Lobby

Reviews of Hilton Washington DC/Rockville Hotel & Executive Meeting Ctr

4 out of 5

Reviews

8.4

Very good

Rating 10 - Excellent. 541 out of 1005 reviews" "
Rating 8 - Good. 273 out of 1005 reviews" "
Rating 6 - Okay. 92 out of 1005 reviews" "
Rating 4 - Poor. 47 out of 1005 reviews" "
Rating 2 - Terrible. 52 out of 1005 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Janice

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great except cigarette smoke permeated our room for 2 nights. We contacted the front desk who were very responsive but were unable to identify where the smoke was coming from. Parking - the Expedia site does not state that there is a $25.00 per night fee for parking. This should be added to the Expedia site so guests are aware. The parking garage does not have ample “EXIT”signage.
Stayed 3 nights in Mar 2024
Response from David on 25 Mar 2024
Dear Janice:I am so sorry to hear about the cigarette smoke.You would think that was a thing of the past.

10/10 Excellent

Shavonne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and helpful. The room was very clean. There are many dining options in the area.
Stayed 2 nights in Mar 2024
Response from David on 25 Mar 2024
Thank you so much Shavonne!

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of my favorite hotels! Thanks again!
Stayed 1 night in Mar 2024
Response from David on 18 Mar 2024
Thank you so much Jeffrey.See you soon!

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from David on 18 Mar 2024
Thank you very much Andrea.

10/10 Excellent

Abaad

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, clean and classy hotel.
Stayed 1 night in Mar 2024
Response from David on 15 Mar 2024
Thank you Abaad.I will pass your praise on to our team.

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent check in. Was quick and answered all questions. Very friendly service.
Stayed 2 nights in Mar 2024
Response from David on 12 Mar 2024
Dear Gary:Thank you for the kind words.I will definitely pass them on to the Front Desk.

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved this property. The room was spacious and clean and comfortable. The property is quiet and the restaurant is tasty.
Stayed 1 night in Feb 2024
Response from David on 26 Feb 2024
Thank you for an awesome review Andrea.

10/10 Excellent

Karen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place! Loved the pillows
Stayed 1 night in Feb 2024
Response from David on 26 Feb 2024
Thank you Karen.Thank you for the kind words.

8/10 Good

Ronda

Liked: Cleanliness, staff & service, property conditions & facilities
Location
Stayed 2 nights in Feb 2024
Response from David on 25 Feb 2024
Thank you Ronda.

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from David on 25 Feb 2024
Thank you Karen.

10/10 Excellent

Patricia

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from David on 19 Feb 2024
Dear Patricia:Thank you for an awesome rating!We're glad you enjoyed your stay.

6/10 Okay

Rodney

Stayed 1 night in Feb 2024
Response from David on 20 Feb 2024
Dear Rodney:It looks like your stay was less than satisfying.Please reach out to me at the hotel if there are any outstanding issues I can resolve for you.I await your reply.

10/10 Excellent

Monica

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
What I like the most about this property is the convenience, dining options and the accommodations they provided me. The staff was very professional and friendly.
Stayed 1 night in Jan 2024
Response from David on 5 Feb 2024
Thank you so very much Monica.

10/10 Excellent

Jay

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was attentive and friendly. really a great value for the area. Close to everything.
Stayed 1 night in Jan 2024
Response from David on 31 Jan 2024
Great review Jay. Thank you.

2/10 Terrible

Nicholas

Disliked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from David on 22 Jan 2024
Dear Nicholas:Please reach out to me so I can hear what happened during your stay. Your feedback will help us grow.I await your call.

10/10 Excellent

Thang

Stayed 1 night in Jan 2024
Response from David on 22 Jan 2024
Thank you very much Thang.See you again soon.

10/10 Excellent

Fatoumata

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from David on 12 Jan 2024
Thank you so much Fatoumata.

10/10 Excellent

Gislaine

Stayed 4 nights in Jan 2024
Response from David on 10 Jan 2024
Thank you so much Gislaine! We are so happy you enjoyed your stay.

10/10 Excellent

ROSEMARIE

Stayed 1 night in Jan 2024
Response from David on 31 Jan 2024
We appreciate the feedback Rosemarie.

10/10 Excellent

Teresa

Stayed 1 night in Jan 2024
Response from David on 31 Jan 2024
Thank you for the 5-star review Teresa!

10/10 Excellent

BaoTram

Stayed 2 nights in Jan 2024
Response from David on 31 Jan 2024
Dear Bao Tram:Thank you for a great review.

10/10 Excellent

Tamar

Travelled with partner
Liked: Amenities
Stayed 1 night in Jan 2024
Response from David on 8 Jan 2024
Thank you Tamar.

10/10 Excellent

Yenifer

Stayed 1 night in Jan 2024
Response from David on 8 Jan 2024
Thank you Yenifer.

6/10 Okay

Sunny

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
It’s very old
Stayed 1 night in Dec 2023
Response from David on 7 Jan 2024
Thank you for taking the time to give us a rating Sunny.It seems there were issues with your stay.Please reach out to me if I can be of assistance.I await your call.

10/10 Excellent

Dominick

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The rooms are large with queen size beds. The location is on the main road, close to shopping, restaurants and supermarkets.
Stayed 4 nights in Dec 2023
Response from David on 7 Jan 2024
Thank you for a great review Dominick!

10/10 Excellent

Jimmie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from David on 7 Jan 2024
Thank you for a great rating Jimmie.

