Exterior

Reviews of ASTON Bogor Hotel and Resort

4 out of 5
ASTON Bogor Hotel and Resort
The Jungle - Bogor Nirwana Residence, Jl. Dreded Pahlawan, Bogor, West Java

Reviews

8.4

Very good

Rating 10 - Excellent. 41 out of 107 reviews" "
Rating 8 - Good. 45 out of 107 reviews" "
Rating 6 - Okay. 17 out of 107 reviews" "
Rating 4 - Poor. 3 out of 107 reviews" "
Rating 2 - Terrible. 1 out of 107 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Reza

Liked: Staff & service, amenities, property conditions & facilities
The staffs are so friendly and helpful. There are a lot of activities that you can do with your children around property
Stayed 2 nights in May 2022

8/10 Good

Rahmat

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a pleasant stay in Aston Bogor Nice location, friendly staff
Stayed 1 night in Nov 2019

10/10 Excellent

andre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall good
Tempatnya enak... bersih... dan nyaman. Anak2 senang bermain di playground dan kolam berenangnya bersih
Stayed 2 nights in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2019
Response from M. Darto, CHA on 13 Feb 2019
Dear Guest, Thank you for staying with us. Your high rank are really appreciated. See you on your next visit! Sincerely,

8/10 Good

maria

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jan 2019
Response from M. Darto, CHA on 16 Jan 2019
Dear maria, Thank you for sharing your review. I am delighted to know that our overall facilities and service has made a lasting impression on you. It is an honor to be of service to you and we look forward to welcoming you back in the future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room is clean but no mirror in the the twin bed bedroom.
Stayed 2 nights in Dec 2018
Response from M. Darto, CHA on 16 Jan 2019
Dear Valuable Guest, Delighted that you enjoyed so much and appreciate your detailed review. We hope to see you when next in Bogor for another exceptional experience.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We love the hotel specially breakfast buffet and dinner buffet.it was delicious
Stayed 2 nights in Dec 2018
Response from M. Darto, CHA on 26 Dec 2018
Dear Valuable Guest, Thank you for sharing amazing review on your stay experience at Aston Bogor Hotel & Resort. It is really pleasing and motivating for us to receive such compliment from our valued guests and we are glad to know in overall you were satisfied. We sincerely hope to have the pleasure of welcoming you back soon in the near future! Regards,

10/10 Excellent

Candra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2018
Response from M. Darto, CHA on 26 Dec 2018
Dear Candra, Thank you for your kind review and feedback. We are in delight to learn that what we offered has exceeded your expectation and we appreciate your highlights regarding our facilities. We look forward to welcoming you back to our hotel on your next visit to Bogor. Best regards,

8/10 Good

Low

Liked: Cleanliness, staff & service, property conditions & facilities
Good for family, good buffet breakfast, nearby entertainment.
Stayed 2 nights in Jul 2018
Response from M. Darto, CHA on 7 Aug 2018
Dear Low, Delighted that you enjoyed so much and appreciate your detailed review. We hope to see you when next in Bogor for another exceptional experience.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, great hospitality, good location
Aston Bogor is located near to Jungle Waterpark and De Voyage. It's perfect for a family trip. With its busy condition with full occupancy during the Eid long holiday (peak season) all staffs was still serving the guests with their excellent hospitality. The facility inside the hotels are also in good maintenance and great for a family vacation. We rent 2 condotels; 1 with its 2 bedrooms, and 1 with 1 bedroom.
Stayed 2 nights in Jun 2018
Response from M. Darto, CHA on 22 Jun 2018
Dear Valued Guest, We are truly delighted to have had the opportunity to host you this past week, and thrilled that you have found your stay to be beyond your expectations. We look forward to the opportunity of welcoming you back again soon! Best regards,

10/10 Excellent

halley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Big area and match for.family holiday
Stayed 1 night in Jun 2018
Response from M. Darto, CHA on 21 Jun 2018
Dear halley, Thank you for choosing to stay at Aston Bogor Hotel & Resort. We appreciate the time you spent to share your thoughts with us. Look forward to having you and family back with us again soon. Regards,

