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Reviews of Travelodge by Wyndham Bill WY Thunder Basin Ntl Grassland

2 out of 5
Travelodge by Wyndham Bill WY Thunder Basin Ntl Grassland
3522 Highway 59, Bill, Douglas, WY

Reviews

7.4

Good

Rating 10 - Excellent. 57 out of 179 reviews" "
Rating 8 - Good. 61 out of 179 reviews" "
Rating 6 - Okay. 20 out of 179 reviews" "
Rating 4 - Poor. 25 out of 179 reviews" "
Rating 2 - Terrible. 16 out of 179 reviews" "

8.0/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

JUDITH

Liked: Cleanliness, staff & service, property conditions & facilities
It was nice and friendly people
Stayed 1 night in Apr 2024

8/10 Good

Kaleb

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is a great place if you need to rest for the night. While the property itself is a bit dated, it is still perfectly functional and adequate. Being out in the middle of nowhere, it's safe and extremely quiet. The 24hr attached diner is also very convenient. Most hotels stop breakfast at around 9am, and being the night owl that I am, I often times never wake up in time. I liked how I'm able to go get a nice hot meal any time of day. The price per room is also a good value as well. Overall a solid hotel. Would stay here again.
Stayed 1 night in Apr 2024

4/10 Poor

Betty Roxana

Stayed 2 nights in Feb 2024

10/10 Excellent

Breanna

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff here are always great, friendly, and so happy to help with whatever is needed. The rooms are always clean and I love that they have cribs for our baby. Unfortunately there is really nothing around the area - but that’s not the hotels fault. The only thing I do wish - and honestly I’m not sure that it’s even possible, but I do wish they had some rooms with king size beds. Otherwise though- this is a really nice little hotel when you need to stay in the middle of nowhere and the diner is so cute and has delicious food.
Stayed 2 nights in Feb 2024

4/10 Poor

Daryle

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Asked 3 times for another pillow and still did not receive ! Had to check in in a diner and it is in the middle of nowhere even tho it has a Douglas address
Stayed 1 night in Jan 2024

10/10 Excellent

Breanna

Liked: Cleanliness, staff & service, property conditions & facilities
The staff members were great and super helpful.
Stayed 2 nights in Dec 2023

6/10 Okay

Mary Lee

Liked: Room comfort
Disliked: Staff & service
Strange out-of-the-way place with little service.
To consider this property as being in Douglas is a mistake; it is 40 miles north of town on a minor road. That fact was not evident from the listing in Hotels.com, possibly because in Wyoming zip codes cover vast territories. I recommend the listing be clarified. The hotel is managed from the adjacent diner (which is an excellent 24-hour resource), and there is no security in the lobby. Though we seemed to be the only guests, we were not able to have a ground floor room, since most of the property is contracted to the Union Pacific Railroad, whether being used or not. The bed had been made up but not the bathroom; we found a housekeeper's cart parked outside a hallway with all the doors open and helped ourselves to towels, soap, shampoo and toilet paper. There was no elevator, no ice machine. No other activity is nearby except the Union Pacific railyard. This was not the convenient overnight stop on our cross-country roadtrip that we anticipated.
Stayed 1 night in Nov 2023

4/10 Poor

Jason

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Poor service Dirty Room
Room was not clean. Shower had significant amount of hair all over. The staff was very slow to respond to issues with the room. My key didn't work for three days, and I had to wait for front desk to open the door every time I left my room. I was there nearly two weeks and the cleaning staff never cleaned my room even after requesting three times.
Stayed 10 nights in Aug 2023

4/10 Poor

Charles

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Stayed here on two seperate days during a recent trip. The staff had a horrible time linking up with Expedia. The one luggage cart was broken. The entrance was dirty.
Stayed 1 night in Oct 2023

4/10 Poor

Julie

Travelled with family
Disliked: Cleanliness, staff & service
not great service
The first room we were given had not been cleaned, so I called and we were moved to a new room that was. We were told we would be comped one breakfast (we were a party of three) if we chose to eat breakfast at the diner in the morning, but we weren't given any kind of paper showing that even if we had still wanted to pay them for two of our breakfasts. The blanket on the bed was the thinnest one I have ever seen. Room had a weird smell. Not the very worst place I've ever stayed, but it wasn't good. Also: they do not, in fact, have any rollaway beds at all, so do not ask.
Stayed 1 night in Sep 2023

