Reception

Reviews of Selina Birmingham - Hostel

3 out of 5
Selina Birmingham - Hostel
92-95 Livery Street, Birmingham, England

Reviews

7.6

Good

Rating 10 - Excellent. 93 out of 209 reviews" "
Rating 8 - Good. 50 out of 209 reviews" "
Rating 6 - Okay. 22 out of 209 reviews" "
Rating 4 - Poor. 18 out of 209 reviews" "
Rating 2 - Terrible. 26 out of 209 reviews" "

7.8/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Joanna

Business traveller
Liked: Staff & service
It was good for a couple of nights
Stayed 2 nights in Mar 2024

6/10 Okay

Clare

Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Did the job and bed was clean and comfy. Very small room. No TV. Husbands shower was cold. Could have been cleaner and finished better
Stayed 1 night in Mar 2024

6/10 Okay

Zachary

Liked: Staff & service
Disliked: Cleanliness
Stayed 2 nights in Feb 2024

8/10 Good

Sajid

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Andrew, Birmingham

Stayed 2 nights in Jan 2024

10/10 Excellent

Ki Ki

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Kay

Stayed 1 night in Dec 2023

10/10 Excellent

Laura

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Private Rooms are fantastic
Felt like a hotel, the private rooms are spacious and lovely!
Stayed 1 night in Dec 2023

10/10 Excellent

Jordon

Stayed 1 night in Dec 2023

10/10 Excellent

Robert

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was great. Only problem was key card to room stopped working before the 11am checkout
Stayed 1 night in Nov 2023
Response from Selina on 4 Dec 2023
Hi Robert,Thank you for taking the time to leave us a review, we are happy to read that you enjoyed your stay! Your valuable feedback is highly appreciated, and we will continue to enhance our services as we expand. We hope to see you again in the future!Best wishes,Selina Birmingham Front Desk Team

8/10 Good

Karol

Stayed 1 night in Nov 2023

8/10 Good

sebastian, Dereham

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One the best properties I have stayed in
Stayed 1 night in Nov 2023
Response from Selina on 27 Nov 2023
Hi David,Thank you for your kind words! Our team works hard to ensure you have the best trip possible and we're thrilled to read you enjoyed your stay at Selina. We hope to get the chance to host you again and provide you with more unforgettable experiences!Best wishes,Selina Birmingham Front Desk Team

8/10 Good

Takunda

Stayed 1 night in Nov 2023

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

8/10 Good

christian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

.

Stayed 1 night in Nov 2023

10/10 Excellent

Jacqueline

Stayed 2 nights in Nov 2023

8/10 Good

Kevin

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023

4/10 Poor

Stephen

Stayed 1 night in Oct 2023

10/10 Excellent

Neil

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Selina Hotel. HIGHLY RECOMMENDED.
An outstanding place to stay, near the heart of Birmingham. 1st Class in every sense. Thank you, Elsa, Sunni, and everyone at the Selina Hotel.
Stayed 2 nights in Oct 2023
Response from Selina on 20 Oct 2023
Hello Neil,Thank you for taking the time to leave us such a positive review! It was a pleasure to host you and we are happy to read you enjoyed your time at Selina Birmingham.Your kind words have been passed on to the rest of the team and we sincerely hope to welcome you again in the near future.Best wishes,Selina Birmingham Front Desk Team

10/10 Excellent

Ryan

Stayed 2 nights in Oct 2023

10/10 Excellent

Faye

Stayed 2 nights in Sep 2023

10/10 Excellent

Cheryl

Stayed 2 nights in Sep 2023
Response from Selina on 27 Sept 2023
Dear Cheryl,Thank you for taking the time to leave us a review! It was a pleasure to host you and we hope to welcome you back in the near future.Warm regards,Selina Birmingham Front Desk Team

4/10 Poor

Hamed

I had a bad experience with Selina; though the staff was great and helpful, yet I was unable to sleep there because the booking was done wrongly (it was for a female room while I am a man). I booked the room on the same night of my stay but I wanted to cancel due to this mistake, I was informed that I cannot because it was "past the cancellation date". The assistance from expedia was great and helpful, but I still did not get any progress in canceling my reservation. I have all the information and I would be grateful if expedia would work on resolving the issue especially that I have received an email earlier today from Selina indicating that they cannot do anything regarding the cancelation DESPITE earlier commitment that they will "work on it".
Stayed 1 night in Sep 2023

10/10 Excellent

Janet

Stayed 2 nights in Sep 2023

8/10 Good

Sin Manw

Liked: Cleanliness, staff & service
The area is quite quiet and dark in the evening.
Stayed 2 nights in Sep 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Detailed Review
Since this was our first time in the UK, it felt great to stay at selina and i would especially appreciate the idea of common kitchen. They had a very clean room and a living area, the whole place was cosy and the staffs were friendly too. Apart from this I had very few issues such as the kitchen was a little dirty, water to wash the vessels in the kitchen was too hot and on the last day there was no water for an hour.
Stayed 4 nights in Sep 2023
Response from Selina on 11 Sept 2023
Dear Guest,Thank you for choosing us as your first stay in the UK and for taking the time to leave such a detailed review! We are pleased to read that you had had a comfortable stay and enjoyed our communal facilities.We are very sorry for the water issues you have encountered during your stay and sincerely hope that this did not negatively impact your overall experience with us. Your feedback has been passed on to our maintenance team and we are working on resolving these issues as soon as possible.It was a pleasure to host you and we hope to welcome you back again in the near future!Kind regards,Selina Birmingham Front Desk Team

8/10 Good

Sam

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, clean property and room and generally a nice experience. Very reasonably priced too. The only down side is that the room had no ventilation or windows you can open. This meant my sleep wasn’t great. But for the price, it’s a decent option
Stayed 1 night in Aug 2023

