Dear Yann,Thank you for your feedback following your stay at ibis Birmingham New Street. We appreciate your comments and would like to learn more about your experience to ensure we meet our guests' expectations.If there are any specific areas where we can improve or if you have any suggestions for us, please feel free to share. Your input is valuable to us as we strive to provide the best possible experience for all our guests.We hope to have the opportunity to welcome you back for a more enjoyable stay in the future. If there's anything we can do to enhance your next visit, please don't hesitate to reach out to us.Thank you once again for choosing ibis Birmingham New Street.Best regards,ibis team

Dear Sarah,Thank you for your kind feedback regarding the excellent customer service you experienced at ibis Birmingham New Street. We're thrilled to hear that you had a positive interaction with our team.Providing exceptional service to our guests is our top priority, and we're delighted that we met your expectations.Your compliment will be shared with our team to recognize their efforts in making your stay enjoyable.If there's anything else we can do to enhance your next visit or if you have any specific requests, please feel free to reach out to us. We're here to ensure you have another great experience with us.Thank you once again for choosing ibis Birmingham New Street. We look forward to welcoming you back soon!Best regards,ibis team

Dear Karen,Thank you for sharing your feedback about your recent stay at ibis Birmingham New Street. We're pleased to hear that you had positive experiences with our clean room, comfortable bed, friendly staff, and value-for-money breakfast.We apologize for the inconvenience caused by the amount of light coming into your room in the morning. Your comments about the brightness and gaps around the curtains and bathroom door have been noted, and we will address this issue to ensure a more restful experience for our guests.If there's anything else we can do to enhance your next visit or if you have any specific preferences for your room, please feel free to let us know. We're here to ensure you have a comfortable and enjoyable stay with us.Thank you once again for choosing ibis Birmingham New Street. We appreciate your feedback and hope to welcome you back soon!Best regards,ibis team

Dear Desmond,Thank you for taking the time to share your feedback about your recent stay at ibis Birmingham New Street. We're delighted to hear that you had a positive experience overall and appreciated our hotel's great location near New Street and Moor Street stations.We're also pleased that you found our staff to be pleasant and friendly, and that you enjoyed a clean room with a comfortable bed.Your comments about the buffet breakfast are noted, and we appreciate your feedback. We are always looking for ways to enhance our offerings based on guest preferences.If there's anything else we can do to improve your next visit or if you have any special requests for your stay, please feel free to let us know. We're here to ensure you have a comfortable and enjoyable experience with us.Thank you once again for choosing ibis Birmingham New Street. We look forward to welcoming you back soon!Best regards,ibis team

Dear Andrew,Thank you for your perfect rating following your stay at ibis Birmingham New Street. We're delighted to hear that you had a fantastic experience with us!If there's anything specific that stood out during your stay or if you have any feedback to share, please feel free to let us know. We value your input as we strive to provide exceptional service to all our guests.We look forward to welcoming you back for another great stay. If there's anything we can do to make your next visit even more enjoyable, please don't hesitate to reach out to us.Thank you once again for choosing ibis Birmingham New Street. We can't wait to host you again soon!Best regards,ibis team

Dear Andrew,Thank you for taking the time to share your positive feedback with us! We are thrilled to hear that you had a great experience at our hotel, especially with our friendly and helpful staff.We appreciate your recognition of our efforts to ensure a pleasant stay for our guests. Your satisfaction is our top priority, and it's always rewarding to receive such positive feedback.We look forward to welcoming you back for another enjoyable stay. If there is anything else we can assist you with in the future, please don't hesitate to let us know.Warm regards,ibis team

Thank you, Tagreed! We appreciate your positive feedback and are thrilled to hear that you had a 5-star experience with us. If you ever need anything in the future, please don't hesitate to reach out. We look forward to welcoming you back soon!Warm regards,ibis team

Thank you, Timothy, for your kind words! We're delighted to hear that you had a pleasant stay with us and that our friendly staff and convenient location contributed to your experience. If there's anything else we can do to make your next stay even better, please don't hesitate to let us know. We look forward to welcoming you back in the future!

Thank you for bringing these concerns to our attention. We're sorry to hear about your experience with the bathroom odor and breakfast quality. We'll definitely investigate these matters further to ensure they're addressed promptly. We apologize for any disappointment caused and appreciate your feedback, as it helps us improve our services for future guests.

