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Reviews of Romantik Hotel Schweizerhof

5 out of 5
Romantik Hotel Schweizerhof
Swiss Alp Resort 1, Grindelwald, BE

Reviews

8.6

Excellent

Rating 10 - Excellent. 54 out of 87 reviews" "
Rating 8 - Good. 17 out of 87 reviews" "
Rating 6 - Okay. 6 out of 87 reviews" "
Rating 4 - Poor. 6 out of 87 reviews" "
Rating 2 - Terrible. 4 out of 87 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Sean

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it's a 5 star hotel for a reason
Stayed 3 nights in Dec 2023

6/10 Okay

Darcy

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Poor quality room
The room was very dated. Ancient TV that did not work properly. Leaking faucet. Uncomfortable bed. 7 francs for a small bottle of still water. It looks like the room has not been renovated for at least 10 years.
Stayed 2 nights in Dec 2023

10/10 Excellent

Steffy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff
Stayed 1 night in Nov 2023

10/10 Excellent

Steffy

Great property
Stayed 2 nights in Nov 2023
Response from Romantik Hotel Schweizerhof on 12 Nov 2023
Dear Steffythank you very much for the positiv feedback, it's great to hear that you enjoyed your stay with us at the fullest.We hope to welcome you back soon.Kind regardsThe team of the Romantik Hotel Schweizerhof

8/10 Good

Kai Wa

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Location is near the train station
Stayed 3 nights in Sep 2023
Response from Romantik Hotel Schweizerhof on 12 Nov 2023
Dear Kai WaThank you for your positiv feedback. We're thrilled you appreciated our convenient location. We hope to welcome you back in Grindelwald soon.Best regardsThe team of the Romantik Hotel Schweizerhof

6/10 Okay

Laurie

Disliked: Property conditions & facilities
Stayed 2 nights in Sep 2023

8/10 Good

Palle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Gagandeep

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and Very Helpful staff.
Stayed 2 nights in Jul 2023

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent on all fronts
Stayed 3 nights in Jul 2023

8/10 Good

Mariam

Stayed 6 nights in Jun 2023

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything about this place! Our room faces the front of the hotel and looked right out at the Eiger. The room was clean and comfy. The staff was very attentive and helpful. I would recommend this property to a friend and I hope I have the chance to go back!

10/10 Excellent

saeed

Stayed 2 nights in Aug 2022

10/10 Excellent

Clare

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well located; excellent service; really nice breakfast, and lounge service and food was very good.
Stayed 4 nights in Aug 2022

6/10 Okay

Alfonso, Houston

Liked: Cleanliness, staff & service
Disliked: Amenities
Stayed 1 night in Aug 2022

4/10 Poor

Laura

Stayed 2 nights in Jul 2022

6/10 Okay

Bilal, West Malling

Travelled with family and small children
Liked: Cleanliness, amenities
Disliked: Staff & service
Rooms were spacious and balconies allowed great views. The bedding was not up to standard I expected with pillows extremely uncomfortable. I would recommend bringing your own pillows. Requested toothpaste for two rooms and were provided a single small toothpaste. No charging converters provided on requesting. Breakfast was outstanding and the staff very friendly.
Stayed 4 nights in May 2022

10/10 Excellent

Gregory

Stayed 1 night in Sep 2021

10/10 Excellent

Verified traveller

Stayed 5 nights in Feb 2020

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort
Worst mattress I’ve ever slept on. Worst pillow. Worst sheets. Unacceptable bed. No AC. Room very hot.
Stayed 1 night in Apr 2018

