My husband and I have stayed at RIU palace in Playa del Carmen several times; always with great service. We went to Cabo for a 3 day weekend but ended up staying an extra 4 days due to being stranded by Hurricane Odile. Prior to the hurricane service was great as usual. Hotel is always clean, staff is friendly and polite and food is always good. We checked out and went to the airport but all flights were cancelled. Thanks to Melissa from Gray Line transportation, we were able to get back to the RIU safely before the hurricane came in. After the hurricane we were without water and power for the remainder of the stay. The hotel still provided us with food, yes we had to wait in line for it but it was a natural disaster and a state of emergency. If they didn't provide for us the alternative would have been to head out to the looting and fend for ourselves, so a wait was OK with us. They also provided us with water and kept us safe until they hired chartered buses to get us to the airport. The staff stayed at the resort thru the storm and made sure we were provided for. After the storm, even though the staff lost a lot personally, they returned to work and always remained friendly and pleasant. We just want to say THANK YOU RIU!
Beautiful hotel with gorgeous views. Rooms comfortable and spacious. I read other reviews here and they were spot on. The staff is helpful and friendly. Food is a bit overpriced but good. Pools were very clean. The only complaint I had is the same as everyone else's-- include free Wi-Fi. Many of the other hotel/resorts of comparable stature we visited had free Wi-Fi. Free in-room coffee is back. I noticed in another review that they weren't doing that for a while but as of August 2014, it was back in-rooms.
I loved villa del palmar!! Me and my bf had an amazing time and will definitely rebook again! Highly recommend.The food was great and the orange juice I was in love with lol.The staff was so helpful and kind.Cant wait to go back!
The staff will make your stay the most pleasurable experience you have ever had. Our 1 bedroom suite was beautiful. The pool and landscape were immaculate. The poolside service with drinks and food made it a super vacation. Only a 15 minute walk to town.
The management and staff of this hotel provided remarkable service and exhibited incredible resilience and stellar attitudes in the wake of Hurricane Odile, which hit the area half-way through our vacation. Despite the devastation in Cabo San Lucas, our experience at this particular Villa group resort (Villa del Arco) exceeded reports we heard from all other "stranded" travellers we spoke with who stayed at other area resorts.
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