Cocktail bar

Reviews of Schlosshotel Berlin by Patrick Hellmann

5 out of 5

Reviews

8.8

Excellent

Rating 10 - Excellent. 126 out of 205 reviews" "
Rating 8 - Good. 48 out of 205 reviews" "
Rating 6 - Okay. 16 out of 205 reviews" "
Rating 4 - Poor. 12 out of 205 reviews" "
Rating 2 - Terrible. 3 out of 205 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous building, magnificent service, wonderful atmosphere, great neighborhood - quiet but easy walk to restaurants, cafes, shops, and transportation to the "downtown" areas of Berlin. One of the great hotels of Europe!
Stayed 2 nights in Jan 2024

4/10 Poor

Nima

Stayed 1 night in Oct 2023

10/10 Excellent

Leslie

Stayed 2 nights in Apr 2023

8/10 Good

Meredith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful residentially located hotel
This was our first time in Berlin which, as we discovered is a very spread-out city. With that said, if you want to be located near the city center (e.g. Brandenburg gate, museums, shopping and restaurants) this is not the hotel for you. The Schlosshotel is located in a quiet residential area of the city with very large old homes. The hotel itself was built in 1911 as a former residence, then became an embassy, followed by its conversion to a hotel. It is absolutely beautiful inside and out. The pool/spa area below the hotel is lovely. While we enjoyed our stay, all of the places we wanted to go were at least a half an hour cab ride one-way (average fare $30-$35). They offer a large breakfast spread (at a charge). The hotel bar area offers entertainment most evenings, but the pours on their drinks are minuscule and the prices high.
Stayed 3 nights in Apr 2023

6/10 Okay

RADOSLAW

Travelled with group
Liked: Cleanliness, staff & service
:)
Breakfast was delicious! Customer Service great! Hotel just ok Spa nothing special Gym size of bathroom lol
Stayed 1 night in Mar 2023

10/10 Excellent

Monika

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Piękny hotel w spokojnej dzielnicy
Wyjątkowy hotel z niesamowitą obsługą, co w dzisiejszych czasach nie jest normą. Już od progu czuć, że jest się mile widzianym gościem i tak też jest później na każdym kroku. Piękne wysmakowane wnętrza i klimat zamkowej tajemniczości, sprawiają, że miejsce jest bez wątpienia unikatowe. Z przyjemnością wrócimy tam ponownie.
Stayed 2 nights in Jan 2023

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfekt Hotel in Berlin
Sauber, freundlich, ruhig, komfortabel, durchdacht und besonders. Insbesondere die junge Mannschaft vom Fach ist erfreulich, das findet sich dieser Tage selten. Wir können das Haus uneingeschränkt empfehlen.
Stayed 6 nights in Dec 2022

10/10 Excellent

Arkadiy

Stayed 4 nights in Aug 2022

6/10 Okay

Vahagn

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Great vintage building Staff was awesome Bottle of water costs $12:) Shower doesn’t drain properly
Stayed 2 nights in Aug 2022
Response from Schlosshotel Berlin by Patrick Hellmann PR Team on 17 Aug 2022
Dear Vahagn, Thank you for staying with your Schlosshotel Berlin by Patrick Hellmann. We are glad you appreciate the historical aspect of our Berliner Palais. On the flip side, we understand your criticism. Our Technical staff strictly monitors and attends to any problems in the rooms, ergo we apologize the inconvenience slipped through the cracks. We always emphasize improvement and will take time to review our procedures and evaluate how we can provide our guests with a more polsihed product. With kind regards, Leo Jean-Louis

8/10 Good

Stina

Stayed 3 nights in Apr 2022

10/10 Excellent

Dilara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience
Lovely hotel, friendly and professional staff. Very comfy and clean rooms. Surroundings full of trees. Great breakfast. Overall great stay.
Stayed 1 night in Aug 2021

8/10 Good

Ahmed

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and helpfull
I would like to thank all staff for helpful and kind reception
Stayed 4 nights in Sep 2020

