Comfort Apartment, Non Smoking | Premium bedding, individually decorated, individually furnished, desk

Reviews of Comfort Zone Serviced Apartments

3 out of 5
Comfort Zone Serviced Apartments
26 Granville St, Unit 8, Cutlass Court, Birmingham, England

Reviews

8.2

Very good

Rating 10 - Excellent. 39 out of 91 reviews" "
Rating 8 - Good. 32 out of 91 reviews" "
Rating 6 - Okay. 11 out of 91 reviews" "
Rating 4 - Poor. 6 out of 91 reviews" "
Rating 2 - Terrible. 3 out of 91 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Aaisha

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Caitlin

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Highly recommended
Stayed 1 night in Nov 2022

8/10 Good

S

Travelled with family
Liked: Cleanliness, room comfort
Parking was great, just £10 and secure parking. Apartment was generally nice, tidy, and clean. Unfortunate that the bedroom door could not shut in the room with the twin beds (beds stopped the door). Only real disappointment, hence the low score, was the door to the balcony was gaffer tapped closed which looked scruffy and obviously prevented opening and enjoying sunny weather.
Stayed 1 night in Aug 2022

10/10 Excellent

Leighann

Stayed 1 night in Jun 2022

10/10 Excellent

Adepeleyin

Travelled with family
Liked: Cleanliness, room comfort
Nice One
The apartment was very clean amd homely
Stayed 1 night in Apr 2022

10/10 Excellent

Mark

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Good quality for price
Stayed 2 nights in Mar 2022

10/10 Excellent

Jessica

Stayed 1 night in Feb 2022

10/10 Excellent

Graham

Travelled with family
Liked: Cleanliness, room comfort
Will book again
Excellent place to say. And so central to everything.
Stayed 3 nights in Feb 2022

4/10 Poor

Verified traveller

Liked: Room comfort
Disliked: Cleanliness
Its worth knowing before you book that the rooms are in a residential block of flats, so as well as guest rooms there are people living in the property too. It's not in a very nice area. The apartment next to ours had dents in the door where the police have raided them, there was a gentleman in the flat opposite having a very loud disagreement on the phone with what we gathered from the conversation was his drug dealer and banging his fists on the walls. There was also two trolleys abandoned in the car park which we had to pay £10 to use The apartment itself is a bit tired. Three TV remotes but only one set of batteries The bath was dented in several places and had a long black hair inside on arrival Good Points- The bed is really comfy The towels provided are good quality Lovely big balcony I think this would be fine for a group of young people looking to rest their head after a night of partying but for couples looking for a home away from home type setting this is not the right place
Stayed 1 night in Jan 2022
Response from General manager on 31 Jan 2022
Hi Thank you for your review. You will find that most serviced apartments in Birmingham are in shared with residential flats. The shopping trolleys are not abandoned but for use of residents and guest to help with shopping and other bags. In central Birmingham you will find £10 is a reasonable rate for secure parking over night. Apologies for the hair left in the bath and the dead batteries. However we do provide a helpline. which you could have called to resolve these issues. Kind Regards Comfort Zone Management.

8/10 Good

Fiona

Travelled with group
Liked: Cleanliness, room comfort
Stayed 1 night in Jan 2022

8/10 Good

Andrew

Travelled with family
Liked: Cleanliness, room comfort
Comfort and simplicity.
Comfortable and simple; just the way I like it. Could have done with a noon check out though.
Stayed 1 night in Dec 2021

2/10 Terrible

Shahin

Disliked: Cleanliness, room comfort
Stayed 1 night in Dec 2021

10/10 Excellent

Benjamin

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Nice place, close to city centre. Friendly staff.
Stayed 1 night in Oct 2021

8/10 Good

Hannah

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very spacious and well stocked- it contains everything you need for a short stay. Great location and the beds are very comfortable
Stayed 2 nights in Sep 2021

