Reception

Reviews of Bilgah Beach Hotel

5 out of 5
Bilgah Beach Hotel
94 Gelebe Street, Bilgah District, Baku

Reviews

8.2

Very good

Rating 10 - Excellent. 34 out of 71 reviews" "
Rating 8 - Good. 19 out of 71 reviews" "
Rating 6 - Okay. 10 out of 71 reviews" "
Rating 4 - Poor. 4 out of 71 reviews" "
Rating 2 - Terrible. 4 out of 71 reviews" "

9.0/10

Cleanliness

7.8/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Musab

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
I enjoyed my stay at the hotel .. Me and my family loved it
Stayed 4 nights in Sep 2023
Response from Emin Badirov on 1 Oct 2023
Dear Musab, Thank you for sharing your experience at Bilgah Beach Hotel Baku. We are delighted to know that you enjoyed your overall experience with us. Hope to welcome you back among us whenever the travel brings you back to Baku. Sincerely, Saddam Namazov, Guest Service Manage

8/10 Good

Gulnara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Was a nice stay, facilities need a bit of refurbishment Room we stayed in, curtains are not fully blinding , considering that the hotel faces the sunrise, it needs to be taken into account
Stayed 2 nights in Aug 2023
Response from Elton Shikhkarimov on 8 Sept 2023
Уважаемая Gulnara, Спасибо за Ваш отзыв, он для нас очень важен! Мы обязательно примем во внимание Ваши комментарии и надеемся к следующему Вашему приезду мы оправдаем Ваши ожидания. Очень надеемся увидеть Вас вновь в Bilgah Beach Hotel. С уважением Elton Shikhkarimov, Front Office Manager

10/10 Excellent

Ruslan

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Elton Shikhkarimov on 8 Sept 2023
Уважаемый Ruslan , Спасибо за Ваш отзыв, он для нас очень важен! Мы обязательно примем во внимание Ваши комментарии и надеемся к следующему Вашему приезду мы оправдаем Ваши ожидания. Очень надеемся увидеть Вас вновь в Bilgah Beach Hotel. С уважениемElton Shikhkarimov, Guest Service Manager

10/10 Excellent

Nigel

Liked: Cleanliness, staff & service, property conditions & facilities
Great place for a weekend
Stayed 2 nights in Jul 2023

10/10 Excellent

Salim

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It's not our first time in here and the staff (everyone) are always professional, helpful and amazing. Beds are comfortable, rooms are spacious and the kids enjoy the beach and the pool.
Stayed 1 night in May 2023
Response from Emin Badirov on 17 Jun 2023
Dear Salim, I would like to thank you for posting your review for the Bilgah Beach Hotel. It was a pleasure to have you as our guest. Your kind feedback is very much appreciated and we look forward to welcoming you back again soon. Kind regards, Rovshan Allahverdiyev Front Office Manager

8/10 Good

Roustan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice sea view with a large garden to walk.
Stayed 1 night in Apr 2023
Response from Emin Badirov on 20 May 2023
Dear Naser, I would like to thank you for posting your review for the Bilgah Beach Hotel. It was a pleasure to have you as our guest. Your kind feedback is very much appreciated and we look forward to welcoming you back again soon. Kind Regards, Emin Badirov

10/10 Excellent

Bahaa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing sea and sunrise view Spacious room
Stayed 1 night in Sep 2022
Response from Bilgah Beach Hotel on 14 Oct 2022
Dear Bahaa, thank you so much for the time you took to share with us your review. We are delighted to hear that you enjoyed your stay and grateful for appreciation. We are looking forward to your next visit for another memorable experience. Kind Regards, Elshan Kurbanaliyev General manager

10/10 Excellent

Raja

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 2 nights in Jul 2022
Response from Bilgah Beach Hotel on 14 Oct 2022
Dear Raja, thank you so much for the high score. We are delighted to hear that you enjoyed your stay and grateful for appreciation. We are looking forward to your next visit for another memorable experience. Kind Regards, Elshan Kurbanaliyev General manager

8/10 Good

Nargiz

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is clean, nice facilities, lovely view from beach restaurant. Great breakfast. Staff is helpful. Safety measures at the water park definitely should be improved.
Stayed 1 night in Jul 2022
Response from Bilgah Beach Hotel on 1 Aug 2022
Dear Nargiz , Thank you so much for the time you took to share with us your review. We are delighted to hear that you enjoyed your stay and grateful for your kind words and appreciation. Moreover, your feedback has been already shared with our team to improve the guest satisfaction. We are looking forward to your next visit for another memorable experience. Kind Regards, Elshan Kurbanaliyev, General Manager

