Lunch and dinner served, British cuisine
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Reviews of Copthorne Hotel Merry Hill Dudley

4 out of 5
Copthorne Hotel Merry Hill Dudley
The Waterfront, Level Street, Brierley Hill, England

Reviews

8.4

Very good

Rating 10 - Excellent. 462 out of 1001 reviews" "
Rating 8 - Good. 348 out of 1001 reviews" "
Rating 6 - Okay. 127 out of 1001 reviews" "
Rating 4 - Poor. 36 out of 1001 reviews" "
Rating 2 - Terrible. 28 out of 1001 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Martin, County Durham

Business traveller
Liked: Staff & service
The room I stayed in was very dated and tired. The bathroom, in particular, was in desperate need of an update. There was loose, mouldy silicone around the bath and shower area. Also, the pipes were rattling and banging, which woke me up several times throughout my two-night stay. I didn't mention these issues to the hotel staff because they didn't even ask me if everything was fine while checking out. Despite paying more than other hotels and expecting the standard that Copthorne portrays, I won't be returning to this hotel.
Stayed 2 nights in Apr 2024
Response from Operations Manager on 11 Apr 2024
Dear Martin,Thank you for taking the time to share your feedback following your recent visit. Please accept my apologies for the shortfalls in service and standards you experienced. It is through feedback such as yours that we can use constructively to improve our standards and service and I will be working with the rest of my management team to address the shortfalls.Kind regards,Mark ChildsOperations Manager

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything
Stayed 1 night in Apr 2024
Response from Operations Manager on 11 Apr 2024
Dear David,We really appreciate your great review following your recent visit, thank you.We hope to have the pleasure of welcoming you again to the hotel in the not too distant future.Kind regards,Mark ChildsOperations Manager

8/10 Good

Kerwin

Liked: Staff & service, property conditions & facilities
I’ve stayed in the Copthorne on several occasions and the staff are always courteous and friendly. I have no problem recommending this to anybody who want to be near Birmingham, but far enough to enjoy the countryside. This is an excellent hotel and affordable with a swimming pool and sauna
Stayed 2 nights in Apr 2024
Response from Operations Manager on 11 Apr 2024
Dear Kerwin,We really appreciate your great review following your recent visit, thank you.We hope to have the pleasure of welcoming you again to the hotel in the not too distant future.Kind regards,Mark ChildsOperations Manager

8/10 Good

joanne

Stayed 1 night in Mar 2024

10/10 Excellent

Graham

I used to live in the area but only 2nd time at premises , can’t knock it in any way . Once through main doors could feel the heating , Reception staff brilliant and welcoming . On first floor and apartment was massive and very clean, everything you could wish for 10 out 5 . No way can l knock it .👍😄🌹
Stayed 1 night in Mar 2024
Response from Operations Manager on 30 Mar 2024
Dear Graham,We really appreciate your great review following your recent visit, thank you.We hope to have the pleasure of welcoming you again to the hotel in the not too distant future.Kind regards,Mark ChildsOperations Manager

8/10 Good

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very freindly staff, great room and breakfast. Bar cocktails were from ready made bladder bags which was disappointing.
Stayed 1 night in Mar 2024
Response from Operations Manager on 30 Mar 2024
Dear Paul,Thank you for your feedback following your recent visit. We appreciate you taking the time and your feedback will be reviewed within my team to make improvements where we can and to praise those team members where appropriate.We hope to have the opportunity to welcome you again in the not too distant future.Kind regards,Mark ChildsOperations Manager

10/10 Excellent

Josephine

Travelled with partner
Very quick check in, room was clean comfortable and warm. Restaurant was nice too, thank you
Stayed 1 night in Mar 2024
Response from Operations Manager on 24 Mar 2024
Dear Josephine,We really appreciate your great review following your recent visit, thank you.We hope to have the pleasure of welcoming you again to the hotel in the not too distant future.Kind regards,Mark ChildsOperations Manager

6/10 Okay

Darryl

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Rooms need some TLC outdated and need painting etc
Stayed 1 night in Mar 2024
Response from Operations Manager on 23 Mar 2024
Dear Darryl,Thank you for your feedback following your recent visit. We appreciate you taking the time and your feedback will be reviewed within my team to make improvements where we can.We hope to have the opportunity to welcome you again in the not too distant future.Kind regards,Mark ChildsOperations Manager

