Dear Sophie Elizabeth,We really appreciate your feedback.It's delightful to hear that our dedication to cleanliness and modern charm hit the mark for you! Nestled in the heart of the city, it's no wonder you found our location perfect for exploring the vibrant streets of Berlin on foot or by underground - just a hop, skip, and a jump away. Now, about the TV channels, we've aimed to cater to an international audience, but it seems we could broaden our horizons a bit more. Your bed preference is important to us, and we’re usually spot-on with our comfy king-size dreams, but it looks like we might have missed the mark this time. Rest assured, our team is on it like a bonnet to ensure your future slumbers are nothing short of majestic.All of the team hope that we may be able to see you again in the future. Kindest regards,Niyazi Yildirim, Front Office Manager

Dear Han,Thank you for taking the time to share your feedback.We're sorry your experience hasn't been as good as we usually receive. We endeavour to provide an excellent standard for all our guests, please don't hesitate to make us aware of any issues at the time, it would have been a pleasure to assist you in adjusting the temperature controls.Our dedicated team always aim to deliver the best experience possible to all our guests and they will be delighted to know the impact they had on your stay.We hope to be able to welcome you back for an improved stay.Kind regards,Niyazi Yildirim, Front Office Manager

Dear Colin,Thank you for your review.It is wonderful to know you enjoyed your visit. We are sorry for any inconvenience the air conditioning system can be switched off and also adjusted in each room; our team are always happy to assist you with the controls or have it checked for you.We hope to have the opportunity of welcoming you back in the future. Best regards,Thomas Heinemann, Hotel Manager, INNSiDE by Meliá Berlin Mitte

Dear Raquel,Thanks for this review and your insight.We're delighted to hear that you enjoyed the variety of our breakfast offerings and found our location convenient for exploring the city's amenities by tram or underground. It's also great to know that our welcome drink and the points redeemable at the bar added a positive touch to your stay.We understand that interactions with our staff are a significant part of the guest experience, and we're sorry to hear that our reception team did not meet your expectations in terms of friendliness and providing helpful information. We strive to ensure all our guests feel welcomed and will review our check-in procedures to improve our service. Regarding the breakfast service, we aim for attentiveness but it seems we may have been too eager in your case. We'll take your feedback into consideration to find the right balance. Concerning the room linen, our policy ensures a high standard of cleanliness while also being mindful of environmental sustainability, but we apologize if this was not communicated clearly. We always encourage guests to let us know during their stay if they prefer more frequent linen changes. Lastly, we regret any inconvenience caused by the room allocation and will revisit our procedures to better match guest requests for quiet rooms.It's reassuring to know that you appreciated the complimentary bar service in your room, which is part of our commitment to providing a comfortable and enjoyable stay.All of the team hope that we may be able to see you again in the future. Kindest regards,Niyazi Yildirim, Front Office Manager

Dear Arielle,Thank you for taking the time to share your feedback,We are glad to hear that you found our room cleanliness satisfactory. However, we are disappointed to learn that other aspects of your stay did not meet your expectations. We strive to maintain a modern and comfortable atmosphere in our hotel, and we are sorry if you found the condition of the hotel and room amenities unsatisfactory.We appreciate your feedback as it helps us identify areas for improvement. We hope that you will give us another chance to provide you with a better experience and to discover the many positive aspects of our hotel, such as our central location, innovative cuisine, and well-equipped fitness facilities.We hope to have the opportunity of welcoming you back for a more memorable stay.Kind regards,Thomas Heinemann, Hotel Manager, INNSiDE by Meliá Berlin Mitte

Dear Eyvin,Thank you for this review.We're thrilled to hear that you loved our hotel, staff, and cleanliness. It's great to know that you found our beds comfortable and enjoyed our central location, making it easy for you to explore the city. We appreciate your kind words and are delighted that you're planning to return to our hotel in the future.We look forward to welcoming you back in the future.Kind regards,Philipp Weidemann, Assistant Front Office Manager

Dear Mauricio, Thank you very much for this kind review.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.We look forward to a return visit from you in the future.Best wishes,Philipp Weidemann, Assistant Front Office Manager

Dear Charles,Thank you for sharing your kind review.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.We hope to welcome you back.Best wishes,Philipp Weidemann, Assistant Front Office Manager

Dear Sarah,Thank you for your kind review.We're thrilled to hear that you appreciated our excellent location, making it convenient for you to explore the city. It's great to know that our lobby area provided a comfortable space for you to relax or work. We're also delighted that you enjoyed our breakfast, offering a variety of freshly prepared dishes to start your day right.We appreciate your positive feedback on the room cleanliness, hotel condition, and service. Our team works hard to ensure a pleasant stay for all our guests, and your kind words mean a lot to us.We look forward to welcoming you back on future visits. Kindest regards,Philipp Weidemann, Assistant Front Office Manager

Dear Luis,Thank you for such a positive review.We're thrilled to hear that you enjoyed the peaceful atmosphere and the lovely courtyard behind the building. Our central location in a quieter part of Mitte is indeed a great advantage for our guests. It's fantastic to know that our friendly staff made a positive impression on you, and that you found our proximity to many attractions convenient for exploring the city. We take pride in providing a comfortable and memorable stay for our guests, and your kind words are truly appreciated.We look forward to seeing you again soon.Best regards,Philipp Weidemann, Assistant Front Office Manager

