This hotel is located right in the middle of uptown. Couldn't ask for a better location if your goal is to be in walking distance to the city shops, restaurants, bars, etc... Hotel was clean and staff was superb. Everyone was polite and willing to go out of their way to help you. Pool deck was clean and spacious which was great for lounging on a nice fall day. Room was a good size for my wife and I. We didn't feel cramped at any point in our stay. The only two complaints are that the bed was a solid firm. Firm beds are desired by some but not us. Also, on a Friday/Saturday night the roof top bar at the epicenter sounds like it is inside your hotel room. Not a bad thing if you are out enjoying it but certainly a problem if you want to go to sleep before 2 AM.
From the moment of my arrival, I was convinced that I made the right choice for my stay. The check-in process was very smooth. I was given an opportunity to upgrade and took advantage of the offer. Responses to my inquiries about dining, entertainment, shopping, getting around Charlotte, etc., were immediate, helpful and accurate. As I toured the area of the Ritz's location to visit other hotel chain that I most often frequent, I continued to be very happy having chosen the Ritz.
The staff was universally customer focused. Any request was met with an enthusiastic and efficient response. I observed other guests being assisted and came away feeling that my experienced was--as far as I could determine--in keeping with Ritz's approach to serving their guests. The consierge, Mark, especially went above and beyond--at one point--walking me to a restaurant near The Ritz Carlton to make sure I found my way there easily.
Wonderful staff members were very nice and upbeat! Great breakfast, a fridge in the room with complimentry beverages, and the turned down bedding with a mint on the pillow all made this a great and special place to stay!
Stayed at the Hotel whilst attending a convention. Room was clean and spacious and staff were friendly and very helpful. Breakfast was included in the price as was Wi Fi. Good little Fitness Room. Wouldn't hesitate to stay there again.
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