6/10 Okay

Verified traveller

Travelled with partner
Disliked: Amenities
The property is quite a distance from Berlin in the suberbs - it is quite beautiful, the room was lovely and clean, some of the staff were very nice - some not so! There were no tea or coffee making facilities in the room - for a 'superior and luxury' hotel I have never felt so lacking in treats and pampering! This hotel is more style over substance
Stayed 3 nights in Dec 2019
Response from Guest Relations on 18 Dec 2019
Dear Traveller, We appreciate you taking the time to comment honestly on your recent stay with us. We would be glad to get a second chance to prove our mission being hoteliers with passion. Yours Schlosshotel Berlin by Patrick Hellmann

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet location in nice resident area of Berlin. Some classic rooms and some more upscale, renovated rooms. Both excellent.
Stayed 3 nights in Nov 2019
Response from Guest Relations on 18 Dec 2019
Dear Traveler, we are delighted to hear that you enjoyed your stay with us. We hope to have the pleasure to welcome you soon again and remain with best wishes from Berlin. Yours Schlosshotel Berlin by Patrick Hellmann Team

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
somewhat disappointing
The first room I was offered had dark purple walls, making the entire room very dark and the atmosphere quite lugubrious. I was offered a different room, which was six it acceptable. However all rooms seemed to have rather dim lighting. €50, or AU$100, seems a little excessive as corkage.... staff service however, was always impeccable, but this alone does not make for a satisfactory display
Stayed 6 nights in Nov 2019
Response from Guest Relations on 18 Dec 2019
Dear Traveler, We are sorry to hear that your expectations in some areas, such as the interior of our rooms, were not met. Please be assured that your comments have been conveyed to our Executive Team. We would be glad to get a second chance to prove our mission being hoteliers with passion. Yours Schlosshotel Berlin Team

8/10 Good

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

6/10 Okay

Guest

Business traveller, Travelled with partner
Liked: Cleanliness
Disliked: Amenities
Staff not answering your emails. No coffee and tea maker in the room.
Stayed 1 night in Oct 2019
Response from Schlosshotel Berlin Team on 5 Nov 2019
Dear Guest We appreciate you taking the time to comment on your recent stay with us. We truely apologize for the inconvenience. We will evaluate the critical points you mentioned with the responsible department. We would be glad to get a second chance to prove our mission being hoteliers with passion. Kind regards Yours Schlosshotel Berlin Team

10/10 Excellent

Shana

Travelled with family
Liked: Cleanliness, staff & service, room comfort
We had a lovely experience The hotel is actually in middle of the city but in a quiet residential area, surrounded by gardens, and one feels one is in the countryside The rooms are large and airy Although the furniture could use some restoration or change, as it was scuffed and scratched in a few areas Overall it was A very positive experience
Stayed 2 nights in Oct 2019
Response from Schloshotel Berlin by Patrick Hellmann Team on 20 Oct 2019
Dear Shana Thank you so much for this great review of your recent stay with us. We are happy that you felt comfortable treated during your whole stay and it makes us very proud that you rewarded us with all 5* stars. Your recommendation means a lot to us and we have forwarded your compliments to our staff. Once again, thank you very much and we do hope to have the chance again to welcome you back in the near future. Kind regards Your Schloshotel Berlin by Patrick Hellmann Team

10/10 Excellent

K M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019

10/10 Excellent

DrewArrowood, Concord, NC

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a castle. If you have a car or do not mind Uber, it is excellent. Food 2as the best I have had in Germany.
Stayed 2 nights in Oct 2019
Response from Schlosshotel Berlin by Patrick Hellmann Team on 14 Oct 2019
Dear DrewArrowood Thank you so much for this excellent review of your recent stay with us. We are happy that you felt comfortable treated during your whole stay and it makes us very proud that you rewarded us with all 5* stars. Looking forward to welcoming you back soon Kind regards Schlosshotel Berlin by Patrick Hellmann Team

