Exterior
Check availability

Reviews of Comfort Inn Birmingham

3 out of 5
Comfort Inn Birmingham
Station Street, Birmingham, England

Reviews

6.8
Rating 10 - Excellent. 153 out of 975 reviews" "
Rating 8 - Good. 332 out of 975 reviews" "
Rating 6 - Okay. 278 out of 975 reviews" "
Rating 4 - Poor. 126 out of 975 reviews" "
Rating 2 - Terrible. 86 out of 975 reviews" "

7.2/10

Cleanliness

7.4/10

Staff & service

5.6/10

Amenities

6.0/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

2/10 Terrible

SEEMA

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I want full refund. Didn’t give me room with 2 beds as requested. Lift was not working. I have to lift heavy plugged to second floor. Room had molds. They put my luggage in a moldy space under stairs which was hot and my food items and chocolate got melted. My luggage are all smelling. Washroom was dirty. Room door was broken. Toilet flush was not working. Hotel staff were very rude and not cooperative. No support in bath tub. I slipped !! I am very disappointed and want full refund. Please, I have never done this but this time I am really disappointed and want my full money back. They didn’t give any shampoo. Tea Kettle was very dirty. Room had no common amenities. Very stingy Dirty room with dirty window and carpet.
Stayed 1 night in Apr 2024

6/10 Okay

Kevin

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Very dated and in need of updating, clean but an odour persisted through out our stay in the reception area Good location but very noisy at night
Stayed 3 nights in Apr 2024

2/10 Terrible

Fiona

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel waa appauling and not even cheap. It was smelly, dirty, poorly maintained.
Stayed 1 night in Mar 2024

10/10 Excellent

Ann Marie

Travelled with group
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Excellent proximity to new street train station bed and room lovely and clean staff nice but outside property at night I was a bit worried about safety
Stayed 3 nights in Mar 2024

6/10 Okay

Donatas

Outside lights did not was switched and in the night is hard to spot it.
Stayed 1 night in Feb 2024

8/10 Good

Nicola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was dated but the room was lovely and clean. Central location was a big bonus and the arrangement with the near carpark at £8 for 24 hours was fab
Stayed 1 night in Dec 2023

8/10 Good

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Madness
The hotel itself was alright,friendly & helpful staff..the room was clean & comfortable too..but the lift was like something out of agatha christie..would stay there again if going to a gig at the Utilita Arena.
Stayed 2 nights in Dec 2023

4/10 Poor

Katie

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort
Cheap for a reason
Horrible tiny room with the old furniture, lumpy single bed, only one pillow and mini tv that didn’t work properly. Asked reception twice about another pillow and gave up waiting as it never arrived.
Stayed 1 night in Nov 2023

10/10 Excellent

Alan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable room, basic but excellent value.
Stayed 1 night in Dec 2023

10/10 Excellent

Steve

Stayed 1 night in Nov 2023

6/10 Okay

Mark

Business traveller
Disliked: Property conditions & facilities
Needs Double Glazing Hotel.
Hotel is in a good location but needs a paint and part refurbish. It’s bar closes to early and is well over priced. Staff are friendly and the boss is there a lot. The TV in the bedroom you take a chance it works. Tea/Coffee is in the room. Could do with the rooms being double glazed to cut down road noise and the shouting and banging by railway workers out in there road vehicles.
Stayed 1 night in Nov 2023

8/10 Good

marion

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location from station and central Birmingham
Stayed 1 night in Nov 2023

10/10 Excellent

Daniel

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Easy and convinient for city centre as close to new street station, good buy if you get a good price i paid £60 for a twin and was happy with that !
Stayed 1 night in Nov 2023

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Would not stay again.
Hotel was fine. Dated and in need of an upgrade but got what I paid for. Very convenient for station could see it out my window. Room was clean enough but sheets did have stains. As a cheap hotel on this points it was fine. My main issue was all the drunk men standing smoking around the entrance when I first got there at 6pm and then at 11pm when I got back from dinner and drinks. Particularly intimidating for a solo fenale when have to pass them to get in as they are standing in doorway presumably have been drinking in the on site bar. One man was very inappropriate and it certainly made me feel uncomfortable. For that reason I would not recommend. This should not be allowed and the reception staff can see the door and people standing in it and should ask them to move along.
Stayed 1 night in Nov 2023

10/10 Excellent

John

Stayed 2 nights in Oct 2023

6/10 Okay

Elizabeth

Disliked: Staff & service, property conditions & facilities, room comfort
You get what you pay for!
Comfort inn is a very outdated building, we we’re disappointed with the quality of the hotel, the windows were falling out of their frames we couldn’t close them properly, there was cigarette burns everywhere, the towel rail was falling off the wall the room had hardly any soundproofing, the gaps beneath the doors was ridiculous, the room smelt quite funky , the bed was hard and 1 pillow . We won’t be staying there again!
Stayed 1 night in Oct 2023

