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Reviews of Blu Inn Hotel

3.5 out of 5
Blu Inn Hotel
Avenida Cra 40 No 24 D-23, Bogotá, Distrito Capital

Reviews

7.4

Good

Rating 10 - Excellent. 38 out of 134 reviews" "
Rating 8 - Good. 46 out of 134 reviews" "
Rating 6 - Okay. 31 out of 134 reviews" "
Rating 4 - Poor. 9 out of 134 reviews" "
Rating 2 - Terrible. 10 out of 134 reviews" "

8.2/10

Cleanliness

7.8/10

Staff & service

5.4/10

Amenities

7.4/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

8/10 Good

Rafael ivan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022

4/10 Poor

juan, ozark

Stayed 1 night in Nov 2021

2/10 Terrible

Verified traveller

Stayed 4 nights in Mar 2020

10/10 Excellent

Verified traveller

Stayed 9 nights in Jul 2019

8/10 Good

Rafa, Tampa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff is great, always helpful. Place is clean and well located. Wish the beds were better.
Stayed 7 nights in May 2019
Response from Leidy Miranda on 16 May 2019
Good evening, dear customer. We appreciate the time we have taken in providing your rating and valuable opinion. We are happy to know that we had a great experience at our Blu Inn Hotel, and we look forward to a next visit.

2/10 Terrible

Carolina, Costa Rica

Disliked: Staff & service, property conditions & facilities
Bad hotel, bad service and attention Ratting 0
No have water for two days, one day no have cold water, the lighbulb of the bathromm was burn, I requested for 7 times to different people in the hotel, nothing happen, I left and the light bulb no change. No have hand towel, Somebody opened our door at 6 am without knock. the breakfast is very bad.
Stayed 5 nights in Jun 2018

2/10 Terrible

Jonathan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Incompetent hotel
Check in disaster - no room - walk to far from embassy hotel - hcom couldn’t get them to answer eventually found room when advised they will pay for transport and better hotel

10/10 Excellent

tony, San Juan Puerto Rico

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding customer service
Staff very responsible to expectations . Area extremely safely with police present.
Stayed 4 nights in Aug 2017
Response from Ecommerce Manager on 17 Oct 2017
Dear Guest Thank you for your comment, it is important to know that you had a good stay, we hope to be able to offer you your next trip to Bogota. Best regards Ecommerce Manager

6/10 Okay

Jorge

cheap hotel
cheap hotel
Stayed 9 nights in Jun 2017
Response from Tatiana Rios on 4 Jul 2017
Thank you for your rating

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Staff. Great breakfast. Clean and friendly.

10/10 Excellent

Chakorta, Minneapolis, MN USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice surprise :)
I read the reviews, and was not sure about staying at this hotel. It was a nice surprise to find out that the room was nice , comfortable and clean. The staff was very helpful and kind. I would stay there again.
Response from Tatiana Rios on 29 Nov 2016
Dear Guest It is gratifying to receive feedback like yours, this encourages us to continue working every day in the excellence of our services. We hope to have you with us at the next opportunity and exceed your expectations. Please consider the Hotel Blu Inn, your best option in Bogota. Best Regards Tatiana Rios Ecommerce Manager

4/10 Poor

Don Philip, US

Adequate business class hotel
Blu Inn is a serviceable hotel without many amenities. The airport shuttle does not exist, so do not both to ask. Even though the ad says it is available on request, I was not met at the airport at all and was told the morning of my trip to the airport to return they, they would not be able to provide it. Both times the requests were made in advance and confirmed. I would rather they told me up front they did not have a shuttle. The strange thing is, I saw the van at the hotel several different time. While I was there, they allowed a youth sports team and their sponsors to run wild in the hotel with shouting and random knocks on the door at any hour. I received little help from the hotel staff. The free breakfast is worth every penny you pay for it. Enough said. There is a good coffee house next door, Oma. Good coffee and pastries. When it came time to check out I was told I was being charged extra for a second key and they were not willing to provide a written description of services unless I paid the amount demanded. Not a style of business. I am used to. Overall, for the price, the room was clean and well maintained. They will call for a taxi on request. Otherwise minimal services. The price is fair. Be aware of what you will be getting in return for your money.
Response from Tatiana Rios on 30 Nov 2016
Dear Guest Thank you for your comment, we regret the inconvenience you had with our transport, we will know what happened and will take the necessary corrective measures, as this should not happen because the hotel does offer the transport services on request and we must comply with what we offer , We apologize again and hope that on your next visit we can recoup the hassle you had during your stay. Best Regards

10/10 Excellent

Lorin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient and clean hotel
Very convenient and felt safe
Response from General Manager on 30 Nov 2016
dear Guest Thank you for using our services. We highly appreciate your feedback, we are delighted to know you had a good stay at the Hotel Blu Inn hopefully be back to serve you in your next visit to Bogotá. Best Regards Tatiana Rios Ecommerce Manager

