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Reviews of Hotel du Vin & Bistro Birmingham

4 out of 5
Hotel du Vin & Bistro Birmingham
Church Street, Birmingham, England

Reviews

8.4

Very good

Rating 10 - Excellent. 414 out of 865 reviews" "
Rating 8 - Good. 282 out of 865 reviews" "
Rating 6 - Okay. 100 out of 865 reviews" "
Rating 4 - Poor. 49 out of 865 reviews" "
Rating 2 - Terrible. 20 out of 865 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Debra

Stayed 1 night in Mar 2024
Response from Fleur Brookes on 24 Apr 2024
Dear Debra,Thank you for your 5 star review.RegardsFleur

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First class hotel with great staff and facilities. Location superb.
Stayed 1 night in Mar 2024
Response from Fleur Brookes on 24 Apr 2024
Dear David,Thank you for your great review, we hope to see you again very soon.Kind regardsFleur

10/10 Excellent

elaine, Cartmel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel Du Vin is well located for shopping and restaurants. It has an excellent breakfast selection (we didnt dine in the evening so cannot comment). Staff were friendly, polite and knowlegeable.
Stayed 2 nights in Mar 2024
Response from Fleur on 24 Mar 2024
Dear Elaine, Thank you for your great review, we look forward to welcoming you back in the future. Kind regards

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our second stay in this wonderful hotel the suite was amazing and the bathroom was the best I’d ever seen in uk close to all the restaurants and would recommend to anyone
Stayed 1 night in Feb 2024
Response from Fleur on 2 Mar 2024
Dear Paul,Thank you for your review, we are delighted to hear that overall you had a great stay with us. We hope to see you again soon. Kind regards,

8/10 Good

Jayne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed in a suite. Really special and lovely
Stayed 1 night in Jan 2024
Response from Fleur on 2 Mar 2024
Dear Jayne,Thank you for your review, we are delighted to hear that overall you had a great stay with us. We hope to see you again soon.Kind Regards

10/10 Excellent

Sam

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Fleur on 2 Mar 2024
Dear Sam, Thank you for your review, we are delighted to hear that overall you had a great stay with us. We hope to see you again soon. Kind Regards

10/10 Excellent

bryan

Stayed 1 night in Jan 2024
Response from Fleur on 2 Mar 2024
Dear Bryan, Thank you for your review, we are delighted to hear that overall you had a great stay with us. We hope to see you again soon. Kind Regards

10/10 Excellent

Jack

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Classy, comfortable and reliable
As you come to expect from Hotel Du Vin, the welcoming and attentive staff make the experience. Walking into the room you already feel like you’re in a special place, and our room didn’t disappoint. Very comfortable, well appointed and classical style. The only slight gripe was that our bathroom with roll top bath and walk through shower was a little cold - but when we casually mentioned this to the staff to suggest they check the heating, they struck off the drinks we had charged to our room as an apology, which was very unexpected.
Stayed 1 night in Jan 2024
Response from Fleur on 2 Mar 2024
Dear Jack,Thank you for your review, we are delighted to hear that overall you had a great stay with us. We hope to see you again soon.Kind Regards

8/10 Good

Allan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay
We did enjoy the stay at the hotel with friendly and efficient staff. The bed was a little uncomfortable as it was not level.
Stayed 2 nights in Jan 2024
Response from Fleur on 2 Mar 2024
Dear Allan,Thank you for your review, we are delighted to hear that overall you had a great stay with us. We hope to see you again soon. Kind Regards

4/10 Poor

Paul

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
Arrived at 2.45pm for a 3pm check in. Room was not ready had a a drink in the bar tried to check in again at 3.15 Room still not ready. Having a dinner appointment at 3.30pm elsewhere meant we could not change and freshen up for this appointment. Arrived back to the hotel at 5pm room still not ready. I had booked a signature suite not a standard room and expected a little more effort be made to get the room ready. Eventually got in to the room at 5.15pm. Although the hotel is very nice the service is very poor no reason given to why the room was not ready. The grand hotel just up the road eclipses the service received at this hotel.
Stayed 1 night in Dec 2023
Response from Fleur on 2 Mar 2024
Dear Paul, Thank you for your feedback, we will take this up with the team. Kind regards

2/10 Terrible

Stuart

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Paul

Stayed 1 night in Dec 2023

10/10 Excellent

Paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Simon

Stayed 1 night in Dec 2023

8/10 Good

David

The hotel staff are friendly. The bar is superb. Breakfast is very good. The communal areas are smart. However our bedroom and bathroom was very tired. The shower would not get hot just warm. The TV is too low to watch in bed. The bed was extremely comfortable.
Stayed 1 night in Dec 2023

