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Reviews of Waldorf Astoria Berlin

Waldorf Astoria Berlin
Hardenbergstr. 28, Berlin, BE

Reviews

9.4

Exceptional

Rating 10 - Excellent. 687 out of 929 reviews" "
Rating 8 - Good. 168 out of 929 reviews" "
Rating 6 - Okay. 43 out of 929 reviews" "
Rating 4 - Poor. 19 out of 929 reviews" "
Rating 2 - Terrible. 12 out of 929 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Vartan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent. Very clean hotel. Close to transportation.
Stayed 5 nights in Apr 2024
Response from PA to GM on 19 Apr 2024
Thank you very much for staying with us whilst visiting Berlin. We are very happy to see that you fully enjoyed your stay and the you appreciated the cleanliness of our property. Please come back in the not too distant future. We are already awaiting you.

10/10 Excellent

barbara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, great location, clean and good size rooms
Stayed 2 nights in Oct 2023
Response from PA to GM on 10 Oct 2023
Thank you very much for your stay and your very kind compliments. Please come back in the not too distant future. We are already awaiting you.

10/10 Excellent

Elliot

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from PA to GM on 10 Oct 2023
Thank you very much for the glowing five stars review.We are already looking forward to welcoming you back soon.

4/10 Poor

Michael

Travelled with partner, Travelled with group
Disliked: Cleanliness, staff & service
Terrible check in experience. I was told the manager would speak with me later on to see how they could make things better? Repeatedly told a foreign dignitary was staying on our floor so it was making things difficult. Finally checked in and the room was still dirty. Things like hair in the shower. Completed a 4 night stay but no one followed up. Also be prepared to pay extra for everything including the pool. Not worth the price in my opinion.
Stayed 4 nights in Sep 2023
Response from Manon Lange - PA to GM Gregor Andréewitch on 2 Oct 2023
Dear Mr. Michael,Thank you very much for staying with us whilst visiting Berlin. Please accept our apologies for any shortfalls in service and standard that may have affected the quality of your stay at the Waldorf Astoria Berlin.I would also like to reassure you, that I took the decision to revert their complaint back to our general manager and our senior team onsite to ensure each point of concern that you raised was given the attention rightly deserved by those directly involved.As I mentioned before, we are devastated to see that we could not deliver the level of service our guests absolutely deserve, and I am dedicated to make sure your next visit will be flawless.I hope we will have the chance to welcome you back and to show you how we could rectify all issues you have mentioned.Kindest regards,Manon Lange

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great properly. Loved the room and the staff was super. Everyone was just lovely. the property however is a bit far from the city center so not really walkable to many venues.
Stayed 1 night in Aug 2023
Response from PA to GM on 14 Sept 2023
Thank you very much for your super kind review. Please come back in the near future. We are already awaiting you back.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2023
Response from PA to GM on 14 Sept 2023
Thank you very much for your kind review.

8/10 Good

Edward

Stayed 2 nights in Jul 2023
Response from PA to GM on 14 Sept 2023
Thank you very much for your kind review.

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023

10/10 Excellent

Iwan Arthur

Liked: Cleanliness, staff & service, property conditions & facilities
A nice hotel, in a great location right next to the zoo and lots of shops and restaurant nearby. Room was big and grand with a great view of Berlin. Service was also good.
Stayed 5 nights in Jun 2023
Response from PA to GM on 27 Jun 2023
Yes, that's true. Thank you very much for your very nice description of our property and its location. We are already looking forward to welcoming you back.

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelleny Hotel
Great location, comfortable room, helpful staff & top ameneties
Stayed 3 nights in Jun 2023
Response from PA to GM on 27 Jun 2023
Thank you very much for your stay and very kind review. We are already looking forward to welcoming you back soon

6/10 Okay

Rebecca

Liked: Staff & service
Incredibly under-whelming stay. We stayed for two nights and I must say SAVE YOUR MONEY! The Waldorf Astoria Berlin was the Ryan Air/ Spirit Airlines of hotels. They charged extra for everything. They have a pool but the jacuzzi was broken and they were going to charge €20 PER PERSON to use the facilities. When staying at a “Luxury” hotel you’d expect that to be included in the cost of the room, which is obviously not cheap. The room was big and had a great view but was poorly designed and the bed was equivalent to a 2 star hotel. We travel a lot and have stayed at 5 star hotels around the world and I must say this place is 2.5 stars at best. Save your money!
Response from PA to GM on 22 May 2023
Dear Mrs. Rebecca,Thank you very much for your visit at the Waldorf Astoria Berlin.We are very happy that you enjoyed your room and the stunning view over the city. On the other hand we apologize for the technical difficulties during your stay regarding the whirlpool, sadly we cannot avoid them completely. What a pity that you slept so uncomfortable in our Waldorf Astoria Signature beds. Usually our guests love them and many of them also order them on our website. Please be informed that our Hilton Honors Silver, Gold & Diamond benefits at the Waldorf Astoria include free internet and free Spa entrance. We are of course saddened that you felt less than satisfied with your overall visit to the Waldorf Astoria Berlin; again, I extend my apologies for their disappointment. Having discussed the details of your stay internally, we feel very reassured that your feedback has been taken seriously. Once again, thank you for your feedback and we would love to have the chance to welcome you back to the Waldorf Astoria Berlin.