8/10 Good

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018
Response from M. Darto, CHA on 7 Jun 2018
Dear Anthony, Delighted you took the time to rank us! Look forward to welcoming you back soon, on your next visit to Bogor. Best regards,

10/10 Excellent

Sri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing place
it is very good for a family gathering, get fun activities such as swimming, jogging, cycling, and board games.....
Stayed 1 night in Dec 2017
Response from M. Darto, CHA on 7 Jun 2018
Dear Sri, Delighted you took the time to share your positive recent experience with us! Look forward to welcoming you back soon, on your next visit to Bogor.

8/10 Good

Lily

Liked: Cleanliness, property conditions & facilities, room comfort
Family hotel
Location Near the Jungle water park, and many foodstreet stall near the hotel. The facilities is good, but for the restaurant menu is no special taste. There is a bicycle rental that you can see around the area. The pool is good, there are 3 pools and one of them for kids, near the pool you can find also gym and kids club. The hotel is good for family.
Stayed 1 night in Dec 2017

6/10 Okay

Tri Arfan

Liked: Staff & service, property conditions & facilities, room comfort
Our 2 nights stay in a 2 bedrooms condo would be 7 out of 10 score. Located in well preserved environment with hilly contour and a river split the hotel. Trees are everywhere make a nice scenery and generate fresh air. Pool was good and clean, children were very happy. Hospitality was great, crew are helpful, in room dining was very quick serve. Unfortunately our condo unit was not so clean especially its bathroom and at our 2nd night in hotel we experience power down only in our room, thanks to experience staff it recover quickly. Minus score is central controlled AC, there is no separate controller for each room and make it difficult to get ideal temperature. Other is due to large area and only 1 accessible lobby for all tower it is not friendly for elderly or pregnant lady. You should request nearest tower for them. Pay attention for traffic jam to get in/out the hotel, avoid busy hour, always check google maps. Fyi, we stay on low occupancy period (weekday).
Stayed 2 nights in Sep 2017

8/10 Good

keanu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good
nice
Stayed 1 night in Jun 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
a family oriented hotel with promising prospects.
it's a decent hotel with sufficient amenities for families and kids. Didn't find too many surprises, not that it's a bad thing.
Stayed 1 night in Jun 2017

6/10 Okay

Rozz, Singapore

Liked: Staff & service
Hotel good for relaxing.
Nice friendly staff. Hotel is nice and good for relaxing. Very far from town. No nearby shopping place. Not very convenient to travel and shop.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great for family holiday
my kids like it
Response from General Manager on 9 Jan 2017
Dear traveller, We are delighted you have enjoyed your recent stay so greatly. Thank you for having taken the time to share your experience with us and others. Look forward to having you back with us in the near future. Best, Darto

6/10 Okay

Verified traveller

Liked: Property conditions & facilities
Location
The 2 bedroom condotel located in tower 3. It was too far from the reception so expect a bit of long walk.
Response from General Manager on 9 Jan 2017
Dear traveller, We are truly delighted to be receiving your positive comment on your recent stay with us. We are glad you enjoyed our spacious rooms We look forward to having you back again in the near future. Regards, Darto

6/10 Okay

Kevin

3 Nights in Bogor
Bogor is a small city outside Jakarta. my visit there was solely for visiting relatives and family members whom I havent seen for years. The experience was rather average considering Aston Bogor being a 4 Star. Wifi was poor and I did some laundry, they put some much fragrant softner that I had to wash it again when I reach Balikpapan. Breakfast was good with a wide selection of choices. noise reduction in rooms are a little poor. would I come back for Aston Bogor? ... hard to say at this moment. maybe next year theres a new hotel?
Response from General Manager on 15 Dec 2016
Dear Valued Guests, I would like to sincerely thank you for your visit to Aston Bogor Hotel & Resort and I am truly delighted that the entire had a wonderful time. Thank you again for sharing all your positive observations which is of greatest motivation to all of our colleagues. We look forward to welcoming you back soon. Kindest Regards, Ranky

