cercano. Atentamente,Ibeth Collantes Guest Relations

Bonjour Monsieur Lorca,Thank you for taking the time to share your feedback with us. We appreciate your comments about our quiet and safe central location in Bogota.While we are pleased to hear that you found our location favorable, we also take your rating of 60/100 on our service survey seriously. Your feedback is important to us as it helps us identify areas for improvement and enhance our guest experience.We value your patronage and hope to have the opportunity to serve you even better in the future. Please do not hesitate to reach out if you have any further comments or suggestions.Warm regards,Ibeth Collantes Guest Relations

Bonjour Monsieur Rumbos,Agradecemos sinceramente su reseña perfecta de 10/10. Estamos encantados de que haya disfrutado de su estadía con nosotros. Esperamos darle la bienvenida nuevamente en el futuro.Atentamente,Ibeth Collantes Guest Relations

Bonjour Monsieur Miller, Thank you for taking the time to share your superb experience at Sofitel Bogota Victoria Regia. We are truly delighted to hear about your exceptional stay with us.Our entire team, from Daniella and Sebastian to our housecleaning crew, and restaurant staff, strives tirelessly to provide unparalleled attention to detail and to meet the needs of our cherished guests. It's heartwarming to know that their efforts contributed to making your long stay excellent.Your kind words serve as a great source of motivation for all of us at Sofitel, and we are grateful for the opportunity to have had you as our guest. Providing you with the highest level of service is our utmost priority, and we are thrilled to have met your expectations.We look forward to the pleasure of hosting you again in the near future and providing you with another memorable stay. Once more, thank you for choosing Sofitel, and please do not hesitate to reach out if there is anything we can do to make your next visit even more exceptional.Warm regards,Ibeth CollantesGuest Relations

Bonjour Monsieur VaughtWe sincerely appreciate your understanding and graciousness during the unexpected situation you encountered during your stay with us. Your feedback is invaluable to us, and we are committed to continuously improving our services.We regret any inconvenience caused by the overbooking issue on the first night of your reservation. We are also delighted to know that you had a positive experience during the remaining four nights of your stay and that you found our concierge, David, to be helpful in arranging your travel and providing valuable advice for exploring Bogota safely.Our entire staff takes great pride in delivering exceptional service, and your kind words reinforce our commitment to our guests. We look forward to the opportunity to welcome you back on your next visit to Bogota. Your loyalty means the world to us.Once again, thank you for your understanding, and we can't wait to host you again in the future.Warm regards,Ibeth CollantesGuest Relations