Property amenity

Reviews of Hotel Derby Interlaken - Action & Relax Hub

3 out of 5
Hotel Derby Interlaken - Action & Relax Hub
Jungfraustrasse 70, Interlaken, BE

Reviews

8.4

Very good

Rating 10 - Excellent. 191 out of 454 reviews" "
Rating 8 - Good. 170 out of 454 reviews" "
Rating 6 - Okay. 62 out of 454 reviews" "
Rating 4 - Poor. 15 out of 454 reviews" "
Rating 2 - Terrible. 16 out of 454 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Elliot

Stayed 3 nights in Jan 2024

10/10 Excellent

Jenna

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay!
We had a great stay at Hotel Derby and it was in a good location. The added breakfast was a nice plus!
Stayed 3 nights in Dec 2023

10/10 Excellent

Fayulrina

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet a distance walk fr Zermatt ost station
Stayed 2 nights in Dec 2023

10/10 Excellent

Guylaine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

4/10 Poor

Stephanie

Liked: Cleanliness
Disliked: Staff & service, room comfort
Stayed 1 night in Dec 2023
Response from Juerg Boss on 8 Dec 2023
Es ist schwierig diese Bewertung einzuordnen, wenn der Gast bereits betrunken im Hotel eincheckt und die Konsumationen aus der Minibar nicht bezahlt.

10/10 Excellent

Veronica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed staying here. Great location. So many excursions and restaurants were walkable and nearby. Guests aren't able to control the heat from the room, but the staff was great and helpful. Really enjoyed the breakfast in the morning and the outdoor garden/guesthouse. I would definitely stay here again.
Stayed 3 nights in Nov 2023

8/10 Good

Flobelle

Liked: Cleanliness, staff & service, property conditions & facilities
Staff are friendly, helpful & accommodating. Location is walkable to everything.
Stayed 5 nights in Oct 2023

10/10 Excellent

SHALIN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very cute boutique hotel.
Stayed 2 nights in Oct 2023

8/10 Good

Frank

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked how close the hotel was to either train station.

8/10 Good

Grigoriy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was good.
Stayed 1 night in Sep 2023

10/10 Excellent

Andrea

Stayed 2 nights in Sep 2023

4/10 Poor

Meagan

Travelled with group
Liked: Property conditions & facilities
Disliked: Staff & service, room comfort
Grumpy Staff & Inefficient A/C
A lesson learned days before my stay at the Derby was that while visiting Switzerland as an American used to A/C, I must forever filter hotel results by having A/C because it is NOT a given that Swiss Hotels have A/C. The Derby says that it's rooms have A/C but when they are locked and unable to be adjusted, it quickly starts to feel like I was cheated. Call me CrAzY but 23c/75° might be cooler than outside but in Summer is still way warmer than what I would have wanted. Which leads me to the grumps running this place. From the moment we arrived and checked into room it began. There were 3 of us in a room. Immediately after arriving from a day of travel from Lautenbrunen my friend hopped, rather squeezed into the bathroom to realize there were 2x bath towels for the 3 of us. Realizing there may not be 24H reception, I quickly went back out to front desk before ink from check-in forms had time to dry to inquire about a 3rd bath towel. "THERE ARE 3 IN THERE!" She exclaimed Caught off guard by intensity of the response and confident that my friend could handle counting to 3, I challenged the count a second time, before offering the woman to come in to see for herself. Since I only have 292 characters left for this review, I'll skip over the story about being reprimanded for pouring included breakfast buffet cereal into my bowl the "wrong way" and elaborate on the attitude of the bald man who accused me of trying to steal $12 (taxes) bc I assumed there was a CC on file.
Stayed 2 nights in Aug 2023
Response from Juerg Boss on 1 Sept 2023
We have read and perceived your sentiments. We are sorry about the towels and I have had a conversation with the person in charge. That you have not found the remote control of the air conditioning and could not change the temperature I do not understand, However, we could have solved the problem at the reception in retrospect online is a little difficult.Since you left without handing in the key cards and without paying the taxes and drinks in the amount of CHF 28.00 I followed you to collect the amount, that is my right. Your credit card is not registered with us if you book directly with the online provider, we also have no access.We recommend you to solve problems directly at the reception in the future.Kind regards.

10/10 Excellent

Yingsheng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I hope I can stay longer, but there is no availability. We had a wonderful night here. Very friendly staff, clean, and great location.
Stayed 1 night in Aug 2023

10/10 Excellent

Deepak

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice & quiet hotel in the middle of Interlaken.
Stayed 3 nights in Aug 2023

10/10 Excellent

Bent Sten

Stayed 2 nights in Aug 2023

6/10 Okay

Rita

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Laurie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice staff, breakfast and garden
Pros: Nice breakfast, staff, and a garden full of fruits, veggies, and flowers to relax in. The room was clean, comfortable, and has AC and windows that opened. Cons: The shower is very small. It was annoying to me and I am 6foot 190lbs. Larger people would struggle to shower in it
Stayed 2 nights in Jul 2023

10/10 Excellent

Elijah

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Quiet, comfortable, and clean.
Stayed 2 nights in Jul 2023

10/10 Excellent

Marilou R

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and staff are very nice.
Stayed 2 nights in Jul 2023

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Juerg Boss on 8 Jul 2023
Thank you for your stay. We are very pleased that you felt comfortable with us.

