Nice.....but...... Posted 29-Oct-2013 on Hotels.com
Over all was a nice hotel and stay but we had 5 rooms in our entire party and 4 of the rooms called ahead and booked adjoining rooms only to arrive and be told they have NO adjoining rooms after being told they would get adjoining rooms! Then it was a saturday night and we had my wife, me and another couple in our room having a conversation and a desk employee came up and said there was a noise complaint on our room????? It was only the 4 of us and we were not making very much noise, it was 9:50 pm on a saturday night also.......in fact there were kids running up and down the hall ways making so much noise and I questioned the complaint and the desk person said it was against us specifically????? I took that personally since I have worked in a hotel and managed a hotel/convention center and the noise we made on a saturday night at 9:50 pm was in fact not worthy of a visit or a complaint against us.....the kids ran right past the desk person delivering the warning to us, screaming down the hallway but he didn't even talk to them??? Everything else was fine but may not stay again due to that alone and the fact that two of our rooms were not ready until after 4 pm when check in is at 3 pm!
Comment from Hotel Management
11-Jan-2014 by Manager, Hotel Management
Dear Guest, Thank you for taking the time to review your stay with us. I'm so sorry to hear that you had a negative experience at my hotel. Please accept my sincerest apologies. I will address your concerns with my front desk staff to ensure situations like this do not arise in the future. I hope you will give us another chance the next time you find yourself in the area. Sincerely, Michelle S. General Manager