6/10 Okay

Rudy, Florida USA

Liked: Cleanliness, staff & service
Colferias
If you are going to Colferias is walking distance. Not far from airport either (15000 to20000 pesos)
Response from Tatiana Rios M on 26 Apr 2016
Dear Guest Thank you for choosing and leave their rating for the service it is very important to improve every day in all aspects. Cordially Tatiana Rios M ecommerce Manager

6/10 Okay

Juan Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Tatiana Rios on 4 Jun 2016
Señor Juan Carlos Gracias por su calificacion Saludos Tatiana Rios M Ecommerce Manager

8/10 Good

Shane, Layton UT

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place will stay again
Staff was great, very professional, nice breakfast included
Response from Tatiana Rios on 14 May 2016
Dear Mrs Shane Thank you for your comment, we are glad to know you had a good stay, we hope to treat you at your next visit Best Regards Tatiana Rios Matta Ecommerce Manager

2/10 Terrible

MQ, Austin

They did not have room ready
I was there for about 10 minutes, they transferred us to another hotel because "they had problems with the room."
Response from Tatiana Rios on 11 Mar 2016
We regret the problem we had with the room and was unable to enjoy our services, we apologize if we caused any injury on his journey. Cordially Tatiana Rios M Ecoomerce Manager

6/10 Okay

Klaus

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Room was a little smelly
The hotel is located very convenient for business trips in Bogota. My room was a bit smelly though, like humid. But I could not tell if all rooms are like this. Staff very friendly.
Response from Tatiana Rios on 19 Dec 2015
Dear guest Appreciate the time you have taken to comment on our hotel, this encourages us to continue working daily towards excellence. We look forward to you at the next opportunity, please consider theBlu Inn Hotel your best option.

4/10 Poor

Jay, Atlanta

Disliked: Cleanliness, staff & service, property conditions & facilities
Horrible Staff , and Old
Just getting in to the hotel from the airport with 3 bags the bellhop does not help you and just looks at you. Hotel is rather old inside with weird smelling carpet. I had the Balcony and was on the third floor and you can hear every car and horn. When leaving to do checkout they take too long and there is a very rude front desk person by the name of Ana Maria who has a very nasty and terrible attitude. I definitely will never stay here again and dont recommend it to anyone. For similar price plenty of othe hotels nearby in the Colferias and US embassy area.
Response from Tatiana Rios M on 16 Oct 2015
We appreciate your comment, it helps us improve and implement actions with all our equipment. Our quality policy encourages us to continuous improvement by this we ensure that immediate corrective measures are taken in order to achieve excellence in all our services. We hope to have the opportunit

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Clean and updated hotel in Bogota
Hotel is clean with updated rooms and free WiFi and breakfast. Transportation to the airport is provided for a reasonable fee. Located close to the University. Location is not close to any restaurants or shopping centers. However, taxi rides are inexpensive and a short taxi ride takes you to a major shopping center. The transmillenium bus route is within 5-10 min walking distance.
Response from Tatiana Rios Matta on 16 Oct 2015
Dear Guest Thank you for using our services. We highly appreciate your feedback, we are delighted to know you had a good stay at the Blu inn Hotel hopefully be back to serve you in your next visit to Bogota.

2/10 Terrible

regular busines

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I will be calling Expedia Monday to Complain -
This hotel and therefore my reservation ( which you had confirmed ) did not exist - the hotel had changed name 2 months prior. They had no room but got me a reservation at a terrible hotel (same rate) You will have to Do Something to convince me to use your service again - arriving in a foreign land with no reservation can be dangerous as well as annoying
Response from Tatiana Rios on 14 Mar 2016
We regret the confusion, the hotel management change soon after your reservation, we have overcome these drawbacks hope to prove Cordially Tatiana Rios Ecommerce Mamanger

6/10 Okay

AM, México

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Ok, but....
It was not the hotel´s fault but I had a room facing the Esperanza Avenue and it was so noisy that I never did get a good night´s sleep. I enjoyed having a balcony though with beautiful views and the location was perfect for my business trip to Corferias Convention Centre. The ladies attending the breakfast were very kind and attentive.
Response from Tatiana Rios on 14 Mar 2016
Thanks for your comments

8/10 Good

Edward, Monterrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Clean Hotel
First time in Bogota, business. This Hotel is very convenient if you have a Show at the Corferias, it is a walking distance from the Expo buildings.
Response from Tatiana Rios on 14 Mar 2016
Thank you for your comment

6/10 Okay

Mat

quaint, a half-hearted attempt to modernity
I liked the service, and accomodations were 2.5 stars honestly. I hated not having my own iron in my room... that meant I had to send my clothing out for ironing.... The breakfast was the same every day, but was good.
Response from Tatiana Rios on 14 May 2016
Thank you for your comment

