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Everything was great except cigarette smoke permeated our room for 2 nights. We contacted the front desk who were very responsive but were unable to identify where the smoke was coming from.
Parking - the Expedia site does not state that there is a $25.00 per night fee for parking. This should be added to the Expedia site so guests are aware. The parking garage does not have ample “EXIT”signage.
Janice
Stayed 3 nights in Mar 2024
Response from David on 25 Mar 2024
Dear Janice:I am so sorry to hear about the cigarette smoke.You would think that was a thing of the past.
Dear Patricia:Thank you for an awesome rating!We're glad you enjoyed your stay.
6/10 Okay
Rodney
19 Feb 2024
Rodney
Stayed 1 night in Feb 2024
Response from David on 20 Feb 2024
Dear Rodney:It looks like your stay was less than satisfying.Please reach out to me at the hotel if there are any outstanding issues I can resolve for you.I await your reply.
What I like the most about this property is the convenience, dining options and the accommodations they provided me. The staff was very professional and friendly.
Thank you for taking the time to give us a rating Sunny.It seems there were issues with your stay.Please reach out to me if I can be of assistance.I await your call.
The hotel is clean, quiet and safe. Parking was easy, and there are restaurants and a grocery store on the other side of a side street. Staff was friendly and responsive. Would definitely stay there again.
Christopher
Stayed 5 nights in Dec 2023
Response from David on 28 Dec 2023
Thank you very much Christopher.See you again soon!
2/10 Terrible
Anna
Travelled with family
27 Dec 2023
Disliked: Staff & service, room comfort
This will be my last visit! Never again!
I requested microwave and extra towels 2 days before my arrival time and the hotel replied me that it will be provided but when I arrived nothing was provided ahead of time. The person who checked me in was very unpleasant the whole time I was standing, there was no welcome no hello no thank you. He seemed that I came to wrong place. The door was not closing all the way did not feel safe with for the night and there was all noises coming from the hallway. Everything was very uncomfortable and unpleasant. I will never be back to this hilton for sure.
Anna
Stayed 2 nights in Dec 2023
Response from David on 27 Dec 2023
Dear Anna:I would really like to hear more about this stay.I do not charge people for stays like this and I can be reached at the hotel.I await your reply.
Dear Dominique:It seems there may have been some issues during your stay.please do not hesitate to reach out to me at the hotel if I can help at all.I await your call.
Dinner: over salted spinach broccolini way too hard.
Breakfast: avocado toast COLD!
Key to room deactivated
No pens in room
Wine: way overpriced for that quality of wine..
Parking gate did not open had to go back to front desk…$25!!!! Really!
Dennis
Stayed 1 night in Dec 2023
Response from David on 15 Dec 2023
Dear Dennis: I am so sorry these things happened during your stay.Please rest assured that I have followed up with all the department heads with your feedback.
I would have to say that the beds are super comfortable that I kept extending my stay. The front desk staff including Tabbie was very attentive and I love her personality, also not to mention Evelia the morning waitress is very passionate about her guests that she serves and I love that.
Absolutely RIDICULOUS that a hotel in Rockville would block off all standard parking around the building, and then charge Hotel Guests $25 per night (while charging Visitors $10 for an overnight 8 hour option) for parking.
Should have been a red flag when the Hilton site was also $30 per night more expensive than booking through Expedia.
So much for Hilton HONORS....
Wade
Stayed 2 nights in Nov 2023
Response from David on 30 Nov 2023
Dear Wade:Charging for parking is standard in Rockville and the rates apply to all equally. I am sorry you misread the sign.You may also want to try our Park & Stay rates where the fee is included.
6/10 Okay
Lawrence
Travelled with partner
29 Nov 2023
Liked: Cleanliness
Very unusual room location. Our room overlooked the large event space with no sound blockage. We found it strange that our window opened up to a hallway and interior space. That being said the room was clean and the mattress very comfortable.
Lawrence
Stayed 1 night in Nov 2023
Response from David on 29 Nov 2023
Dear Lawrence:It sounds like you booked a room with an Atrium view. Most people do this without reading the particulars and, unfortunately, we had no other room into which you could have moved during the Capital AudioFest.