10/10 Excellent

Suzanne

Stayed 1 night in Sep 2023

10/10 Excellent

Linda

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything great. Booked wrong day but it was fixed thank you
Stayed 1 night in Sep 2023

8/10 Good

Mitchell

Liked: Staff & service
Stayed 14 nights in Aug 2023

6/10 Okay

Breanne

Travelled with family
Disliked: Cleanliness, staff & service, amenities
We wanted to enjoy our stay but the fridge still had food in it from previous people, no way to get extra towels because we never found a worker. After a long day of sightseeing we came back to find the diner closed. We went to bed hungry because the nearest other options were nearly an hour away! Otherwise stay was OK. Safe and quiet
Stayed 2 nights in Aug 2023

2/10 Terrible

Liam

Stayed 1 night in Aug 2023

10/10 Excellent

John

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. 24 hr old style diner. Good food. Off the beaten path style accomodations and staff for a old style stay Like it used to be
Stayed 1 night in Aug 2023

6/10 Okay

Billy

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

8/10 Good

Deb

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Missed coffee
We are use to having coffee while getting ready in the morning and that was missed. But other than that it was fantastic!
Stayed 1 night in Jul 2023

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not bad
For a one night stay on a trip, this isn't a bad place to stay. The bed was very comfortable, the shower was great. We only had one bath towel for 2 people, and when we called to get another, it took awhile and when we asked to just leave it outside the door, it wasn't done. Also, the Dish Network box obviously wasn't working, so we had no TV. But the staff was very friendly, and the diner had good food. If you're just looking for a comfortable place to lay your head on your way to some destination, this will definitely do the trick.
Stayed 1 night in Jul 2023

4/10 Poor

ERIC, MANITOU SPRINGS

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Staff was kind and courteous, a phone call was received to ask us if we needed anything and the towel situation was reported and shortly remedied. Because of computer issues check-in and check-out was very slow. Restaurant vents and smoke detectors covers in greasy dirt. Because of a repair, no food was available during our stay. We were not anxious to eat there anyway. A free coffee was offered for our wait at check-out. This seemed to be more setup for their main customer, the railroad crews, commercial travelers not so much.

8/10 Good

Penny

Travelled with group
Liked: Cleanliness, staff & service
There was no where to park my truck with trailer. Luckily for me the new manager was amazing and allowed me to park in the back.
Stayed 1 night in Jun 2023

10/10 Excellent

Debra

Stayed 1 night in Jun 2023

4/10 Poor

Margaret

Stayed 1 night in Jun 2023

6/10 Okay

Lynette

Liked: Cleanliness, staff & service, property conditions & facilities
You have to pay for breakfast. It's in the middle of nowhere.It's very confusing as to where it is located as far as what town it's in. It took 20 minutes to check in .
Stayed 1 night in May 2023
Response from Melissa, General Manager on 11 May 2023
Lynette,Thank you for taking the time to leave a review of your recent stay. I apologize that we did not exceed your expectations. The amenities listed for our property does not state continental breakfast so I apologize for the confusion of the breakfast and also our location. It does say Bill, WY with our address of Douglas which is understandably sometimes difficult to distinguish. Check in time may take a second when handling other aspects at the front desk but I will work with my agents to see if we have any issues that need refreshed. I hope other than these few issues you found our rooms clean, quiet and inviting with my staff accommodating. Thank you again for staying and I hope we get the chance to serve you again in the future. Safe travels!

2/10 Terrible

Paul

Stayed 1 night in Jan 2023

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly staff
Stayed 1 night in Sep 2022
Response from Melissa, General Manager on 23 Sept 2022
All of us at the Travelodge in Douglas/Bill are pleased that your stay was outstanding! Thank you for staying and we look forward to seeing you again. Have a wonderful day and as always please travel safely!

