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Reviews of TownePlace Suites Gaithersburg by Marriott

3 out of 5
TownePlace Suites Gaithersburg by Marriott
212 Perry Pkwy, Gaithersburg, MD

Reviews

8.6

Excellent

Rating 10 - Excellent. 161 out of 297 reviews" "
Rating 8 - Good. 88 out of 297 reviews" "
Rating 6 - Okay. 26 out of 297 reviews" "
Rating 4 - Poor. 6 out of 297 reviews" "
Rating 2 - Terrible. 16 out of 297 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

abbygail

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Nice hotel but needs new paint and exterminator for ants ,also our microwave doesnt work at all
Stayed 2 nights in Apr 2024
Response from AAD on 5 Apr 2024
Thank you for your feedback regarding your recent stay. WE will be definitely treating the ants immediately. I appreciate your patronage and loyalty.

10/10 Excellent

ROSELVIS

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is amazing! Very accommodating, great customer service, and friendly staff. One night me and my friend were lost trying to find another road to the hotel and a nice young gentleman stayed on the phone with us until we found our way to the hotel. Definitely recommend this hotel. The rooms were clean and housekeeping maintains it clean and smelling good!
Stayed 5 nights in Mar 2024
Response from AAD on 3 Apr 2024
Thank you for your feedback regarding your stay. I am glad you enjoyed your stay and had a pleasant experience. I appreciate your patronage and loyalty.

8/10 Good

LaTonya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Ops Mngr on 24 Mar 2024
Thank you for your feedback regarding your recent stay. We appreciate your patronage and loyalty.

10/10 Excellent

Sediqua

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I will lol here again next time I visit the area
Stayed 2 nights in Mar 2024
Response from Ops Mngr on 16 Mar 2024
Dear Guest, Thank you for the feedback regarding your recent stay. We are happy you enjoyed your stay with us. See you soon when travel brings you to the area.

8/10 Good

Federico

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent place. Thought it was slightly newer when booking (it’s not Old) the kitchen was the main reason for Booking here since I was on a two week work trip. Staff was friendly. Walls seemed slightly thin so You could kind of hear neighbors if they were slightly louder than normal.
Stayed 13 nights in Feb 2024
Response from Ops Mngr on 11 Mar 2024
Thank you for your feedback regarding your stay. I am glad our location worked out fine with you work trip. sorry for the noise. I appreciate your patronage and loyalty.

10/10 Excellent

Marvin, Moon Townshhip

Stayed 1 night in Mar 2024
Response from Ops Mngr on 23 Mar 2024
Dear Guest, Thank you for your feedback. We appreciate you.

10/10 Excellent

Dianne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location. Excellent reception and staff, clean, very comfortable room.
Stayed 1 night in Feb 2024
Response from AAD on 29 Feb 2024
Thank you for your feedback regarding your stay. I am glad you like our location and team members. I appreciate your patronage and loyalty.

2/10 Terrible

Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities
Nice facility.
Stayed 1 night in Feb 2024
Response from Ops Mngr on 24 Feb 2024
Dear Guest, Thank you for writing a review on your recent stay. I am so sorry; it appears your experience wasn't a pleasant one. Wish to discuss what we missed in the process of delivering our services to you. Please call us at your best time convenience for us to make it right for you.Hope to host you again when travel brings you to Gaithersburg.Thank for your feedback. Sincerely,

6/10 Okay

Bryn

Stayed 2 nights in Feb 2024
Response from AAD on 21 Mar 2024
Thank you for your feedback regarding your recent stay. I appreciate you patronage and loyalty.

10/10 Excellent

Tamera

Liked: Cleanliness, staff & service, property conditions & facilities
N/a
Stayed 2 nights in Feb 2024
Response from AAD on 22 Feb 2024
Thank you for your feedback regarding your recent stay. I appreciate your patronage and loyalty.

10/10 Excellent

Randall

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff here was excellent. They were incredibly attentive. Continental breakfast was very good, with something for everyone. Chocolate chip cookie at 7pm nightly in the lobby. We first stayed in room 103, a handicapped room (our mistake), but the bed was very squeaky and sunken in the center. Transferred to 109 for night 2. The room was excellent. The bed was a tiny bit squeaky (steel frames) but very comfortable. I would highly recommend this hotel.
Stayed 3 nights in Feb 2024
Response from AAD on 19 Feb 2024
Thank you for your feedback regarding your recent stay. My sincerest apologies regarding the condition of the bed. We will address them. I am glad you enjoyed your stay and would likely recommend us. Hopping to see you back soon.

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We had a very pleasant stay
Stayed 2 nights in Feb 2024
Response from AAD on 5 Feb 2024
Thank you for your feedback regarding your recent stay. I am pleased you enjoyed your stay and looking forward to seeing you again.

10/10 Excellent

Atif

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, clean property with friendly staff. Good service overall
Stayed 2 nights in Jan 2024
Response from AAD on 29 Jan 2024
Thank you for your Feedback. I am glad you found our hotel clean and also enjoyed the staff service.