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

2/10 Terrible

Ellen

Stayed 1 night in Dec 2023

2/10 Terrible

William

Travelled with partner
Liked: Cleanliness, amenities
Service at reception on arrival was poor. Room looked OK at first glance but for a "deluxe" room amenities limited. Room was starting to show it's age. Cold no matter what you changed heating to. Traffic noise too loud and was woken up by it throughout the night. Music was blaring from somewhere and bass vibration was felt until 5am. Couldn't work out if private function in hotel bar or from another room. Service in restaurant was terrible.
Stayed 1 night in Nov 2023
Response from Fleur on 3 Dec 2023
Dear William,We regret the inconveniences you faced during your stay. We apologize for the shortcomings in reception service, room amenities, comfort, and disturbances. The restaurant service doesn't meet our standards, and we'll address this. Your feedback is valuable, and we'll strive to improve for your next visit.

8/10 Good

Kellie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 1 night in Nov 2023
Response from Fleur on 3 Dec 2023
Dear KellieThank you for your great review, we look forward to welcoming you back to hotel du vin Birmingham.Kind regardsFleur.

10/10 Excellent

Karen

Liked: Staff & service, amenities, property conditions & facilities
Luxurious stay at Hotel du Vin. We stayed in a Classic room and were impressed with the comfort of the bed and the quality of the tea/coffee and toiletries. The hotel is located in a really nice part of Birmingham whilst being a quick walk from everything you need. Only thing missing from the room was a small fridge but the robes, slippers and Nespresso machine made up for this.
Stayed 1 night in Nov 2023
Response from Fleur on 3 Dec 2023
Dear Karen,Thank you for choosing Hotel du Vin. We're delighted you enjoyed your stay in our Classic room, found the bed comfortable, and appreciated the quality amenities provided. Your feedback about the missing fridge is noted, but we're glad the robes, slippers, and Nespresso machine added to your experience.

6/10 Okay

karen

Liked: Cleanliness, staff & service
Overnight stay in Birmingham
Room was pokey and dark, space was so tight, the wardrobe door could not be opened fully to access the tea and coffee making facilities. No fridge, air con. Didn’t work, heated towel rail didn’t work, bedside lamp didn’t work. Nice toiletries, but nailed to the wall . Service in the bar was good, didn’t eat at hotel, so can’t comment .
Stayed 1 night in Nov 2023
Response from Fleur on 3 Dec 2023
Dear Karen,We appreciate your recent stay at our hotel. We apologize for the inconveniences encountered with the room size, lighting, and difficulties accessing amenities. Rest assured, we'll promptly address the issues with the wardrobe, lack of a fridge, non-functional air conditioning, heated towel rail, and bedside lamp to ensure a more comfortable stay for our guests.We're pleased to hear about the positive experience with the bar service and the quality of the toiletries provided. Should you choose to dine with us in the future, we're eager to offer an exceptional dining experience that complements our service standards.Thank you for your valuable feedback, which helps us enhance our guests' experiences.

6/10 Okay

Detelina

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
The suite we booked was dark and didn't look as it did in the pictures. The air conditioner didn't work, and despite that, there was non-stop noise coming from it. During the room cleaning, the housekeepers threw our clothes on the floor. However, the location is great - close to nice restaurants and a shopping area.
Stayed 3 nights in Nov 2023
Response from Fleur on 3 Dec 2023
Dear Detelina,We apologize for the issues with the suite, including the discrepancies from the images, the malfunctioning air conditioner, and the disturbance caused by noise. We're sorry for the inconvenience during housekeeping. Nonetheless, we're glad you appreciated our hotel's great location near restaurants and shopping areas.Your feedback is valuable, and we'll work on improvements for your next visit.

10/10 Excellent

Lillian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Great characterful room, brilliant staff and a lovely breakfast. Will definitely be going again.
Stayed 1 night in Nov 2023

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Andy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The most comfiest bed ever!
Lovely one night stay, with the comfiest bed ever! friendly staff and nicely decorated. Would stay again.
Stayed 1 night in Nov 2023
Response from Fleur on 3 Dec 2023
Dear Andy,Thank you for your kind feedback! We're thrilled to hear that you had a lovely one-night stay and found our bed incredibly comfortable. It's delightful to know that you appreciated the friendly staff and our hotel's decor. We look forward to welcoming you back for another enjoyable stay!