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is clean, quiet and safe. Parking was easy, and there are restaurants and a grocery store on the other side of a side street. Staff was friendly and responsive. Would definitely stay there again.
Stayed 5 nights in Dec 2023
Response from David on 28 Dec 2023
Thank you very much Christopher.See you again soon!

2/10 Terrible

Anna

Travelled with family
Disliked: Staff & service, room comfort
This will be my last visit! Never again!
I requested microwave and extra towels 2 days before my arrival time and the hotel replied me that it will be provided but when I arrived nothing was provided ahead of time. The person who checked me in was very unpleasant the whole time I was standing, there was no welcome no hello no thank you. He seemed that I came to wrong place. The door was not closing all the way did not feel safe with for the night and there was all noises coming from the hallway. Everything was very uncomfortable and unpleasant. I will never be back to this hilton for sure.
Stayed 2 nights in Dec 2023
Response from David on 27 Dec 2023
Dear Anna:I would really like to hear more about this stay.I do not charge people for stays like this and I can be reached at the hotel.I await your reply.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spotless spacious freat location
Stayed 2 nights in Dec 2023
Response from David on 24 Dec 2023
Thank you so very much.

6/10 Okay

Dominique

Liked: Staff & service
Stayed 2 nights in Dec 2023
Response from David on 31 Jan 2024
Dear Dominique:It seems there may have been some issues during your stay.please do not hesitate to reach out to me at the hotel if I can help at all.I await your call.

10/10 Excellent

Hugo, Melbourne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from David on 22 Dec 2023
Thanks for the great rating Hugo.

8/10 Good

Richard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Surprise
Can't believe it costs $25 to park the car!
Stayed 1 night in Dec 2023
Response from David on 19 Dec 2023
Thank you Richard.

6/10 Okay

Dennis

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
I should’ve eaten off property and brought wine!
Dinner: over salted spinach broccolini way too hard. Breakfast: avocado toast COLD! Key to room deactivated No pens in room Wine: way overpriced for that quality of wine.. Parking gate did not open had to go back to front desk…$25!!!! Really!
Stayed 1 night in Dec 2023
Response from David on 15 Dec 2023
Dear Dennis: I am so sorry these things happened during your stay.Please rest assured that I have followed up with all the department heads with your feedback.

10/10 Excellent

Dennis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from David on 15 Dec 2023
Thank you so much for your great review Dennis.

8/10 Good

Eliguard Dawson

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from David on 12 Dec 2023
Thank you Eliguard.

6/10 Okay

chuanshui

Business traveller
Liked: Cleanliness
Stayed 10 nights in Nov 2023
Response from David on 12 Dec 2023
It looks like we did not exceed your expectations.I am open to any feedback at all if you wish to reach out.

8/10 Good

FOLAJIMI

Response from David on 12 Feb 2024
Thank you FOLAJIMI.Next time, we will try for 5/5.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would have to say that the beds are super comfortable that I kept extending my stay. The front desk staff including Tabbie was very attentive and I love her personality, also not to mention Evelia the morning waitress is very passionate about her guests that she serves and I love that.
Response from David on 16 Feb 2024
Thank you.

10/10 Excellent

Allen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from David on 6 Dec 2023
Incredible! Thank you Allen!

10/10 Excellent

Denis

Liked: Cleanliness, staff & service, property conditions & facilities
Having to pay 25 or overnight stay is a little pricey in my opinion
Stayed 1 night in Dec 2023
Response from David on 6 Dec 2023
Thank you for your feedback Denis.

8/10 Good

Carina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from David on 5 Dec 2023
Thank you for your feedback Carina.

6/10 Okay

Wade

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Absolutely RIDICULOUS that a hotel in Rockville would block off all standard parking around the building, and then charge Hotel Guests $25 per night (while charging Visitors $10 for an overnight 8 hour option) for parking. Should have been a red flag when the Hilton site was also $30 per night more expensive than booking through Expedia. So much for Hilton HONORS....
Stayed 2 nights in Nov 2023
Response from David on 30 Nov 2023
Dear Wade:Charging for parking is standard in Rockville and the rates apply to all equally. I am sorry you misread the sign.You may also want to try our Park & Stay rates where the fee is included.

6/10 Okay

Lawrence

Travelled with partner
Liked: Cleanliness
Very unusual room location. Our room overlooked the large event space with no sound blockage. We found it strange that our window opened up to a hallway and interior space. That being said the room was clean and the mattress very comfortable.
Stayed 1 night in Nov 2023
Response from David on 29 Nov 2023
Dear Lawrence:It sounds like you booked a room with an Atrium view. Most people do this without reading the particulars and, unfortunately, we had no other room into which you could have moved during the Capital AudioFest.

10/10 Excellent

Sandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room, nice hotel overall, incredibly convenient location.
Stayed 4 nights in Nov 2023
Response from David on 29 Nov 2023
Thank you so much Sandra!

2/10 Terrible

Tú M?

Stayed 1 night in Nov 2023
Response from David on 19 Dec 2023
Dear Tu M:Please reach out to me at the hotel and tell me about your stay.I will be happy to help in any way I can.I await your reply.

10/10 Excellent

Carrie

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from David on 29 Nov 2023
Great rating Carrie. Thank you.

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and convenient
Stayed 2 nights in Nov 2023
Response from David on 29 Nov 2023
Great rating Kevin!

10/10 Excellent

Hector

Stayed 1 night in Nov 2023
Response from David on 19 Dec 2023
Thank you so much Hector!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2023
Response from David on 29 Nov 2023
Thank you very much Michael.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from David on 29 Nov 2023
Thank you very much Michael.