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from Melissa, General Manager on 21 Sept 2022
Thank you for the wonderful review. I am so happy that our hotel could meet your expectations and we look forward to seeing you again. From all of us here at the Travelodge and Penny's diner have a wonderful day and safe travels!

10/10 Excellent

Sheldon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2022

8/10 Good

Tanner

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very quiet place.
Stayed 1 night in Jul 2022
Response from Melissa, General Manager on 21 Sept 2022
Thank you so much for staying and I apologize that we did not meet your expectations to get 5 out of 5, however we strive to make your stay as comfortable as possible and we do hope you will stay again. Have a wonderful day and safe travels!

10/10 Excellent

William

Travelled with family, Business traveller
Liked: Cleanliness, staff & service
Really liked the convenience of having the diner
Stayed 8 nights in Jul 2022
Response from Melissa Fenster-Fitch G.M. on 25 Jul 2022
Thank you for the wonderful compliment! I am so happy that we met your expectations for your stay! I hope you choose to stay here the next time that you come thru! Have a wonderful day and safe travels!

8/10 Good

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from Melissa Fenster-Fitch G.M. on 20 Jul 2022
Thank you Robert for staying with us! If you ever pass into our little spot here in Wyoming we hope you choose us for your stay if needed again. Please travel safely!

4/10 Poor

Mykenzie

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from Melissa Fenster-Fitch G.M. on 18 Jul 2022
Thank you for staying and I would love to visit with you on what we could have done to make you stay better so that we can improve and make corrections. I would love to have come back so we can accommodate you for you to have the best stay. Thank you and safe travels!

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great, the location was a bit isolated, the rooms were very nice.
Stayed 1 night in Jul 2022
Response from Melissa Fenster-Fitch G.M. on 20 Jul 2022
Thank you for staying with us and for wonderful compliments! I am so glad that we could meet your stay expectations and we look forward to seeing you again! Please travel safely and have a wonderful day!

8/10 Good

Stacy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from Melissa Fenster-Fitch G.M. on 18 Jul 2022
Thank you for staying and we appreciate the review! Looking forward to seeing again soon! Safe travels!

10/10 Excellent

Owen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We had an unexpected 5 hour flight delay so did not arrive for check-in until 11:30 pm. That presented mo problem at all. The front desk staff, both night and in the morning, wete extremely kind and eager to help.
Stayed 1 night in Jun 2022
Response from Melissa Fenster-Fitch G.M. on 15 Jun 2022
Thank you so much for the wonderful review and I am so happy that my staff were able to meet your needs and make your stay as comfortable as possible! Thank you for choosing us on your travels and we so look forward to seeing you again! Safe travels and have a wonderful day!

10/10 Excellent

Garrett

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022
Response from Melissa Fenster-Fitch G.M. on 31 May 2022
Thank you so much for staying with us! I am so happy that we were able to meet your expectations on your stay. we look forward to seeing you again. Have safe travels and a wonderful day from all of us at the Travelodge!

10/10 Excellent

Greg

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Price and location
Stayed 1 night in May 2022
Response from Melissa Fenster-Fitch G.M. on 17 May 2022
Thank you so much for staying with us and for the wonderful review. We are so happy that you enjoyed your stay and we look forward to you coming back to see us again soon! Safe travels!

10/10 Excellent

Linda

Stayed 1 night in May 2022

8/10 Good

Rose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The town of Bill, WY
Stayed 1 night in Mar 2022
Response from Melissa Fenster-Fitch G.M. on 1 May 2022
Thank you for posting our historical icon in our little unincorporated town of Bill. We may not have amenities but we have peace and quiet and a true experience of Wyoming life. Thank you for staying with us and we hope your stay was pleasurable. We look forward to seeing you again.

10/10 Excellent

Fredrick

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
Business stay is great. Clean room and all surrounding was clean. Great cafe there as well
Stayed 1 night in Feb 2022
Response from Melissa Fitch, G.M. on 18 Mar 2022
Thank you so much for staying with us. I am so glad that we met the needs of your stay. Please come back and see us again. Safe travels!