6/10 Okay

Luis, bronx

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Hotel with loads of potential
Stayed 2 nights in Jul 2022
Response from Bilgah Beach Hotel on 1 Aug 2022
Dear Luis, Thank you so much for the time you took to share with us your review. Your feedback is highly appreciated and has been already shared with our team so we may continuously improve the guest experience. Hope to see you soon again. Best Regards, Elshan Kurbanaliyev General Manager

8/10 Good

Tagir

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful sea view (deluxe room) and nice walking area with little forest inside. Season has not started yet so beach was not ready to enjoy it. We didn’t have hot water in the beginning, but they fixed it quickly. Spa and gym are of a very high standard. What we didn’t like is extra charge (47 AZN) for the dog. Overall great experience, will come again
Stayed 1 night in May 2022
Response from Bilgah Beach Hotel on 1 Aug 2022
Dear Tagir, Thank you so much for the time you took to share with us your review. We are delighted to hear that you enjoyed your stay and grateful for your kind words and appreciation. We looking forward to your next visit for another memorable experience. Kind Regards, Elshan Kurbanaliyev General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Stayed 1 night in May 2022

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place . Highly recommended
Stayed 2 nights in Aug 2021
Response from Bilgah Beach Hotel on 2 Aug 2022
Dear Anonymous , Thank you so much for the time you took to share with us your review. We are delighted to hear that you enjoyed your stay and grateful for appreciation. We are looking forward to your next visit for another memorable experience. Kind Regards, Elshan Kurbanaliyev, General Manager

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities
2 day stay
Hotels.com only offers standard room where as family rooms offered on hotel's own webpage. Rooms were given on a different floors on 2 opposite ends of hotel. Phone was not working in one of the rooms, shower door wont close hence leak water on the floor. When paying almoat 900$ for 2 night stay asking over 17s to pay extra 12$ for aquapark entry seems unfair whereas booking on hotes webpage is free :(. Breakfast is far from 5*.
Stayed 2 nights in Aug 2021
Response from Bilgah Beach Hotel on 2 Aug 2022
Dear Anonymous, Thank you so much for the time you took to share with us your review. We would like to apologize for not meeting your expectations. Your feedback is highly appreciated and has been already shared with our team so we may continuously improve the guest experience. Hope to see you soon again. Best Regards, Elshan Kurbanaliyev General Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room view was exceptional.
Stayed 3 nights in Jul 2021
Response from Bilgah Beach Hotel on 2 Aug 2022
Dear Anonymous, Thank you so much for the time you took to share with us your review. We are delighted to hear that you enjoyed your stay and grateful for appreciation. We are looking forward to your next visit for another memorable experience. Kind Regards, Elshan Kurbanaliyev, General Manager

10/10 Excellent

david

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

8/10 Good

Samira

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Stayed 7 nights in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2019

8/10 Good

Zachary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel on the beach with lots of amenities including bowling, bars, waterpark, sports fields, and more.
Stayed 2 nights in Jul 2019
Response from Bilgah Beach Hotel on 2 Aug 2022
Dear Zachary, Thank you so much for the time you took to share with us your review. We are delighted to hear that you enjoyed your stay and grateful for appreciation. We looking forward to your next visit for another memorable experience. Kind Regards, Elshan Kurbanaliyev General Manager

10/10 Excellent

Ivan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Place Amazing Location
Set in an amazing peaceful location. The stay was during week days and it was a place where one can relax. The room was nice and comfortable. Staff were generally nice and friendly. Some were more helpful than others. The lack of consistency may be due to additional training needs. I did not have breakfast but used Buddah bar and beach area cafe. Food was nice but quantity on the small side. This is acceptable as quality goes first. They have other restaurants too but not tried them. The beach area and water park were brilliant.
Stayed 2 nights in Jun 2019
Response from Bilgah Beach Hotel on 2 Aug 2022
Dear Ivan, Thank you so much for the time you took to share with us your review. We are delighted to hear that you enjoyed your stay and grateful for your kind words and appreciation. We looking forward to your next visit for another memorable experience. Kind Regards, Elshan Kurbanaliyev General Manager

