Lobby

Reviews of Hilton Garden Inn Blacksburg University

3 out of 5
Hilton Garden Inn Blacksburg University
900 Plantation Rd, Blacksburg, VA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 640 out of 1004 reviews" "
Rating 8 - Good. 255 out of 1004 reviews" "
Rating 6 - Okay. 69 out of 1004 reviews" "
Rating 4 - Poor. 29 out of 1004 reviews" "
Rating 2 - Terrible. 11 out of 1004 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Jeanne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, clean and friendly people
Stayed 1 night in Apr 2024

10/10 Excellent

Melanie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location to Virginia Tech, very comfortable beds, a pool and gym, a bar and free coffee in the morning. Great place to stay. Only negative is the breakfast isn’t free, which we knew ahead of time but still a bummer.
Stayed 1 night in Apr 2024

10/10 Excellent

Robert, Virginia BeaCH

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good property close to campus.
Stayed 1 night in Apr 2024
Response from HGI Blacksburg Management on 15 Apr 2024
Robert, thanks for taking the time to leave us a review and for highlighting our close proximity to the campus for others! We appreciate your business and look forward to seeing you again in the future.

8/10 Good

Katie

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room was clean except where you put your fingers to open the fridge was FULlL of crumbs and looked like it had never been cleaned. Disgusting. There was so much construction, guests should be warned ahead of time S I wouldn’t have stayed. I could hear the neighbors a o e showering and walking around very clearly. Louder than comparable hotels of other brands
Stayed 1 night in Apr 2024

8/10 Good

Sreenivas

Travelled with family
Liked: Staff & service
Great location
Stayed 2 nights in Apr 2024
Response from HGI Blacksburg Management on 15 Apr 2024
Sreenivas, we couldn't agree more! Thank you for highlighting this great perk about our property for others to see! We hope to see you back soon!

10/10 Excellent

Amy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is in a great location and is very peaceful. Staff was friendly. Common areas are very nice.
Stayed 3 nights in Apr 2024
Response from HGI Blacksburg Management on 15 Apr 2024
Hello Amy, thank you for your glowing endorsement of the Hilton Garden Inn Blacksburg. We are thrilled to hear that you appreciated our design features, cleanliness and convenient location. Your recommendation is highly valued and we eagerly look forward to welcoming you back in the future.

4/10 Poor

Cynthia

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Apr 2024
Response from HGI Blacksburg Management on 15 Apr 2024
Cynthia, we regret to hear of your less-than-satisfactory experience and apologize if our service did not meet your expectations. While we always strive to provide top-notch customer care, your feedback is very important to improving the overall service experience.

8/10 Good

John, Clayton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great and helpful. Very convenient to VA Tech. Easy access from the road. Wil stay with them again.
Stayed 2 nights in Apr 2024
Response from HGI Blacksburg Management on 15 Apr 2024
Hello John, thank you for your glowing endorsement of the Hilton Garden Inn Blacksburg. We're pleased to know you appreciated its aesthetic charm and convenient location. We agree that we have a great team here who excitedly welcomes new arrivals and are always eager to help. Your recommendation is highly valued and we look forward to welcoming you back in the future.

6/10 Okay

Stephen

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The water temperature in the shower was impossible to control. It was either ice cold or burning hot.
Stayed 1 night in Mar 2024
Response from HGI Blacksburg Management on 15 Apr 2024
Stephen, we appreciate your feedback. Thank you for bringing this to our attention so that we can address this issue with the facilities maintenance team. We regret that your time with us didn't meet your expectations. We hold ourselves to a higher standard so we do hope you allow us the opportunity to share a more positive experience with you soon.

8/10 Good

Ciro

Liked: Staff & service, property conditions & facilities
Close to campus, access to 81 easy.
Stayed 2 nights in Mar 2024
Response from HGI Blacksburg Management on 15 Apr 2024
Ciro, We're thrilled to hear that our prime location left such a favorable impression. Thank you for highlighting this for other future guests We eagerly anticipate your return visit!

10/10 Excellent

John

Liked: Amenities, property conditions & facilities
Cleanliness
Stayed 2 nights in Mar 2024
Response from HGI Blacksburg Management on 15 Apr 2024
John, we appreciate your recent visit to the Hilton Garden Inn Blacksburg and are glad you found our hotel appealing. We understand your concerns about the cleanliness. These issues have been noted and will be taken into consideration in our continuous efforts to refine our service. Your feedback is important and assists us in working towards improving our guests' experiences. We look forward to hosting you again soon!

10/10 Excellent

John

Liked: Property conditions & facilities
Stayed 2 nights in Mar 2024
Response from HGI Blacksburg Management on 15 Apr 2024
John, your feedback is truly appreciated. We're overjoyed that your stay at the Hilton Garden Inn Blacksburg was enjoyable. We eagerly await your next visit, ensuring another delightful experience.

2/10 Terrible

Choohee, Chantilly

Disliked: Staff & service
Stayed 1 night in Mar 2024
Response from HGI Blacksburg Management on 15 Apr 2024
Choohee, we regret to hear of your less-than-satisfactory experience and apologize if our service did not meet your expectations. While we always strive to provide top-notch customer care, your feedback is very important to improving the overall service experience. Thank you for bringing this to our attention.