10/10 Excellent

S, SEOUL, KOREA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Suite room was so nice!
1. Room: The room has a really fantastic Eiger view! 2. Staff: When we first asked how turn on the fireplace, the staffs answered that it is just a model. After we noticed it is not a model, however, they finally turned on it within a second. Their attitude was so terrible.
Stayed 2 nights in Oct 2017
Response from AundO on 12 Oct 2017
Dear guest, thank you very much for your recent stay with us and your feedback. First of all it is great that you have enjoyed your vacation here in Grindelwald and with us so much. Regarding the fireplace: that really astonishes us since all our staff are aquainted with the function of these. It is highly unusual that they would react the way you described. Please accept our sincere apologies, we will have a look into the matter and make sure that this will never happen. Thank you very much for your stay and your feedback. It would be our very pleasure to welcome you once again with us soon. Kindest regards, Anneliese & Otto Hauser-Seger your hosts

10/10 Excellent

Johan, South Africa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beyond expectations
Genuinely friendly people with amazing service, warm ambience, great meals. Going the extra mile
Dear guests, thank you very much for your stay with us here at the Romantik Hotel Schweizerhof in Grindelwald. It was our pleasure to host you as our guests and friends. We are very glad that you have enjoyed your vacation in Grindelwald and with us so very much. Hopefully we will be able to welcome you once again here @ The Schweizerhof! Kind regards, Anneliese & Otto Hauser-Seger, your hosts, and our whole Schweizerhof team!

4/10 Poor

Verified traveller

Disliked: Staff & service, room comfort

10/10 Excellent

Mike, Colorado, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Schweizerhof
I cannot say enough good things about the staff at the hotel. Traveling single, I had a lot of questions, and the staff at the desk fielded them all and were very helpful. The hotel is conveniently located about 3 minutes from the train station, so you do not have to walk far. The morning breakfast offered was a great way to start your day. I did eat at the hotel restaraunt one evening during my stay. The food was delicious. (I am more of a simple fare kind of person, so Iate in bars for dinner in town) However, I would return in the evening and have an after dinner coffee in the lounge. The only 'negative' is the bath. I am used totaking showers. You are offered a nice, deep tub. (great if you want to take a bath) There is a hand held shower attatchment, but manuevering and changing hands while cleaning made for a mess. Other than that, I was very satisfied with my stay. If I come back to Grindlewald, I would stay at the Schweizerhof again.

10/10 Excellent

Michael, Chicago, IL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect place to enjoy variety of Swiss Alps
We like to hike and did three including the long hike at the Jungfraujoch(mandatory). Lauternbrunnen Valley leisurely stroll back to town from the waterfall(take the bus to the waterfall) but the best was gondola from Grindelwald to First and then hike to Grosse Scheidegg. have a nice meal at the restaurant and then hike down to Oberer Hotel or just catch the bus. Great way to end our trip to Switzerland. Trains are the way to go for sure. no rental car needed for our 10 days around Switzerland.

2/10 Terrible

Peggy, Connecticut

Disliked: Staff & service, property conditions & facilities, room comfort
Never return again!
The assign seating for breakfast and will not change it, regardless! The rooms are not worth the price we paid and should not be given a 4 star. THe lobby was updated, along with a few rooms, but the rest is aged and outdated! Would not return. Staff was not flexible nor were they helpful.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

dan, waco, tx

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice place in a nice town
hotel is close to train station and is well kept with large rooms, some with a fantastic view on the south. Pool is spectacular, indoor with a great outdoor view.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
beautiful spa hotel
Outstanding space, wonderful location -- I called a taxi from the train station and was told it was just a few steps away...it was. The spa services were great and were easy to book last-minute. The breakfast buffet, which was included in my excellent rate, was amazing -- a wide array of cheeses, freshly baked bread that was still warm, cold cuts, eggs, bacon, many different teas to choose from, lovely fruits etc. etc..The chef's meals were pricey but exquisite. Overall, probably the best hotel I've stayed at in Europe for a very reasonable price.

10/10 Excellent

André, Ottawa, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would go back
Ideally located. Surrundings magical.