Dear Grace ,Thank you for sharing your feedback with us. We're sorry to hear that you found the hotel noisy at night due to thumping music. We understand that noise can be disruptive to a peaceful night's sleep.Please note that our hotel's central location and proximity to nightlife are advertised on our hotel page to ensure transparency for our guests. While we strive to minimize disturbances, we recognize that some guests may be more sensitive to noise, especially in bustling city center locations.We apologize for any inconvenience this may have caused you and appreciate your understanding. Your feedback is important to us, and we will continue to make efforts to enhance the comfort of our guests' stays.If you have any further concerns or if there's anything else we can assist you with, please don't hesitate to contact us.Best regards,

Dear Dianne,Thank you for taking the time to share your feedback with us. We're pleased to hear that you found our staff polite and welcoming and that you generally found the hotel to be clean.We apologize for the inconvenience you experienced with the smell in your room and the noise from the nearby clubs. Unfortunately, on the night of your stay, the hotel was fully booked, which limited our ability to accommodate room changes. Additionally, we do advertise our hotel's central location and proximity to nightlife on our website to ensure transparency for our guests.We understand the importance of a comfortable stay and regret that we couldn't fully meet your expectations on this occasion. Your feedback is invaluable to us, and we will use it to address the issues you raised and improve our services moving forward.Once again, we appreciate your feedback and apologize for any inconvenience caused. If you have any further concerns or if there's anything else we can assist you with, please don't hesitate to contact us.Best regards,

Dear Neil,Thank you for taking the time to share your positive feedback with us. We're delighted to hear that you enjoyed your stay at our hotel and loved the vibrant atmosphere of the area, especially during the Chinese New Year celebrations.We're pleased that you found our location convenient, with easy access to restaurants, shopping, and the train station. It's wonderful to hear that you found our rooms comfortable for a good night's sleep, despite their compact size. We're also glad that you appreciated the added convenience of our underground secure parking.Your kind words are greatly appreciated, and we're thrilled that you had an enjoyable experience with us. We hope to have the pleasure of welcoming you back on your next visit to the area.If you need any assistance or have any further feedback to share, please don't hesitate to reach out to us.Warm regards,

Dear Stewart,Thank you so much for taking the time to share your positive feedback with us! We're delighted to hear that you found the shops easily accessible and enjoyed the nearby restaurants during your stay.Your kind words mean a lot to us, and we truly appreciate your support. If you ever find yourself in the area again, we would be honored to welcome you back to Ibis Birmingham New Street Hotel & Conference Centre.Warm regards,

Dear Stephen,Thank you so much for your kind words and continued loyalty. We're thrilled to hear that you've enjoyed your stays with us and that you appreciate our great location and breakfast offerings.Your satisfaction is our top priority, and we're delighted to have had the opportunity to contribute to your positive experiences. We look forward to welcoming you back again in the future and continuing to provide you with excellent service and hospitality.If there's anything else we can do to make your stays even more enjoyable, please don't hesitate to let us know.Warm regards,

Dear SAWAKO,Thank you for taking the time to tell us about your experience at the IBIS BIRMINGHAM NEW STREET. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At IBIS, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,CLAUDIA

Dear Sofia,Thank you for sharing your experience with us. We apologize for the inconvenience and discomfort you encountered due to the noise from the nearby club during your stay.We understand the importance of a good night's rest for our guests and strive to provide a comfortable environment. We do advertise the hotel's central location and proximity to nightlife on our website to ensure transparency for our guests. Additionally, we offer rooms on both the "noisy side" and "quiet side" of the hotel to accommodate varying preferences.We regret that the noise levels exceeded your expectations, and we empathize with the frustration this caused. While we do our best to manage noise levels, including providing earplugs upon request, we recognize that it may still impact some guests.Regarding refunds, our policy is to handle complaints individually and address them to the best of our ability. We apologize if you felt that our response was inadequate and assure you that your feedback will be used to improve our services.Once again, we apologize for any inconvenience caused and appreciate your feedback. If you have any further concerns or if there's anything else we can assist you with, please don't hesitate to contact us.Best regards,

Dear Cara,Thank you for taking the time to share your detailed feedback with us. We're delighted to hear that you found our hotel to be excellent value for money and that you enjoyed our great location, smooth check-in process, and accommodating staff.We're glad that we were able to accommodate your request for a quiet room, providing you with a comfortable and peaceful stay. Your comments about our inviting lobby, security measures, comfortable bed, and strong shower are greatly appreciated.We also appreciate your constructive feedback regarding areas for improvement, such as the desk chair, bedding, recycling options, room safe, and internet password. Your suggestions will certainly be taken into consideration as we strive to enhance the overall guest experience.Once again, thank you for choosing to stay with us and for sharing your valuable insights. We look forward to welcoming you back in the future and providing you with an even better stay.Best regards,

