Indoor pool

Reviews of The Arden Hotel & Leisure Club

3 out of 5
The Arden Hotel & Leisure Club
Coventry Road, Bickenhill, Solihull, England

Reviews

8.2

Very good

Rating 10 - Excellent. 436 out of 1024 reviews" "
Rating 8 - Good. 355 out of 1024 reviews" "
Rating 6 - Okay. 131 out of 1024 reviews" "
Rating 4 - Poor. 56 out of 1024 reviews" "
Rating 2 - Terrible. 46 out of 1024 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Sam

Liked: Property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Robin

Travelled with family
We only stayed overnight to attend a concert, but we were very impressed with the hotel itself and the proximity to various music venues and shopping facilities.
Stayed 1 night in Mar 2024

6/10 Okay

Sarah-Jane

Travelled with partner
Disliked: Cleanliness
Much more dated than expected. Needed a good vacuum
Stayed 1 night in Mar 2024

6/10 Okay

Charlotte

Travelled with group
Disliked: Amenities, property conditions & facilities
The property is walking distance to the arena (5 mins) and free parking. The negative is the hotel is so warm, the corridors and bedrooms are boiling! The ‘aircon’ in the room doesn’t work and was extremely hot all night. Can’t open windows due to noise from the motorway. Would only recommend to stay here if you are visiting Resorts World and can handle a boiling hot bedroom
Stayed 1 night in Mar 2024

2/10 Terrible

tara

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Amy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Myself and my daughter stayed here as we was attending a concert at resorts world, it was only a short walk away, restaurants also near, our room was lovely and comfortable just right for our stay. We will definitely be back again soon. Thank you to the lovely staff also.
Stayed 1 night in Mar 2024

10/10 Excellent

Paige

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to the NEC and very quiet. I was pleasantly surprised as we were visiting for Crufts.
Stayed 1 night in Mar 2024

8/10 Good

Graeme

Business traveller, Travelled with group
Liked: Staff & service
Fair price for a reasonably good hotel . Staff friendly and helpful. Breakfast food was good. Location to NEC is very good . Definitely be going back Latty
Stayed 1 night in Mar 2024

8/10 Good

Alison

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Annual trip, great location
Stayed 2 nights in Mar 2024

6/10 Okay

Rob

Very overpriced because crufts was on. Mostly ok for a budget hotel.
Stayed 1 night in Mar 2024

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Gill

Stayed 1 night in Mar 2024

8/10 Good

Sarah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for staying near to Resort World Arena and international train station.
Stayed 1 night in Mar 2024

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Jennie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Proximity to Resorts World is fantastic and being in a quiet location. Food was delicious although having to pre-book afternoon tea was disappointing. Breakfast was one of the best hotel breakfasts I’ve ever had, great selection and very freshly made and tasted wonderful. Leisure facilities and rooms were very good. Would definitely recommend and will be staying here again in the future.
Stayed 1 night in Mar 2024

10/10 Excellent

Tatenda

Liked: Cleanliness, staff & service
Stayed 3 nights in Feb 2024

4/10 Poor

David

Staff were great Very poor decor Paint and walls were terrible
Stayed 1 night in Feb 2024

10/10 Excellent

James

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
perfect for access to nec and arena
Stayed 1 night in Feb 2024

10/10 Excellent

Sian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walking distance from nec (although clearer signage would help). Parking on site. Decent sized room. Friendly and welcoming staff. Breakfast spot on. Shame about the entrance and having to cross a slip lane (think this was due to roadworks but not sure)
Stayed 2 nights in Jan 2024
Response from Emma on 24 Feb 2024
Thank you for your kind review, we are glad you enjoyed your stay with us. The access to the hotel is via the slip road off the roundabout - not over the A45 The roadworks certainly don't help thoughThanks again

4/10 Poor

Damian

Liked: Staff & service
Disliked: Property conditions & facilities
Rooms are very dated and king size bed was a double. Dining area really good. Needs a very good update to rooms
Stayed 1 night in Feb 2024
Response from Reservations on 24 Feb 2024
Sorry you were disappointed with your stay - room 278 has a king size bed as do the majority of our bedrooms. We are in the process of decorating and renovating our rooms so I do hope you return in the future Kind regards

10/10 Excellent

Kayleigh

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location for the resorts arena, clean and comfortable, lovely staff
Stayed 1 night in Feb 2024

10/10 Excellent

Dean, Felixstowe

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ate in the restaurant and Food was typical hotel food, not stand out but nothing to complain at. Well maybe £3.50 for a slightly watery peppercorn sauce is a bit excessive, but the flavour was good! and would have preferred traditional chips or fries with the steak rather than the pont neuf potatoes(fancy for fancies sake! But good price food so value for money. However i definitely would point out he staff were outstanding. They are such an asset to your hotel. Friendly, efficient and really lovely service. Their were a highlight
Stayed 1 night in Feb 2024
Response from emma on 24 Feb 2024
Thank you for your kind review I will certainly pass on your comments to the team. Many Thanks

