Ratings based on 462 Verified Reviews

They paid and stayed. We double-checked.
3.0 out of 5
81% of guests recommend
3.1 Room cleanliness
3.5 Service & staff
2.8 Room comfort
2.7 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveller from London, UK

Needs refurb

Posted 20-Oct-2014
The rooms looked lovely on the website but when you arrive you see a different story. The room was clean but overall in need of decorating, new lighting and doors.
3 out of 5
Recommended
for Business Travellers
by A verified traveller from Lancashire

buget hotel at buget prices

Posted 05-Oct-2014
Pros: Easy to get to.
Cons: Internet receiption could be better
Location: Near City centre
A nice clean hotel, frendly staff and value for the price
2 out of 5
by A verified traveller

Poor quality hotel...

Posted 02-Oct-2014
Very poor rooms.... They have a flashy reception but that is all... Rooms are very poor quality.. more like a 1 star
1 out of 5
by A verified traveller

Website unrepresentative of reality

Posted 02-Oct-2014
Pros: n/a
Cons: The rooms need updating, made lighter and cleaner.
Location: The hotel is not situated in a particularly pleasant part of Birmingham city centre.
I was extremely disappointed by the quality of the Paragon hotel. The website portrays images of recently refurbished modern, smart rooms. This could not be further from the truth. My room was barely large enough to walk either side of the bed, felt like it had not been refurbished for some time and felt more like hostel accomodation. The bathroom was very dull - the lighting extremely poor - and didnt feel particularly clean. Thankfully I was only booked in for an overnight stay. I would not recommend staying in this hotel.
1 out of 5
by A verified traveller

Despicable

Posted 27-Sep-2014
Absolutely atrocious. The room was not as clean as it should have been and there were hairs on the bedding. The walls and building needs refurbishment and there was dust and cobwebs around surfaces. Not recommended if you suffer from allergies (believe me, I'm a Dr). The bed is small but managed to get an OK sleep. Stayed for 1 night as a last min booking from mobile as I had ened up staying in Birmingham longer than I'd anticipated. The check in was good and deserves merit. But the worst was no hot water for shower in the morning. Despite waiting an hour and making more than 3 phonescalls and speaking to two different staff members it took approx an hour for the maintenance guy to visit the room and 'fix' the hot water problem. In the end I had to use the shower in an alternative room - which again had the same problem. So ended up having a cold shower. Would not stay here again
2 out of 5
by A verified traveller

Nice room

Posted 11-Aug-2014
Staff are friendly.. Nice clean and updated room. Ok for a short stay nothing much to do in the hotel .
1 out of 5
by A verified traveller from Wolverhampton

Worse than Fawlty Tower's

Posted 20-Jul-2014
Chose this hotel due to the distance from the venue my work had booked for a party. Never ever again will I stay at this hotel. The room work dirty, dresser was caked in dust and grime. Windows were absolutely filthy. The telephone didnt work. The dresser lamp didnt work. The remote was disgustingly dirty. The light on the wall in the room didnt have a cover. There was a horrible stain on toilet lid. There was no iron in the room, so I had walk to reception and ask but they dont have irons to take to the rooms instead have a ironing room which was a joke and crap irons which didnt even work so had to wear a top which was creased. The receptionist was as much help as a chocolate teapot. Good job I was very drunk after my work party to sleep in this room. When it was check out time the man at the desk didnt even acknowledge me in any way took the key and turned away. Should have camped out somewhere!!
1 out of 5
Recommended
for Business Travellers
by A verified traveller

This traveller left a rating score only Posted 18-Jul-2014 on Hotels.com
5 out of 5
Recommended
for Shopping
by A verified traveller

Posted 15-Jul-2014 on Hotels.com
We booked this hotel because it was cheap and cheerful. Was a ten minute walk to the Bullring Shopping centre then we went back to the hotel to get showered and changed and walked to Birmingham Hippodrome, which was a 10 minute walk in the other direction. Hotel room was lovely (ask for one that has recently been refurbished!) Area, isn't great, I'm sure I saw a man breaking into a car! but they have a car park which was free and closed overnight. I would stay here again
3 out of 5
Recommended
for Everyone
by A verified traveller from l

Not bad hotel

Posted 07-Jul-2014
Stayed at this hotel lovely building from outside reception staff friendly very helpful. All the facilities kettle tea towels showers etc . The only thing I would say Is the showers have mould also headboards are dusty, otherwise not bad stay not brilliant but ok... Close to city centre.