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on 15 Dec 2016
Dear Valuable Guest, Warmest greeting from Aston Bogor Hotel & Resort, Thank you very much for taking the time your recent stay with us. We look forward to welcoming you back again soon. Regards, Darto

10/10 Excellent

Manny, Riyadh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Resort
This Resort was great for family its location next to Jungle water park was good choice for us. Food was not good they can make it better.
Response from General Manager on 15 Dec 2016
Dear Valuable Guest, First of all, thank you for choosing Aston Bogor Hotel & Resort. The review that you have written about your personal experience with us was a pleasant read. It is our responsibility to ensure all the guests are satisfied with the facilities and services that we have to offer. In saying that, we pleased that you and your family were having a good time while staying with us. Therefore, we would love to welcome you and your family back here for another hospitality experiences. Regards, Darto

2/10 Terrible

Edwin, Orlando, Florida

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst nightmare ever
Will never stay in such a place. AC was not working and it was 2;00smin the morning
Response from General Manager on 15 Dec 2016
Dear Edwin, First and foremost, we would like to apologize for what has happened during your stay at Aston Bogor. We can ensure you that it was not the kind of service that we offer to our guests. Therefore, we have considered your comments to our related department to prevent this happen in the future. However, we do hope for a chance to welcome you back at Aston Bogor Hotel & Resort for a better hospitality experience. Regards, Darto

8/10 Good

Saleh, KSA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly people
Good Resort , friendly staff
Response from General Manager on 15 Dec 2016
Dear Saleh, Thank you for choosing Aston Bogor Hotel & Resort and for taking the time to share a review on your recent experience at our hotel. We look forward to welcoming you back to our hotel on your next trip to Bogor. Regards, Darto

10/10 Excellent

Didik, Jakarta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Services
Overall excellent conditions and services, clean and warm staffs
Response from General Manager on 20 Dec 2016
Dear Didik, Warmest greeting from Aston Bogor Hotel & Resort, Thank you very much for taking the time and sharing your wonderful review following your recent stay with us. We are pleased to hear that we played a part in making your experience a wonderful one, from services provided by our staff, and cleanliness from our hotel. We look forward to your return visit in the near future for another wonderful experience. Regards, Darto

8/10 Good

Wandy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Aston bogor great for family
Aston bogor is perfect for family, we stay at one bedroom condotel with our two kids, the room is comfy and clean. Condotel have microwave to reheat baby food and sink to wash bottle and also big refrigerator with freezer so its perfect for family with babies. My kids love the playground with lots of toys. Big pool although the water in bogor is a bit cold so cant swim for too long. The only letdown is the breakfast. They have a lot of variety of food but the taste is just so so. But overall is a great stay. I will stay again. And hotels.com also give us upgrade :)
Response from General Manager on 20 Dec 2016
Dear Wandy, Warmest greeting from Aston Bogor Hotel & Resort, Thank you very much for taking the time and sharing your review following your recent stay with us. It’s a delight to know that the condotel room, facilities in room, and pool left a positive imprint on you. However, we are very sorry for the inconvenience that you feel about the taste of food, this issue certainly we have followed up with the team to make improvements in the future. We look forward to your return visit in the near future. Regards, Darto

8/10 Good

AHMED ABDULAZEEM

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on 20 Dec 2016
Dear AHMED ABDULAZEEM, Warmest greeting from Aston Bogor Hotel & Resort, Thank you for staying at Aston Bogor Hotel & Resort and for taking the time to share your review. We look forward to welcoming you back to our hotel again in the near future. Regards, Darto