10/10 Excellent

BARRINGTON, MULLICA HILL

Liked: Cleanliness, staff & service, property conditions & facilities
Location to track meet
Stayed 3 nights in Feb 2024
Response from HGI Blacksburg Management on 15 Apr 2024
John, your feedback is truly appreciated. We're overjoyed that your stay at the Hilton Garden Inn Blacksburg was enjoyable and that you found our location to be ideal. We eagerly await your next visit, ensuring another delightful experience.

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing! They were very friendly and helpful.
Stayed 2 nights in Mar 2024
Response from HGI Blacksburg Management on 15 Apr 2024
We're thrilled to hear that you enjoyed your stay at the Hilton Garden Inn Blacksburg. Thank you for your glowing feedback about your experience. It's pleasing to hear that our team members were courteous & hospitable! We eagerly anticipate your return visit!

10/10 Excellent

Jeffrey

Stayed 2 nights in Mar 2024
Response from HGI Blacksburg Management on 15 Apr 2024
It's pleasing to hear that our team members were hospitable

10/10 Excellent

Timothy, Jacksonville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in.
Stayed 1 night in Feb 2024
Response from HGI Blacksburg Management on 15 Apr 2024
We're thrilled to hear that you enjoyed your stay at the Hilton Garden Inn Blacksburg. Thank you for your glowing feedback about your experience We eagerly anticipate your return visit!

10/10 Excellent

Daniel

Stayed 2 nights in Feb 2024
Response from HGI Blacksburg Management on 15 Apr 2024
Hello Daniel, thank you for your glowing endorsement of the Hilton Garden Inn Blacksburg. Your recommendation is highly valued and we eagerly look forward to welcoming you back in the future.

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from HGI Blacksburg Management on 15 Apr 2024
We're thrilled to hear that you enjoyed your stay at the Hilton Garden Inn Blacksburg. Thank you for your glowing feedback about your experience We eagerly anticipate your return visit!

10/10 Excellent

Elizabeth

Stayed 1 night in Feb 2024
Response from HGI Blacksburg Management on 15 Apr 2024
Hello Elizabeth, thank you for your glowing endorsement of the Hilton Garden Inn Blacksburg. Your recommendation is highly valued and we eagerly look forward to welcoming you back in the future.

8/10 Good

Christine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the location and price.
Stayed 1 night in Feb 2024

10/10 Excellent

Mahlana

Stayed 2 nights in Feb 2024

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location, clean and comfortable rooms. Breakfast was very tasty.
Stayed 1 night in Feb 2024

8/10 Good

Holly, Cumberland Gap

Stayed 1 night in Feb 2024

10/10 Excellent

Sharon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 1 night in Feb 2024

10/10 Excellent

Christy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
My ONLY complaint is with the obvious neglect of the dog run area. I believe dog owners should/MUST clean up after their dogs…it seems folks staying here do not do so. There were easily 10” piles of dog waste all over the run area. I think the property MUST enforce clean up or have a staff member maintain the area.
Stayed 3 nights in Jan 2024

10/10 Excellent

Nolan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024

2/10 Terrible

Luis A

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

8/10 Good

Jayendra

Business traveller
Stayed 1 night in Jan 2024

10/10 Excellent

Marcelo, Rockville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really liked this hotel. Very clean and the building seems to be very new and well maintained. The staff was really nice, friendly and professional. I will stay there again the next time I visit VT. Thanks!
Stayed 1 night in Jan 2024

10/10 Excellent

Laurie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Have stayed here several times. There is limited seating in room, one chair that is uncomfortable. No vent in bathroom it gets very steamy taking a shower. Snowed today and sidewalks not salted or shoveled. Very difficult walking to car.
Stayed 3 nights in Jan 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Bart

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Young

Liked: Cleanliness, staff & service, property conditions & facilities
Good!!
Stayed 1 night in Jan 2024

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice room in well appointed hotel.
Stayed 1 night in Jan 2024

10/10 Excellent

Suinda

Stayed 1 night in Jan 2024

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Trisha, riverside

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Meghan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
Great hotel! It was cozy and beautifully decorated for Christmas. The staff was helpful and friendly, and the room was clean and comfortable. Would definitely stay again!
Stayed 1 night in Dec 2023

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were wonderful! Very polite and helpful. Loved the hot chocolate bar. Breakfast was good too! Would love Pepsi instead of Coke. :) Decorated very nice for Christmas and graduation. LOVE the cruelty free products in the room and the big bottles. Would definitely stay again.
Stayed 2 nights in Dec 2023

10/10 Excellent

Charles

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

6/10 Okay

tom

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023

10/10 Excellent

Srinanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Denise

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The fridge didnt work there was water in it and on the floor. But other than that the room was beutiful and clean. Bed was comfy!
Stayed 1 night in Nov 2023

8/10 Good

Megan

Stayed 1 night in Nov 2023

10/10 Excellent

Jonathan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel
Very nice hotel with a good bed and very clean. Continental breakfast wasn’t the greatest. Sausage and eggs were cold.
Stayed 1 night in Nov 2023

8/10 Good

Wanda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
At night I was not able to find a manager to ask for more stir sticks and sugar.
Stayed 1 night in Nov 2023