8/10 Good

Ray

Liked: Cleanliness, property conditions & facilities, room comfort
Pretty good
Great views over the sea. Good gym and spa. Lots of choices at breakfast. Very comfortable beds. Reasonable price
Stayed 1 night in May 2019
Response from Bilgah Beach Hotel on 2 Aug 2022
Dear Ray, Thank you so much for the time you took to share with us your review. We are delighted to hear that you enjoyed your stay and grateful for appreciation. We looking forward to your next visit for another memorable experience. Kind Regards, Elshan Kurbanaliyev General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Place is very nice. Most of the staff had very poor basic English. The AC in the room was not working properly and had to change rooms the following day. Generally speaking the AC in the Bar and the halls and Lobby was not cooling at all. As a matter of fact the AC at the airport had the same issues.
Stayed 3 nights in Jul 2018
Response from Bilgah Beach Hotel on 14 Oct 2022
Dear guest, Thank you so much for the time you took to share with us your review. We are delighted to hear that you enjoyed your stay and grateful for appreciation. Moreover, your feedback has been already shared with our team so we may continuously improve the guest experience. We are looking forward to your next visit for another memorable experience. Kind Regards, Elshan Kurbanaliyev General manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful but less than what I expected...
Hotel Bilgah is a beautiful hotel located in an amazing seaside property away from busy city center. What I can say that did not meet my expectation was the quality and quantity of the its breakfast menu. For example, the fruit juices were all concentrate juices, which you would not expect from a 5 star hotel. The selection of breakfast items were limited. Waffles, pancakes and crepes did not appear or taste like any ones you know. Besides, at this time of the season, the water park and the rest of water-related events were closed until a warmer times of the year. My guess is one should come here during summer in order to enjoy all this beautiful hotel has to offer.
Stayed 2 nights in May 2018
Response from Bilgah Beach Hotel on 14 Oct 2022
Dear Anonymous, Thank you so much for the time you took to share with us your review. We are delighted to hear that you enjoyed your stay and grateful for appreciation. Moreover, your feedback has been already shared with our team so we may continuously improve the guest experience. We are looking forward to your next visit for another memorable experience. Kind Regards, Elshan Kurbanaliyev General manager

2/10 Terrible

Soliman

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
The worst recipient ever!!
The hotel location is great and the workers are friendly except the recipient they are not professional and so rude.
Stayed 2 nights in Aug 2017
Response from Bilgah Beach Hotel on 14 Oct 2022
Dear Soliman, Thank you so much for the time you took to share with us your review. We would like to apologize for not meeting your expectations. Your feedback is highly appreciated and has been already shared with our team so we may continuously improve the guest experience. Hope to see you soon again. Kind Regards, Elshan Kurbanaliyev, General manager

8/10 Good

nader

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
all things was good except the air condition in rest room was bad and there was bad smell in the room .
Stayed 3 nights in Jul 2017
Response from Bilgah Beach Hotel on 14 Oct 2022
Dear nader, Thank you so much for the time you took to share with us your review. We are delighted to hear that you enjoyed your stay and grateful for appreciation. Moreover, your feedback has been already shared with our team so we may continuously improve the guest experience. We are looking forward to your next visit for another memorable experience. Kind Regards, Elshan Kurbanaliyev General manager

10/10 Excellent

Omar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxury holiday
Amazing
Stayed 2 nights in Jun 2017
Response from Bilgah Beach Hotel on 14 Oct 2022
Dear Omar, Thank you so much for the time you took to share with us your review. We are delighted to hear that you enjoyed your stay and grateful for appreciation. We are looking forward to your next visit for another memorable experience. Kind Regards, Elshan Kurbanaliyev General manager

8/10 Good

Ferhat

Liked: Property conditions & facilities, room comfort
Location is very good. Nice beach and aqua park. I can't say that service and the food is 5 star.
Stayed 4 nights in Jun 2017
Response from Bilgah Beach Hotel on 14 Oct 2022
Dear Ferhat, Thank you so much for the time you took to share with us your review. We are delighted to hear that you enjoyed your stay and grateful for appreciation. Moreover, your feedback has been already shared with our team so we may continuously improve the guest experience. We are looking forward to your next visit for another memorable experience. Kind Regards, Elshan Kurbanaliyev General manager

4/10 Poor

Vikram

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Unpleasant stay. Rude staff.
Staff didn't confirm the room availability despite booking confirmation. Unpleasant and rude staff at the reception who doesn't know how to smile. Poor servicing. Took atleast 1 hour to get even 1 water bottle. The hotel is very commercial asking to pay for even for basic things like ketchup. Our rooms basin was leaking but still didnt get another room. Had to stay in the same one. Not a pleasant stay at all.
Stayed 1 night in Jun 2017

4/10 Poor

Verified traveller

Liked: Staff & service, property conditions & facilities
Hotel was overbooked and reservation was not honoured
Stayed 4 nights in Jun 2017

10/10 Excellent

Maya Kavtaradze, Tbilisi, Georgia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
a very nice short holiday
great site with the great facilities and staff

10/10 Excellent

Maya Kavtaradze, Georgia, tbilisi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very nice short holiday
Great site with a great facilities, service and staff

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Tatyana, Baku

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Beautiful weekend getaway on the seaside
That was on weekend and I was pleasantly surprised to find a quite quiet environment. Just in the evening due to the Eurovision song contest there was a party at Equinox night club, but that did not disturb not at all.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A nice weekend getaway
Marvelous rest ! Great location, beautiful sea view, friendly kind service, Just a bit cold in the room from the very beginning :)

6/10 Okay

Lukasz, Warsaw

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Incredible and great design, however poor execution. After shower the whole bathroom was flooded beacuse of shower doors, that cannot be closed (1cm spare). There was no room service (housekeeping) during the whole day, although we were out. The windows in public area were probably never cleaned.