8/10 Good

AHMED ABDULAZEEM, Jeddah

Liked: Cleanliness, staff & service, property conditions & facilities
Recommended
Clean and friendly staff
Response from General Manager on 20 Dec 2016
Dear AHMED ABDULAZEEM, Warmest greeting from Aston Bogor Hotel & Resort, Thank you very much for taking the time and sharing your wonderful review following your recent stay with us. We are pleased to hear that we played a part in making your experience a wonderful one, from cleanliness from our hotel and friendliness from our staff. We look forward to your return visit in the near future for another wonderful experience. Regards, Darto

8/10 Good

bambang, jakarta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice family weekend hotel..
we stay at 2BR condotel for family weekend, the room is spacious with 2BR , 1 bathroom, sink and refrigerator, nice living room with sofa. but we cannot find any cutlery in our condotel.. based from my experience usually they provide cutlery in condotel type room.. hotel facility is good for family, my kids enjoy playing in kids room and kids swimming pool. Nice staff at the kids club.. thumbs up..
Response from General Manager on 20 Dec 2016
Dear bambang, Warmest greeting from Aston Bogor Hotel & Resort, Thank you very much for taking the time and sharing your wonderful review following your recent stay with us. It’s a delight to know that the hotel facilities, and services provided by our staff left a positive imprint on you, and your kid enjoyed playing in our playground and our pool. In additional, for cutlery in the condotel room it can be provided in accordance with your request to our staff. We look forward to the pleasure of welcoming you back again in the near future. Regards, Darto

10/10 Excellent

patrick, Exeter, Devon. UK.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable stay
Excellent service, friendly professional staff. They just need to increase the the heat of the toaster,then it would be perfect.
Response from General Manager on 20 Dec 2016
Dear patrick, Warmest greeting from Aston Bogor Hotel & Resort, Thank you very much for taking the time and sharing your wonderful review following your recent stay with us. We are pleased to hear that we played a part in making your experience a wonderful one, from services and friendliness from our staff. Once again, thank you for your feedback and we look forward to your return visit in the near future for another wonderful experience. Regards, Darto

10/10 Excellent

fahad a

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on 20 Dec 2016
Dear fahad a, Warmest greeting from Aston Bogor Hotel & Resort, Thank you for staying at Aston Bogor Hotel & Resort and for taking the time to share your review. We look forward to welcoming you back to our hotel again in the near future. Regards, Darto

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on 20 Dec 2016
Dear Valued Guests, Warmest greeting from Aston Bogor Hotel & Resort, Thank you for staying at Aston Bogor Hotel & Resort and for taking the time to share your review. We look forward to welcoming you back to our hotel again in the near future. Regards, Darto

10/10 Excellent

Wadee, Fl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
It is one of the best hotels I ever visited. It is one of the best hotels I ever visited.
Response from Darto on 9 Jan 2017
Dear Wadee, It is our pleasure to have welcomed you to Aston Bogor Hotel & Resort recently. Thank you for your kind comments and appreciate your observations. Trust that we will work with our team to bring about according to our expectations of standards of service. Look forward to welcoming you back with us again soon. Regards, Darto

10/10 Excellent

NURHAIDA, Jakarta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
NICE HOTEL
Really nice hotel, with polite and friendly staff, complete for hotel amenities.we book condo with 2 bedroom, good condition and lay out.. i like the rooms
Response from General Manager on 20 Dec 2016
Dear NURHAIDA, Warmest greeting from Aston Bogor Hotel & Resort, Thank you very much for taking the time and sharing your wonderful review following your recent stay with us. It’s a delight to know that the friendliness from our staff, hotel facilities, and our room left a positive imprint on you. We look forward to the pleasure of welcoming you back again in the near future. Regards, Darto

8/10 Good

itio

Liked: Staff & service
Disliked: Cleanliness
Great location
Location is fantastic next to The Jungle and Taman Air. Room was not too clean though.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to get away and doing nothing
it was pleasant stay, swimming could be your main activity, close to amusement park for kids
Response from General Manager on 20 Dec 2016
Dear Valued Guests, Warmest greeting from Aston Bogor Hotel & Resort, Thank you very much for taking the time and sharing your wonderful review following your recent stay with us. It is great to note that you had such a pleasant time and enjoyed the pool. Your compliments will certainly spur us on to provide the very best for our guests. We look forward to welcoming you back in the near future. Regards, Darto