8/10 Good

Debbie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was fine, but the bteakfast was a little disappointing; the jot playe was good, but we kept having to ask for refills for milk, for pastries etc....on borh mornings!
Stayed 2 nights in Nov 2023
Response from Fleur on 3 Dec 2023
Dear Debbie,Thank you for sharing your feedback with us. We're glad to hear that you found the room satisfactory. However, we apologize for the disappointment with the breakfast experience, particularly regarding the need to request refills for milk and pastries on both mornings. We appreciate your comments, and we'll address this with our breakfast service team to ensure a better experience for our guests in the future.We hope to have the opportunity to provide you with an improved breakfast during your next stay.

8/10 Good

Natasha

Stayed 1 night in Nov 2023
Response from Fleur on 5 Nov 2023
Dear Natasha,Thank you for your great review, we look forward to welcoming you back soon.Kind regardsFleur

8/10 Good

Gail

Stayed 3 nights in Oct 2023

4/10 Poor

Diane

Disliked: Property conditions & facilities
Not luxury, barely adequate
Room tired, e.g.toilet stained, fridge didn't work, broken chair. Biggest issue was heating - sudden extremely loud noise started (sounded like a helicopter landing). Called reception and asked for new room, told that maintenance would come and bleed radiators. Solved issue for only half an hour, then the noise started again. We were then given a different room which was okay until 7.30am next morning when the same heating noise from a neighbouring room woke us up. So disappointed, and not even a gesture as an apology.
Stayed 1 night in Oct 2023
Response from Fleur on 5 Nov 2023
Dear Diane,We are sorry to hear the problems you had during your stay.We look into your feedback and take it up with the team.Kind regardsFleur

8/10 Good

Sarbjit

Stayed 1 night in Oct 2023
Response from Fleur on 2 Nov 2023
Dear Sarbjit,Thank you for your great review, we look forward to welcoming you back soon.Kind regardsFleur

6/10 Okay

Patricia

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Staff were excellent. Service at dinner and breakfast poor due to lack of staff
Stayed 1 night in Oct 2023
Response from Fleur Brookes on 2 Nov 2023
Dear Patricia,Thank you for your review, i hope you will consider trying us again.Kind regardsFleur

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Oct 2023
Response from Fleur Brookes on 13 Oct 2023
Dear Richard,Thank you for your great review, we love to hear you had a great stay with us.We hope to welcome you back soon.Kind regardsFleur Brookes

6/10 Okay

Steve

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Oct 2023
Response from Fleur Brookes on 13 Oct 2023
Dear Steve,Thank you for your review, we hope you will consider staying with us again in the future.Fleur BrookesOperations Manager

10/10 Excellent

Emma

Response from Fleur on 29 Oct 2023
Thank you for your review, I am pleased to see you enjoyed our facilities and we look forward to seeing you again soon. Kind regards

8/10 Good

Sikander

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, breakfast cooked to order. Beautiful building and decor. However bed uncomfortable, mattress sagging in middle.
Stayed 1 night in Sep 2023
Response from Fleur Brookes on 1 Oct 2023
Dear Sikander,It's great to hear you had a great stay, will will address the sagging bed with our maintenance team.Kind regardsFleur BrookesOperations Manger

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Fleur Brookes on 1 Oct 2023
Dear RichardThank you for your great review.Kind RegardsFleur BrookesOperations Manager

10/10 Excellent

Christopher, Atherstone

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a beautiful hotel. The spa needs to return. Room was huge but stains on the carpet and around the air conditioning units On the ceilings. Also the blinds don’t cover the windows fully so to light in a morning. Beautiful huge comfy bed and wonderful shower.
Stayed 1 night in Aug 2023
Response from Fleur Brookes on 1 Oct 2023
Dear Christopher,Thank you for the the good review, we will get our team to address the issues you have raised in your review.Kind regardsFleur Brookes

10/10 Excellent

James

Stayed 1 night in Aug 2023
Response from DGM on 31 Aug 2023
Dear James, Thank you for the ten out ten star review following your stay with us here in Birmingham. I am pleased that you enjoyed your experience of HDV. I hope that we will see you back with us very soon.Very best regards Corabeth Pearsall, Deputy General Manager

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from DGM on 31 Aug 2023
Dear John, Thank you for the five star review following your stay with us here in Birmingham. I am pleased that you enjoyed your experience of HDV. I hope that we will see you back with us very soon.Very best regards Corabeth Pearsall, Deputy General Manager