6/10 Okay

Lukasz, Warsaw

Liked: Cleanliness, room comfort
Disliked: Staff & service
Incredible and great design, however poor execution. After shower the whole bathroom was flooded beacuse of shower doors, that cannot be closed (1cm spare). There was no room service (housekeeping) during the whole day, although we were out. The windows in public area were probably never cleaned.

2/10 Terrible

Anar, Moscow

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
"Ни в коем случае!"
Вместо комнаты с балконом вам предлагают комнату без балкона и только после того как вы показываете на телефоне данные бронирования они соглащаются что вы правы. Также на сайте hotels.com написано что в комнатах есть кофеварки нам сказали что это было раньше и мы опоздали. Ковры в холле и комнатах грязные. В комната для некурящих невозможно дышать от запаха сигарет. Невозможно спать из за комаров и звуков с улицы и с соседних комнат. На песке пляжа куча бычков от сигарет, кроме этого мы увидили то чего не видели ни на одном пляже - кость от шашлыка антрикота а на море валялись чьи то шорты. Ужин в ресторане со шведским столом стоит 45 манатов(евро) на человека. Меню скудное, еда невкусная в основном турецкая кухня. В других ресторанах отеля тоже самое и самое интересное вам могут показать меню с одними ценами о когда придет счет цены будут более дорогие. Отель находится загородом поблизости никаких ресторанов и кафе, не говоря уже про другие развлечения. Чтобы найти хоть какой ресторан или клуб нужно поехать в город а для этого нужно заплатить 50 евро на такси туда-обратно. Если не хотите испортить себе отпуск то ищите другой отель!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Chilling out
Not far from the airport or the city centre, the hotel was just what we were looking for - some place to chill out for the weekend and forget about work. Service was very good with friendly and helpful staff. Great view out over the Caspian

10/10 Excellent

Kamran Mahmudov, Baku

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to the beach that is great.
Everything was great albeit breakfast. Little range of meals for breakfast.

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
Not Jumeirah Dubai
Expedia booking included breakfast; however, at check-in the hotel stated breakfast was not included – despite explicitly stating breakfast included on the Expedia reservation. Wasted time sorting this at check-in, at breakfast and again at check-out because lack of communication between hotel reservations (who confirmed I did not need to pay for breakfast per my reservations) and the rest of the staff…

10/10 Excellent

M.S.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel was beyond 5 star. Its a resort unto itself and all the amenities and service were amazing. Its brand new and still has a few "bugs" to fix but I'm confident they'll get those taken care of asap. My only concern and inconvenience was the cost of food and lack of available food nearby. Pretty much had to go into the city for a reasonably priced meal. Having said that, the quality and taste of the food onsite was fantastic and the service was great. The staff made you feel totally at home and went out of their way to make my stay comfortable and memorable. I probably will never be able to afford to stay at the Jumeirah again after they officially open and jack the prices up but I will never forget my stay there and want to thank the staff and ownership for a wonderful experience. Thanks so much and take care!

2/10 Terrible

Ihsan Harun

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021

8/10 Good

Emil

Liked: Cleanliness, property conditions & facilities, room comfort
Отдых в Бильгах
В целом отель хороший. На ресепшене очень приветливые. Кухня не плохая, не дешево. Хороший SPA. Но персонал Room service ужас. Попросила сырники, мне заявляют что есть не сколько сортов сыра. Персонал практически не говорит на русском так и на Азербайджанском. Азербайджанский с диалектом Гусара. Секьюрити просил убрать автомобиль потому что там паркуется владелец отеля, я не буду называть чье он имя называл на весь отель, где этика работника? Этот отель 5 звезд и стоит он не дёшево, при выборе персонала нужно более тщательно выбирать персонал.
Stayed 1 night in Jun 2021
Response from Bilgah Beach Hotel on 2 Aug 2022
Дорогой Emil, Приносим благодарность за выделенное время для подробного отзывы. Мы постоянно работаем над улучшением гостевого опыта и поэтому ваши комментарии очень важны для нас и мы передали их нашей команде. Искренне надеемся увидеть вас снова в ближайшее время. С уважением, Эльшан Курбаналиев, Генеральный Менеджер

10/10 Excellent

Abbasova

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021

10/10 Excellent

MARAT

Liked: Staff & service, room comfort
Stayed 9 nights in Sep 2019