Terrace/patio
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Reviews of City Nites Birmingham

4 out of 5
City Nites Birmingham
Arena View, Edward Street, 2, Birmingham, ENG

Reviews

8.0

Very good

Rating 10 - Excellent. 318 out of 800 reviews" "
Rating 8 - Good. 295 out of 800 reviews" "
Rating 6 - Okay. 99 out of 800 reviews" "
Rating 4 - Poor. 41 out of 800 reviews" "
Rating 2 - Terrible. 47 out of 800 reviews" "

8.4/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

8.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Alice

Stayed 1 night in Mar 2020

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020
Response from Nadia C/S/manager on 11 Mar 2020
Thank you Nicole for your top rating. Happy you had a good stay. Looking forward to welcoming you back soon.

10/10 Excellent

mr aj

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020
Response from Nadia C/S/Manager on 10 Mar 2020
Thank you AJ ON Your top rating is most appreciated. Looking forward to welcoming you back soon,

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very spacious and location of the apartment was excellent as it was just across the road from the Arena. The only downside was that the TV did not have a remote do was a little difficult to turn the channels.
Stayed 1 night in Mar 2020
Response from Nadia C/S/Manager on 10 Mar 2020
Thank you for your Feedback. As anonymous I am unable to address the issue. Happy you enjoyed your stay.

2/10 Terrible

Haroon

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Instructions were not clear about the deposit, they sent me a link saying you can pay your deposit online however no where did it state that you can ONLY pay deposit online and not in cash or at reception. In my mind I thought I will pay deposit at reception but they said it had to be online and on that day had lost my bank card and only had cash so they didnt let me pay deposit with cash and didnt let me check in so I had to sleep in my car. Never going back to them
Stayed 1 night in Feb 2020
Response from Nadia C/S/Manager on 3 Mar 2020
Than you Haroon for your opinion. The T&C are stipulated on all the websites,Cards accepted in reception payment links are sent to the guests before arrival. For security reasons no cash is allowed.

8/10 Good

michael

Liked: Cleanliness, staff & service, room comfort
Great value
Great location for the arena. Clean and has all you need.
Stayed 1 night in Feb 2020
Response from Nadia/C/S/Manager on 3 Mar 2020
hank you Michael, Your feedback is most appreciated. We are pleased you enjoyed your stay, and looking forward to welcoming you back.

10/10 Excellent

Kate

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
Stayed 1 night in Feb 2020
Response from Nadia C/S/Manager on 17 Feb 2020
Thank you Kate for your top rating, most appreciated. We are happy you had a good stay, and looking forward to welcoming you back.

8/10 Good

Seb, Cambs

Business traveller
Liked: Cleanliness, amenities
Clean and functional. Charmless and austere. No problem for budget business purposes.
Stayed 2 nights in Feb 2020
Response from Nadia C/S/Manager on 6 Feb 2020
Thank you Seb. Thank you for choosing City-Nites , and for taking the time to write a review! We are so glad to hear that you enjoyed your stay

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Where do I even begin?? Arrived at the property at 16:04 having 2 nights previously paid the deposit they require prior to check in. Had been traveling since 07.30 to be told they have cancelled my booking!! Bare in mind. I purchased the book now pay later option where i have it confirmed depoist is only required prior to check in. When I made both the female attendees aware that if deposit was paid why would I want to cancel my booking? I was then told it is not there proplem they have no availabilities therfore i need to sort something else out. Having travelled for 9 hours my passengers one of which was disabled still did not warrant any help for there mistake in canceling the a
Stayed 2 nights in Jan 2020
Response from Nadia C/S.Manager. on 4 Feb 2020
Thank you for your feedback, As anonymous I am unable to investigate the issue Please can you forward full details to address the complaint.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was spacious and clean had penthouse suite that was amazing
Stayed 1 night in Jan 2020
Response from Nadia C/S/Manager on 31 Jan 2020
Thank you for choosing City-Nites and for taking the time to write a review! We are so glad to hear that you enjoyed your stay,

10/10 Excellent

Jamie-Lee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from Nadia C/S/Manager on 31 Jan 2020
Thank you Jamie, Thank you for your top star rating. Happy you enjoyed your stay.Looking forward to welcoming you back,

10/10 Excellent

nicola

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous if you are going to a concert at arena across the road. Very spacious and clean, would recommend.
Stayed 1 night in Dec 2019
Response from Nadia C/S/Manager on 31 Jan 2020
Thank you Nicola. Thank you for your positive comments, I’ll be sure to pass on your kind comments to the team. I am so glad to hear that you enjoyed your stay with us! I hope your next stay and just around the corner.

