Ratings based on 1,129 Verified Reviews

They paid and stayed. We double-checked.
3.0 out of 5
83% of guests recommend
3.1 Room cleanliness
3.1 Service & staff
2.9 Room comfort
2.6 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
by A verified traveller from England

Dirty and disgusting

Posted 26-Jun-2015
Cons: It looks like no money has been spent on it since it was built. It needs doing up completely
Pubic hairs in the bath, sleepless night, broken taps in shower, no wifi, wouldn't send my dog here.
3 out of 5
by A verified traveller

Posted 14-Jun-2015
Pros: It's like some weird mishmash from the 1930's to the 1980's which oddly worked in it's favour.
Cons: Get some new net curtains, I'd say wash the windows but that would not improve the view.
Location: Birmingham Art Gallery is always worth a visit.
Staff fine, polite and helpful. Bed OK, got a reasonable nights sleep. Bathroom facilities like 1930's décor in a good way, everything worked. Room itself dated from the 1980's, furniture old but in good nick. It even had an old CRT TV which was a surprise as it's all usually flatscreens in hotels these days. View from window was basically 10ft gap of ventilator shaft and then seeing straight into some else room opposite which was a bit weird. Net curtains dated from the 1970's, and the windows from the 1960's. Apart from the nets, the room was clean. for the price point I paid the room was OK. didn't have the breakfast as I had to leave early on business.
1 out of 5
by A verified traveller from ANKARA

Posted 12-Jun-2015
1 out of 5
by A verified traveller from Devon

Close to theatres and cheap price.

Posted 08-Jun-2015
Pros: The area it is situated being the main city area and near the transport links.
Cons: Redecorate, rewire and update the whole place. Improve your staffing communication skills with more information on offer too.
Location: Everything to hand and in walking distance.
Very basic and outdated place to stay in. The staff just takes your details and hands you a key. No other info offer about the hotel etc. The room smelt heavily of smoke even though I did not know you were allowed to smoke in the rooms, we are non-smokers. The bed, well to singles pushed together were very uncomfortable. One two small pillows between us. The sheets were stained, bathroom dirty with hair in the bath. The whole room needed dusting, even the teapot had a layer on it? To even come back at 11pm to find the bar close and no so called staff around. We were only staying the one night to see a show, wished we paid extra and went some where else.
2 out of 5
by A verified traveller

disappointing but not terrible hotel

Posted 08-Jun-2015
Pros: location and price
Cons: as above
I'd heard lots of awful comments about Britannia hotels, I've been a hotel contractor for over 3 years myself but never experience them before. After reading reviews for Britannia Birmingham I was expecting terrible experience; however it went better than expected: of course shabby hotel, in need of a massive refurbishment, staff could have been a bit nicer than what they were but you could tell there was a shortage and they were dealing with Reception/breakfast on their own. There was a lamp that wasn't working, maintenance came to replace the bulb but didn't work anyway. light circuit wasn't working properly in the room and the plugs are not OK for UK plugs, they are too small.
4 out of 5
for Everyone
by A verified traveller

Great location

Posted 02-Jun-2015
Pros: Location, space
Cons: Wifi too slow
Perfect location, room was nice and spacious. Very clean. The only let down was the wifi was terrible.
2 out of 5
by A verified traveller from London


Posted 01-Jun-2015
It was a big disappointment. The hotel is really in bad shape. The TV is 1980 model. The floor carpet stink. The bed and beddings were manageable. But the entire hotel need a face lift. Seriously!
2 out of 5
for Everyone
by A verified traveller from Singapore

Prime location, dirty, eerie

Posted 29-May-2015
Hotel staff allowed me to check in slightly early. Paid £37. ODEON cinema just opposite hotel, Primark just next door. Non-smoking room on lvl 3 still smell of smoke from probably next door or passerby. 2 refurbished lifts, every corner of corridors have mirrors. Squeaky door upon entry, almost like an eerie tune. Kettle was super rusty and even filled with moss on the inside. Didn't bother having tea/coffee. Fair trade tea and random coffee. Bed was made but had strands of long and short hair on it and had dust on one portion. Corner of walls had dust and cob webs. Squeaky windows, dusty & dirty curtains. Old TVs, the box type, static sound was unbearable. Torn & dirty lamp shades. Refurbished bathroom, comfortable enough, hot shower, emptied bins with new liners. Most if not all toiletries made in PRC. Walls rather thin, could hear next door. Stayed 1 night. Took stairs to check out as the lifts took too long.
3 out of 5
for Everyone
by A verified traveller from London

Good value hotel, close to New St station

Posted 20-May-2015
Basic hotel but good value and convenient. Staff helpful, room was clean and comfortable
1 out of 5
by A verified traveller from London

Stay Somewhere Else

Posted 18-May-2015
Pros: Checking out
Cons: Everything
Please see title. Words can not describe how tired and dated this hotel is. The staff were rude and the rooms were unclean