Ratings based on 558 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
85% of guests recommend
4.0 Room cleanliness
4.0 Service & staff
3.7 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Co Durham

Nice hotel right next to LG arena

Posted 24-Nov-2014
Pros: Easy to get to from motorway and right next to Lg arena. Good choice of breakfast buffet. Light and bright reception and very helpful staff.
Cons: A little tired decoration and lifts a bit slow
Location: NEC and LG arenas.
Used restaurant before going to concert in LG arena, very busy and did have to wait for service but staff very helpful and couldn't do enough to help our party with elderly people with walking difficulties. Would definitely stop again.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Wiltshire

Ideal location for the NEC and LG Arena

Posted 24-Nov-2014
Pros: Location
Location: Close to the airport and the train station if you don't want to take the car.
Great hotel, lovely staff. Short walk to the NEC, about 5 minutes. Had a twin room which was quite roomy, although I didn't find the bed very comfortable, but that's a personal thing. Only ate at the bar but food was very good, slightly expensive but it's not something we do every week. Would definitely stay again.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom LM

Good location, very close to the LG Arena.

Posted 24-Nov-2014
The staff were very friendly and helpful. Excellent breakfast and good value coffee and cake after the concert at the LG Arena. Amazing selection of cakes.
4 out of 5
Recommended
for Everyone
by A verified traveller

great position for lg areana

Posted 23-Nov-2014
Cons: extra towel and spare blanket
stayed at the hotel to go to the lg areana only 5mins away
3 out of 5
by A verified travellerfrom stamford

Chose hotel for location to lg arena

Posted 23-Nov-2014
Pros: Staff very polite. Location.
Cons: Drinks far too expensive. Bar service slow. Disappointed to find wifi cost fourteen pounds! A rip off! Breakfast average only.
Location: Location fine for BirminghamGer
Generally we found the hotel ok. Very pleasant staff.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Berkshire

Super Clean and comfortable hotel

Posted 23-Nov-2014
Pros: Does what It says in the description
Cons: no
Car Park layout a bit strange. Warm welcome on check in. Room very clean. Toiletries presented well. Bar food a bit expensive but there's plenty of alternatives off site.
5 out of 5
Recommended
for Everyone
by A verified traveller

Very comfortable hotel near the NEC Birmingham

Posted 21-Nov-2014
We were very happy to stay in this hotel, located just a walking distance from the NEC Birmingham. We had very nice evening meal in the Millers Restaurant and excellent breakfat in the Boulevard Restaurant.
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice Hotel.. Rooms can be good value.. but..

Posted 20-Nov-2014
Pros: Condition, classy feel, professional staff
Cons: Don`t charge residents to park and consider free wi-fi in rooms
Location: Near airport and NEC
Food and service expensive. Was charged for just being served at my seat in the bar by the waiter, No free Wi-Fi in rooms and worst of all.. £9 to park. What are we supposed to do, walk there? It should be free. Basically, if you don`t drive, use Wi-Fi, eat or drink then this is a nice Hotel
5 out of 5
Recommended
for Everyone
by A verified travellerfrom North Yorkshire

Best Hotel for visiting NEC

Posted 18-Nov-2014
Beautiful hotel in very close proximity to NEC, pleasing walk through wooded area next to the lake to NEC, takes about 5 to 10 minutes depending on how fast you walk. Very good breakfast with plenty of choice. Room service arrives within specified time and the food is excellent. Beds very comfy, room lovely and clean. Will be returning.
2 out of 5
by A verified travellerfrom UK

Not what I expected

Posted 14-Nov-2014
Pros: The gym
Cons: Staff Training/Supervision
Location: Near to the airport so a great location
It took 45 minuets to check me in, after having several conversations with the receptionist she still made several mistakes. Forgot to activate my card to access specific areas, took the wrong amount of money off my credit card, also took a payment off a card that did not belong to me. Spent a lot of time at the desk due to the issues. Lifts not working, really not a great experience I have stayed in Hilton hotels before, I was expecting a lot more from Hilton it really spoilt the surprise for my partner.