4/10 Poor

Verified traveller

Business traveller
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
what a let down
Was told on the day of arrival (after paying for the stay in full) that we would have to put down a £250 deposit. We were not aware of this before hand and diddnt have that kind of money to spare. After borrowing it from a friend we were finally able to check in and get settled. Safe to say the pictures on the website were rather misleading. The furniture was damaged and worn and the bed was as solid as a rock (no exaggeration). As we were smokers we paid a bit extra for a balcony as it would be more convenient than going up and down the stairs, to only be told that you cant smoke on the balcony. Was not too impressed with the overall experience.
Stayed 2 nights in Jan 2020
Response from Nadia C/S/Manager on 28 Jan 2020
Thank you for your feedback. I am sorry you had a let down. As anonymous I am unable to research the issues. The Security deposit is stipulated on all the websites.

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Good place to stay in Birmingham
My family and friends have stayed at City Nites 3 times within the last 15 months. This is our go to place when we go to Birmingham. Its convenience to all things central cannot be overstated. We walk to and from New St Station. Its literally down the road from the ICC, SeaLife and Centenary Sq. Its nicer to stay in a serviced apartment, rather than a hotel and the prices aren't expensive either. We usually stay for a week. The only negative is that the staff need to leave more supplies like fresh towels, toilet roll etc, a little more often. The apts are generally clean and the kitchen is stocked with pots, pans, cutlery etc. There's complimentary coffee, tea, sugar etc. They do provide champagne or wine on arrival but we didnt get that this time. We found that the shower was leaking and reported it to the mgmt office, but no one came to fix it. Apart from that and the stains on the duvet (which was covered by a clean duvet cover); our stay was a good one. I recommend City Nites Arena to anyone staying in Birmingham.
Stayed 6 nights in Jan 2020
Response from Nadia C/S/Manager on 22 Jan 2020
Thank you for your feedback, As anonymous I am unable to address the issues, As Serviced apartments we only supply a welcome pack, extra supply on request,stay over clean is once a week, Happy you enjoyed your stay and will make sure you have a bottle of bubbly , looking forward to welcoming you back , with a 10 out of 10 score.

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort
Friday stay
I Stayed in apartment 84 and paid an extra £30 more than the hotels price on it. I was disappointed that the entire apartment despite being the penthouse suite and supposedly more luxurious than the other apartment was incredibly cold despite the fact that I turned all the heaters up only one room was satisfyingly warm I was frozen for most of the night and this meant that I could only stay in one room comfortably as all the other rooms were too cold. The cold was coming through the windows. I felt it was a good waste for me to pay for all of hide extra rooms as i only stayed in 1 due to the heating issues. The corridor was absolutely freezing as Was the living room with the TV which meant I didn’t take advantage of watching TV at night as it was too cold. This is my second stay with city nights and I’m really really disappointed that I spent all that extra money on an apartment that I did not benefit from whatsoever
Stayed 1 night in Jan 2020
Response from Nadia C/S/Manager on 14 Jan 2020
Thank you for your feedback, As anonymous I am unable to investigate. The heating are on timers and adjustable by calling Reception The maintenance team could have reset and explain. Apologies.