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 1 night in Mar 2024
Response from General Manager on 11 Mar 2024
Dear Daniel,We really appreciate your positive rating following your recent visit, thank you.We hope to have the pleasure of welcoming you again to the hotel in the not too distant future.Kind regards,Stuart FlemingGeneral Manager

8/10 Good

Anthony

Stayed 1 night in Mar 2024
Response from Operations Manager on 30 Mar 2024
Dear Anthony,We really appreciate your great review following your recent visit, thank you.We hope to have the pleasure of welcoming you again to the hotel in the not too distant future.Kind regards,Mark ChildsOperations Manager

10/10 Excellent

Karen

Liked: Staff & service, amenities, property conditions & facilities
The staff at this hotel are incredible. Nothing is too much trouble and everything is done with a smile. They are efficient, kind,and helpful. The pool is lovely, the food excellent. Going to the Copthorne in Merry Hill is like home from home.
Stayed 1 night in Mar 2024
Response from General Manager on 11 Mar 2024
Dear Karen,We really appreciate your positive review following your recent visit, thank you.We hope to have the pleasure of welcoming you again to the hotel in the not too distant future.Kind regards,Stuart FlemingGeneral Manager

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As usual, the staff are excellent. They are welcoming and efficient and very friendly. I had made 3 separate reservations as i wasn’t sure how long i needed to stay. The changing that was necessary was made very easy and kindly done. This hotel has the best staff I have ever encountered. The health club is lovely too.
Stayed 1 night in Mar 2024
Response from Operations Manager on 3 Mar 2024
Dear Karen ,We really appreciate your great review following your recent visit, thank you.We hope to have the pleasure of welcoming you again to the hotel in the not too distant future.Kind regards,Mark ChildsOperations Manager

10/10 Excellent

Rebekah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing two night stay at this hotel, it was for my friends birthday and they looked after us both. Each person we spoke to and served or helped us were amazing and so friendly! Shelley on night one in the restaurant was so friendly and made us feel at ease. I asked a couple questions and nothing was too much effort! We can not wait to book our next stay with you for another spa and shopping day.
Stayed 1 night in Feb 2024
Response from Operations Manager on 25 Feb 2024
Dear Rebekah,We really appreciate your great review following your recent visit, thank you.We hope to have the pleasure of welcoming you again to the hotel in the not too distant future.Kind regards,Mark ChildsOperations Manager

10/10 Excellent

Rebekah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Operations Manager on 25 Feb 2024
Dear Rebekah,We really appreciate your great review following your recent visit, thank you.We hope to have the pleasure of welcoming you again to the hotel in the not too distant future.Kind regards,Mark ChildsOperations Manager

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities
We liked being able to use the pool and hot tub. Room was very comfortable. Staff were friendly and helpful
Stayed 1 night in Feb 2024
Response from Operations Manager on 28 Feb 2024
Dear Emily,We really appreciate your great review following your recent visit, thank you.We hope to have the pleasure of welcoming you again to the hotel in the not too distant future.Kind regards,Mark ChildsOperations Manager

8/10 Good

Louise

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The swimming pool and spa was not exclusive to the hotel so we didn’t use as the complex was very busy
Stayed 1 night in Feb 2024
Response from Operations Manager on 21 Feb 2024
Dear Louise,Thank you for your feedback following your recent visit. We appreciate you taking the time and your feedback will be reviewed within my team to make improvements where we can and to praise those team members where appropriate.We hope to have the opportunity to welcome you again in the not too distant future.Kind regards,Mark ChildsOperations Manager

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good rooms great Swimming pool,
Stayed 2 nights in Feb 2024
Response from Operations Manager on 13 Feb 2024
Dear Andrew,We really appreciate your great review following your recent visit, thank you.We hope to have the pleasure of welcoming you again to the hotel in the not too distant future.Kind regards,Mark ChildsOperations Manager

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Operations Manager on 8 Feb 2024
Dear David,We really appreciate your great review following your recent visit, thank you.We hope to have the pleasure of welcoming you again to the hotel in the not too distant future.Kind regards,Mark ChildsOperations Manager