10/10 Excellent

Olivia

Travelled with group
Liked: Cleanliness, room comfort
Fab Place to stay to Visit The Boogie Shed
Great apartment. Perfect communication and rooms ;-) Have stayed before and will do again. They even leave you some tea and coffee etc.
Stayed 1 night in Sep 2021
Response from Comfort Zone Apartments on 13 Sept 2021
Dear Olivia, Thank you for your kind review. You are always welcome anytime. Kind Regards Comfort Zone Management

8/10 Good

Chris

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Sep 2020

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, room comfort
Amazing
Stayed 1 night in May 2020

8/10 Good

Simon

Stayed 1 night in May 2020

10/10 Excellent

Mohammed

Travelled with group
Liked: Cleanliness, room comfort
Stayed 1 night in Apr 2020

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value
Lovely apartment in the area to which I grew up. All for the price you would pay for a hotel room. Excellent.
Stayed 1 night in Feb 2020
Response from Iqi Razaq on 26 Feb 2020
Dear Philip, Many Thanks for your kind review. We look forward to welcoming you again soon. Kind Regards Comfort Zone General Manager.

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Needs A Deep Clean
Dirty bedding, curtains would not close, no blinds on lounge windows meaning sofa bed was on show all night. Entrance hall a tip.
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very clean and the possibility to park the car with payment
Stayed 2 nights in Jul 2019

6/10 Okay

Verified traveller

Stayed 1 night in Jun 2019

8/10 Good

Verified traveller

Stayed 1 night in Jun 2019

8/10 Good

Lawrence

Liked: Cleanliness, staff & service, room comfort
A decent sized apartment, well equipped.
Good location for my work / office and for bars / restaurants. Pleasant accommodation in good condition.
Stayed 1 night in May 2019
Response from Iqi on 3 Jun 2019
Lawrence, Thank you for this kind review. We look forward to welcoming you again soon. Kind Regards Comfort Zone Management

2/10 Terrible

Verified traveller

Disliked: Staff & service
Disgraceful
An unknown staff member texted a party using the company mobile phone and tried to scam our deposit by asking for card number and cvv number
Stayed 1 night in Apr 2019
Response from Iqi Razaq on 3 Jun 2019
Hi Really not sure if this is the case. We never text or ask for any card details by mobile phone text. All payments are made directly through Expedia and we do not have access to guest card information.All booking to us from expedia are pre paid.

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very impressed, wish we were there longer. Lovely little place to stay whilst exploring, will definitely book again
Stayed 1 night in Apr 2019
Response from Iqi on 3 Jun 2019
Dear Pamela, Many Thanks for this excellen review. We always aim to please our guests and am delighted you were. We look forward to welcoming you back soon. Kind Regards Comfort Zone Management

8/10 Good

Mark

Liked: Staff & service, property conditions & facilities, room comfort
Close to work last minute stay
One issue with a leak but managed well by management. Bar that all good.
Stayed 1 night in Apr 2019

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Feb 2019

10/10 Excellent

Alison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing value for money. Friendly service. Everything you need for a basic overnight city stay. Our apartment was clean. Convenient location for New Street, the Mailbox and the Cube. Will definitely use again.
Stayed 1 night in Dec 2018
Response from Front of House Team on 19 Dec 2018
Dear Alison, thank you for your review. We are very happy to hear your comments about your stay and that the allocated apartment was clean, in a convenient location and great value for money. Thank you as well for your kind comments about the the friendly service. We look forward to welcoming you back one day. Kindest regards, Front of House Team

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for one night
Great stay for one night. Excellent location for Mailbox, restaurants, nightlife, canals and close to train station. Really good size apartment with full kitchen and was nice to have access direct from the outside rather than from inside a block (we were in number 2)
Stayed 1 night in Nov 2018
Response from Front of House Team on 11 Dec 2018
Dear Sarah, thank you for taking the time to leave a review. We are very happy to hear your feedback about your stay and that the allocated apartment was good sized and fully equipped, suitable for all your needs, and in a very central location - we couldn't agree more. We hope we can welcome you back one day soon. Kindest regards, Front of House Team

