Ratings based on 619 Verified Reviews

They paid and stayed. We double-checked.
2.9 out of 5
80% of guests recommend
3.0 Room cleanliness
3.4 Service & staff
2.7 Room comfort
2.6 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
by A verified traveller

crap hotel and rusty bathroom, STAY AWAY

Posted 23-Feb-2015
Pros: Nothing
Cons: Everything.
Location: no central, you have to walk for about 20 minutes to get to Bulring, or you could take the buss, takes 5 minutes.
Worst hotel i have ever been to. Rusty bathroom ( felt like i was in a prison in thailand or something), rooms are dysty and very small. Just stay away.
3 out of 5
for Everyone
by A verified travellerfrom Malta

Nice hotel needs more upkeep and cleanliness

Posted 10-Feb-2015
Room was clean for first day and after that we had to go for fresh towels everyday as cleaning staff was not cleaning our room.. but everything other than that was not bad .
1 out of 5
by A verified traveller


Posted 02-Feb-2015
Awful would not recommend to stay here at all. It's more like fawlty towers bath unclean and earring in the bed
2 out of 5
by A verified travellerfrom Hong Kong

Too Far

Posted 09-Jan-2015
Cons: If they provide shuttle then I would recommend it to any one.
Location: Nothing near by.
If you have no luggage, it takes you 20 min to walk from New Street Station to the hotel.
1 out of 5
by A verified traveller

More basic than basic

Posted 03-Jan-2015
I booked the cheapest room available and I knew it would be basic but even so I was surprised how basic it was. It was very small and he only furniture aside from the bed was a small desk with no chair (so not really of any use) and a hanging rail with no hangars. There was no radiator/heater in the room, so it got very cold on the November night I was staying. The bathroom window had no curtain and wasn’t crazed – it was 5th floor so passers-by couldn’t see in but anyone in the large building opposite could have done. Despite being attached to an aerial socket (I can only assume the socket wasn’t actually connected to an aerial) the TV’s reception changed depending on which way the TV was angled. The best was poor reception with intermittent picture, and only then when angled away from the bed – the only thing to sit on to watch the TV. On the plus side, it was clean, except for the nasty ceiling tiles, which had holes in them and were dirty. The room was on the fifth floor, which required lift and then stairs to get to. The maze of corridors on which the rooms could be found were accessed via a door marked ‘staff only’ (as far as I could see there was no other way to find a room). There was no useful signage to indicate which direction to go for which rooms, so it took a while of trial and error to find my room down the windy corridors (I suppose this top floor was once the servants’ or staff rooms). It appeared the floor was in the process of being renovated, which may are
3 out of 5
by A verified traveller

Close to city centre

Posted 19-Dec-2014
Reception very modern however the walk to the room was a bit dark and dingy and smelt of cigarettes. Room was ok for the 2 nights I stayed, bed comfy and shower nice. Car park opposite hotel ok but but quiet and scary at night time.
1 out of 5
by A verified traveller

Dark and lacks basic amenities.

Posted 13-Dec-2014
Pros: Nothing.
Cons: Lighting, cleanliness, towel hooks.
Our room was extremely dark, there wasn't enough light in the room. There was no where to hang a towel. The windows were drafty. The shower was moldy. The halls leading to the rooms were disgusting. I would not recommend this hotel to anyone! We regret not spending a little more and getting something that had the basic amenities.
1 out of 5
by A verified traveller

Hotels a joke!

Posted 08-Dec-2014
Receptionist both of them were rude the only nice member of staff was funnily enough the bar staff.. The room for the price was a joke! Renovation? Where? will never! Be staying there again and will be putting in a bigger complaint...
2 out of 5
by A verified travellerfrom Cheltenham

Scruffy and dissapointing

Posted 08-Dec-2014
Cons: The hotel is supposed to be undergoing refurbishment - I hope this includes better rooms
I booked at the Paragon through Trivago, impressed by the photos of the rooms provided there. Both the frontage and the newly refurbished entrance and reception made me think I'd made a good choice - until I got up to the room... I rarely ever leave bad reviews - but this place deserves it. The corridors were dirty and dark, with half the lights not working and several of the radiators hanging off - I'd booked a standard double, but our room was TINY, with only a bed so old the springs squeaked every time you moved, and a built in desk from the 1970's whose draws wouldn't close properly. The shower-room was even tinier (barely room to sit on the toilet without hitting your knees on the sink), with holes in the walls and a shower-mixer missing it's front so that the pipes and wires were exposed. The lock for our room was also a very basic, in-handle twist (similar to the one my parents had in their bathroom, and hardly suitable for a hotel!). I'm amazed that we didn't check back out there and then, but we were only up for 2 nights and decided to stick it out rather than have the hassle of finding somewhere new. The walls were paper thin, and there was a lot of noise from the other rooms overnight - and when we complained next evening that our room had not been cleaned nor our wet-towels replaced, we were told that 'housekeeping is optional: you have to specifically ask for your room to be cleaned - and leave your key at reception' - the first time I've ever experience that.
2 out of 5
by A verified travellerfrom Newcastle

Bathroom poor

Posted 08-Dec-2014
Pros: Nice building
Cons: If my bathroom is typical then they need to be refurbished.
Bathroom very poor with no sink plug, one small shower cubicle with mould and shower head not fixed so that you had to hold it above your head to shower. One mile walk to city centre, partly through industrial area.