2/10 Terrible

Pedro

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
A la hora del check in la señorita que nos atendió no lo hizo de buena manera, nos enviaron a otro hotel, al llegar a la habitación no habian toallas, las almohadas percudidas, y no habia agua caliente en la ducha, y era un problema de todo el hotel. Mucho por que mejorar
Stayed 1 night in Sep 2022

8/10 Good

ENRIQUE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bueno
Bien.. Lo malo es que no había agua caliente
Stayed 3 nights in Mar 2020

6/10 Okay

Verified traveller

Liked: Staff & service
Él personal, empleados amables, son ate tons y dispuestos a ayudar cuando se les solicita cual quiera ayuda
Stayed 8 nights in May 2019
Response from Leidy Miranda on 18 May 2019
Buena tarde, querida cliente. Agradecemos el tiempo que hemos tomado en brindado en su calificación y valiosa opinión. Nos alegra saber que tuvimos una gran experiencia en nuestro Blu Inn Hotel, y esperamos en una próxima visita.

8/10 Good

Gonzalo

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2019
Response from Fany Mora on 6 Mar 2019
Buen dia, Sr Gonzalo Espero tenga un excelente dia, No alegra que haya disfrutado de su estadía con nosotros, de antemano agradecemos el tiempo que se ha tomado para calificarnos.

2/10 Terrible

marco antonio

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Es desastroso, no,lo recomiendo a nade, tenebroso es el término que mejor califica el trato de su personal.
Stayed 1 night in Nov 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gg
Ss
Stayed 1 night in Aug 2018

6/10 Okay

Aquiles, Miami FL USA

Liked: Staff & service
Disliked: Cleanliness
Aceptable; no tan malo ni tan buenisimo.
Stayed 2 nights in Jun 2018

6/10 Okay

luis fernando

Liked: Cleanliness, room comfort
Stayed 2 nights in Jun 2018

10/10 Excellent

DIANA C

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jun 2018

6/10 Okay

Verified traveller

Disliked: Cleanliness, room comfort
No cambian las sabanas no hacen bien el aseo
Fui por tres noches y Nunca cambiaron las sabanas la jefe de limpiezas no hace bien su rrabajo el baño lo encontré con excremento y el servicio de restaurante es pésimo y atienden como si te estuvieran haciendo un favor .las llaves no funcionan pedi servicio a cuarto y no me enviaron a nadie solo las personas de recepción son amables los demás deberían renunciar
Stayed 3 nights in Apr 2018

4/10 Poor

Alejandro

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Me cobraron el IVA cuando se supone que ya había sido cancelado desde la reserva, manifestaron siempre que ellos hacían así las reservas por la App, sin embargo, en la App indican que estos valores ya están incluidos en el valor total que uno cancela.

8/10 Good

Viktor, Gießen

Gutes Hotel zentral gelegen
Das Hotel ist alles in allem einen Aufenthalt wert. Es ist zentral gelegen und man erreicht in nur wenigen Minuten zu Fuß Supermärkte und Restaurants und in ca. 30 Minuten zu Fuß das Einkaufszentrum Calima welches wirklich keine Wünsche offen lässt. Ein Manko ist, dass die Hotelmitarbeiter nur sehr schlecht Englisch sprechen, was in Bogota im Allgemeinen der Fall ist. Man trifft nur wenige Menschen mit denen man sich gut auf Englisch unterhalten kann. Hier sind Spanischkenntnisse von Vorteil. Das Hotel an sich ist ordentlich gehalten und das Essen ist ebenfalls gut. Die Zimmer sind in einem guten Zustand und man hat durchgehend WLAN. Also kann man guten Gewissens das Hotel weiterempfehlen.
Stayed 4 nights in Jan 2018
Response from ecommerce manager on 28 Jan 2018
Dear Guest Thanks for your comment, this makes us grow every day and improve our services, we will take into account your suggestion regarding the language of the receptionists, corrective actions will be taken, we hope we can assist you in your next trip to Bogotá. Best Regards Tatiana Rios ecommerce manager

8/10 Good

Bruno

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2017
Response from Tatiana Rios on 20 Dec 2017
Gracias por su calificacion

10/10 Excellent

Cristian Yarisse

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Personal agradable y hotel comodo
En general la experiencia fue buena, la atención al detalle por parte del personal y su colaboración cuando es necesaria es agradable. Gran esmero por prestar un excelente servicio.
Stayed 2 nights in Nov 2017
Response from Tatiana Rios on 22 Nov 2017
Apreciado Huesped Gracias por su calificacion,es importante para nosotros saber que tuvo una buena estadia,esperamos poder atenderlo en su proximo viaje a Bogotá. Cordialmente Tatiana Rio Ecommerce Manager

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Nov 2017
Response from Tatiana Rios on 8 Nov 2017
Gracias por su califcacion,esperamos poder atyenderlo de nuevo.

