We didn't book a room with a view to the ocean and we asked for an upgrade. The hotel had 2 big events going on and I had an issue with the smell of mold and room key not working. They were able to quickly accommodate us and the next day we were given a new room with view of the ocean and no smell of mold. That is my only issue with Hilton Cartagena and I did speak with the front desk when I checked out and they told me it was due to the high humidity in Cartagena.
Claudia from Forest Hills, NY
This Cartagena resort is located by the ocean, nestled on the beach a short distance from Castillo Grande Beach, Rio …More
The hotel administrator takes your cash gives you the key and a cell number. Don't expect to get an answer if you call about an issue.
They promise to pick you up at the airport but plan on a cab. Cost is about $14 each way so use your debit card inside the airport area so you'll have cash on hand. Never use a regular credit card at any restaurant. I'm not sure why it takes forever to get an approval on credit cards and it's all taking place in some back room. Forget the packaged tours to the islands It's a rip-off. Your better off just buying your ticket at the port, hop a fast boat and eat at the many nicer places on the beach fronts. Everyone offers snorkel rigs but don't pay more than $10 bills to rent them.
Mike from New Mexico
This aparthotel is located in Cartagena (Bocagrande), near the airport, Castillo Grande Beach, Hospital Naval de Cartagena …More
I really love this hotel, the service was great. The people that work there gave me a good information about the city. This is important because if you have a car there are certains restrictions to drive selon the last number of the car. The parking was excellent because now it's in a shopping center near of the hotel. Good change.
Pris from Montréal
This Cartagena hotel is by the sea, on the beach within minutes of Rio Cartagena Casino, Castillo Grande Beach, and …More
I was mislead by the images displayed in Expedia and end up getting a regular room when I thought I was getting a penthouse. I was very upset but have no other choice and dint want to ruin my vacation and decided to stay.
John from New York
This Cartagena apartment is located by the sea, nestled on the beach a short distance from Bocagrande Beach, Puerta del …More
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