8/10 Good

Verified traveller

Comfortable and convenient
Stayed 1 night in Nov 2018
Response from Front of House Team on 11 Dec 2018
Dear Anonymous, thank you for your review. We're very happy to hear you enjoyed your allocated apartment and thought it was convenient and comfortable. We hope to welcome you back one day soon. Kindest regards, Front of House Team

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Room comfort
Good location. Bathroom was very tired and could do with updating and a thorough clean. Bed and pillows very hard therefore did not sleep very comfortably.
Stayed 1 night in Nov 2018
Response from Front of House Team on 12 Nov 2018
Dear Anonymous, thank you for your review. We are sorry to hear you didn't have the best experience while staying with us, we will pass along your feedback to our maintenance and management teams so we can keep on improving our service. Kindest regards, Front of House Team

8/10 Good

Tony, Yorkshire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was much better and spacious than we expected. It was initially cold and took a while to warm up with the electric heaters but fine from then on. One of the heaters churned out a load of acrid smoke until we realised and turned it off. I would really recommend this for a stay in Birmingham and we found it easy to walk to the railway station. Absolutely loads of pubs and restaurants within easy walking distance. The canals have been renovated very well.
Stayed 2 nights in Oct 2018
Response from Front of House Team on 12 Nov 2018
Dear Tony, thank you for posting your review. We are very happy to hear the apartment surpassed your expectations despite the issue with one of the heaters provided. Great to hear you also enjoyed the location of the apartment and the close proximity to train station and Birmingham canals. We hope we can welcome you back next time you visit Birmingham. Kindest regards, Front of House Team

8/10 Good

Josh, Bucks

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short walk to the centre and is a great self catering option. Property was clean and perfect for a one night weekend stay.
Stayed 1 night in Nov 2018
Response from Front of House Team on 6 Nov 2018
Dear Josh, thank you for taking the time to leave a review. We appreciate your feedback and we're happy to hear you enjoyed your stay in our apartments, thought they were perfect for your needs, clean and in a central location. We hope we can welcome you back one day! Kindest regards,

6/10 Okay

Steven

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
The price comparing to the hotel condition is far to high. the hotel needs maintaining and refreshing up.. it s dirty. as to the comfort, we have not slept well due to road noises.
Stayed 2 nights in Oct 2018
Response from Front of House Team on 6 Nov 2018
Dear Steven, thank you for posting your review. We appreciate your feedback and we will pass it along to our management and maintenance team so we can keep on improving our service. Kindest regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2018
Response from Front of House Team on 11 Oct 2018
Dear Anonymous, We are thrilled to hear that you enjoyed your stay at our apartments. We thank you kindly for your feedback and we hope we can welcome you back one day soon. Kindest regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Local and handy
LAST MINUTE BOIOKING, PROVIDED EVERYTHING REQUIRED.
Stayed 1 night in Sep 2018
Response from Front of House Team on 27 Sept 2018
Dear Anonymous, thank you for your review. We are very happy to hear you enjoyed your stay with us. "Felt like home living" is feedback that we do love to receive. Wonderful to hear everything required was provided as well. We also agree that our location is a bonus when it comes to proximity to Birmingham city centre & canal area. We hope we can welcome you back one day soon. Kindest regards,

10/10 Excellent

stephen, scotland

Liked: Cleanliness, staff & service, room comfort
Close to transport links
Spacious with all facilities required for a brief stay with friends. Ideal for attending t20 finals day.
Stayed 1 night in Sep 2018
Response from Front of House Team on 27 Sept 2018
Dear Stephen, thank you for taking the time to post a review. We are very pleased to hear you and your friends enjoyed your stay in our apartments. We're also very glad to hear you thought they were spacious and with all required facilities. We hope we can welcome you back one day soon. Kindest regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Proximity to the city centre. Clean and well equipped. Comfortable furniture.
Stayed 3 nights in Sep 2018
Response from Front of House Team on 27 Sept 2018
Dear Anonymous, thank you for your review. We are very pleased to hear you enjoyed your stay with us, thought the apartment was well equipped, comfortable and clean. We also agree that our location is a bonus when it comes to proximity to Birmingham city centre. We hope we can welcome you back one day soon. Kindest regards,