8/10 Good

Angela

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Apartment
Our stay was good, except the place was quite hard to find, but after a few phone calls we managed to find the entry to the building. Also disappointed as we had a bath in the apartment but could not use it as there was not a plug. We did speak to someone but they could not get a plug for us.
Stayed 1 night in Dec 2019
Response from Nadia C/S/Manager on 9 Jan 2020
Thank you Angela for your feedback. My apologies the plug issue, It as been addressed. Happy you had a good stay,

8/10 Good

Jonathan

Liked: Cleanliness, staff & service, room comfort
Great location for the Arena
Nice apartment with all essentials for a self catering stay. The conplex is just a few minutes walk from the Arena Birmingham which was our main reason for visiting. The main shopping centre ( Bullring) is just 10/15 minute walk. Not much in the way of local supermarket or takeaway unless you walk to the centre. Secure parking is also a bonus. The only negative as such is the little complicated way to make a payment as you cant make this direct through Hotels.com however, Joanne was extremely helpful and patient and guided me throught the proceedure... i would stay again for the next concert we go to....
Stayed 2 nights in Dec 2019
Response from Nadia C/S/Manager on 27 Dec 2019
Thank you Jonathan, Thank you for your positive comments, I’ll be sure to pass on your kind comments to the team. I am so glad to hear that you enjoyed your stay with us! I hope your next stay and just around the corner.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to city centre and 1 min walk to Arena Birmingham where we had a booking for all staff very helpful
Stayed 1 night in Dec 2019
Response from Nadia C/S/Manager on 23 Dec 2019
Thank you for your positive review. Looking forward to welcoming you back.

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst experience ever. Rude staff, rude security and it takes a lifetime to check in. Do not recommend.
Stayed 1 night in Dec 2018
Response from Nadia C/S/Manager on 23 Dec 2019
Thank you. As anonymous I am unable to investigate your issues as we have Audio cameras to help us resolve any misunderstanding.

8/10 Good

Theresa

Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2019
Response from Nadia C/S/Manager on 18 Dec 2019
Thank you Theresa. The rating is most appreciated.

8/10 Good

Melanie

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2019
Response from Nadia C/S/Manager on 18 Dec 2019
Thank you Melanie, for taking your time and leaving a rating. We will make it a 10/10 next stay. Hope to be welcoming you back very soon.

10/10 Excellent

colin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019
Response from Nadia C/S/Manager on 18 Dec 2019
Thank you Colin, for your top rating always appreciate by all the Team. looking forward to welcoming you back.

8/10 Good

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Nadia C/S/Manager on 18 Dec 2019
Thank you Philip. Your rating is most appreciated. Hope to be welcoming you back soon. for 10/10

6/10 Okay

Verified traveller

The location of this property, right next to Birmingham Arena is wonderful. The actual apartment itself was fine with some signs of wear and tear (shower basin was marked). The parking was unclear when we arrived with bays marked with a letter, but very limited spaces when trying to match the letter to your block letter, this should be more clearly explained. We found the smell on the ground floor of our block putrid and unbearable. Also there were repeated phone calls from City Nites, one which occured whilst we were at our event at The Arena.
Stayed 1 night in Dec 2019
Response from Nadia/C/S/Manager on 18 Dec 2019
Thank you for your feedback. Unfortunately as anonymous I am unable to follow your issues.

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful little flat
Amazing spotless clean apartment
Stayed 1 night in Dec 2019
Response from Nadia C/S/Manager on 18 Dec 2019
Thank you Janet, We are always happy when our guests are happy and enjoyed their stay. Looking forward to welcoming you back.

8/10 Good

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2019
Response from Nadia C/S/Manager on 18 Dec 2019
Thank you , We are happy you enjoyed your stay, and rated us 4/5. We hope to see here again soon.

6/10 Okay

Robin

Disliked: Cleanliness
Not Quite Like the Pictures
I chose this as I wanted to have use of a kitchen and appliances for the same price as a hotel room, and for this reason it was a good choice, but I did eventually feel I had paid more than it was worth. My apartment didn't look too much like the pictures online, it was dingy, tired-looking and not as clean as it might have been. Also, lots of banging doors to be heard from early in the morning and a fairly miserable overlook. On the positive side, the kitchen and laundry facilities were all in order and the flat was centrally located. Recommend for a short-stay option.
Stayed 6 nights in Dec 2019
Response from Nadia/c/s/Manager on 10 Dec 2019
Thank you Robin, your feedback is most appreciated. I am sorry we did not live up to your expectations,We do have numerous type of apartments, 1 /2 bed balcony /penthouses/ and standard 1/2/bed. Looking forward to welcoming you back soon.