2/10 Terrible

yutao

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from AAD on 1 Jan 2024
Thank you for your feedback regarding you recent stay. we appreciate your feedback and Loyalty.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Daycation
Great location had a good stay would return
Stayed 1 night in Dec 2023
Response from Ops Mngr on 26 Dec 2023
Dear Guest, Thank you for your honest feedback. We are glad to hear you had a great stay and the location worked out for you. We appreciate your patronage.Happy Holidays and see you when travel brings you to the area again.

10/10 Excellent

Debra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family trip to Rockville
Staff was very helpful and very friendly. Food was good. Bed was comfortable. Great place to stay!
Stayed 6 nights in Nov 2023
Response from aad on 7 Dec 2023
Thank you for your feedback. I am glad the staff made your stay comfortable. I appreciate your patronage and loyalty.

6/10 Okay

H.

Liked: Staff & service
General Manager was excellent and professional he addressed my concerns in a timely manner...
Stayed 3 nights in Nov 2023
Response from Ops Mngr on 22 Nov 2023
Thank you on the feedback regarding your stay. I am glad we were able to make your stay memorable and addressed your concerns. We appreciate your loyalty and kind words.

10/10 Excellent

Thela

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff, close to many eating options and shopping
Stayed 1 night in Nov 2023
Response from Ops Mngr on 12 Nov 2023
Dear Thela,On behalf of the entire hotel team, I want to thank you for sharing your feedback.Glad you were able to spend quality time with family and kids. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Odin

Stayed 6 nights in Oct 2023
Response from AAD on 30 Oct 2023
Thank you for your feedback regarding your stay. I am glad you enjoyed your stay. We appreciate you patronage and loyalty.

8/10 Good

Holger

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 17 nights in Oct 2023
Response from AAD on 25 Oct 2023
Thank you for feedback. We are delighted your stay was enjoyable. we hope to host you on your next visit. Thank you for your patronage and loyalty.

10/10 Excellent

Bianca

Liked: Cleanliness, staff & service, property conditions & facilities
This property provided my family and I a home away from home. The suite was spacious and the kitchen appliances were full size. I was event able to bring my dog for a fee. Overall a great location and experience for my family.
Stayed 7 nights in Oct 2023
Response from AAD on 24 Oct 2023
Thank you for your feedback regarding your recent stay. We appreciate your patronage and loyalty!

10/10 Excellent

Samuel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Elizabeth is the best to check you in!
There were a few issues with the cleanliness of the room and laundry facility. We came back to the room and even found the side window came out of its frame. However, the staff are excellent and welcoming. Truly friendly, hard working and professional. Elizabeth is a true joy to talk to and she works hard!
Stayed 2 nights in Oct 2023
Response from aad on 9 Oct 2023
Thank you for your feedback regarding your recent. I truly appreciate you patronage and loyalty and glad the staff responded well to needs. I will share with Elizabeth.

10/10 Excellent

Orlando

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from AAD on 10 Oct 2023
Thank you for your feedback regarding your stay. I am glad you enjoyed your stay. I appreciate your patronage and loyalty.

8/10 Good

mary

Liked: Cleanliness, staff & service, property conditions & facilities
The complimentary breakfast was good but there could/should be more seating for the size of the hotel.
Stayed 1 night in Oct 2023
Response from AAD on 9 Oct 2023
Thank you for your feedback regarding our breakfast offerings, I share the seating capacity with the senior leadership team.

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable accomodations. Spacious so we didn't feel closed in. Breakfast was great.
Stayed 6 nights in Sep 2023
Response from aad on 21 Sept 2023
Thank you Richard fir your feedback regarding your recent stay. I am glad you enjoyed your accommodations as well as the breakfast! I appreciate your patronage and loyalty.

2/10 Terrible

Timothy

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Nothing in the other room works. We paid for a suite and the tv doesn’t work, we can’t plug in our electronics to charge our devices… not a good experience
Stayed 1 night in Sep 2023
Response from Ops Mngr on 16 Sept 2023
Dear Timothy, Thank you for writing a review on your recent stay. I am so sorry your experience wasn't a pleasant one with the TV in your room not working and electronic charging difficulties. I apologize for the inconvenience. The issue in that room was addressed and this feedback was shared with the team here to avoid this from happening in the future. Hope you give us a second chance when travel brings you to Gaithersburg.Thank for your feedback.Sincerely,

10/10 Excellent

Marilou

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
EXCELLENT STAFF, they make u feel at home. Everything we need was just right there. EXCELLENT location, very safe.
Stayed 14 nights in Aug 2023
Response from aad on 29 Aug 2023
Thank you for your feedback regarding your stay. I am glad our team extended courtesy to you and also enjoyed our location. I a appreciate your patronage and loyalty.

10/10 Excellent

tina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2023
Response from AAD on 11 Aug 2023
Tina, Thank you for your feedback. I appreciate your patronage and loyalty and looking forward to hosting you soon.

10/10 Excellent

Amit

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and nice.
Stayed 5 nights in Apr 2023
Response from Ops Mngr on 11 May 2023
Thank you for your honest feedback. We appreciate.