8/10 Good

Nader

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Sep 2019

4/10 Poor

Sam

Business traveller
Disliked: Staff & service, property conditions & facilities
This hotel has a dark and gloomy vibe. Front end staff are pretentious and snobby.
Stayed 1 night in Sep 2019
Response from Schlosshotel Berlin Team on 4 Oct 2019
Dear Sam We appreciate you taking the time to comment on your recent stay with us. We would like to apologize fo the inconvinience. We will evaluate the critical points you mentioned with the responsible department. We would be glad to get a second chance to prove our mission being hoteliers with passion. Kind regards Schlosshotel Berlin Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were all very professional an curtious ..helpful in many ways. Love to stay here again
Stayed 3 nights in Jun 2019
Response from PA on 16 Jun 2019
Dear Traveler, Thank you very much for taking your time to share a review of your experiences after your recent stay with us. It makes us very proud to receive all five stars from you. We are very happy that you liked the service provided in our house and we will surely pass on the feedback to our staff. We hope to have the pleasure to welcome you soon again and remain with best wishes from Berlin. Yours PATRICK HELLMANN SCHLOSSHOTEL Team

10/10 Excellent

Revesh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nothing short of Excellent!!
The stay was out of this world, comfort and elegance was at the highest level.
Stayed 4 nights in Jun 2019
Response from PA to GM on 16 Jun 2019
Dear Revesh, Thank you so much for this excellent review of your recent stay with us. We are happy that you felt comfortable treated during your time at our hotel and it makes us very proud that you rewarded us with all 5* stars. We hope to have the pleasure to welcome you soon again and remain with best wishes from Berlin Yours PATRICK HELLMANN SCHLOSSHOTEL Team

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The most amazing hotel I have ever been to. So unique and amazing. Levon, Marina, Sandy and all the others at the hotel were just incredible! I’ll definitely be back!
Stayed 3 nights in May 2019
Response from PA to GM on 4 Jun 2019
Dear Traveler, Thank you so much for sharing your impressions with us. We are delighted to hear that you have enjoyed your stay with us and were satisfied with the service provided by our team. We will surely pass on the feedback to our staff. We hope to have the pleasure to welcome you soon again and remain with best wishes from Berlin Yours PATRICK HELLMANN SCHLOSSHOTEL Team

6/10 Okay

Meshari

Liked: Cleanliness, staff & service, room comfort
To how like smoke Cigarette.
How like to smoke this hotel is highly recommended. There is a special area located to them.
Stayed 4 nights in Apr 2019
Response from PA to GM on 16 Apr 2019
Dear Meshari, Thank you for sharing your impressions with us. We were happy to hear that you have enjoyed your stay in Berlin and that you have liked our GQ Bar which is indeed a Smoker's Lounge. We hope to have the pleasure to welcome you again and remain with best wishes from Berlin Yours PATRICK HELLMANN SCHLOSSHOTEL Team

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly Staff. Everyone of them. I had everything i needed. Everyone was ready to help. Thank you and see you next year again.
Stayed 7 nights in Mar 2019
Response from PA to GM on 18 Mar 2019
Dear Traveler Thank you so much for this great review of your recent stay with us. We are happy that you felt comfortable treated during your whole stay and it makes us very proud that you rewarded us with all 5* stars. We hope to have the pleasure to welcome you soon again and remain with best wishes from Berlin Your PATRICK HELLMANN SCHLOSSHOTEL Team

10/10 Excellent

Benny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely
Lovely hotel, Great decoration. Service is excellent. Located in quite neighborhood. Very good breakfast
Stayed 1 night in Jan 2019
Response from PA to GM on 21 Jan 2019
Dear Benny Thank you so much for this great review of your recent stay with us. We are happy that you felt comfortably treated during your whole time and it makes us very proud that you rewarded us with all 5* stars. Especially your comments on our service and the breakfast were a great compliment. We hope to have the pleasure to welcome you soon again and remain with best wishes from Berlin Yours PATRICK HELLMANN SCHLOSSHOTEL Team