10/10 Excellent

darren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent and efficient
Stayed 1 night in Dec 2019
Response from Nadia C/S/Manager on 9 Dec 2019
Thank you Darren Your feedback is most appreciated. Will pass it on to the team. Looking forward to welcoming you back

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay at City Nites
The fourth time in one of the apartments and once again the service was impressive and the accommodation was very nice tidy and clean
Stayed 4 nights in Nov 2019
Response from Nadia/C/S/Manager on 3 Dec 2019
Hi Robert, Thank you for your positive comments, I’ll be sure to pass on your kind comments to the team. I am so glad to hear that you enjoyed your stay with us!

6/10 Okay

Gareth

Liked: Staff & service
functional.
The room was functional and clean however the bedding was odd the bed made up with sheets the wrong size and neither of the bedside lights were plugged in nor could the plugs be reached We arrived late and left early so it mattered little really but this is not somewhere I would want to be for more than an overnight.
Stayed 1 night in Nov 2019
Response from Nadia/C/S/Manager on 3 Dec 2019
Thank you Gareth. Your feedback Review most appreciated, We have numerous types of apartments. My apologies for the small issues by reporting them we would have rectified immediately. Hope to be welcoming you back .

6/10 Okay

Verified traveller

Travelled with partner, Travelled with group
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
The positioning of the property was great however checking in was delayed due to the room not being prepared on time so we was unable to get ready for the boxing event that we where visiting Birmingham for. The room smelt terrible and was very musty, the kitchen was in need of some repair however the beds where comfy so we slept well. I am still awaiting the return of my £250 deposit
Stayed 1 night in Nov 2019
Response from Nadia/C/S/Manager. on 3 Dec 2019
Hi. As anonymous I am unable to follow your S/Deposit / issues.

10/10 Excellent

B S

Stayed 2 nights in Nov 2019

10/10 Excellent

Ra

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great solution for a stay in Birmingham.
Good apartment with plenty of space and very well equipped. When an issue arose with the tv - the response was quick and they just replaced it - excellent service. It's very close to both the Arena and the ICC so is in a good location.
Stayed 2 nights in Nov 2019
Response from Nadia C/S/Manager on 22 Nov 2019
Thank you Ra. for your positive comments, I’ll be sure to pass on your kind comments to the team. I am so glad to hear that you enjoyed your stay with us! I hope your next stay and just around the corner.

4/10 Poor

Richard

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Smelly and tatty
The place is very scruffy and put together very cheaply. The corridors have an horrendous smell of drains that is awful. The apartment is tatty and needs refurbishing. One room that backed onto the outside thoroughfare has big holes in the design that let the light of the automatic lights through right onto your face!! The apartment was non-smoking but really smelled of stale cigarette smoke. Even though my room was ready, they charged me £10 to go in one hour early, which doesn’t cost them anymore! Very poor experience.
Stayed 1 night in Nov 2019
Response from Nadia/C/S/Manager on 19 Nov 2019
Thank you Richard for your Feedback/Review. I would like to apologize for the aspects of our service and standards with which we appear to have fallen short of on this occasion. We are refurbishing , and due to many complaints regarding the smell of smoke as from 18/11/19 we are a No Smoking in all the areas including balconies, private and communal areas.

8/10 Good

Verified traveller

Stayed 1 night in Nov 2019
Response from Nadia C/S/Mnager on 18 Nov 2019
Thank you for your rating most appreciated. Looking forward to welcoming you back.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great location when visiting Birmingham Arena, with safe parking underneath the block.
Stayed 1 night in Nov 2019
Response from Nadia C/S/Manager on 18 Nov 2019
Thank you for your rating, we are happy you enjoyed your stay, and looking forward to your return.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The apartment is clean and spacious, 3 mins walk to arena and 15 mins Walk to centre of Birmingham. Receptionist was very helpful and polite. Will stay again
Stayed 1 night in Nov 2019
Response from Nadia C/S/Manager on 11 Nov 2019
Thank you for your positive comments, I’ll be sure to pass on your kind comments to the team. I am so glad to hear that you enjoyed your stay with us! I hope your next stay and just around the corner.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2019
Response from . on 1 Nov 2019
Thank you for leaving such a nice review. We are glad that you loved our services, our dedicated staff will be pleased to learn of your high praise. They work very diligently and it will provide them with great encouragement to keep doing what they are doing. Next time you or your friends want to visit us, please give us a call in advance and we will provide you with the best possible deals and options that you will not find online. Thank you, once again, for your kind words.