10/10 Excellent

Jan

Stayed 1 night in Feb 2024

8/10 Good

Tracy

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024

10/10 Excellent

Lisa

Stayed 1 night in Feb 2024

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Sophia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Harry

Stayed 1 night in Feb 2024

6/10 Okay

Andrew

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service
Excellent welcome from the receptionist on our arrival and the food in the restaurant was excellent. Room needs a make over and noisy early travellers need to be move respectful to others especially when leaving at 4am.
Stayed 1 night in Jan 2024

10/10 Excellent

Natalie

Business traveller
Liked: Cleanliness, staff & service, room comfort
The staff were brilliant - excellent level of customer care. Would be nice if there was usb points in the room and hotel information pack. The only thing that was annoying was the couple having a massive argument on the first floor at around midnight and the other guests being very noisy when coming back early hours of the morning.
Stayed 1 night in Dec 2023

8/10 Good

Sajjad

Travelled with family
Stayed 1 night in Dec 2023

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Great price
We really enjoyed our stay. Felt a little bit of racism towards my partner on check in however everything else was fine. Hotel a little dated but still superb. Be careful in the showers ours went extremely extremely hot. Great hotel for the price including free parking was brill
Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service
we stayed 2 nights close to arena and train. only issue was beds are too hard and too narrow
Stayed 2 nights in Dec 2023

10/10 Excellent

Eira

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to venue
Stayed 1 night in Dec 2023

8/10 Good

Verified traveller

Liked: Staff & service
Ok for a night
Hotel reception and bar area nice but rooms could do with a freshen up. Walls were paper thin so you can hear next doors conversations! Cleanliness wise could be better, corridor carpet needed a hoover & some evidence of previous guests in bathroom shower area!
Stayed 1 night in Dec 2023

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Early night ruined by Christmas party
The hotel was fine but it wasn’t a good time for us to stay. We stayed one night as we had a very early flight the following morning. Unfortunately the hotel was the location for a local factory office Christmas party. We could not use the restaurant and many party goers had decided to stay the night. They were very noisy saying good night to one another, waking us almost every half hour. The disco did not stop until 1am and we had to check out at 4 am. The hotel put on extra bar meals to make up for the lack of restaurant but if we had known about the party we would’ve chosen a different hotel.
Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for a one night stay after flying. Great location, a lot of hotels don't have parking so this was the reason for choosing this hotel. Clean rooms although a little dated, reception staff very helpful. Value for money was good.
Stayed 1 night in Dec 2023

8/10 Good

CRAIG

Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
great location , rooms a little tired, although clean and very thin walls, beds and pillows very comfortable, would be nice to have a socket near bed for phone charging instead of being other side of room. Shout to all staff very polite and friendly , from reception, cleaners maintenance, bar staff and restaurant staff :)
Stayed 1 night in Dec 2023

6/10 Okay

Lianne

Disliked: Cleanliness
Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Steven

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
Very comfortable night's stay. Staff were friendly and attentive, and when I requested an iron and ironing board one was delivered to my room inside five minutes which was very impressive. The decor in the rooms is a little tired but otherwise it was a very good stay.
Stayed 1 night in Dec 2023

10/10 Excellent

Anne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Wonder

Travelled with family
Liked: Cleanliness, staff & service
One room light was faulty and flickered. Pool area is a little underwhelming but it's good that it's included in the booking. For the price breakfast should be included. Cleanliness was decent, just a bit dusty. No plug sockets near the bedsides. Staff seemed friendly. Breakfast was okay not a major lot of choice for what you pay for at £12pp. 15-20 minuites walk from the arena and other amenities food, cinema, arcade ect.
Stayed 1 night in Dec 2023

10/10 Excellent

Harpreet

Travelled with family, Travelled with group
Liked: Amenities
Staff wonderful, property very clean, good bathrooms. But very dated .
Stayed 1 night in Dec 2023

8/10 Good

Alison

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short stay
Very warm welcome, appearance very nice reception area. Unfortunately the restaurant was closed for Christmas parties so unable to eat there. Would have been nice if a few tables in breakfast area were available for guests for a meal. Beds very comfy, bed linen clean, bathroom clean.
Stayed 1 night in Dec 2023

10/10 Excellent

Karen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location
Very good location for World Arena concert and 15 min walk to venue.
Stayed 1 night in Dec 2023

6/10 Okay

Denise

Travelled with family
Liked: Amenities
Stayed 1 night in Dec 2023

6/10 Okay

Edward

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Karen

Stayed 1 night in Dec 2023