8/10 Good

Matthew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about this place was wonderful except that our shower drain would back up and flood the bathroom and housekeeping stopped coming our last three days but we don't know why!

10/10 Excellent

John, Brookline

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel has been recently renovated. Some of the infrastructure (busines center, "library"...) were not yet up & running as of our visit. The "Guerlain" Spa swimming pool, hot-tub, steam & sauna, gym are particularly beautiful and well equipped. Delicious complimentary fresh fruit on hand... Room & amenities up-to-date, quiet and very comfortable in this busy urban location. Plenty of hotel security.
Stayed 10 nights in Oct 2022

8/10 Good

Maria

Business traveller, Travelled with partner
Disliked: Staff & service, amenities
Room was cleaned so late , front office staff new always needed to ask a superior
Stayed 4 nights in Sep 2022

10/10 Excellent

Lori

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the staff and the rooms are amazing , I will definitely come back , great location truly a 5 star hotel
Stayed 3 nights in Aug 2022

10/10 Excellent

Mayur

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Can't be better anywhere else in Berlin!!!
Great room, great breakfast, best service
Stayed 5 nights in Mar 2022

10/10 Excellent

Ola

Stayed 3 nights in Apr 2022

10/10 Excellent

John Paul Cardin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed in many of the finest properties in Europe, Asia, and the United States including the Four-Seasons in Paris, Ritz Carlton in Hong Kong, and The Ritz in London. This hotel ranks with the best in terms of concierge service, opulence, amenities, and convenience. Any future visits to Berlin will include only the Waldorf Astoria as my hotel.
Stayed 6 nights in Mar 2022

10/10 Excellent

Harpreet

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
18th visit to Berlin
Very nice room with lots of space, efficient cleaning staff, comfy bed, attentive service at breakfast and in the Lang bar (very nice cocktails too). Great location with public transport easily accessible.
Stayed 4 nights in Dec 2021

10/10 Excellent

Altin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the room and the service.
Stayed 2 nights in Nov 2021

10/10 Excellent

Kevin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2021

10/10 Excellent

Klaus, Hopkinton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quality of room good. Nice view. Good location. Great spa and pool facilities.
Stayed 2 nights in Sep 2021

10/10 Excellent

Gregory

Liked: Staff & service, property conditions & facilities, room comfort
Great hotel
Great hotel, very comfortable, awesome location
Stayed 4 nights in Aug 2021
Response from Waldorf Astoria berlin on 25 Aug 2021
Thank you so much for taking the time to send us this feedback.

10/10 Excellent

Eran

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2021

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service
Stayed 3 nights in Dec 2020
Response from Waldorf Astoria Berlin on 19 Jan 2021
Thank you very much for sending us your feedback on behalf of your stay. To ensure that we could always improve our service we would love to hear what exactly went wrong during your stay. Looking forward to hopefully welcome you back again and take care.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel in great location, directly across from the zoo train station. Will be back. Enjoyed the hotel bar but did not try the restaurant on this trip (the breakfast is pricey but there are many other options nearby).
Stayed 3 nights in Feb 2020
Response from Diana on 24 Feb 2020
Dear guest, Thank you for taking the time to review your recent stay with us. What a great way to start the new week! We are so happy that you are planning another stay at Waldorf Astoria Berlin. Please do not hesitate to contact us before your next stay - we are looking forward to welcoming you again and will do everything to make your stay memorable. Warm regards from all of us here, Diana Marketing Coordinator

10/10 Excellent

Graem

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020
Response from PA to GM on 19 Feb 2020
Herzlichen Dank für Ihre Bewertung. Bitte kommen Sie uns recht bald wieder besuchen.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room had everything you needed for a city break, attention to detail was fantastic.
Stayed 2 nights in Jan 2020
Response from PA to GM on 3 Feb 2020
Thank you very much for your great review. We are already awaiting you back!