2/10 Terrible

Lola, USA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The most things were very bad
The worst hotel I stayed at. The staff barely said hi. Every morning the cleaning staff knocked on the door very early. One day they open the door and lighted the room at 06:00?? So bad service and the breakfast were not good.
Stayed 7 nights in Sep 2017
Response from Ecommerce manager on 17 Oct 2017
Dear Guest We regret all your inconfirmades, we will review one by one all the shortcomings we had during your stay and we assure you that correctives will be taken so that these situations do not happen again. Best Regards Ecommerce manager

8/10 Good

Jaqueline Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
En general buena.lo único fue que se fue varias veces la luz
Stayed 4 nights in Aug 2017
Response from Tatiana Rios on 14 Aug 2017
Gracias por su califcacion el problema que tuvimos con la lUz fue en la zona,lamentablemente se nos salio de las manos,pero le aseguramos que normalmente estas situcaciones no se presenta,esperamos poder volver a atenderla. Cordialmente Tatiana Rios ecommerce manager

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
mi estadia en el hotel
se encuentra en una zona muy ruidoza lo cual lo hace no apto para personas que desen descansar, por otra parte la habitacion triple es demasiado pequeña y trealmente incomoda. la atención del personal de front desk deja mucho que desear ya que ni siquiera contestan los buenos dias
Stayed 3 nights in Jul 2017
Response from ecommerce manager on 17 Aug 2017
Apreciado Huesped Agradecemos su comentario,esto nos ayuda a mejorar cada dia en nuestros servicios,lamentamos mucho todos los inconvenientes que tuvo durante su estadia,le aseguramos que se tomaron los correctivos necesarios para que situaciones como estas no vuelvan a ocurrir,Pedimos disculpas. Cordialmente Tatiana Rios Ecommerce Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Tatiana Rios on 15 Aug 2017
Gracias por su calificacion

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
bien
además de una reparaciones que hacían, todo bien, excepto el restaurante
Stayed 4 nights in Jun 2017
Response from Ecommerce Manager on 7 Jul 2017
Apreciado Huesped Agradecemos el dejarnos su comentario,es importante saber la expereciena de nuesteos huespedes,para poder dar solucion a tiempo a las falencia que nos comentan,esperamos tenerlo con nosotros en su proxima visita.

10/10 Excellent

Mariana A.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2017
Response from Tatiana Rios on 4 Jul 2017
Apreciada Señora Mariana Gracias por su calificacion,esperamos atenderla en su proximo viaje a Bogotá. Cordialmente. Ecommerce Manager

10/10 Excellent

LEONIDAS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy bien
Ok
Stayed 1 night in Jun 2017
Response from Tatiana Rios on 4 Jul 2017
Apreciado Señor Leonidas Gracias por elegirnos y por su calificacion,esperamos ser siempre su mejor opcion. Cordialmente Tatiana Rios Ecommerce Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
VOlveria
Me gusto mucho
Stayed 1 night in Apr 2017
Response from Tatiana Rios on 4 Jul 2017
Apreciado Huesped Gracias por tomarse el tiempo para califcarnos,esperamos atederlos en su proximo viaje a Bogotá. Cordialmente Tatiana Rios Ecommerce Manager

8/10 Good

JUAN ALBERTO

Liked: Cleanliness, staff & service, room comfort
me cambiaron de hotel cuando llegue tenian problemas con la habitacion
Stayed 2 nights in Jun 2017
Response from Tatiana Rios on 4 Jul 2017
Apreciado Señor Juan Alberto Lamentamos los inconvenientes que tuvimos con su reserva,peimos disculpas,sin embargo agradecemos por su calificacion,y esperamos que en su proximo viaje pueda disfrutar de nuestros servicios. Cordialmente Ecommerce Manager

10/10 Excellent

VICTOR JULIO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2017
Response from Tatiana Rios on 4 Jul 2017
Apreciado Señor Victor Gracias por su califcacion,nos cimplace saber que tuvo una buena estadia,esperamos atderlo nuevamente. Cordialmente Ecommerce manager

2/10 Terrible

JONATHAN

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No, fue lo que compre
No me dieron habitacion en el hotel blue inn, me trasladaron a otro hotel mas economico, la habitacion mas pequeña y camas demaciado pequeñas para 2 personas adultas, realmente fue una experiencia muy incomoda
Stayed 1 night in Jun 2017
Response from Tatiana Rios on 4 Jul 2017
Apreciado Señor Jonathan Agradecemos que dejara su comentario,lamentamos lo sucedido con su reserva,aunque el hotel al que se traslado es de nuestra misma cadena entendemos su indisposicion,pedimos disculpas y le aseguramos que situaciones como estas no se volveran a presentar. Cordialmente ecommerce Manager