10/10 Excellent

linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2018

10/10 Excellent

Patrecia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxury Hotel We especially liked the location of the hotel. We were in a lovely neighborhood with embassies and beautiful homes. The neighborhood was quiet yet there was a pastry shop just 10 minutes from the hotel, Walking. If you want to go to the center at city just to ask how to get on the S Bahn. That is a 15 minute walk but you can catch a bus two blocks away and if you have a Berlin card you can ride any bus, S Bahn or underground anytime dependent on the number of days you purchase. TB, Oakton Virginia
Stayed 5 nights in Sep 2018

10/10 Excellent

Prof. Myles W

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is a very classy hotel. It is located in beautiful Grunewald, not far from the forest. The service was outstanding. We shall return!
Stayed 2 nights in Sep 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Style & drama to the hilt
A visual feast. Dazzling design, every surface decorated. Rooms in the mid to upper tiers are rich in drama, style & amenities, as befit a fashion designer’s signature hotel. One of the most elegant swimming pools I’ve ever seen and I search out great indoor pools. Art? You decide. Dinner was excellent; we pretended to be royalty. A wedding on property looked beautifully mounted. Spotless. Every towel rich and monogrammed. Service mixed—not entirely up to the pretensions. Overall a striking and memorable place to see. Cosmopolitan clientele. Lots of personality. All depends on whether that personality suits yours.
Stayed 1 night in Sep 2018
Response from The PATRICK HELLMANN SCHLOSSHOTEL Team on 5 Sept 2018
Dear Traveler, thank you very much taking your time and reviewing your stay at the PATRICK HELLMANN SCHLOSSHOTEL We are very pleased, that you enjoyed the stay in Berlin and our hotel. We are glad, that our new, refurbished interior design is appealing to you.. We very much hope to have the pleasure of welcoming you again in the near future. Yours Sincerely, The PATRICK HELLMANN SCHLOSSHOTEL Team

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxation
Amazing hotel. Luxurious and private. Location is what makes it private. It was a great first day hotel after a long and grueling overseas flight.
Stayed 1 night in Jun 2018
Response from The PATRICK HELLMANN SCHLOSSHOTEL Team on 23 Jul 2018
Dear Matthew, thank you very much taking your time and reviewing your stay at the PATRICK HELLMANN SCHLOSSHOTEL. We are very pleased, that you enjoyed the stay in Berlin and our hotel. We are glad, that we could make enjoyable moments of relaxation possible for you, after your exhausting flight. We very much hope to have the pleasure of welcoming you again in the near future. Yours Sincerely, The PATRICK HELLMANN SCHLOSSHOTEL Team

10/10 Excellent

matt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2018
Response from Veronika Stauffer on 1 Jul 2018
Dear Matt, Thank you very much for taking your time to share your positive experience with us through Hotels.Com after your recent stay. We are delighted to read that you had an enjoyable stay with us and we appreciate your favorable rating. It has been a pleasure having you with us and we are very much looking forward to welcoming you back again in the near future. Yours Sincerely, Veronika Stauffer Front Office Manager

4/10 Poor

Mohammed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ok
Really nice hotel but in a private area, quite far from city centre (20€ taxi). However, nice boutique hotel with lots of character. Unfortunately, the air con stopped working in the hotel during my stay which made the night unbearably hot. Hotel did little or nothing to rectify or sort issue out. Only offered a fan which in return was only circulating hot air. Note: no tea or coffee in the room also.
Stayed 2 nights in May 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Boutique Hotel
Great boutique hotel, great service and restaurant; very comfortable rooms
Stayed 2 nights in Dec 2017
Response from Veronika Stauffer on 14 Mar 2018
Dear guest, Thank you very much for taking your time to share your positive experience with us on Hotels.Com. We highly appreciate your wonderful comments and are delighted to hear that you had an enjoyable stay with us. It has been a pleasure having you as our guest and we are very much looking forward to welcoming you back in the near future. Yours Sincerely, Veronika Stauffer Front Office Manager

