Great Location, Great Facilities Posted 10-Aug-2014
Stayed here last week whilst visiting Berlin for a friends wedding. This hotel is about 10 minute walk from Potsdammer Platz. There are lots of restaurants in this area, and of course the Barnhoff Potsdammer Platz. it is also within walking distance of Berlin Centre, not far at all. The hotel itself is very clean, pleasant and good value for money. The staff are responsive, although a little slow to deliver room service / housekeeping amenities to your room. One morning I asked for an iron and ironing board, however this didn't materialise. I rang guest services and no-one answered. Rang front desk and again no-one answered. I guess it was linked to the time of day - it was during peak check out time. When I eventually got through to someone, the lady didn't understand me and just hung up - frustrating! The Iron eventually arrived at the room, by which time it was too late - I had to go or miss my friends wedding! upon checkout, I was shocked that my room service bill was 10 Euros more than expected. it appears that if you have fries with your sandwich instead of crisps, they charge more, even though this isn't made clear AND on the room service order screen on TV states 7 Euros for club sandwich with chips or fries. Other than this, a very pleasant stay - all staff encountered were very courteous, pleasant and professional. the hotel is modern and comfortable. I would stay again!
Comment from Hotel Management
16-Aug-2014 by WyndhamGrandBerlinPP, Hotel Management
Dear MD, Thank you very much for your positive review on Expedia. We appreciate that you took the time to share your experiences with us and that you had a wonderful stay at our hotel. Just as much, we hope that you enjoyed your friend's wedding. Thank you for positively evaluating our hotel and for giving us valubale feedback on how we can improve even more. We are already excited to welcome you back with us and in Berlin, soon. Best wishes from Berlin to England, Your Wyndham Grand Berlin Potsdamer Platz team