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2019
Response from PA t GM on 24 Jan 2020
Herzlichen Dank für die schönen fünf Sterne. Bis bald?!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2020
Response from PA to GM on 24 Jan 2020
Herzlichen Dank für die tolle Bewertung. Bis bald?!

8/10 Good

Anne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Good: We were delighted to be able to have an early check-in when arriving from the US, before the normal check-in time. We also were pleased to be given a room with two queen beds, rather than one king bid. This was a great help to us.The room was very quiet, with great climate control. Very clean! The not so good: The spa and pool were an extra 15 euro charge (the pool is a pool to take a dip in, NOT a swimming pool.) The Bad: Room service got the time of our breakfast very wrong on a crucial morning; once the service in the dining room for breakfast was horrible. Our order was not placed with the kitchen. We missed our train as a result. Overall, we had a pleasant stay and would stay again.
Stayed 6 nights in Dec 2019
Response from PA to GM on 22 Jan 2020
Thank you very much for your review. We would like to apologize for the shortcomings during your stay. It is very difficult to fulfil the expectation of all of our guests, but as we are constantly striving for perfection comments like yours are very helpful for our trainings.Also, thank you for selecting to stay with us while visiting Berlin. You do have a choice and we are glad you selected us. When next your travels bring you this way, please do not hesitate to let us know as we look forward to being of service to you in the future.

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Lots of extra charges on top of what was already paid for the room. We booked 2 king size rooms with a Check in time of 15:00hrs, arrived at the hotel at 16:00 hrs and 1 room was not ready. 1 day 1 room was not cleaned did complain but nothing was done about it. Did not like that you had to pay to use the swimming pool €15 an hour. Also WiFi was only free in certain areas of the hotel. Plus only 1 English program on the TV which was BBC News. I would not recommend this hotel.
Stayed 3 nights in Dec 2019
Response from PA to GM on 30 Dec 2019
We would like to apologize for the shortcomings during your stay. It is very difficult to fulfil the expectation of all of our guests, but we really tried very hard. And yes, you are right that we guarantee our check in at 3 p.m., but we are also delighted to offer our guests the possibility of an early check in if the room is available. Most of our leisure guests love to stay in our beautiful rooms during holidays until the official check out time which is at noon and several of our HHonors members also ask for a late check out. Therefore sometimes we are unable to clean and supervise the room on time. Please apologize. We hope that despite these incidents you have enjoyed your stay and will give us the opportunity to welcome you back. Should you have any further feedback or any questions, please do not hesitate contacting me directly.

10/10 Excellent

meytal

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2019
Response from PA to GM on 30 Dec 2019
Thank you very much for your review.We are looking forward to welcoming you soon. Have a wonderful 2020.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities
Hotel was spotless, hit on the my key Musts — smelt good, visually appealing and clean, good vibe, friendly staff who greeted you in passing (keep doing this great touch) soft bed, pillows and robes. Spa was also relaxing - hot tub was hot! Steam room pumped plenty of steam and spacious sauna. Also loved the ice fountain. Only thing I would suggest is a cold plunge pool to counteract the intense heat. :) We chose to eat our during the day whisky touring and enjoyed dinner at the Christmas markets so cannot comment on restaurant/bar. Other that that we picked a fantastic hotel and spot with the Christmas market leading off the hotel and right in the centre of all the major shops and station. Highly recommend.
Stayed 2 nights in Dec 2019
Response from PA to GM on 16 Dec 2019
What a wonderful post. Thank you very much for you kind description of our beautiful property and its location. We are very happy that you fully enjoyed your stay with us and we are looking forward to welcoming you back in the near future.

10/10 Excellent

Brayton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019
Response from PA to GM on 16 Dec 2019
Thank you very much for giving us 10 wonderful points. Thais means that you were fully satisfied and that is what we aim for. Please come back in the not too distant future.

8/10 Good

Alexandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019
Response from PA to GM on 16 Dec 2019
Thank you for your review. We are looking forward to welcoming you back in the very near future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s very quiet and respectful. The staff I thought went above and beyond.
Stayed 8 nights in Nov 2019
Response from PA to GM on 6 Dec 2019
We are very happy that you appreciated our True Waldorf Service and we hope that you will come back in the very near future.