6/10 Okay

Michael

Stayed 1 night in Jan 2024
Response from Operations Manager on 22 Jan 2024
Dear MIchael,Thank you for taking the time to share your feedback following your recent visit. Please accept my apologies for the shortfalls in service and standards you experienced. It is through feedback such as yours that we can use constructively to improve our standards and service and I will be working with the rest of my management team to address the shortfalls.Kind regards,Mark ChildsOperations Manager

10/10 Excellent

Andrew

Stayed 1 night in Jan 2024
Response from Operations Manager on 19 Jan 2024
Dear Andrew,We really appreciate your great review following your recent visit, thank you.We hope to have the pleasure of welcoming you again to the hotel in the not too distant future.Kind regards,Mark ChildsOperations Manager

10/10 Excellent

Kafil Uddin

Stayed 1 night in Jan 2024
Response from Operations Manager on 17 Jan 2024
Dear Kafil,We really appreciate your great review following your recent visit, thank you.We hope to have the pleasure of welcoming you again to the hotel in the not too distant future.Kind regards,Mark ChildsOperations Manager

6/10 Okay

Richard

Stayed 2 nights in Jan 2024
Response from Operations Manager on 15 Jan 2024
Dear Richard,Thank you for your feedback following your recent visit. We appreciate you taking the time and your feedback will be reviewed within my team to make improvements where we can.We hope to have the opportunity to welcome you again in the not too distant future.Kind regards,Mark ChildsOperations Manager

8/10 Good

David

Stayed 1 night in Jan 2024
Response from Operations Manager on 15 Jan 2024
Dear David,Thank you for your feedback following your recent visit. We appreciate you taking the time and your feedback will be reviewed within my team to make improvements where we can.We hope to have the opportunity to welcome you again in the not too distant future.Kind regards,Mark ChildsOperations Manager

8/10 Good

Diane

Stayed 1 night in Jan 2024
Response from Operations Manager on 15 Jan 2024
Dear Diane,Thank you for your feedback following your recent visit. We appreciate you taking the time and your feedback will be reviewed within my team to make improvements where we can.We hope to have the opportunity to welcome you again in the not too distant future.Kind regards,Mark ChildsOperations Manager

8/10 Good

Lisa

Liked: Cleanliness, staff & service, room comfort
Weekend Leisure Stay
Staff are really friendly and welcoming. Hotel itself is a bit dated but facilities are good and the hotel is clean. Free parking, great location for Merry Hill shopping and a short drive from Dudley zoo and castle.
Stayed 2 nights in Jan 2024
Response from Operations Manager on 9 Jan 2024
Dear Lisa,We really appreciate your great review following your recent visit, thank you.We hope to have the pleasure of welcoming you again to the hotel in the not too distant future.Kind regards,Mark ChildsOperations Manager

2/10 Terrible

Amanda

Travelled with partner
Liked: Amenities
Disliked: Property conditions & facilities
Hygiene and clanliness is awful 2 rooms literally un acceptable standard Reported no Housekeeping had to clean myself Spoke to management still waitingbfor response from them .
Stayed 1 night in Jan 2024
Response from Operations Manager on 9 Jan 2024
Dear Amanda,Thank you for taking the time to share your feedback following your recent visit. Please accept my apologies for the shortfalls in service and standards you experienced. It is through feedback such as yours that we can use constructively to improve our standards and service and I will be working with the rest of my management team to address the shortfalls.I have contacted you directly today.Kind regards,Mark ChildsOperations Manager

8/10 Good

Kerwin

Stayed 2 nights in Dec 2023
Response from Operations Manager on 22 Jan 2024
Dear Kerwin,Thank you for your feedback following your recent visit. We appreciate you taking the time and your feedback will be reviewed within my team to make improvements where we can.We hope to have the opportunity to welcome you again in the not too distant future.Kind regards,Mark ChildsOperations Manager

8/10 Good

Sammy

Liked: Staff & service
Stayed 1 night in Dec 2023
Response from Operations Manager on 31 Jan 2024
Dear Sammy,Thank you for your feedback following your recent visit. We appreciate you taking the time and your feedback will be reviewed within my team to make improvements where we can.We hope to have the opportunity to welcome you again in the not too distant future.Kind regards,Mark ChildsOperations Manager

