Ratings based on 824 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
86% of guests recommend
4.0 Room cleanliness
4.0 Service & staff
3.7 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller from Glos

Posted 06-Jul-2015
Pros: Lovely pool
Cons: parking spaces are narrow and so cars sometimes take up two spaces
Location: NEC and Genting arena
Chose this hotel because it is well positioned to visit the Genting Arena. Arrived and eventually found a parking space. Went to room and then went swimming. Lovely quiet pool. After returning to room and changed went to the lounge bar for something to eat. Excellent range of food choices and even though very busy the service was swift.
4 out of 5
Recommended
for Everyone
by A verified traveller from Southampton, UK

Conveniently located hotrl

Posted 06-Jul-2015
The hotel has plenty of parking at a reasonable price. Our room was ready when we arrived at 2 pm and was immaculately clean and tidy. I thought the food and drink was a bit pricey but could not fault the quality. We went to a concert at the nearby Genting Arena and after the concert it took about 20 minutes to get served at the bar but I suppose that was understandable. Overall a good well run hotel
5 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel

Posted 03-Jul-2015
Stayed one night. Hotel was lovely and breakfast was really nice. It was quiet, clean and all the staff were lovely and helpful. Concierges were really kind and are definitely the best staff members at the hotel.
3 out of 5
Recommended
for Everyone
by A verified traveller from south west

Very close to NEC

Posted 17-Jun-2015
Pros: Nice view of the lake & near to motorway.
Cons: The executive lounge furniture is very shabby.
Location: NEC & airport
We stayed in an an executive room & we found the lounge useful as we could use it to meet a friend who was also staying in the hotel . Unfortunately the meals were not very good & the restaurant was closed on both of the nights we were staying. Nice bathroom - separate shower
2 out of 5
by A verified traveller from Glasgow

Charges being made toaccount that shouldn't be.

Posted 16-Jun-2015
My friend had booked the room for Friday 12th june and I for the Saturday 13th though paid both stays using my card, when I checked my bank balance on the Saturday morning I noticed an extra £50 had been taking without permission I went to the reception to ask about the charge and was told it shouldn't have been taken as I was paying with my debit card and that when I checked out it would be reimbursed but it would take a few days. I was reassured this wouldn't happened again when I checked in for the Saturday night stay, I just happened to check my account on Saturday evening and I had been charged another £50 so asked to see the manager who only offered a bottle of wine in the way of compensation. I checked my bank account again the following Tuesday to see if I had been refunded yet to find I had been charged twice for the Friday stay and had to call the hotel who said they're having problems with the card machine and although it shows pending it shouldn't come out, so overall I was overcharged £!84 in one weekend and was left with no money!
4 out of 5
Recommended
for Business Travellers
by A verified traveller from South West England

Stayed here because of its location to the NEC.

Posted 15-Jun-2015
Cons: Attitude of some of the staff. This mainly relates to the bar staff
surprised at the food which was quite good but pricy.
3 out of 5
Recommended
for Couples
by A verified traveller

Convenient for NEC.

Posted 14-Jun-2015
Pros: Friendly staff and relaxed atmosphere. I felt I would be secure here if I were staying on my own.
Cons: Food and bed design.
Location: Convenient for airport and any event at NEC. Easy to get back into Birmingham centre for night life and restaurants.
Efficient and well-run. However, the Hilton Burger was solid and unpleasant - neither of us managed to eat much and it was v.expensive - for a burger! The room was fine but design of bed head/ lights was such that you couldn't sit up in bed without banging your head. Lots of curses ensued throughout our stay. They should really change this design.
5 out of 5
Recommended
for Everyone
by A verified traveller

NEC

Posted 14-Jun-2015
IT WAS VERY GOOD AS WE HAD SUCH A GREAT NUMBER OF FRENSD WE ALL COULD STAY AND WALK TO THE ec.
4 out of 5
Recommended
for Everyone
by A verified traveller from Suffolk

Convenient for NEC

Posted 11-Jun-2015
Staff pleasant and quick to assist with requests. Restaurant surprisingly good.
4 out of 5
Recommended
for Everyone
by A verified traveller from ST

Lovely hotel with pleasant surroundings Nr to nec

Posted 11-Jun-2015
We stayed overnight , our room was very nice and the staff accommodating especially the bar staff. The breakfast was lovely plenty of everything. We shall definitely stay there again.