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Reviews of Casa Paulina

2.5 out of 5
Casa Paulina
Calle 63 No 17-18, Bogotá, Distrito Capital

Reviews

8.0

Very good

Rating 10 - Excellent. 48 out of 136 reviews" "
Rating 8 - Good. 58 out of 136 reviews" "
Rating 6 - Okay. 15 out of 136 reviews" "
Rating 4 - Poor. 6 out of 136 reviews" "
Rating 2 - Terrible. 9 out of 136 reviews" "

9.2/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

8.0/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

10/10 Excellent

John

Stayed 1 night in Jun 2023
Response from Admon on 30 Jun 2023
John Gracias por hospedarse con nosotros y esperamos su pronto regreso att admon

8/10 Good

Angel

Stayed 1 night in Jun 2023
Response from Admon on 28 Jun 2023
Ángel Gracias por hospedarse con nosotros y esperamos su pronto regreso att admon

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great place for the price. You can either stay in a hostel with a dormitory of 5 other guests or have a single room to yourself for the same price. The price for what you get can't be beat.
Stayed 1 night in Jun 2022
Response from admon on 25 Jun 2022
David Gracias por hospedarse con nosotros y esperamos su pronto regreso

2/10 Terrible

Marco

Liked: Staff & service
Bad service. Mattress with string outside. Tv without remote control, I had to change a bulb by myself
Stayed 9 nights in Feb 2022
Response from admon on 21 Mar 2022
Gracias por hospedarse con nosotros y respetamos sus comentarios pero no los compartimos att admon

4/10 Poor

Verified traveller

Stayed 3 nights in Nov 2020
Response from Gerente on 2 Dec 2020
Buenos días..nos gustaría saber su nombre y a qué se debió la calificación que nos dió, para así, poder corregir cualquier inconformidad

6/10 Okay

Dwale

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2018

6/10 Okay

kerry, Cancun

Liked: Cleanliness
Disliked: Room comfort
Bogota chapinero
Good price

8/10 Good

Niki, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay again
The hotel is a good budget option and good value for money. It's in a location which makes it easy to get to the transmilenio just a short walk up the road on Avenida Carretera 14, so you can get to La Candelaria, Monserrate or Portal Norte without too much difficulty. It's a direct line to direct line to Portal Norte & one change for the other two. I felt secure and the staff were very helpful eg with directions to the P500 direct airport bus just a short walk away when otherwise I would have got the transmilenio & had to walk further and change. My bed was lovely and hard and I got a good night's sleep. The hotel is fairly quiet.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short stay in Bogota
Casa Paulina has a friendly staff and clean rooms. The neighborhood seems a bit rugged in the immediate vicinity, but it's only a few blocks from the downtown business district.

10/10 Excellent

Heidi, Southern California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Helpful and kind staff + nice room
Location is not too far from tourist areas. Taxi ride was about $3 USD (8,000 Colombian pesos) to la candelaria area that is full of cathedrals, churches, museums, and the centro of bogotá. From el dorado airport taxi cab was 38,000 pesos ($13 USD, but I think I was overcharged). Hotel staff (Manuel??) was incredibly helpful, I was grateful for all the advice given and patience for my lack of colombian peso! Room had a funky chemical smell but I opened a window and that solved that problem. Plenty of hot water, large bed, closet and ample room since I was just 1 traveler.

8/10 Good

Roman, Raleigh, NC, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place, great service
My friend and I enjoyed our stay at Casa Paulina and I would return again for future visits. The staff are very nice, professional, and helpful to talk to. The rooms are clean and pleasant.

8/10 Good

Alan, near Dallas

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service and facilities for good price.
Nice, if small, room with small fridge. Had private bath with plenty of hot water. Very quiet room.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

William Wallace, USA

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel in a rough area
I only stayed one night here it was fairly close to the airport it seemed like 15min max with no traffic if your driver can find it. Ifound out the next day from my friends that it was a very rough place to stay and that I needed to go way North. Besides that the people were nice and room was ok. For the price ~$30 it's okay.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not a bad place to stay for a few nights
Not too expensive to stay each night, but overpriced minibar items.

10/10 Excellent

Mike, Atlanta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent budget hotel
The hotel was very clean and we'll run. My bed was very comfortable. Ithe hotel is also close to transportation. I would highly recommend.