10/10 Excellent

Keeley-Anne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just needs a little updating as it look very modern from the outside but the rooms only look very dated but it was a lovely stay and I would stay again the staff was all very nice
Stayed 1 night in Dec 2023
Response from General Manager on 29 Dec 2023
Dear Keeley-Anne,We really appreciate your positive review following your recent visit, thank you.We hope to have the pleasure of welcoming you again to the hotel in the not too distant future.Kind regards,Stuart FlemingGeneral Manager

10/10 Excellent

Farhaan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from General Manager on 29 Dec 2023
Dear Farhaan,We really appreciate your positive rating following your recent visit, thank you.We hope to have the pleasure of welcoming you again to the hotel in the not too distant future.Kind regards,Stuart FlemingGeneral Manager

10/10 Excellent

Nigel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We ended up arriving extremely late - all front desk staff very helpful and rooms comfortable.
Stayed 1 night in Dec 2023
Response from General Manager on 29 Dec 2023
Dear Nigel,We really appreciate your positive review following your recent visit, thank you.We hope to have the pleasure of welcoming you again to the hotel in the not too distant future.Kind regards,Stuart FlemingGeneral Manager

10/10 Excellent

Rob

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnighter to visit the office. Easy check-in, good size room, large comfortable bed, trouser press, iron, ironing board, tea&coffee,bath and shower,good toiletries.
Stayed 1 night in Dec 2023
Response from General Manager on 29 Dec 2023
Dear Rob,We really appreciate your positive review following your recent visit, thank you.We hope to have the pleasure of welcoming you again to the hotel in the not too distant future.Kind regards,Stuart FlemingGeneral Manager

10/10 Excellent

Joanna

Stayed 2 nights in Dec 2023
Response from General Manager on 29 Dec 2023
Dear Joanna,We really appreciate your positive rating following your recent visit, thank you.We hope to have the pleasure of welcoming you again to the hotel in the not too distant future.Kind regards,Stuart FlemingGeneral Manager

10/10 Excellent

Beryl

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Operations Manager on 23 Dec 2023
Dear Beryl,We really appreciate your great review following your recent visit, thank you.We hope to have the pleasure of welcoming you again to the hotel in the not too distant future.Kind regards,Mark ChildsOperations Manager

8/10 Good

ranjit

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Operations Manager on 31 Jan 2024
Dear Ranjit,Thank you for your feedback following your recent visit. We appreciate you taking the time and your feedback will be reviewed within my team to make improvements where we can.We hope to have the opportunity to welcome you again in the not too distant future.Kind regards,Mark ChildsOperations Manager

8/10 Good

Francesca

Stayed 1 night in Dec 2023
Response from Operations Manager on 22 Dec 2023
Dear Francesca,Thank you for your feedback following your recent visit. We appreciate you taking the time and your feedback will be reviewed within my team to make improvements where we can.We hope to have the opportunity to welcome you again in the not too distant future.Kind regards,Mark ChildsOperations Manager

8/10 Good

KIN Chuen

Stayed 1 night in Dec 2023
Response from Operations Manager on 20 Dec 2023
Dear Kin,Thank you for your feedback following your recent visit. We appreciate you taking the time and your feedback will be reviewed within my team to make improvements where we can and to praise those team members where appropriate.We hope to have the opportunity to welcome you again in the not too distant future.Kind regards,Mark ChildsOperations Manager

2/10 Terrible

Moosa

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
First night couldn’t sleep because they had clubbing going on downstairs. They didn’t help with luggage. Didn’t help with anything. I had to park so far away which is a parking lot used for people who wanna smoke cheese. Rooms are from the 1980s Toilet flushes and doesn’t stop flushing. Lighting is so dim. Room so gloomy and depressing. Everything is just so old and creaky.
Response from Operations Manager on 20 Dec 2023
Dear Moosa,Thank you for taking the time to share your feedback following your recent visit. Please accept my apologies for the shortfalls in service and standards you experienced. It is through feedback such as yours that we can use constructively to improve our standards and service and I will be working with the rest of my management team to address the shortfalls.Kind regards,Mark ChildsOperations Manager