4/10 Poor

Shivon

Disliked: Room comfort
Overall not what I expected
The walls are thin, when anyone walks pass you can hear everything. From 9am there was people talking in the corridor and felt like they was in the same room as me. Staff are lovely but I never booked the place for the staff. On the walls in the room there was some type of dirt water or food splashed. There was also dust on top of the picture in the room.
Stayed 1 night in Aug 2023

10/10 Excellent

Yasser

Stayed 1 night in Jul 2023

8/10 Good

Maria T, BROOKINGS

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Spacious but spare room. There was a hairdryer, no iron or tv, which was fine by me. My only complaints are that the mattress could have been better and the hanging space was not long enough for dresses. All employees are interacted with were extremely helpful, nice, and polite. One warning, they have a small cafe/ bar, but the didn’t accept cash for anything.
Stayed 6 nights in Jun 2023

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and Friendly
Great little bolt hole for all you need in Birmingham. Had a private room so can only comment on that. Was a bit warm but clean
Stayed 6 nights in Jun 2023
Response from Selina on 28 Jun 2023
Dear Angela,Thank you for a lovely review! We are happy to hear you enjoyed your stay and invite you to visit us again in the future.Best wishes,Selina Birmingham Front Desk Team

4/10 Poor

Ricardo

Business traveller
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, room comfort
Lack of Cleanness
Toilets were in very poor condition
Stayed 1 night in Jun 2023

10/10 Excellent

Macala

Stayed 1 night in Jun 2023

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I stayed in a dorm, the water was hot. The room clean & quiet. The staff very friendly & helpful and the cocktails made by Mat were delicious (including the Mocktails).
Stayed 5 nights in Jun 2023

8/10 Good

Beniamin

👍
Stayed 1 night in May 2023

10/10 Excellent

MUHAMMED

Stayed 1 night in May 2023
Response from Selina Birmingham Front Desk Team on 25 May 2023
Hello Muhammed, Thank you for staying at Selina Birmingham and for taking your time to write a review. We’re really pleased to read that you had a comfortable stay with us.We hope that we can welcome you back to Selina Birmingham in the near future.Kindest Regards,Selina Birmingham Front Desk Team.

2/10 Terrible

Bhavik

Stayed 1 night in Apr 2023

8/10 Good

UKSL

Stayed 1 night in Apr 2023

10/10 Excellent

Mukti

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick and easy check-in room was quite clean beds
Quick and easy check-in room was quite clean beds were comfortable lockers were easy to use and although the light switch in the bed is finding the switch was a little bit hard but if you wanna look at the bottom
Stayed 1 night in Mar 2023
Response from Selina on 18 Apr 2023
Dear Mukti, Thank you for leaving such a wonderful review! We are thrilled to hear that your check-in was quick and easy, and that your room met your standards of comfort and cleanliness. We hope to host you again soon for another wonderful stay! Warm Regards,Selina Birmingham Front Desk Team

6/10 Okay

Kazz

Travelled with group
Mouldy bathroom
Staff were super friendly, room was big, beds comfy, bathroom however… you couldn’t pay me to go in there. COVERED in mould, dirty razor left by the sink, extractor fan broken and covered over. I would absolutely stay here again if they sorted the bathroom out, it was vile.
Used razor
Broken extractor fan
Stayed 1 night in Mar 2023
Response from Selina on 18 Apr 2023
Dear Kazz, We're glad to hear that you found our staff to be friendly and enjoyed the comfort of your room. However, we're sorry to hear about your experience with the bathroom. We take cleanliness very seriously and it's unacceptable to hear about any issues with mould or dirt in our rooms. We apologize for any inconvenience caused during your stay and will be sure to address these concerns with our housekeeping and maintenance team. In addition, we urge our guests to communicate any and all issues or concerns they might experience during their stay to the front desk, and the team will do their best to assist with the situation and find the right solution.We hope you give us another chance in the future to provide you with a better experience. Warm Regards,Selina Birmingham Front Desk Team

4/10 Poor

Michelle

Travelled with partner
Disliked: Cleanliness, staff & service
Stayed 1 night in Mar 2023

10/10 Excellent

Rana

Stayed 1 night in Mar 2023

4/10 Poor

Michelle

Business traveller, Travelled with group
Disliked: Cleanliness, amenities
Pros: 1.Lounge seating area is cosy and comfy 2.Location: close to city 3.Shared dormitory have a curtain for every bed to keep your privacy Cons: 1.Toilet’s button is stick or cannot flush properly. 2.There was no washing up liquid, and no cold water tap in the Guests kitchen for some time. 3.Some room heating are not working. 4. Overpriced for shared dormitory Monday - Sunday. Overall my experience Customer service were ok.
Stayed 1 night in Mar 2023

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Feb 2023

2/10 Terrible

David

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Would not stay here again
Felt very unsafe there had to wear all my clothes in bed of fear something might be stolen and felt like i was sleeping in a shoebox shower and toilets dirty
Stayed 2 nights in Feb 2023
Response from Selina on 6 Apr 2023
Hello dear David, we hope you are well.We are really sorry to hear you did not enjoy your stay with us. We do our best to make people feel safe, by providing lockers in the shared dorms, a 24 hour reception (which means there is always a member of staff available and more than happy to help you and even move you to another room if necessary!) and a storage room where you can leave your stuff if the locker is not enough. We really hope you will decide to stay with us again knowing this now!Kindest regards,Selina Birmingham Front Desk Team.

2/10 Terrible

Michelle

Stayed 1 night in Feb 2023

10/10 Excellent

Sharon

Stayed 1 night in Feb 2023

8/10 Good

Mohamed

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023