Scruffy and dissapointing Posted 08-Dec-2014
I booked at the Paragon through Trivago, impressed by the photos of the rooms provided there. Both the frontage and the newly refurbished entrance and reception made me think I'd made a good choice - until I got up to the room... I rarely ever leave bad reviews - but this place deserves it. The corridors were dirty and dark, with half the lights not working and several of the radiators hanging off - I'd booked a standard double, but our room was TINY, with only a bed so old the springs squeaked every time you moved, and a built in desk from the 1970's whose draws wouldn't close properly. The shower-room was even tinier (barely room to sit on the toilet without hitting your knees on the sink), with holes in the walls and a shower-mixer missing it's front so that the pipes and wires were exposed. The lock for our room was also a very basic, in-handle twist (similar to the one my parents had in their bathroom, and hardly suitable for a hotel!). I'm amazed that we didn't check back out there and then, but we were only up for 2 nights and decided to stick it out rather than have the hassle of finding somewhere new. The walls were paper thin, and there was a lot of noise from the other rooms overnight - and when we complained next evening that our room had not been cleaned nor our wet-towels replaced, we were told that 'housekeeping is optional: you have to specifically ask for your room to be cleaned - and leave your key at reception' - the first time I've ever experience that.