8/10 Good

Margaret

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Minor dissappointments
Only received turn down service one night. Requested sugar and was not delivered! Wifi is not free in room so hotels.com should change details to free wifi in lobby only
Stayed 3 nights in Nov 2019
Response from PA to GM on 3 Dec 2019
Thank you very much for your effort to write this very detailed review. We would like to apologize for the shortcomings during your stay. It is very difficult to fulfil the expectation of all of our guests, but as we are constantly striving for perfection comments like yours are very helpful for our trainings. We hope we will have the chance to welcome you back and show you how we could rectify all issues you mentioned.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall five star experience,staff excellent,property excellent,management no what needs to be done and how to achieve it with a happy team
Stayed 7 nights in Nov 2019
Response from PA to GM on 3 Dec 2019
Thank you for the glowing five-star review and recommendation of our beautiful hotel to the readers of Expedia visiting amazing Berlin. It was an absolute pleasure to serve you during your stay here, and we’re elated to know you had a wonderful time on the property. From our luxurious accommodations to our True Waldorf Service, we aim to serve our guests with an exceptional stay in the city—and we can’t wait to welcome you back again in the future for another Waldorf Astoria experience. We hope to welcoming you back very

10/10 Excellent

Esther

Stayed 2 nights in Nov 2019

10/10 Excellent

Tamara

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Stay
The staff is amazing. I have never felt so appreciated at a hotel. It was very quiet and cozy. It is at the top of my top five favorite hotel stays. It is right by the Zoo. Public transportation literally steps away from the hotel entrance so you can get anywhere you need to fairly easily. Tons of food and shopping options around the hotel.
Stayed 6 nights in Nov 2019
Response from PA to GM on 3 Dec 2019
Thank you for the glowing 10-points review and recommendation of our beautiful hotel to the readers of Expedia visiting amazing Berlin. It was an absolute pleasure to serve you during your stay here, and we’re elated to know you had a wonderful time on the property. From our luxurious accommodations to our True Waldorf Service, we aim to serve our guests with an exceptional stay in the city—and we can’t wait to welcome you back again in the future for another Waldorf Astoria experience.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019
Response from PA to GM on 3 Dec 2019
Thank you for your review.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Nov 2019
Response from PA to GM on 3 Dec 2019
Thank you for your review. Please visit us soon again:)

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous hotel right in the hustle and bustle of Berlin
Stayed 3 nights in Nov 2019
Response from PA to GM on 18 Nov 2019
Yes, you are right :). We are very happy that you fully enjoyed your stay at the Waldorf Astoria Berlin and we would love to welcome you back in the near future!

10/10 Excellent

Mohd

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel
I have a very good stay at the hotel. Excellent location. The room is spacious and have excellent view.
Stayed 7 nights in Oct 2019
Response from PA to GM on 11 Nov 2019
Thank you very much for your great review. Please come back in the near future!

10/10 Excellent

Mohd

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel
Excellent location. The staff were amazing and very helpful. Room is spacious with marvelous view. In room dining for breakfast is Very good however the charge is high.
Stayed 4 nights in Oct 2019
Response from PA to GM on 11 Nov 2019
Thank you very much for your great review. Please come back in the near future!

10/10 Excellent

Ali, Sydney

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved how quiet it was , friendly staff and very accommodating for baby and all of us .
Stayed 2 nights in Oct 2019
Response from PA to GM on 28 Oct 2019
We are happy to read that you have enjoyed your stay with us and were satisfied with our true Waldorf Service provided by our team. Thank you for your lovely feedback .We look forward to welcoming you back to the Waldorf Astoria Berlin!

10/10 Excellent

Bergthora

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Even Haeven wouldn´t be better
Staying at the WA was lika a wrapped into a coton. The service was uniqe and all the staff were amazing. It wasn´t easy to leave the WA...like to fall down of the Pink Sky.
Stayed 6 nights in Oct 2019
Response from PA to GM on 22 Oct 2019
We are simply overwhelmed to read your wonderful comments regarding our staff. We pride ourselves on our personal service and your comments suggest that we are achieving our aim. I am proud to forward your compliments to my collaborators. We are already looking forward to welcoming you very very soon again at the Waldorf Astoria Berlin.

8/10 Good

Reem

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Extra payment
We were shocked in the time of check out that an extra payment for our car park (38 Euros) per day which no one at all told us about, should be paid. we tried to explain to the that no one told us that the service is paid and as known in most of the international hotels the there is free valet service and they didn't do any thing. Otherwise every thing else was wonderful. nice hotel in a perfect location for shopping and fun.
Stayed 6 nights in Oct 2019
Response from PA to GM on 28 Oct 2019
Thank you very much for your visit and your kind review. Please be informed that the basement parking is owned by a private company and we have no influence on their rates, but there are several parking opportunities around the hotel area. We are already looking forward to welcoming you back very soon!