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Reviews of Springhill Suites by Marriott Billings

2.5 out of 5
Springhill Suites by Marriott Billings
1818 King Avenue, Billings, MT

Reviews

8.8

Excellent

Rating 10 - Excellent. 276 out of 472 reviews" "
Rating 8 - Good. 120 out of 472 reviews" "
Rating 6 - Okay. 44 out of 472 reviews" "
Rating 4 - Poor. 16 out of 472 reviews" "
Rating 2 - Terrible. 16 out of 472 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Shawn

Nice rooms, nice front desk staff.
Stayed 3 nights in Mar 2024

6/10 Okay

Mark

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
Very nice property in general but the person that made up our room prior to arriving was lacking. There was 1/4” of toilet paper left on the roll with no replacement rolls. A used towel was still on the back of the bathroom door. And there was no hair dryer in the unit. Mentioned it to the desk clerk upon checking out and she shrugged it off but did apologize. Did not offer to mention it to anyone.
Stayed 1 night in Mar 2024

10/10 Excellent

Carolyn, Gallatin Gateway

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean comfortable
Stayed 3 nights in Feb 2024

6/10 Okay

Michelle

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The front desk staff were very nice and were very helpful. The view was nice on the 4th floor and the room was in a good spot. The only complaints I have are: -The pull out bed under the couch sheets had stains and were dirty. -The there is little to no noise reduction. You can hear everything from the neighboring room to the cars on the highway. -This is a small complaint, but the TV is in a really bad spot. If it was on a mount so it could swivel to watch on the couch or bed it would have been great, but it is in the middle of the room. It is just in a bad spot. Overall the stay wasn't too bad!
Stayed 1 night in Jan 2024

10/10 Excellent

Sandi

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service, property conditions & facilities
They accommodated us with a late check out. very helpful
Stayed 1 night in Jan 2024

8/10 Good

Larry

Stayed 1 night in Jan 2024

10/10 Excellent

Laura

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023

8/10 Good

Kurt

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Jon

Liked: Cleanliness
Stayed 4 nights in Nov 2023

10/10 Excellent

Kathleen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel was clean, updated and convenient. No complaints! Staff interactions were very friendly. The Springhill by Marriott never disappoints when I am able to stay there
Stayed 1 night in Oct 2023

10/10 Excellent

Kelle

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean nice rooms.
Stayed 1 night in Oct 2023

8/10 Good

Jade

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the room size. Pool area could use some attention.
Stayed 1 night in Oct 2023

6/10 Okay

Traci

Travelled with family
Liked: Staff & service
Next to a good restaurant
Stayed 2 nights in Sep 2023

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Aug 2023

10/10 Excellent

Oghenekaro

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable.
Stayed 1 night in Aug 2023

4/10 Poor

Suzanne

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023

2/10 Terrible

William

Travelled with family
I have stayed at this motel numerous times in the past. It has always been great. I have no issues with the motel. Sadly I was not able to stay this time because of Expedia's policies. I do have an issue with Expedia. I accidently booked the wrong dates on their web site. I realized the a few days after the booking the room. This was about a month before the reservation date. I called Expedia customer as soon as I new about the issue. There was more then ample time(about 30 days) to give notice to the motel. Expedia refused to allow a date change or a refund. They told me to take it up with the insurance policy that I also bought at the time and that was my only way to get a refund. I filed a claim with the insurance company and was denied within a few days. Turns out cancelation due to booking error is not covered. I am sure the Expedia rep new this and just sent me on that path to get me off the phone. This simple mistake that Expedia refused to help with cost me over $400.00. I won't be doing business with Expedia again.
Stayed 1 night in Jul 2023

10/10 Excellent

Carla

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Ginger

Stayed 1 night in Jun 2023

10/10 Excellent

Jody

Stayed 1 night in Mar 2023

6/10 Okay

Doug

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Mar 2023

8/10 Good

Melissa

Stayed 1 night in Mar 2023

6/10 Okay

Jim

Travelled with family
Liked: Cleanliness, property conditions & facilities
Convenient west end location, evening staff were friendly. However.... elevator made very loud metal on metal screeching sound when closing, small dark closets are not a good place for suitcases, couch had many white stains, faucet/sink combination poorly designed, stained white towels, and though we requested housekeeping services every other day via the Marriott online app, they never came and front desk said they knew nothing about it.
Stayed 5 nights in Mar 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved how new this property still looks. It has aged well. Very comfy beds. Clean rooms. I would love to see a variety of breakfast from one day to the next. Overall great customer service and very centrally located for lots of restaurants and shopping.
Stayed 3 nights in Feb 2023