Dear Fred.We thank you for taking the time to provide us with your feedback.We are delighted to hear that you found our team friendly and appreciated their language skills. It's great to know that you enjoyed our breakfast offerings and found our location convenient for exploring Berlin and accessing public transportation. We understand that early check-in might not always be possible due to occupancy, but we do our best to accommodate guests' requests whenever possible. We appreciate your understanding on this matter. As for the dining options, while there are some good restaurants within walking distance, we also have our Crafterie Restaurant on-site, which offers an innovative and creative dining experience.It would be a pleasure to welcome you again. Best regards,Philipp Weidemann, Assistant Front Office Manager

Dear Isaiah,Thank you so much for your positive feedback following your stay.We're thrilled to hear that you enjoyed our upscale lobby and found our rooms to be clean and comfortable.Our team takes pride in providing excellent service, so it's great to know that they made a positive impression on you.Moreover, we are glad that our central location made it easy for you to explore Berlin and its attractions. We hope you had a chance to try our innovative Crafterie Restaurant and enjoy the 24-hour gym and Finnish sauna during your stay.We look forward to seeing you again. Best wishes,Nicolai Schröer, Front office Manager

Kära Tilda, tack för att ni tagit er tid att ge oss feedback.Vi beklagar att städningen inte levde upp till era förväntningar, men vi uppskattar att ni har valt att uppmärksamma oss på detta. Vi kommer att undersöka vad som har hänt under er vistelse och göra vårt bästa för att det inte ska hända igen. Vi vill även notera att det alltid går bra att prata med vår personal i receptionen så att de kan åtgärda eventuella problem direkt på plats. Vad gäller dusch och toalettborste så tackar vi er för er kommentar. Vi strävar ständigt efter att förbättra oss och er feedback är mycket viktig i detta avseende.Med vänliga hälsningar,Nicolai Schröer, Front office Manager

Dear Guest, Thank you for taking the time to review your stay.The satisfaction of our guests is very important to us, and it was rewarding to receive your feedback. We are proud of the high standards we set for ourselves and this inspires us to continue maintaining our facilities to those standards.We all look forward to seeing you again in the future. Best regards,Philipp Weidemann, Assistant Front office Manager

Dear Eunice,Thank you for taking the time to review your stay.We are delighted to hear that we met your expectations. Our team members always go out of their way to ensure they deliver the best service possible.We hope to see you again soon. Best wishes,Nicolai Schröer, Front office Manager

Dear Janice,Thank you for this review of your time at our hotel.It is nice to hear that you enjoyed our convenient location and easy access to public transport. Your kind comments about our high standards are appreciated.We look forward to welcoming you back soon.Best regards,Nicolai Schröer, Front office Manager

Dear Lesley,Thank you for taking the time to leave a review of your recent stay.We are glad you enjoyed your stay and appreciated our bar and lounge areas.We are, however, sorry for any inconvenience and wish you had informed us of this issue during your stay so that our team could have found an immediate solution. We will nevertheless be investigating the cause.The comfort of our guests is important and we do carry out maintenance to ensure that our rooms and facilities are up to date. Rest assured that we have noted your comment and will be considering it.We truly hope that you will return for yet another memorable experience. All the best,Nicolai Schröer, Front office Manager

Dear Valerie,Thank you for taking the time to share your experience with us. We are happy to read from you that you enjoyed our efforts to maintain the hotel clean and our mini bar offer. We indeed deeply regret if we did not meet your expectations at the Crafterie, however, be assured that your feedback are duly shared to our teams to improve the quality of our services. We are apologetic if you were unsatisfied with the proposition of our receptionist to arrange a taxi for you instead of public transport. Your satisfaction is our core value and therefore, the entire INNSiDE by Melia Berlin Mitte will continue to work hard to reach your satisfaction upon your next visit. We look forward to welcoming you again soon and shall the occasion arises, be assured that we will make the needful to recover your trust and satisaction.Best regards,Nicolai SchröerFront Office Manager

Dear Pamela,First of all we would like to thank you for staying at our hotel during your visit in Berlin and for taking your time to share your experience with us. Please be ensured, that we will take your comments very seriously and will have internal discussions about possibilities to improve.Nevertheless, we apologize most sincerely for the inconveniences you experienced. We hope that we will have the opportunity to welcome you back to us. and will show you, that this is normally not our standard.In the meantime we wish you all the best and remain with kindest regards, Your INNSiDE by Meliá Berlin Mitte

Dear Sand, Thank you so much for taking the time to provide us your positive feedback. It is great to hear, that you enjoyed your stay very much. Surely looking forward to be your host again hopefully very soon, I remain with kind regards, N.Schröer Front Office Manager

Thank you so much for taking the time to provide us your positive feedback. It is great to hear, that you enjoyed your stay very much. Surely looking forward to be your host again hopefully very soon, I remain with kind regards, Your INNSiDE Berlin Mitte Team