6/10 Okay

Paul

Travelled with partner
Liked: Cleanliness, amenities
Near train station
Stayed 1 night in Oct 2023

6/10 Okay

David

Stayed 1 night in Oct 2023

10/10 Excellent

Peter

Good value
Stayed 1 night in Oct 2023

2/10 Terrible

Cal

Stayed 1 night in Sep 2023

8/10 Good

barry

Stayed 1 night in Sep 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Better than expected
The place has seen better days but it's well kept, room is large enough, with the usual amenities. Bathroom is spacious with working shower and sink. The entire place is very clean and you can't get a better location than this. There were 2 issues that I raised after seeing the room and they sorted them out right away. It was a pleasant stay, good value for money.
Stayed 1 night in Sep 2023

8/10 Good

michaela

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Perfectly fine hotel in great position. Staff really helpful
Stayed 1 night in Sep 2023

4/10 Poor

Nick

Disliked: Cleanliness, property conditions & facilities, room comfort
This hotel was very poorly maintained. It was a bit like staying in a prison.
Stayed 1 night in Sep 2023

8/10 Good

Akshay

Stayed 1 night in Sep 2023

6/10 Okay

Richard

Travelled with group
Liked: Staff & service
Not unpleasant but not worth the money.
C.I Birmingham, is exactly that. A comfort inn. So you don’t expect the Ritz. However the overall condition is in dire need of a refit. Paint off the walls. Old carpet. Small televisions. Showers with very poor water pressure. And a bar that looks like it’s from the 60’s. It’s not a ‘bad’ experience. And I would stay again. But for close to £120 for a single room I expected more.
Stayed 1 night in Sep 2023

6/10 Okay

Kevin

Stayed 1 night in Sep 2023

4/10 Poor

Dimple, Rockville

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Old building and smells musty, location is good.
Stayed 1 night in Aug 2023

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always a great stay , hence why we always return . Friendly staff , clean well located for our needs .
Stayed 2 nights in Aug 2023

2/10 Terrible

Tracey

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed my stay, just didn't sleep too well. Will definitely stay there again though. Everything else was fine and the room was spotless.
Stayed 2 nights in Jul 2023

4/10 Poor

James

Travelled with partner
Disliked: Amenities, property conditions & facilities
Stayed 1 night in Jul 2023

8/10 Good

Christopher

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

4/10 Poor

Erica

Business traveller
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

2/10 Terrible

Sam

Stayed 1 night in Jul 2023

4/10 Poor

Kendel

Stayed 2 nights in Jul 2023

2/10 Terrible

Hayley

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Horrible experience
Stayed 1 night in Jul 2023

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Room comfort
Basic but decent
I had a single room on the top floor. Dated, but perfectly adequate were it not for the fact that without air con and with just a small window it was very very hot. Great shower, though.
Stayed 1 night in Jul 2023

2/10 Terrible

Ariana

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Poor condition and much more
Stayed 1 night in Jun 2023

4/10 Poor

I

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Very noisy overlooking main street, very hot, one out of 2 windows opened only slightly. Was given a very old fan. Parking very stressful trying to get out of car park, also room door lock not working so anyone could have walked in.
Stayed 1 night in Jun 2023

6/10 Okay

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

4/10 Poor

Tim

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Room and common areas need cleaning properly and decorating
Stayed 1 night in Jun 2023

8/10 Good

Haadi

Business traveller
Liked: Cleanliness, staff & service
Good
Stayed 1 night in Jun 2023

10/10 Excellent

David

Stayed 1 night in May 2023

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always stay here , its central for what we visit for , always friendly and clean and nothing is ever to much trouble .
Stayed 3 nights in May 2023

8/10 Good

Frank

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every thing you want to see in the city is in the walking distance
Stayed 2 nights in Apr 2023

8/10 Good

Peter

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

6/10 Okay

Doug

Business traveller
Liked: Staff & service
Ok place to stay
This is a basic hotel, ok for the price.
Stayed 1 night in Mar 2023

4/10 Poor

Ivan

Disliked: Property conditions & facilities, room comfort
Not so Comfort Inn
Room very basic and not worth the £125 paid. Very tired hotel. Lukewarm shower in the morning is being generous. Bathroom stank of cigarettes (smell coming in from outside. Despite being on the 4th floor, there was an accessible (from other roof tops) ledge running outside the room window, this had beer bottles and condoms strewn around. Not pleasant.
Stayed 1 night in Mar 2023

10/10 Excellent

Julie

Stayed 2 nights in Feb 2023