2/10 Terrible

Dawson

Travelled with family
Disliked: Staff & service, room comfort
Go somewhere else
They say that check in is 3pm-whenever. It’s not. I got to the hotel and they had canceled my room because they didn’t think I was coming. Wish they would have called me first. You check in inside of the diner instead of the hotel. Then to get a room, the price went from 95 to 145.99 so that was cool. When you get to the room, you make your own bed. Everything is on a shelf. The bed is the firmest mattress that I have ever experienced. Slightly softer than sleeping on the floor… go to take a shower in the morning, and there were no shower towels. Just some wash rags. Overall, a very overpriced and terrible experience. Looking back on it all, I should have just slept in the pickup.
Stayed 1 night in Dec 2021
Response from Melissa Fenster-Fitch G.M. on 21 Dec 2021
I sincerely apologize that your stay was less than satisfactory. We do not put the blankets on the bed due to the covid policy through our corporate office. I have attempted to reach out to you concerning this matter with no success. I thank you for staying with us and providing this feedback as it will be a training tool for my staff to insure that these things do not happen again. I will be refunding your card the difference between the Expedia reservation and the one when you came in, minus the hold put on your debit card by your bank that should have been released by now. Please do not hesitate to reach out to me if you have any questions. Thank you.

8/10 Good

Ryan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2021

4/10 Poor

Verified traveller

Travelled with family, Travelled with pets
Liked: Staff & service, amenities, property conditions & facilities
My biggest complaint was the condition of the sheets and pillowcases. Multiple stains, grosses a person out. Second complaint is that the front desk waived the pet fee at the counter at check in. Once my card was charged, they did not waive the fee as promised. Which then added insult to injury because the check in process was about an hour long. I was understanding and kind. At first they couldn’t find my reservation. Then computer problems, then waited for an employee with more computer system knowledge to come to work so that they could find my reservation. I was appreciative of the pet fee waiver because of the checkin hassle.
Stayed 1 night in Aug 2021
Response from Melissa Fitch, G.M. on 18 Aug 2021
I sincerely apologize that your stay was not satisfactory and your long wait for check in. Front desk supporter was learning the ropes. If you would please reach out to me directly I would like to look into the pet fee for you and make that right. I hope if you travel through again you will reach out and give us another chance to make your stay amazing. Safe travels.

8/10 Good

Christina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff very accommodating and helpful! We were attacked by mosquitos getting in and out of the hotel…..bathroom in accessible room was great. Very basic room, had to put the blankets on our beds - pics showed different. Toilet worked but not well, notified mgr. on site restaurant was great!!
Stayed 1 night in Aug 2021
Response from Melissa Fitch, G.M. on 12 Aug 2021
Thank you so much for staying. Please come back again next time you're thru. Safe travels!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was friendly. After almost 20 years in the property management industry, the hotel was flawless. Because of the storm that passed through, the internet was down. The nice lady at the desk handled it like a rock star!!!! A definite place to stay again!!!!!
Stayed 1 night in Aug 2021

10/10 Excellent

Jan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Its not exactly in Douglass but 30 miles away...the food at the on site restaurant was amazing !
Stayed 1 night in Jul 2021
Response from Melissa Fitch, G.M. on 27 Jul 2021
Jan, Thank you so.much for staying with us. We have the best spot to eat in town. 😉 please come back and see us again. Safe travels from all of us here at Penny's Diner and Travelodge.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2021
Response from Melissa Fenster-Fitch G.M. on 12 Jul 2021
Thank you for staying!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There isn’t much to do, but everyone is very nice and the property is new looking, nice smelling and very pretty.
Stayed 3 nights in May 2021
Response from Melissa Fenster-Fitch G.M. on 24 May 2021
Thank you so much for the rave review! So happy that you enjoyed your stay! Come back and see us again!

2/10 Terrible

Kenneth

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charged again at the motel after paying online and was charged $148 for a room that online said $100
Stayed 1 night in Apr 2021
Response from Melissa Fenster-Fitch on 18 May 2021
Kenneth, I am sorry to hear that you had some problems with your checking in. If you would please phone the hotel directly and ask for the general manager I would be more than happy to look into this further for you once I get some details from you. Thank you!

8/10 Good

Verified traveller

Stayed 1 night in Jan 2021