4/10 Poor

Valentin

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018
Response from Front of House Team on 29 Aug 2018
We're sorry to hear you didn't have the best experience while staying with us. Kindest regards.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Really good really clean
Stayed 1 night in Jan 2018
Response from Front of House Team on 23 Jan 2018
Dear Anonymous, thank you for taking the time to leave a review. We are very happy to hear your feedback, that you enjoyed your stay with us and thought our apartments were clean and good for your needs. We hope we can welcome you back next time you are in Birmingham. Kindest regards, Front of House Team

10/10 Excellent

Marlon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Comfortable ‘Comfort Zone’
I’ve stayed in a few serviced apartments, in fact I have a preference for them whenever I travel away from home. This one rates very highly in my estimation. Why? It has everything I expect from a serviced apartment, it’s so ideal I could spend a whole week or two there comfortably. Next time I’m in Birmingham I’ll check it’s availabiity first.
Stayed 1 night in Oct 2017
Dear Marlon, thank you so much for your lovely feedback. Nothing makes us happier than hearing our guests had a great comfortable stay with us. We are very pleased to hear the apartment catered to all your needs while staying in Birmingham. It was a pleasure to welcome you and we hope we can do the same one day soon! Kindest regards, Front of House Team

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Simple basic apartment in town centre
Nice apartment. Beds were a little hard but bedding was good. Kitchen and apartment generally was well equipped. If I had one compliant it would be that the bathroom was really dated. The shower didn't work well and there was an immersion heater for hot water which made us feel like we were living in the dark ages. Apart from That, I would recommend. Close to the cube and the mailbox and town centre. I think we left a pair of shoes there though so hoping to retrieve them!
Stayed 1 night in Aug 2017
Dear guest, thank you for taking the time to post a review. We're glad to hear you enjoyed your stay and thought our apartments were well equipped. Thank you for your feedback in regards to the bathroom and the hot water, we will pass them along to our maintenance and management team. We hope we can welcome you back soon. Kindest regards, Front of House Team

6/10 Okay

Verified traveller

Liked: Staff & service
Good local area but not as clean as expected.
Stain left on the bowl and the duvet set underneath the sofa bed was not cleaned at all. Local area was not so bad, close to Mailbox and several good restaurants.
Stayed 1 night in Jul 2017
Thank you for taking the time to leave a review, your feedback is very important to us. We're sorry that you thought the apartment wasn't up to standard. All of the bedding for the guests to use are inside the wardrobes and not underneath the sofa bed, this information is provided at the check in. In any case, we have informed our housekeeping staff about the cleaning issues mentioned. Kindest regards, Front of House Team

8/10 Good

Emma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2017
Thank you for taking the time to leave your feedback. We hope we can welcome you back soon. Kindest regards, Front of House Team

8/10 Good

Emily

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay, lovely and clean. Would say we could of done with a fan as was soo hot.
Stayed 2 nights in Jun 2017
Dear Emily, thank you very much for leaving a review. We're happy to hear you thought our apartments were lovely and clean and had a lovely stay. Regarding the fan, most of our apartments have fans inside. Next time, please contact reception and we'll be more than happy to provide a fan. We hope to welcome you back one day! Kindest regards.

6/10 Okay

Jason

Disliked: Cleanliness, property conditions & facilities, room comfort
Great location - budget accommodation
Very basic accommodation - frankly poor & very unloved appt, with substandard levels of cleanness The location is very central but would not return
Stayed 1 night in Jun 2017
Dear Jason, thank you for your feedback. We're sorry to hear you didn't have the best experience with us and we have passed along your comments in regarding to the apartment to our maintenance and housekeeping teams. Next time, we kindly ask to contact reception during your stay so we can address any issues found immediately. We hope we can welcome you back one day. Kindest regards, Front of House Team

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Wifi was absolutely appalling apart from that would stay there again
Response from Front of House Team on 30 May 2017
Hello, Thank you for your feedback. We will ask our maintenance team to have a look on our wifi signal. We hope we can welcome you back one day! Kindest regards,