Dear Kathryn,Thank you for taking the time to share your feedback with us. We're glad to hear that you found our hotel's central location convenient and that you appreciated the competitive pricing.We apologize for the discomfort you experienced with the temperature in your room and the noise from the street. We understand how important a restful night's sleep is for our guests, and we regret that we couldn't fully meet your expectations in this regard.Please note that our hotel's central location and the potential for noise are advertised on our website to provide transparency for our guests. We regret any inconvenience this may have caused during your stay.Your feedback is important to us, and we will use it to address the issues you raised and improve our services. If you have any further concerns or if there's anything else we can assist you with, please don't hesitate to contact us.Thank you again for your feedback, and we hope to have the opportunity to welcome you back in the future and provide you with a more comfortable stay.Best regards,

Dear Susan ,Thank you so much for your wonderful feedback and for rating us. We're thrilled to hear that you had such a positive experience during your stay with us.Your satisfaction is our top priority, and we're delighted that we could meet and exceed your expectations. It was a pleasure to have you as our guest, and we hope to welcome you back again soon for another fantastic stay.If there's anything else we can do to make your future stays even more enjoyable, please don't hesitate to let us know. We look forward to serving you again in the future.Warm regards,

Dear Guest,Thank you for taking the time to share your feedback with us. We appreciate your honesty and regret that your experience did not meet your expectations. Your feedback is invaluable to us as it helps us identify areas for improvement and ensure that we continue to provide the best possible service to our guests.We would like to extend our sincere apologies for any shortcomings you may have encountered during your stay. If there are specific issues or concerns you would like to discuss further, please feel free to reach out to us directly. Your satisfaction is our top priority, and we would welcome the opportunity to address any concerns you may have.Once again, thank you for your feedback, and we hope to have the opportunity to welcome you back and provide you with a more positive experience in the future.Best regards,

That's wonderful to hear! We take pride in our friendly and helpful staff, and we're thrilled that you had a positive experience with us. If there's anything else we can assist you with in the future, please don't hesitate to reach out. We look forward to welcoming you back soon!

It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Kalana JAssistant General Manager

It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Kalana JAssistant General Manager

It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Kalana JAssistant General Manager

HiWe acknowledge that being a city centre hotel near leisure facilities may not always align with every guest's expectations. We have transparently communicated this on our website; for further details, please visit the following link: https://all.accor.com/hotel/1459/index.en.shtmlWe did not receive any complaints during your stay from you. If you could have provided feedback at that time, it would have been easier for us to address and resolve any concerns you may have had.Windows can open as health and safety standards and they only open as per the regulated hotel standards. Sincerely,Kalana JAssistant General Manager

It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Kalana JAssistant General Manager

It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Kalana JAssistant General Manager

HiIt is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Kalana JAssistant General Manager

HiWe would greatly appreciate your insights into why our score was lower, as your comments provide valuable guidance for improvement. Your feedback is instrumental in helping us enhance our services, and we are eager to address any specific areas of concern you may have identified. Thank you for taking the time to share your thoughts with us.Sincerely,Kalana JAssistant General Manager

hank you for sharing your feedback with us. We're pleased to hear that you appreciated our convenient location near New Street station and Chinatown, as well as the excellent breakfast and generally attentive staff. However, we apologize for the inconvenience during check-in and the disturbances caused by noisy fellow residents. We'll certainly address these issues internally to ensure a smoother check-in process and to maintain a peaceful environment for all guests. We value your input and hope to have the opportunity to provide you with a more seamless experience in the future.

Thank you for your review and for choosing to stay with us during your visit to the Christmas market and theatre. We're glad to hear that you found our hotel's location convenient for exploring Bullring shopping and the nearby Christmas market. We apologize if the mattress didn't meet your expectations and for any discomfort you experienced. Your feedback regarding the room and amenities is valuable to us, and we'll certainly take it into consideration for future improvements. We understand the importance of a good night's sleep and will look into ways to enhance our bedding options. We appreciate your insights and hope to welcome you back for a more comfortable stay in the future.

HIIt is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Kalana JAssistant General Manager

HiWe would greatly appreciate your insights into why our score was lower, as your comments provide valuable guidance for improvement. Your feedback is instrumental in helping us enhance our services, and we are eager to address any specific areas of concern you may have identified. Thank you for taking the time to share your thoughts with us.Sincerely,Kalana JAssistant General Manager

We would greatly appreciate your insights into why our score was lower, as your comments provide valuable guidance for improvement. Your feedback is instrumental in helping us enhance our services, and we are eager to address any specific areas of concern you may have identified. Thank you for taking the time to share your thoughts with us.Sincerely,Kalana JAssistant General Manager

HiWe would greatly appreciate your insights into why our score was lower, as your comments provide valuable guidance for improvement. Your feedback is instrumental in helping us enhance our services, and we are eager to address any specific areas of concern you may have identified. Thank you for taking the time to share your thoughts with us.Sincerely,Kalana JAssistant General Manager