8/10 Good

Susan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointed.
We had a family situation and could not cancel our reservation as it was non-refundable. The representative from Hotels.com said mostly all hotels are non-refundable, which was not true! This is the first time I came across a hotel that was non-refundable for all the years I've been using Hotels.com. Will not stay here again due to being non-refundable.
Stayed 3 nights in Feb 2023

10/10 Excellent

Darlene

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

10/10 Excellent

Tammie

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable spacious clean rooms… Great breakfast… Friendly helpful staff… The only complaint was the hot tub was not hot it was barely warm and there was no towels in the pool area
Stayed 1 night in Jan 2023

10/10 Excellent

Sunni

Stayed 1 night in Jan 2023

10/10 Excellent

Sheila, Williston

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Friendly staff. Nice location. The hot tub is a bit on the small side
Stayed 1 night in Jan 2023

10/10 Excellent

Krystal

Stayed 1 night in Jan 2023

10/10 Excellent

Eunice

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service was great! The rooms are big and feel more like a suite. Breakfast was better than most places. Lots of options.

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Springhill Billings
Great place to stay. Comfortable and clean. We will be back in the future.
Stayed 1 night in Jan 2023

4/10 Poor

Leah

Travelled with family
Liked: Staff & service
Disliked: Amenities
First room given wasnt cleaned. Second room was, but tub is cracked & stained and looks dirty, even though it isnt. Room size is nice for family of 4. Beds super hard, so thats awful. Hips and back killing us after one night of sleep.
Stayed 1 night in Jan 2023

10/10 Excellent

Amber

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was quick and front desk was super helpfull. Very clean on the grounds and in the room.
Stayed 1 night in Jan 2023

10/10 Excellent

Stacey

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

10/10 Excellent

Carolyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel shares a parking lot with texas roadhouse and it is hard to get into the parking spots for the hotel.
Stayed 1 night in Nov 2022

10/10 Excellent

Barbara, Houston

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The convenience
Stayed 2 nights in Oct 2022

6/10 Okay

Mark, Sheridan

Stayed 1 night in Oct 2022

10/10 Excellent

Keely

Stayed 1 night in Oct 2022

10/10 Excellent

Travis

Stayed 2 nights in Sep 2022

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great place to stay. We felt safe and we love how nice the workers were. We stayed at a couple of places while on this road trip and this by far hands down, best breakfast spot. I love that they had Texas Roadhouse right in the back so we had that the night before. It was clean. We didn't use the pool but I did think that the hot tub was smaller than expected. Otherwise I would come back again.
Stayed 1 night in Sep 2022

10/10 Excellent

Heidi

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Everything was wonderful
Stayed 1 night in Jul 2022

10/10 Excellent

Ivan

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at this property is aing, very polite and friendly, really took an interest in how are stay was and if there was anything we they could do. Definitely, gave ideas for our dining.
Stayed 2 nights in Jun 2022

4/10 Poor

Ximena

Travelled with family
Liked: Property conditions & facilities
Disliked: Staff & service, amenities
While checking in, staff was not knowledgeable enough about credit card transactions. They also did not show enough willingness to provide a complete “hotel style” bedding set for the pullout sofa bed (bed sheets, comforter, 2 pillows). The young lady at the front said the hotel did not have comforters for pull-out beds and only one additional pillow. Very disappointing…
Stayed 1 night in Jun 2022

6/10 Okay

Barbara

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The AC did not work in our room. They switched our rooms and it did not work in that one either!! The breakfast was not very good either.
Stayed 2 nights in Jun 2022

10/10 Excellent

Judy

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access and plenty of parking.
Stayed 3 nights in Jun 2022

10/10 Excellent

Jenny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2022

10/10 Excellent

Cindy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022

10/10 Excellent

Matthew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location with friendly staff
Stayed 2 nights in May 2022