10/10 Excellent

Samuel E., Boca Raton, Florida

Liked: Cleanliness, staff & service, property conditions & facilities
Good choice.
Casa Paulina is definitely a family atmosphere hotel, because of my profession I stay in hotels 3 and 4 nights a week around the world and none have had the family atmosphere of Casa Paulina. The area is located relatively close to the sites of any tourist interest, my partner and I were able to take a taxi every time without fear of breaking the bank and the neighborhood is relatively safe, of course with the caution that one must have in any big city in the world. As for the hotel itself, the place is immaculate, every day you see people cleaning and arranging every corner of the hotel, in the 6 nights we stayed, there was never a problem with that, the only issue was the bed, hard as a rock, I don't know if it is the norm in Colombia but the bed was too hard to rest, I think it was on the fifth night we were able to sleep due the accumulated fatigue. There is no air conditioning in the room but in March and April there was no need for it, For staff who work there, ALL without exception are friendly and with the desire to help the guest, Mrs. Doris is undoubtedly the force that keeps the hotel running, always friendly, talkative and willing to do what it takes to make guest to feel pleased, if ever my partner and I return to Bogota, Casa Paulina would be our first choice but we hope that by then they have changed the beds. For the traveler with a budget and willing to sacrifice luxuries for friendliness and a family atmosphere Casa Paulina is the place to stay.

10/10 Excellent

Neil, Liverpool, UK.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, secure, well located, and helpful staff
Casa Paulina is a very good choice for a stay in Chapinero district. I read a number of reviews before choosing it and judging by my stay they were quite correct. As a number of reviewers had pointed out ,from the outside the hotel does not look so attractive (partly because of the security bars all around), but on the inside it is very different. The main points are: 1)The hotel is kept spotlessly clean, not just the room and bathroom but all the communal areas too. 2) It is very secure, all guests are buzzed in and out of two separate doors in sequence and they have CCTV cameras in the communal areas. 3) The staff are very friendly and helpful, Dona Doris the manager is very efficient and organized my room request and taxi collection from the airport with no problems. Manuel the young guy who is often on front desk in the evening is also very helpful with tips on where to buy stuff, things to see, calling taxis for you etc. 4) I asked for a top floor room for a more quiet stay and I was not disturbed by traffic noise at all. The room I had was a good size, comfy bed, modern flatscreen cable tv, and the wifi signal was always strong in my room. The shower was good although you do sometimes have to let it run a few mins for the hot water to come through.

10/10 Excellent

Robinarabia, Bahrain

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best place I've stayed in Colombia
I am hoping that this review will encourage readers to stay at Casa Paulina. Why? Well, for the following reasons: 1. The Staff: They have been brilliant so far. They have accommodated me when I travelled to different parts of Colombia by allowing me to leave my baggage here. They are extremely nice and welcoming and have made every effort to make me feel at home. 2. The rooms: The rooms are very comfortable with hot water and comfortable clean beds ( not always guaranteed in Colombia). There is plenty of space and each has a mini fridge :) On every corridor there is a kitchen 3. Location: Casa Paulina is in Chapinero, smack centre half way between Downtown Candelaria and Uptown Zona Rosa. There are supermarkets and pubs a stone throw away. 4. Price: Best of all, it is reasonably priced and great value for money. Highly recommended.

8/10 Good

VA, USA

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Below average but very good service
I like the small hotel because it is low cost and clean. I just do not care for limited TV channels. I could only get one station in English which is CNN and lucky the room behind was not too noisy, only cracked ceiling and leaked toilet. The staff was helpful but spoke no English. I would stay there again..

8/10 Good

Virginia, Virginia

Liked: Cleanliness
not a 2.5 star hotel
I like the service of the staff but limited lobby space and the hotel provides extra small coffee cups and no computer for clients to use internet, no map and no tourist information. It is limited.

2/10 Terrible

Not Impressed, New York

Disliked: Staff & service, property conditions & facilities, room comfort
Noise, noise, noise.
The hotel is clean, but next to a busy road. You will hear LOUD traffic from morning until 3am. In the early morning the staff starts cleaning. You will hear them talking, listening to loud music, and not giving any concern for the people who might still be sleeping. It was a total nightmare. Yes, very clean, but who cares about clean when you cannot sleep.

10/10 Excellent

Adam, Miami, FL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent lodging value, clean, good services
Compared with most hotels in Bogota (or the world, for that matter), this property offers excellent lodging for a modest cost. The manager happily goes out of her way to help with any issues and always has a smile for guests. Cleanliness is obviously a major priority at this location, both in the room and around the hotel has a whole, with plenty of attention to detail. Rooms are quiet and comfortable, the cool Bogota nights are great for sleeping.