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on 20 Dec 2016
Dear Valued Guests, Warmest greeting from Aston Bogor Hotel & Resort, Thank you for staying at Aston Bogor Hotel & Resort and for taking the time to share your review. We look forward to welcoming you back to our hotel again in the near future. Regards, Darto

10/10 Excellent

Michelle, Aberdeen, Scotland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly hotel with many great facilities!
My stay at the Aston Bogor was very enjoyable. All the staff I met were extremely polite, friendly and helpful. My room (one-bedroom suite) was nicely designed. The buffet in the restaurant had many lovely choices of food. The meeting room we used also had excellent service throughout the 2 days. (Unfortunately I did not have time to use the swimming pools and outside terraces but they looked very clean and a nice place to relax) Thank you all at Aston Bogor!
Response from Darto on 9 Jan 2017
Dear Michelle, We are delighted to learn that you have chosen to stay with us again this time, and appreciate your comments on the hotel and team in general. Thank you for continuing to choose Aston Bogor Hotel & Resort and for recommending us to others. Best, Darto

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Great location
was nice and quite good
Response from General Manager on 20 Dec 2016
Dear Valued Guests, Warmest greeting from Aston Bogor Hotel & Resort, Thank you for staying at Aston Bogor Hotel & Resort and for taking the time to share your review. We look forward to welcoming you back to our hotel again in the near future. Regards, Darto

8/10 Good

brian and nirmala, USA

Liked: Staff & service, property conditions & facilities, room comfort
our honeymoon getaway
we enjoyed the free breakfast buffet alot. hotel was nice and staff very kind. wish the mall was open later with more shops
Response from General Manager on 20 Dec 2016
Dear brian and nirmala, Warmest greeting from Aston Bogor Hotel & Resort, Thank you very much for taking the time and sharing your wonderful review following your recent stay with us. It's a delight to know that the breakfast that we serve, and service provided by our staff was well-liked by you. Your compliments will certainly spur us on to provide the very best for our guests. We look forward to welcoming you back in the near future. Regards, Darto

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2022

10/10 Excellent

Verified traveller

Stayed 2 nights in Apr 2021

10/10 Excellent

Fitriyanti

Travelled with family
Liked: Staff & service, room comfort
Stayed 1 night in Dec 2019

10/10 Excellent

enny

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tempatnya nyaman dan bersih
Stayed 1 night in Dec 2019

10/10 Excellent

Herlina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tinggal jalan kaki menyebrang ke Devoyage dan Jungle Water world. Breakfastnya banyak pilihan dan enak. Staff ramah dan baik sekali. Kolam renang luas dan banyak.
Stayed 1 night in Jun 2019
Response from M. Darto, CHA on 9 Jul 2019
Dear Herlina, Salam Hangat dari Aston Bogor Hotel & Resort, Terima kasih sudah meluangkan waktu untuk mengulas Aston Bogor Hotel & Resort. Merupakan suatu kebanggan dapat melayani dan memberikan Anda pengalaman yang mengesankan. Ulasan positif Anda menjadi dasar untuk seluruh tim tetap mengutamakan kepuasan tamu selama menginap di Aston Bogor Hotel & Resort. Kami nantikan kunjungan Anda kembali di waktu mendatang Regards,

6/10 Okay

Kristian

Disliked: Cleanliness
Stayed 2 nights in Jun 2019
Response from M. Darto, CHA on 11 Jun 2019
Dear Kristian, Greeting from Aston Bogor Hotel & Resort! First and foremost, we would like to thank you for choosing our hotel as your recent stay in Bogor. It is our honor to provide our products and services to support your stay and fulfill your needs. Moreover, your positive rating is highly appreciated and valuable for motivate us to give our best performance for every guest. However, we are wondering if you have any suggestion to make us even better, please reply us. Once again, thank you for your survey. We hope to looking forward for welcome and serve you again on your next trip soon. Regards,