8/10 Good

Sandra, Woodcliff Lake, NJ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cute little family owned hotel in the heart of the Alps.
This hotel was very conveniently located, right in the heart of the Alps, and very close to the train stops. We took the half-board plan, with breakfast and dinner included. Breakfasts were very good and hearty but dinners became a bit boring until one of the waiters told us about the vegetarian menu. Best bet. Chambermaids were very stingy with soaps and towels. We had to keep asking for refills and new towels just about each morning. Charging for coffee after a dinner meal, which was included in the cost of our room, was very cheap. But overall, views from some of the rooms are outstanding and we did, for the most part, have a very pleasant time here. Would probably recommend.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Cheery and helpful staff, very comfortable bedroom, lovely wellness center, delicious restaurant

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Romantik Hotel Schweizerhof-Grindelwald
This hotel was fabulous! It is in an absolutely beautiful location. We could see the mountains right from our window. We stayed in a Junior Apartment, which was perfect for our family. The staff was very nice, our room was very clean, and the breakfast was excellent. We could walk to the train station and the town in minutes. We would stay at this hotel again in a minute. Our whole family loved this hotel!

10/10 Excellent

David, Stuttgart, Germany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect Swiss Hotel - rivaled the mountain views
Gorgeous hotel - extremely well maintained and appointed. Public areas were fantastic. The half board dinners were culinary art pieces -- six course beautifully presented. Service was impeccable. Owners were visible. This hotel is just off the main train station with beautiful views. The wellness center had four different sauna rooms and a "winter" room with "snow flakes". Perfect way to end a long day hiking. We are returning.

10/10 Excellent

Aurele, Lausanne, Switzerland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect Stay!
Excellent Hotel, we had a very nice stay! Our south-facing room was a little small, but other than that we had a perfect time. We got a rate including breakfast and dinner (demi-pension) and both were fantastic!

8/10 Good

Mark, Moscow

Liked: Staff & service, property conditions & facilities
Disliked: Room comfort
Good, but not great
Beautiful hotel. Excellent restaurant and spa. Rooms leave much to be desired. They're small, dark, and the furniture is too basic.

8/10 Good

Melissa, Geneva, Switzerland

Liked: Cleanliness, staff & service, room comfort
mixed but mostly a good experience
There are a good number of really nice features at this hotel - very friendly and accomodating service staff, absolutely central location, modern and roomy new suites. The food is also at a high standard. The breakfast is fine, with a good selection of bread and basic cheeses and hams. What is really nice is the offer to order eggs and espresso coffees. The main part of the hotel is very old-fashioned. Cosy, but also tired. There is a new sauna and steam area that is quite nice, but far too small for such a large hotel. And there are absolutely no facilities for children, except for a rundown, moldy area with a ping-pong table, billiard and a bowling alley.

6/10 Okay

Matt, Brisbane, Australia

Disliked: Property conditions & facilities, room comfort
Hotel was in a great position
Hotel is in a great position however some of the staff leave alot to be desired. They were very arrogant. Not to mention their "internet" not being available as they had a conference in house - so the rest of us had to miss out getting emails etc. It is a really nice Hotel, but the rooms need updating badly...

10/10 Excellent

Rosemary, Boston area

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice setting
You can see the hotel as your train pulls into the little town of Grindelwald. Very convenient to Jungfrau and lots of day hikes. Set in a garden and not right on the street. Rooms were newly renovated, superior standard for 3 people opening to a patio with stunning view of Eiger.Request a room facing South! We did half board and had lovely meals. No A/c, so rooms could get stuffy as we were there during a warm spell. Pool, bowling alley and ping pong for kids. Spa and massage for grown ups. Staff was extremely helpful and spoke excellent English.