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great visit. Will be back!!!!
Fantastic service and beautiful hotel
Stayed 1 night in Mar 2018
Response from Veronika Stauffer on 14 Mar 2018
Dear Michael, Thank you very much for taking your time to share your positive experience with us on Hotels.Com. We highly appreciate your wonderful comments and are delighted to hear that you had an enjoyable stay with us. It has been a pleasure having you as our guest and we are very much looking forward to welcoming you back in the near future. Yours Sincerely, Veronika Stauffer Front Office Manager

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for romantic getaway
if you drive, then its perfect, because it is in the middle of a rich residential neighborhood, so there's nothing really nearby. It's like living in your own mansion with butlers and maids, with unbelievable services, and facilities. The room and the place are gorgeous and very very romantic.
Stayed 1 night in Jun 2017

4/10 Poor

Kimberly, New York

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Unfortunately that was enough to ruin my trip
It's a beautiful hotel with a lovely friendly staff however they advertise themselves as having air conditioning when we arrived we were put in one room on the top floor that was lovely the air conditioner was turned on at 4 PM and when we arrive back in our room at 1 AM it was still boiling hot They then moved us to another room which was slightly cooler but still extremely hot clearly there is an issue with their air-conditioning system it does not work properly. Unfortunately that was enough to ruin my trip.
Response from General Manager on 2 Sept 2016
Dear Valued Guest, thank you for staying with us and thank you so much for your positive review. Great that you like the old classic style of the chateau. We feel absolute sorry that your room did not ged cooled down enough for you. All of our new Premium Rooms desígned by Patrick Hellmann are equipped also with a brand new air condition, to even freeze the window glass. It will be our pleasure to welcoming you again at PATRICK HELLMANN SCHLOSSHOTEL and we also like to invite you for a show around to introduce our new Bohemé, New York, Dragon and Marbella rooms and apartment #21. Please feel yourself very warmly invited and again, sorry! We want you to feel good, fabulous and even so, that you never want to leave us. Your PATRICK HELLMANN SCHLOSSHOTEL Team Catharina Maria Mumm Guest Relation Manager

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from PATRICK HELLMANN SCHLOSSH on 7 Jul 2016
Lieber Gast, danke für Ihre positive Bewertung, dass Sie unseren Service und die gute Küche genossen haben freut uns sehr. Danke für Ihr Vertrauen! Wir freuen uns dass es Ihnen bei uns so gut gefallen hat und wir freuen uns auf Ihren nächsten Besuch, bei dem wir Sie bestimmt wieder davon überzeugen können dass Sie mit uns die richtige Wahl getroffen haben. Danke dafür, dass Sie unser Haus für Ihre Zeit in Berlin gewählt haben. Ihr PATRICK HELLMANN SCHLOSSHOTEL Team Catharina Maria Mumm Guest Relation Manager Choosing LUXURY, expressing YOUR individual identity in the center of BERLIN Offering high class service, luxury and privacy

6/10 Okay

rudi, elewijt

Liked: Cleanliness, property conditions & facilities, room comfort
The reserved room was not available. There was a discussion about the reservation. This is a hotel for 'stars'. My perception is that other guests were only tolerated.

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
no spa, but rest concierge.
no spa onsite, unless they call a woman to come from another salon for personal bookings. wanted a booking was difficult to book and hard to find a place in area since it is very residential. Concierge is very helpful with hotels however, and very quite neighborhood , so great to relax. warning: book only remodeled rooms directly , with hotels.com they give you very old rooms, but still quite nice, old luxury
Response from PATRICK HELLMANN SCHLOSSH on 17 Jun 2016
Dear Valued Guest, it was a pleasure having you with us, thank you. You are absolute right, regarding the SPA, we are in the process of re-designing the complete hotel. All SPA treatments and personal trainers will be in-house starting in July. The unique location of the historical hotel is just a short taxi ride nearby the city center. We are the only hotel in Berlin that is that close to the centre but also has a huge park like a garden on a property of about 8.000 SQM size. It will be our pleasure to welcoming you again at PATRICK HELLMANN SCHLOSSHOTEL and we also like to invite you for a show around to introduce our new Bohemé, New York, Dragon and Marbella rooms. Please feel yourself very warmly invited. Your PATRICK HELLMANN SCHLOSSHOTEL Team Catharina Maria Mumm Guest Relation Manager Choosing LUXURY, expressing YOUR individual identity in the center of BERLIN - offering high class service, luxury and privacy.