10/10 Excellent

Gillan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cute little boutique hotel.
This is a charming and comfy hotel in central Birmingham. The rooms are clean, well kept, and comfy. The staff is wonderful and helpful. I will absolutely stay again the next time I come to Birmingham.
Stayed 2 nights in Aug 2023
Response from DGM on 31 Aug 2023
Dear Gillian, Thank you for the ten out of ten star review following your stay with us here in Birmingham. I am pleased that you enjoyed your experience of HDV. I hope that we will see you back with us very soon.Very best regards Corabeth Pearsall, Deputy General Manager

10/10 Excellent

Debbie

Stayed 1 night in Aug 2023
Response from DGM on 31 Aug 2023
Dear Debbie, Thank you for the five star review following your stay with us here in Birmingham. I am pleased that you enjoyed your experience of HDV. I hope that we will see you back with us very soon.Very best regards Corabeth Pearsall, Deputy General Manager

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel and service.
Great quality hotel. Reception and general staff excellent.
Stayed 1 night in Aug 2023
Response from DGM on 10 Aug 2023
Dear David, Thank you for the ten star review following your stay with us here in Birmingham. I am pleased that you enjoyed your experience of HDV. I hope that we will see you back with us very soon.Very best regardsCorabeth Pearsall, Deputy General Manager

10/10 Excellent

Duncan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 2 nights in Aug 2023
Response from DGM on 10 Aug 2023
Dear Traveller, Thank you for the five star review following your stay with us here in Birmingham. I am pleased that you enjoyed your experience of HDV. I hope that we will see you back with us very soon.Very best regardsCorabeth Pearsall, Deputy General Manager

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very happy after my stay, staff were friendly on our arrival and the hotel public area and rooms were nicely decorated.
Stayed 1 night in Jul 2023
Response from Deputy General Manager on 31 Jul 2023
Dear Richard, Thank you for the kind words following your stay with us here in Birmingham. I am pleased that you enjoyed your experience of HDV. I hope that we will see you back with us very soon.Very best regardsCorabeth Pearsall, Deputy General Manager

10/10 Excellent

Greg

Stayed 1 night in Jul 2023
Response from Deputy General Manager on 31 Jul 2023
Dear Greg, Thank you for the ten out of ten review following your stay with us here in Birmingham. I am pleased that you enjoyed your experience of HDV. I hope that we will see you back with us very soon.Very best regardsCorabeth Pearsall, Deputy General Manager

4/10 Poor

Chris

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Due to a heavy down pour we arrived back to our hotel to find our bathroom was flooded because of a leaky cealing
Stayed 1 night in Jul 2023
Response from DGM on 13 Jul 2023
Dear Chris, Thank you for taking the time to post your review of your stay with us at HDV. I am sorry that your visit didn’t quite meet the expectations that we would have both had. We always try to fix things for guests when issues arise and I am sorry that we did not get the opportunity to do so on this occasion. I hope that you will give us the opportunity to prove that we are better than your last experience with us.Very best regardsCorabeth Pearsall, Deputy General Manager

10/10 Excellent

S

Stayed 1 night in Jun 2023
Response from DGM on 13 Jul 2023
Dear Traveller, Thank you for the great review of your stay with us at HDV. The team here in Birmingham are all working towards making the hotel a great place to relax & stay & I am glad that this came across during your visit. I hope that we will see you back with us very soon.Very best regardsCorabeth Pearsall, Deputy General Manager

2/10 Terrible

Bruce

Stayed 1 night in Jul 2023
Response from DGM on 13 Jul 2023
Dear Bruce, Thank you for taking the time to post your review of your stay with us at HDV. I am sorry that your visit didn’t quite meet the expectations that we would have both had. We always try to fix things for guests when issues arise and I am sorry that we did not get the opportunity to do so on this occasion. I hope that you will give us the opportunity to prove that we are better than your last experience with us.Very best regardsCorabeth Pearsall, Deputy General Manager

10/10 Excellent

Moira

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Super friendly staff. Very clean. Great bar & restaurant. Rooms clean with everything one needs
Stayed 4 nights in Jun 2023
Response from DGM on 1 Jul 2023
Dear Moira, Thank you for the five star review following your stay with us here in Birmingham. I am pleased that you enjoyed your experience of HDV. I hope that we will see you back with us very soon.Very best regardsCorabeth Pearsall, Deputy General Manager

10/10 Excellent

Ian

Stayed 1 night in Jun 2023
Response from DGM on 1 Jul 2023
Dear Ian, Thank you for the 10 out of 10 review following your stay with us here in Birmingham. I am pleased that you enjoyed your experience of HDV. I hope that we will see you back with us very soon.Very best regardsCorabeth Pearsall, Deputy General Manager