6/10 Okay

Kevin

Liked: Cleanliness
Disliked: Staff & service
Rude staff
Stayed 2 nights in Jun 2023
Response from Juerg Boss on 2 Jul 2023
Thank you for your stay.What do you mean by rude staff? If you specify such statements in the future, they will give us the opportunity to take appropriate measures.

8/10 Good

Peter

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Had to ask for the free public transport card.
Stayed 1 night in Jun 2023

10/10 Excellent

Antonio

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
good breakfast included
Stayed 1 night in Jun 2023

10/10 Excellent

Max

Stayed 1 night in Jun 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2023
Response from Juerg Boss on 2 Jun 2023
Thank you for your stay. We are very pleased that you felt comfortable with us.

10/10 Excellent

Xinjian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff
Stayed 2 nights in May 2023
Response from Juerg Boss on 17 May 2023
Thank you for your stay.

6/10 Okay

Julie Rose

Travelled with family
The room was ok but the towels were worn out, we stayed 4 nights and on the 3rd day, towels given were so old looking plus shampoo and hand soaps were not replaced
Stayed 4 nights in Mar 2023
Response from Jürg Boss on 10 Mar 2023
Thank you for your visit.We are sorry we could not quite meet your expectations, We had a technical problem with the washing machine and had to resort to the last reserves of towels. Unfortunately the cleaning team overlooked to replace the empty soap bottles, we are very sorry for that. It's a pity you didn't contact the reception directly, they always have spare bottles ready there.Kind regards.

10/10 Excellent

xiangping

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is clean and neat, and the breakfast is really good.
Response from Juerg Boss on 26 Feb 2023
We are glad that you felt comfortable with us.

8/10 Good

Fai

Liked: Staff & service
There’s bus stop nearby that leads to a train station where you transit to Jungfraujoch

10/10 Excellent

Soo Guan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and you do feel like home staying there. Friendly and informative reception staff. The room is comfortable. However it is a distance to walk from Interlaken West train station to the hotel. You probably need around 20 mins to get there by walking.
Stayed 2 nights in Dec 2022
Response from Juerg Boss on 20 Dec 2022
Thank you for your stay. Your comment inspires our work and we look forward to welcoming you back soon.

10/10 Excellent

Gabriela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel! I felt completely comfortable, safe, and happy staying here. It is clean and awesome location. The staff is very kind.
Response from Juerg Boss on 7 Dec 2022
Thank you for your stay. Your comment motivates us very much.

10/10 Excellent

Rodney

10/10 Excellent

Katrina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2022

10/10 Excellent

jill

Liked: Cleanliness, staff & service, property conditions & facilities
Loved it. Very nice hotel. Lots of steps but worth it. Easy walk to everywhere I wanted to go. Wonderful people and the garden was beautiful.
Stayed 2 nights in Oct 2022
Response from Juerg Boss on 7 Dec 2022
Thank you for your stay. Your comment motivates us very much.

4/10 Poor

Ramesh

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Rooms are very small and in a double room only one can stay
Stayed 2 nights in Oct 2022

6/10 Okay

Ramesh

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rooms are very small and can have one person in a double occupancy room
Stayed 2 nights in Oct 2022
Response from Juerg Boss on 7 Dec 2022
Thank you for your stay. The rooms are not huge, there are different categories besides the smallest room you have booked there are also larger rooms

10/10 Excellent

Lam

Liked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2022

8/10 Good

Trung

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good value
Stayed 3 nights in Oct 2022

10/10 Excellent

Kristin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fairly close to train station. Security good as needed a key to enter. Surprise breakfast with no extra fee.
Stayed 2 nights in Oct 2022

8/10 Good

Sultan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Less price near to the Center
Nice hotel 7 minutes walking to the city centre,friendly staff and free breakfast
Stayed 5 nights in Sep 2022

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great easy spot. Small but friendly. Centrally located.
Stayed 1 night in Oct 2022

10/10 Excellent

CHIEN HUNG, Singapore

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay. everything is great :)
Stayed 4 nights in Aug 2022

10/10 Excellent

Chante

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a wonderful stay at Hotel Derby. It’s minutes away from restaurants, stores and train stations. The staff were really friendly, and made us feel very welcomed. We got free bus passes and though we didn’t use them, the cards allowed for us to get discounts to attractions nearby. Oh and they have a cat 💕! Would definitely recommend this property to anyone looking for a quiet and cozy stay.
Stayed 3 nights in Oct 2022

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice stay.
The hotel staff was very friendly and helpful, location was great, and the breakfast was very enjoyable, room was cleaned daily. We enjoyed our stay and really thankful for the hotel staff’s help!
Stayed 2 nights in Sep 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2022

10/10 Excellent

Josephine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No elevator, not easy if you have large luggages. Bathroom is small, you can bumped your arms/elbows easy, lots of restrictions (like can't eat in your room, etc.)
Stayed 4 nights in Sep 2022

10/10 Excellent

Meiadel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very responsive to messages and understanding. I missed my flight and came late. Check in time is only after 9pm. They waited for me until I got there. I’m so thankful.
Stayed 4 nights in Sep 2022

10/10 Excellent

DOMINIE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2022

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Aug 2022

10/10 Excellent

jasem

Stayed 2 nights in Aug 2022