8/10 Good

kenneth, kmh

Liked: Staff & service, property conditions & facilities, room comfort
Quite place but still centrally located
Good solid performance by the staff - the bar kounge is fantastic

10/10 Excellent

ambadane, H

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close airport
Staff is really proffessional and friendly trying very hard in a personal and friendly way.
Response from Executive Assisten Manager on 7 Mar 2016
Dear Guest, thank you very much for taking the time to share your experience about the PATRICK HELLMANN SCHLOSSHOTEL. It is only through your valuable comments that we are able to continuously improve our service. The complete satisfaction of our guests is our highest priority. Not only that we are improving our Service for you, also we invest a lot of time and intensive work into design and fine details, of the re-design and re-construction of the entire Hotel. The new New York, Bohemé and Dragon Rooms designed by Patrick Hellmann are very exclusively furnished with the finest materials and technology. Did you know that the Minibar, filled with 12 drinks , is complementary and will be refilled once a day. Once we will know about your individual choice of drinks, you will find them up from your next stay with us. It will be our pleasure to welcoming you back at the PATRICK HELLMANN SCHLOSSHOTEL to make your next stay with us another truly memorable experience. Your PATRICK HELLMANN SCHLOSSHOTEL Team

2/10 Terrible

DJP, CT and CA

Disliked: Cleanliness, property conditions & facilities, room comfort
Stay somewhere else!
Dingy carpet & furniture, steep eaves, sink clogged upon arrival, water stopped when getting ready for bed, shower dumped water on floor, found housekeeping forgot toiletries in shower, got attitude at 29 euro per person breakfast, left after one night, rather than the three booked.
Response from SCHLOSSHOTEL IM GRUNEWALD Team on 14 Oct 2015
Thank you very much for your feedback. The new look and feel of the hotel is already in process, and soon rooms and public areas will get a new design, furniture and technical installations. May we look forward welcoming you back soon and demonstrate the exciting changes.

10/10 Excellent

James, Chicago

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gorgeous Hotel with a couple of service issues
We loved our stay here despite a couple of hiccups. The concierge that helped us when we arrived was utterly charming, which broke the ice. The interiors of the hotel are really stunning, and everything is kept very nicely. We ate in the bar area for the night we stayed because an event took over the restaurant and the food and drinks were good. The downside: The bartender took our dinner order and thought we ordered one fish when we had ordered two. (We had repeated that we wanted two orders in case there was any confusion.) The bartender did all he could to get the second dish out as fast as possible and he took our second glasses of wine off our bill. I appreciated the gesture, but am still puzzled as to how he failed to understand our order. My hunch is that even though the bartender seemed to speak pretty good English, he wasn't as good at understanding. This mistake was frustrating as we only had one night to spend in the hotel and were disappointed to not have eaten in the restaurant. The maid service for some reason repeatedly came into the room without knocking or anything. We didn't want to turn our Do Not Disturb light on since we had asked for a few things to be brought to the room, but we also didn't want to be walked in on. The complimentary welcome drink showed up on our bill when we signed out, and we had to ask this to be taken off. I think this is just tacky and WISH that fine establishments would remember to follow through with this kind of offer.

10/10 Excellent

milkycat, malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Romantic retreat in style
When expectation is high, you often meet disappointment. This was not the case with this extremely romantic hotel. The surroundings, architecture, furnishing, service, breakfast, spa - almost everything was excellent! The only comment is that spa amenities (shampoo, conditioner, etc.) supply was a little bit on tight side. It sounds trivial; but, it is rather important for spa lovers.