10/10 Excellent

SEONG JOON

Stayed 1 night in Oct 2023
Response from Romantik Hotel Schweizerhof on 12 Nov 2023
Dear Seon Joon thank you very much for the great feedback. We're happy to hear that you enjoyed your stay with us. We hope to welcome you back with us soon.All the bestThe team of the Romantik Hotel Schweizerhof

10/10 Excellent

Ruth

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wunderschöne Aussicht! Sehr schöne Zimmer mit erstklassigen Matratzen! Ein Hotel im Chalet Stil passt in die Umgebung von Grindelwald
Stayed 2 nights in Aug 2022

10/10 Excellent

CHONGHWAN

Stayed 3 nights in May 2022

8/10 Good

Thomas

Liked: Cleanliness, property conditions & facilities, room comfort
Tolle Aussicht
Sehr schönes Haus - mit zweckmässigen Zimmer. Einmaliger Blick auf die Eigernordwand. Frühstücksbüffet sehr reichhaltig. Service im Restaurant könnte aufmerksamer sein. Menükarte (Abendessen) etwas klein - dafür obere Preisklasse.
Stayed 1 night in Mar 2022
Response from Ihr Schweizerhof Team on 29 Mar 2022
Sehr geehrter Gast, vielen Dank für Ihre Bewertung, es freut uns, dass es Ihnen bei uns gefallen hat. Wir sind bemüht, die Qualität und Quantität des Servicepersonals zu verbessern. Viele Grüsse aus Grindelwald

10/10 Excellent

Gianni

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ambiente super, Essen sehr gut, Freundlich und grosszügig.
Stayed 2 nights in Feb 2022
Response from Schweizerhof Team on 29 Mar 2022
Sehr geehrter Gast, vielen Dank, es freut uns, dass es Ihnen bei uns gefallen hat. Viele Grüsse

8/10 Good

Reto

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2022
Response from Schweizerhof Team on 29 Mar 2022
Sehr geehrter Gast, vielen Dank für Ihre gute Bewertung! Viele Grüsse aus Grindelwald

10/10 Excellent

Gennadi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nette Personal, eine tolle Freundliche Atmosphäre, exzellente Glückwein
Stayed 1 night in Jan 2022
Response from Ihr Schweizerhof Team on 3 Feb 2022
Liebe Gäste, vielen Dank für Ihren Aufenthalt und Ihre gute Bewertung. Wir würden uns freuen, Sie wieder einmal bei uns begrüssen zu dürfen! Mit freundlichen Grüssen

10/10 Excellent

Andreas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

10/10 Excellent

Corinne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kurztrip mit gutem Essen
Sehr schönes Hotel im Innenbereich mit kleinem aber feinem Wellnessbereich und sehr leckeres Restaurant
Stayed 1 night in May 2021
Response from Schweizerhof Team on 11 May 2021
Sehr geehrte Gäste, vielen Dank für Ihre gute Bewertung. Wir freuen uns, dass Sie eine schöne Zeit bei uns hatten. Besuchen Sie uns doch gerne wieder einmal in Grindelwald. Mit freundlichen Grüssen Ihr Schweizerhof Team

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sehr freundliches Personal. Upgrade Zimmer hat uns sehr gut gefallen. Das Zimmer war sehr gross mit toller Aussicht. Das Essen sowie Frühstück waren exzellent.
Stayed 1 night in Apr 2021
Response from Schweizerhof Team on 9 May 2021
Liebe Gäste, vielen Dank für Ihr positives Feedback. Es freut uns, dass Sie eine schöne Zeit bei uns hatten. Besuchen Sie uns doch gerne wieder einmal in Grindelwald. Mit freundlichen Grüssen Ihr Schweizerhof Team

10/10 Excellent

Konrad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2020
Response from Vielen Dank on 4 Aug 2020
Lieber Gast, Vielen Dank für die gute Bewertung, die Sie unserem Hotel gegeben haben. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns begrüssen zu dürfen! Mit freundlichen Grüssen Tino Werner Sales and Marketing

10/10 Excellent

Conny, Thurgau

Liked: Cleanliness, staff & service
Das stielvolle und freundliche Ambiente hat uns sehr gefallen. Das Personal an der Rezeption war sehr hilfsbereit.
Stayed 2 nights in Jun 2020
Response from Tino Werner, Sales and Marketing on 28 Jun 2020
Lieber Gast, vielen Dank für Ihre tolle Bewertung. Wir würden uns freuen, Sie wieder einmal bei uns zu begrüssen. Mit herzlichen Grüssen aus Grindelwald