8/10 Good

T

Business traveller
Liked: Property conditions & facilities, room comfort
£250 deposit does seem excessive and not in line with other places. Just annoying.
Stayed 1 night in Oct 2019
Response from Nadia C/S/Manager on 25 Oct 2019
Thank you Ton, The Security Deposit is stipulated on the website, I am sorry you found it annoying. Hope this wont prevent you from returning. Looking forward to welcoming you back.

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I have sent the following to the property reception: You should know that the kettle in the kitchen doesn’t work properly – it doesn’t get up to boiling point! I suggest that you might like to provide thicker duvets, and the lighting in the en-suite shower room does need improving – the family bathroom lighting is fine!
Stayed 1 night in Oct 2019
Response from Nadia C/S/Manager. on 24 Oct 2019
Thank you fro your feedback, most appreciated. As anonymous I am unable to verify and replace the kettle, check the light tissue, Happy you enjoyed your stay. Looking forward to welcoming you back.

6/10 Okay

Verified traveller

Business traveller
Disliked: Property conditions & facilities
Stayed 1 night in Oct 2019
Response from Nadia/ C/S/Manager on 6 Nov 2019
Thank you for your rating, most appreciated.

8/10 Good

Thomas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will come back
Great space in 2 bed and well equipped
Stayed 2 nights in Oct 2019
Response from Nadia C/S/Manager on 22 Oct 2019
Thank you Thomas, your feedback is most appreciated, looking forward to welcoming you back,

10/10 Excellent

Verified traveller

Stayed 1 night in Oct 2019
Response from Nadia C/S/Manager on 22 Oct 2019
Thank you for your top rating We are glad that you loved our services. Looking forward to welcoming you back.

6/10 Okay

Verified traveller

Travelled with partner
Liked: Staff & service
Location very good if going to Birmingham arena. Some of furniture and decor needs minor attention
Stayed 1 night in Sep 2019
Response from Nadia/C/S/Manager on 7 Oct 2019
Thank you for your feedback most appreciated. Happy you had a good stay. Looking forward to welcoming you back

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ideal location lovely property only bad point looks like the carpet in the bedroom was due for a replacement and bed pillows need replacing but overall a good night stay
Stayed 1 night in Sep 2019
Response from Nadia/C/S/Manager. on 7 Oct 2019
Thank you for your feedback. As anonymous we are unable to replace. Happy you had a good stay. Looking forward to welcoming you back.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay for going to the arena. Would definitely stay there again.
Stayed 2 nights in Sep 2019
Response from Nadia/C/S/Manager on 7 Oct 2019
Thank you for your review,most appreciated. We are looking forward to welcoming you back.

8/10 Good

Steve

Travelled with family
Thought the apartment looked very tired and in need of some tlc.Spacious and very well equipped but a shame it was looking very scruffy and needed some work done it.
Stayed 1 night in Sep 2019
Response from Nadia C/S/Manager. on 7 Oct 2019
Thank you Steve,for taking the time to feedback your comments. we are refurbishing. Looking forward to welcoming you back soon.

10/10 Excellent

Verified traveller

Stayed 2 nights in Sep 2019
Response from Nadia C/S/Manager on 14 Oct 2019
Thank you from City-Nites staff for your rating. Looking forward to welcoming you back soon,

8/10 Good

Carlos

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from Nadia C/S/Manager on 7 Oct 2019
Thank you Carlos. We very much hope to welcome you back to City Nites in the future. Thank you for taking the time to feedback your comments

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Stayed 2 nights in Sep 2019
Response from Nadia C/S/Manager on 7 Oct 2019
.Thank you for taking the time to feedback your rating, and we very much hope to welcome you back to City Nites in the future.