Ratings based on 155 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
94% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveller

Posted 23-Jan-2015
Not our first stay with BigHornResort but will be our last. Stayed for 3 nights and not once was our room clean. Friday night we came into a clean room fully stocked. On Saturday we used the towels etc. and returned from a day of activities to the room the way we left it. So Sunday after returning from the waterpark (half of the day), we called downstairs for clean towels and to expressed our concern with not having room serviced yet again. We were told to find house keeping for towels and asked if the "do not disturb" sign was hung (which it wasn't). To our surprise after our returning from dinner we noticed a second stack of clean towels but still nothing was emptied or cleaned. At our Monday check out, they asked about our stay so needless to say I filled the second front desk representative in. After checking her logs , I received the worst response ever, "well you booked with Expedia." Who knew the service is different when you use an outside agency. First time this has happen to us.
5 out of 5
Recommended
for Business Travellers
by A verified traveller

This traveller left a rating score only Posted 29-Oct-2014 on Hotels.com
3 out of 5
Recommended
for Personal Event
by A verified traveller

Posted 18-Oct-2014 on Hotels.com
My stay was comfortable however the toilet ran all,night and would not shut off. Housekeeping was knocking on my door @ 8:30 to clean my room! I had just returned from walking and breakfast so I was NOT ready to have my room cleaned. I felt rushed.... I thought check- out time was 11:00.
5 out of 5
Recommended
for Business Travellers
by Stephaniefrom Libby MT

Great place to stay!

Posted 14-Oct-2014 on Hotels.com
Comfortable and clean room. Awesome breakfast with gluten free options. Very friendly and helpful staff. Would definitely stay again!
4 out of 5
Recommended
for Business Travellers
by A verified traveller

This traveller left a rating score only Posted 08-Oct-2014 on Hotels.com
3 out of 5
by A verified traveller

Nice waterpark

Posted 23-Sep-2014
Hotel staff are less than interested in customer service. If it weren't for the waterpark we would not have selected this stay.
3 out of 5
Recommended
for Everyone
by A verified traveller

Loin de tout !

Posted 18-Sep-2014
Heureusement qu'un restaurant est venu s'installer en face ! Aux US, tous les hôtels se ressemblent avec des réceptionnistes aussi peu souriants les uns que les autres !
4 out of 5
Recommended
for Overnight Stay Before Destination
by Chrisfrom Seattle, WA

A lot to do at the Hotel

Posted 07-Sep-2014 on Hotels.com
The hotel itself is quite large including a convention center, water park, and a lounge. The staff was friendly enough and the room was rather large, although maybe a little dated, but it was clean and comfortable. They have a van that will take you wherever you want - we opted to go downtown to the unofficial brewery district - caution, when we called them to pick us up we gave them a brewery that we were at as the pickup location to which they responded "we won't pick up anyone that's been drinking, do you want a number for a cab?" It was 6pm and we had only be gone for 1.5 hours - isn't that the whole point of the van? After we hung up with them we called a cab and got a quick ride back for $11. When we got back to the room I had a voice mail from the hotel saying they "misspoke about the ride policy and would in fact come get us" - so I am not really sure what the policy is. Either way, if you want a ride home, don't tell them you are at a restaurant because you MIGHT have had a drink with dinner. Other than that, the price was right and the breakfast the next morning was pretty decent by continental breakfast standards.
5 out of 5
Recommended
for Business Travellers
by Walkerfrom Belgrade

Family trip

Posted 28-Aug-2014 on Hotels.com
So nice and conveniently located. Water park was really neat an kept us active and together during down time. We never even turned in the tv!
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Louisiana

Amazing hotel for families!

Posted 03-Aug-2014
This hotel caters to children and the parents. The bathroom has an excellent shower head that gives an amazing shower. The rooms are roomy allowing children plenty of room to move and play. The rooms are also set up for parents who need to conduct business. Wish we had more time to stay.