8/10 Good

Francesca

Stayed 4 nights in Dec 2023
Response from Operations Manager on 20 Dec 2023
Dear Francesca,Thank you for your feedback following your recent visit. We appreciate you taking the time and your feedback will be reviewed within my team to make improvements where we can and to praise those team members where appropriate.We hope to have the opportunity to welcome you again in the not too distant future.Kind regards,Mark ChildsOperations Manager

6/10 Okay

Lisa

Travelled with group
Stayed 1 night in Dec 2023
Response from Operations Manager on 20 Dec 2023
Dear Lisa,Thank you for taking the time to share your feedback following your recent visit. Please accept my apologies for the shortfalls in service and standards you experienced. It is through feedback such as yours that we can use constructively to improve our standards and service and I will be working with the rest of my management team to address the shortfalls.Kind regards,Mark ChildsOperations Manager

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Value for Money
It was a perfectly acceptable hotel, with a good gym, and an ok pool, the staff were all great. The room did not have aircon, but that was not an issue for staying in the winter. for what we paid could not have asked for more.
Stayed 1 night in Dec 2023
Response from Operations Manager on 20 Dec 2023
Dear William,We really appreciate your great review following your recent visit, thank you.We hope to have the pleasure of welcoming you again to the hotel in the not too distant future.Kind regards,Mark ChildsOperations Manager

10/10 Excellent

Annette

Stayed 1 night in Dec 2023
Response from Operations Manager on 20 Dec 2023
Dear Annette,We really appreciate your great review following your recent visit, thank you.We hope to have the pleasure of welcoming you again to the hotel in the not too distant future.Kind regards,Mark ChildsOperations Manager

8/10 Good

Clare

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2023
Response from Operations Manager on 20 Dec 2023
Dear ,Thank you for your feedback following your recent visit. We appreciate you taking the time and your feedback will be reviewed within my team to make improvements where we can.We hope to have the opportunity to welcome you again in the not too distant future.Kind regards,Mark ChildsOperations Manager

10/10 Excellent

Richard

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Operations Manager on 22 Dec 2023
Dear Richard,We really appreciate your great review following your recent visit, thank you.We hope to have the pleasure of welcoming you again to the hotel in the not too distant future.Kind regards,Mark ChildsOperations Manager

10/10 Excellent

William

Stayed 1 night in Dec 2023
Response from Operations Manager on 20 Dec 2023
Dear William,We really appreciate your great review following your recent visit, thank you.We hope to have the pleasure of welcoming you again to the hotel in the not too distant future.Kind regards,Mark ChildsOperations Manager

10/10 Excellent

Barry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great weekend
very clean and tidy
Stayed 3 nights in Nov 2023
Response from Operations Manager on 20 Dec 2023
Dear Barry,We really appreciate your great review following your recent visit, thank you.We hope to have the pleasure of welcoming you again to the hotel in the not too distant future.Kind regards,Mark ChildsOperations Manager

8/10 Good

Stuart

Stayed 1 night in Nov 2023
Response from Operations Manager on 20 Dec 2023
Dear Stuart,Thank you for your feedback following your recent visit. We appreciate you taking the time and your feedback will be reviewed within my team to make improvements where we can and to praise those team members where appropriate.We hope to have the opportunity to welcome you again in the not too distant future.Kind regards,Mark ChildsOperations Manager

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great central location staff always on hand and polite
Stayed 1 night in Nov 2023
Response from Operations Manager on 2 Dec 2023
Dear Daniel,We really appreciate your great review following your recent visit, thank you.We hope to have the pleasure of welcoming you again to the hotel in the not too distant future.Kind regards,Mark ChildsOperations Manager

8/10 Good

Dr Saima

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023
Response from Operations Manager on 25 Nov 2023
Dear Dr Saima,Thank you for your feedback following your recent visit. We appreciate you taking the time and your feedback will be reviewed within my team to make improvements where we can and to praise those team members where appropriate.We hope to have the opportunity to welcome you again in the not too distant future.Kind regards,Mark ChildsOperations Manager

10/10 Excellent

S

Stayed 1 night in Nov 2023
Response from Operations Manager on 18 Nov 2023
Dear Reviewer,We really appreciate your great review following your recent visit, thank you.We hope to have the pleasure of welcoming you again to the hotel in the not too distant future.Kind regards,Mark ChildsOperations Manager