4/10 Poor

Gregory, Atlanta, USA

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Combination...
My experience is a combination of positive and negative things. The staff are nice, nice location, clean room. Negative: the room was too cold, no heater. No telephone in the room. MORE: MY CREDIT CARD AND DRIVER'S LICENSE WERE STOLEN.

6/10 Okay

Phil, Darwin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Location
Clean rooms and friendly staff with a good location. English can be a bit of a problem at times. Overall good value for money if you are on a budget

8/10 Good

Dave, Los Angeles

Liked: Cleanliness, property conditions & facilities, room comfort
Very functional, clean, convenient.
Very decent for the price paid, own bathroom, close to the bus, clean, and perfect for one night. They didn't speak much English but called someone to translate, that was great.

4/10 Poor

Ed Allen, South Dakota

Disliked: Room comfort
You get what you pay for.
Positives: the staff was helpful and friendly. Negatives: the room was extremely spartan and small, the window was opaque, so there was literally no view. The neighborhood is awful, noisy and polluted. And, come to find out, on checkout, they only take cash. Surprise! I would not stay here again.

10/10 Excellent

Hugo Rio, Argentina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay
The stay was pleasant and uneventful. Exceptional service by the entire staff. The only negative was the location. It is close to the metro bus system station, But the neighborhood is bit dodgy. Few homeless sleepers in the streets, Especially on weekends. But, I don't think they present any physical harm.

10/10 Excellent

Roger, Chadds Ford, PA, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Most helpful staff
Most helpful staff that I have ever seen in a hotel!

10/10 Excellent

Tonya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good quality for great price
Very friendly and helpful staff who gave advice on directions, tourist attractions, and public transportation. Expect to speak some Spanish, though. Rooms are very clean and of good condition, but request a quiet room away from the road if you want to sleep in. My friend and I felt comfortable walking the main streets in the neighborhood, day or night. Very close to a bank, cheap diners, and primary bus system (which takes you to Candelaria tourist area within 20 mins). In summary, it's a nice hotel in an ok area for a great price!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was great, confortable, clean, personnel very nice and open to help and make us feel good.

8/10 Good

Brad, SLC, UT

Liked: Cleanliness, staff & service, property conditions & facilities
Casa Paulina - 4-star service at 2-star price
My wife and I stayed in this hotel for three nights while visiting Bogota recently. My wife is Colombian and we used to live in Bogota and were visiting and didn't want to pay the big bucks for a 4-star hotel. This hotel is centrally located in between the city center and the affluent northern Bogota. It is only a couple of blocks from the Transmilenio bus transportation, making it convenient to get around. The room we first were assigned was on the street side and the traffic noise was loud, so we asked and were given another room in the back of the hotel, which was much quieter. Our favorite feature of the hotel was the abundant hot water showers and free coffee along with the friendly staff.

10/10 Excellent

Leonardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GREAT HOTEL
It´s a great hotel and the people there feel you like home.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value, friendly and helpful staff!
The staff in this small hotel went far out of their way to help us, treating us as though we were family. I don't know how we would have managed our stay in Bogota without their assistance after my wallet was pick pocketed downtown and I needed to cancel my credit cards. They even drove me to a bank to convert cash. The room was immaculately clean though somewhat small. Compared to other hotels in Bogota, Hotel Casa Paulina is a total bargain. There are some good restaurants within walking distance, and the Trans-Millennio transportation system is within a 2 or 3 block walk for access to downtown. There is a bank across the street that has an ATM. The neighborhood seems safe during the day.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is very good, with clean rooms and very friendly staff. The only con is that they do not accept credit card, but it was not a major problem because there's an ATM very close to the hotel. Apart from that, everything was great, and I would definitely stay there again. I must also comment about Jorge, the tourist guide that works with the hotel. I highly recommend his services for everyone who's willing to know more about Bogotá and its environs. You will not regret it :)

4/10 Poor

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Hotel Clean
Hotel was very clean- but upon check in they spoke no English - and only accepted local currency- no credit cards accepted- Hotel is in a very bad area of Bogota- and is not safe to leave hotel at nite.booked 2 room- one room had hot water the other did not. do you self a favor and pay the extra money-and stay at a different hotel-also hotel is going under renavation so very loud..