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities
不建議的旅程
附近除了一個水世界公園以外也沒什麼地方可以去,不建議住兩晚,泳池的水很髒我們全家皮膚都過敏了,兩天的早餐都很少尤其是第二天更少因為住客少所以準備的也少,食物上飛滿了蚊蠅也沒人管,總之這次是很糟糕的體驗,實在是不值得這個價格
Stayed 1 night in Apr 2019
Response from M. Darto, CHA on 23 May 2019
Dear Valued Guest, Warmest greeting from Aston Bogor Hotel & Resort, Thank you for your feedback on your recent stay with us. I am concerned to hear of the challenges that you encountered during your stay with us. Our aim is to exceed our guests expectations at all times and I am sorry that on this occasion we failed to deliver memorable experience that you would expect. The points that you raised will certainly be discussed and addressed with the managers concerned to ensure that these concerns are not repeated as this is not the level of service that we normally offer to our guests. If I can be of any assistance in the future then please do not hesitate to contact me directly. Regards,

4/10 Poor

Verified traveller

Disliked: Cleanliness
令人失望的旅程
兩房一廳兩晚挺不值的,一進房又是燈壞又是窗簾太短遮不住,小廚房什麼基本餐具都沒有只有一個微波爐,需要什麼都要一直打客房服務有夠麻煩,隔天清掃連備品都不肯補齊,洗髮精跟沐浴根本不夠用,孩子把浴室杯子打破也不補一個,退房還主動告知也賠錢了,算是很有良知的客人了,但是你們的服務實在太令人失望!
Stayed 1 night in Apr 2019
Response from M. Darto, CHA on 23 May 2019
Dear Valued Guest, Warmest greeting from Aston Bogor Hotel & Resort, Thank you very much for taking the time and sharing your review following your recent stay with us. We are very sorry to hear of your disappointment with your experience during your recent visit to the Aston Bogor Hotel & Resort. This is certainly not typical of the experience that we aim to provide our valued guests. Nonetheless, your feedback has been taken into consideration as we continue improving our services. Once again, thank you for taking the time to review Aston Bogor Hotel & Resort, and we are sorry to learn that your experience was not as positive as the many others that have shared their experiences. We wish we will have the opportunity to restore your confidence with Aston Bogor Hotel & Resort and we look forward to welcoming you back at our hotel. Regards,

6/10 Okay

Shiska, Indonesia

Disliked: Staff & service, property conditions & facilities, room comfort
Service, kondisi kamar kurang memuaskan
Saya memilih kamar type 2 bedroom. Kondisi yang tidak baik : - Kamar mandi : shower hanya 1 dan modelnya dr atas (tidak bs dicopot), saya bawa bayi dan tidak bs mandi pdhl sdh bawa kursi dudukan. - Lampu kamar mati : colokan rusak tidak diperhatikan - Peralatan makan : tidak ada sama sekali untuk sendok, piring atau pisau stainles. Tamu mau pinjam tidak dikasih harus pesan makanan dl, pdhl saya cm mau pinjam sendok. - pelayanan : saya minta keset kaki 2 hanya dikasih 1.
Stayed 1 night in Mar 2019
Response from M. Darto, CHA General Manager on 7 May 2019
Dear Shiska, Salam hangat dari Aston Bogor Hotel & Resort, Terima kasih karena telah memilih Aston Bogor Hotel & Resort sebagai tempat menginap anda. Ulasan yang anda berikan mengenai kondisi kamar yang kurang memuaskan sangatlah kami sayangkan. Dapat kami pastikan ini bukan merupakan contoh dari pelayanan yang kami tawarkan bagi tamu. Ulasan yang anda berikan telah kami diskusikan hal tersebut kepada Departemen yang bersangkutan guna meminimalisir ketidakpuasan. Dengan itu, kami akan sangat terhormat jika dapat menjamu anda kembali di kesempatan lainnya. Salam Hangat,