We’ve stayed at many novotels and came here after a good stay at the one in Munich.
Check in took over half an hour. The air con didn’t work at all during our stay and we hardly slept for our 4 nights there. Even with the window open all day the room was a sauna. We had it set to 19 degrees all the time and it just remained hot.
The breakfast was okay but the staff were so rude and had no manners. The woman who was checking everyone in For breakfast was just arguing about paying for the breakfast there and then despite paying a CHF180 deposit when checking in, for incidentals. She argued and then said she would check but never came back as she obviously knew she was wrong. The breakfast fee was taken off the deposit when we checked out, along with the tourist tax, as expected.
Also, having this deposit upon check in (which no other hotel in our 2 week stay at various hotels had) means you can’t have an express checkout as I wouldn’t feel comfortable knowing if such a big deposit would be returned. This seems policy around all novotels now though, so another reason we won’t be staying with them.
Another one of the breakfast staff walked into the back of me carrying stuff saying excuse me and carried right on.
The housekeeping staff were so rude, never acknowledged our existence even if greeted.
There was no iron in my the room - only a communal one on 5th floor
Would not recommend this hotel at all and would rate them a zero for everything.