10/10 Excellent

steve, usa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
a couple of stays here.
this hotel is very clean, safe, and convenient. it is located near restaurants, the transmilenio, and grocery stores. the staff is very friendly and the prices are also excellent for this hotel. i highly recommend this hotel

8/10 Good

ROBERT, MONTREAL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GREAT HOTEL FOR THE PRICE
CLEAN , FRIENDLY HOTEL . I WOULD RECOMEND FOR SHORT STAY WHILE TRAVELING.

10/10 Excellent

Bonin, Repentigny,Qc

Liked: Cleanliness, staff & service, property conditions & facilities
very friendly staff,go out of their way to please customers, close to the Transmillenio

10/10 Excellent

Richard, Santo Domingo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A two stars hotel with a five star service
We just expend 5 days there and we are very pleased, impressed with the kind of services we got and kindness of Doris, Rosa Jorge tour-guide and all employees of the hotel. Hotel Paulina is not in one of the most nicer neighborhood /street of Bogota, but is centrally located and very safe . The location of the hotel is such as good, that you can walk to mall, restaurants, Transmilenio bar discotheque and many other placesThe room is small but cozy and extremely cleaned. The noise from the busy street did not bother us, we could have a nice sleep and get ready for the day. . If you are looking for affordable, nice, centric located, clean place to stay. Hotel Paulina is an excellent choice. .

8/10 Good

Gordon, Galashiels UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel casa paulina, Bogota
I stayed here for 3 nights. the staff are excellent and friendly,the transmilenio is 2 blocks away.My room was very clean and I would certainly come back here.

8/10 Good

Leah, El Cerrito, CA

Liked: Cleanliness, staff & service, property conditions & facilities
Recommend clean, friendly, and safe but no frills hotel
My family of four stayed at Casa Paulina for 3 nights. Staff was friendly, efficient, and welcoming, and the hotel is immaculate and felt very safe. Best rates I could find on the internet. Neighborhood is very conveniently located, especially for the price, but not great (didn't feel confident walking alone at night). Although each room has a TV, the rooms are quite small, there are no phones in room and no internet for guest use at the hotel (I used a phone/internet place two doors down the street), and room must be paid for in cash each day (or all nights in advance).

6/10 Okay

Aristides, Miami FL

Liked: Cleanliness
Disliked: Room comfort
Unusual restrictions
They do not allow guests in your room even for 15 minutes. They offer a "meeting place" in the reception (they call it TV room) but you cannot have a private conversation there. You are practically sitting next to the receptionist. Be sure not to take the rooms that face to the front street. The noise from the street is enormous. No air conditioner so you have to keep the window open while you in the room. Hot water only in the shower not in the sink so with the city temperature shaving and washing your face is pretty nasty.

8/10 Good

Eli, Sao Paulo, Brazil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Adequate, good for the price
Good for the price, clean, near food sites, markets and currency exchange (just walking). The staff is attentive. The only problem is that they don`t accept credit cards and even if reserved by expedia, you must pay in cash.

10/10 Excellent

Juan Pablo, Ecuador

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Hotel for Budget Travelers to Bogota
This is an excellent hotel if you travel on a budget and want to be in the center of everything. Walking distance to the "transmilenio" bus system and 5 minutes ride to Simon Bolivar Park. Looks like a family hotel. The staff is extremely friendly and will give you advice about what you need. For example, I wanted to visit Zipaquira Salt Catedral and the manager told me how to do paying 10% of what a commercial tour would charge. Again, excellent service and directions to travelers. Here is one tricky thing, that was the first time that happened to me after years of booking with Expedia. In this hotel, Expedia will guarantee your reservation but they wil not charge your credit card for the stay. Yo will have to pay for the stay at the hotel, in cash and in Colombian pesos. So, take that into account.

10/10 Excellent

Iris

Stayed 1 night in Mar 2024

2/10 Terrible

Lina

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from admon on 2 Dec 2023
Lina Sentimos que no pudiéramos cumplir sus expectativas. Nos hubiera gustado saber que le disgusto para poder corregirlo

10/10 Excellent

Yudy

Stayed 1 night in Mar 2023
Response from Admon on 20 Mar 2023
Yudy Gracias por hospedarse con nosotros y esperamos su pronto regreso att admon

2/10 Terrible

IVON ALEJANDRA

Travelled with group
Disliked: Staff & service, property conditions & facilities
Reservamos con una semana de viajar y el día del ingreso no pude llegar a tiempo y aunque llame a los teléfonos habilitados y enviados en la confirmación de la reserva no contestaron. Al llegar habían cancelado nuestras habitaciones sin avisarnos y tuvimos que buscar otro lugar a las 11 de la noche.
Stayed 2 nights in Mar 2023