10/10 Excellent

Nancy

Travelled with family
Very nice rooms . Enjoy my stay
Stayed 2 nights in Apr 2023
Response from Ops Mngr on 11 May 2023
Glad to know you enjoyed your stay here. Thank you for the honest feedback.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Average, clean, convenient
Average, clean, convenient place. Breakfast could use some improvement.
Stayed 1 night in Apr 2023
Response from Ops Mngr on 23 Apr 2023
Thank you for your honest feedback to us.

10/10 Excellent

Tanika

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 20 nights in Mar 2023
Response from Ops Mngr on 23 Apr 2023
Thank you for your honest feedback to us. We are happy to know you enjoyed your stay.

10/10 Excellent

Raymond, Fresno

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great room, great seevice!
Stayed 5 nights in Apr 2023
Response from Ops Mngr on 23 Apr 2023
Thank you for your honest feedback to us.

10/10 Excellent

Nadia

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Amal was really helpful and let us check out later
Stayed 1 night in Mar 2023
Response from Ops Mngr on 28 Mar 2023
Thank you much for your review!

10/10 Excellent

Luis

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for business travel - highly recommended.
Stayed 1 night in Mar 2023
Response from Ops Mngr on 20 Mar 2023
Thank you for your honest feedback to us. We are happy to know you enjoyed your stay.

8/10 Good

james

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff and practicality
Response from Ops Mngr on 11 Jan 2023
Thank you for staying with us.

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very happy with hotel
Staff was very friendly. Free breakfast was delicious. Hotel and room were very clean.
Stayed 5 nights in Nov 2022
Response from AAD on 6 Dec 2022
Thank you for feedback. We appreciate your loyalty & Patronage

8/10 Good

Andrew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was super easy
The friendliest staff ever. The room was comfortable and the breakfast was plentiful. Only down side is that the rooms are a bit dated. However, I was able to bring my large dog, so there were trade-offs.
Stayed 3 nights in Nov 2022
Response from AAD on 6 Dec 2022
Thank you for feedback. We appreciate your loyalty & Patronage

10/10 Excellent

Gregory

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Nice lodging, 3 wks business stay, easy on-off to freeway
Stayed 19 nights in Nov 2022
Response from AAD on 6 Dec 2022
Thank you for feedback. We appreciate your loyalty & Patronage

10/10 Excellent

April

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I thoroughly enjoyed my stay and it served all of my needs to a T. Thank you for being wonderful.
Stayed 1 night in Nov 2022
Response from AAD on 6 Dec 2022
Thank you for feedback. We appreciate your loyalty & Patronage

10/10 Excellent

Lourdes

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2022
Response from aad on 29 Aug 2023
Thank you for your feedback. We appreciate your patronage and loyalty

8/10 Good

Jacqueline

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very clean but ran out of coffee during breakfast and never replenished it
Stayed 1 night in Nov 2022
Response from Ops Mngr on 19 Nov 2022
Dear Jacqueline, Thank you for your honest feedback to us. We are happy to know you enjoyed your stay. Sorry, if coffee was not replenished on time at breakfast. We invite you when next travel brings you to Gaithersburg. We serve coffee 24/7 in the lobby.Thank you!

2/10 Terrible

Robert

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022
Response from John E on 1 Nov 2022
Hello Robert,Thank you for staying with us and for sharing your feedback. On behalf of my team, please accept my apology for any inconveniences you experienced during your stay. We are committed to improving our guest's experiences and would greatly appreciate the opportunity to speak with you. We invite you to contact us directly at the hotel at your convenience.

10/10 Excellent

Sherrika

Liked: Staff & service, amenities, property conditions & facilities
Stayed 5 nights in Sep 2022
Response from aad on 29 Aug 2023
Thank you for your feedback. We appreciate your patronage and loyalty

8/10 Good

Elena

Stayed 1 night in Sep 2022
Response from aad on 29 Aug 2023
Thank you for your feedback. We appreciate your patronage and loyalty

8/10 Good

vladimir

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2022
Response from aad on 29 Aug 2023
Thank you for your feedback. We appreciate your patronage and loyalty

10/10 Excellent

Blandine

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Good combination quality- price.
Stayed 5 nights in Aug 2022
Response from Ops Mngr on 23 Aug 2022
Dear Blandine, Thank you for sharing your feedback on your recent stay. We appreciate!

8/10 Good

A James

Travelled with family
Liked: Cleanliness, staff & service, amenities
We were there for 6 nights and overall was a good experience.
Stayed 6 nights in Aug 2022
Response from Ops Mngr on 23 Aug 2022
Dear James, Thank you for your honest feedback. Glad to know you enjoyed your time with us. We really appreciate it.

10/10 Excellent

tina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would recommend staying! Great price for the large space available for a family of 5.
Stayed 7 nights in Jul 2022
Response from Ops Mngr. on 18 Jul 2022
Thank you for your honest feedback. We really appreciate it. Thanks

10/10 Excellent

Trevor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff took care of all my concerns and needs quickly. Amenities were as advertised and units and common areas were clean. Great outside seating area
Stayed 4 nights in May 2022
Response from Ops Mngr. on 18 Jul 2022
Dear Trevor, Thank you for your honest feedback. Glad to know you enjoyed your time with us. We really appreciate it. Thanks